They were very nice to us and explained what it would cost before they started the repair. Very…read morecourteous

We've been taking our car and truck to Alii for years. They're very professional, dependable, fair…read moreand honest. That's why they're so busy. People are willing to wait for their automobile to be serviced by Alii.

Tenn's absolutely saved the day for me! I originally took my car to the Firestone on Hamakua Drive…read morefor a power steering fluid change ($449) and a radiator coolant exchange ($148). When I got home, I noticed power steering fluid leaking onto my carport and saw the fluid level was at the absolute minimum. I went back to Firestone, and they told me they hadn't actually changed the fluid, but rather replaced a leaky hose. They then claimed the low fluid was due to a bad power steering pump and quoted me an additional $900 to replace it. It just didn't sound right, and I felt they were being dishonest. I took my car to Tenn's for a second opinion and showed them the Firestone invoice. Tenn's quickly found the real issue: two entirely different power steering hoses were leaking. They replaced them, and now my steering is perfect with zero leaks. On top of that, Tenn's inspected my coolant system and found both the radiator and reservoir levels were dangerously low because Firestone failed to properly refill the antifreeze after their flush. Tenn's pressure-tested the system and topped off the fluids for me. Mahalo to Tenn's--they are honest mechanics you can actually trust!

Do not go for car repairs under any circumstances. They are not prepared to do work on cars.read more

I had a problem with my Mazda 5's starter (worked intermittently) and took it to Tony's Autowerks…read more Tony analyzed the problem and replaced the starter that day and I was right back on the road. Six weeks later, the car wouldn't start. AAA towed the car up to Tony's. Tony was there to assure me he would diagnose and fix the problem. Sure enough, a wire had somehow come loose and Tony had the car ready in a few hours. The real test of a business is how it stands behind its work when something goes wrong. Tony didn't hesitate to repair the problem and I am back on the road. There was no hesitation in correcting the problem. Although I am a new customer at Tony's , I am treated like a long-term, valued client and greeted/welcomed like an ohana member. Bravo!

My wife brought her car in here when I was out of town. Long story short they gave her a $5-$6,000…read moreestimate. When I got back I took it to Clyde's and walked out with a $1,400 bill. No doubt in my mind they would have done $5-$6k in unnecessary and overcharged work on her car had I not entered the picture.

Thank you for fixing my windshield wiper motor! The service was friendly and professional! I find…read moreit hard to find mechanics that have the patience to explain my options! I wouldn't hesitate to give them a call if you need work done on your vehicle!!! Mahalo!!!

This place is very professional quick service ,see myself being a long time Customer ,places like…read morethis are hard to find !

Ricky and his shop did it again!!! Absolutely amazing …read more They did the Struts and Bushings and it's like driving a brand new car. I NEVER let any other shop touch my car. The absolutely the BEST SHOP ON THE ROCK!!!

I never write reviews as I really would like to understand people's perspective before writing…read morereviews but me and my ohana are sadly disappointed with our recent services here in Kaneohe Auto Care. We have gotten our cars changed here back then and they used to be good. But now they're rude and have no aloha, only looking for profit and overpricing things. I am not sure if they all just had a bad day, but I tried my best to be really understanding at first. Our earlier experiences over the years were good and we decided that we will stick with Kaneohe Auto Care as they seemed like good ohana and we would like to support them. But our recent 2 experiences changed our view of them. Our recent first experience here was good besides overpriced tires, they promised to give us Falken tires but after the tires and repairs have been done, they told us they weren't able to and changed our tires to MIDAX instead, lying that they were a far more superior brand instead while overcharging us on the tires by $200. After a week, the car had problems again and Kaneohe Auto Care failed to identify an oil leak and oil filter problem which we had gotten checked at another place. When I told them the girl in the front said, "Well what do you want us to do about it?" in a rude tone. On our recent second experience to get our car diagnosed they gave us a set price of $1600 for some car repairs. I also noticed when I first came in, when one of the mechanic was on the phone he was pretty rude to the person in the phone. After confirming again, they were very rude on the phone complaining about the repairs on the car, telling us that we're asking for a lot of repairs after we had already discussed what the diagnostics and the repairs of the car would be, giving us a set price of $1600. After a couple of hours, I decided to call them again thinking maybe they just had a bad day which is why they were rude on the phone and in person, not even making eye contact and ignoring questions I asked multiple times. After thinking about trying to understand them, I called them again to confirm the services and the price -- but to my surprise the person I was talking to wasn't the same girl I talked to in the first place -- it was a man with the same voice that was rude earlier to another customer on the phone. Right from the start of the call, I said Aloha, confirming the repairs and costs, but he was rude right off the bat. He increased the price, overpricing it $1000+ higher than even the Honda dealership here in Windward, and it did not even cover all the car's problems. After discussing with ohana and experiencing that, we decided not to go and just decided on the safety check and oil change after KAC switched our price from $1600 (we had discussed all repairs already and which repairs would be done) but then they changed their mind, doubling the price to over $3000 after giving us a set price of $1600 while Honda ngave us a price of $1900. I tried to be very understanding and polite but the man I talked to was very rude as I kept thinking to myself to try and understand he may have had a bad day and that we're all ohana on the island. We decided not to get the car fixed by them. I came in and while talking and they did not even look at me in the eyes while talking and were ignoring my questions, telling me to sign on the paper instead for the oil change and safety check which costed $140 ($70 was labor). We were looking to have a great service, especially after our cars broke down and the hurricanes on the island have led to many problems only to be met with this kind of service. Where is the aloha? Now they're only looking for profit even higher than the honda dealerships which we originally switched from as honda has usually high prices. I always support local businesses here in Hawaii as I grew up here. But after the service here in KAC me and my ohana will sadly never be going here again. They will find different ways to overcharge you in other ways to make a profit and my first experiences from back then may have been good but multiple recent experiences proved they changed.

I had scheduled an appointment for an appraisal for the repair of my car. All via my insurance…read morecarrier, etc. When I set the schedule I was informed that it would be 3 months (called in Sept.) until they could fit me in. Fine, no problem, the damage was all cosmetic and I wasn't in a rush. My appointment date arrives, I drive to Kapa'a Quarry and find the WHOLE BUILDING CLOSED. I nice uncle that worked at a different shop let me know that Kapa'a Auto Body had packed up and closed MONTHS AGO. So, I tried calling and left a message. I got no warning they were closing, so I waited for MONTHS for nothing. Their phones still work and take messages. And I've heard they intend to re-open, but you can bet I won't be recommending them to ANYONE! The least they should have done was go through EVERY pending appointment and contact those customers. I hope it was just an oversight but it is a very large inconvenience!!!

Aloha! My 5-Stars are for the Kailua (main) business that we have always been pleased with…read more I just learned that the Kaneohe Satelite shop has been closed - at least for the time being due to Covid-19 related issues.

Jeff was very knowledgeable and helpful! What I appreciated the most is he was able to fit me in on…read morea moments notice. This was such a relief to me. I was worried I wouldn't have a working car or that I would be driving an unsafe car. He first started by helping me troubleshoot over the phone. He met me at a location that worked for both of us and although he said it was kinda on his way, he was actually making a pit stop to help me!!! Luckily he had all the supplies and portable devices he needed to diagnose and turned out to be something he could fix on the spot. He arrived with his wife who assisted him, his beautiful Vanna White. Thank you so much to both of them for helping me in this busy season and on such short notice. Jeff was able to fix the problem on the spot and didn't take him much time at all. He ended up charging me only the diagnostic and essentially did the repair for free!!! Wow! EXCELLENT customer service. Jeff explained to me exactly what he was doing step by step in Layman's terms. After about 30 mins. He also texted to check if I got over the H3 freeway safely. Jeff does mobile auto service which makes it convenient for you. I checked out his website and says he is ASE certified and has been a mechanic for 15 years (probably more now). When I look for service industry people, I look for people who I can trust, someone who looks out for me and who I feel treats me like they would treat their family. That was Jeff and his wife. Mahalo for going the extra mile and showing so much aloha. Will definitely call again for all my car needs.

I also gave details of my car's problem and after a few exchanges, he never got back to me. I…read moreassume he didn't know how to fix the problem and had to watch more YouTube videos. He asked me what sound my car makes and said he'll send me videos of different engine sounds - which he never did. Maybe it is a good thing he never got back to me because he seemed so arrogant and inexperienced.

Our Ford Ranger ran out of coolant, and someone walking by recommended walking over to Corey to ask…read morefor help. He was able to get us fixed up quick after looking over the engine and making sure there weren't any leaks. He took us inside and showed us his fishing lure business. Great service and helped us out quick! Highly recommend.

High way Robbery! I…read morecalled in asking about a safety i needed done for a car i just bought. The registration is old so i know hawaii's stupid system of needing a safety to get a registration and needing the registration for the safety. Thats not the problem. He says he only takes cash and the safety will be $26 so i went to the ATM about a block away and pulled out $40 being my only option. It charges like a $5 fee for the ATM as most charge an extra fee if its not your bank. Then upon return, he points out my license plate light not working and i could use new windshield wipers. I had planned on getting the wipers anyway and he gave me an estimate on how much and said it would be a 30 minute wait. I went, got food and then walked around. AN HOUR later he called and i had went and got extra money totally $100. I get there and he says its $120.49 i asked if i could just get $20 more since i would have to draw another $20 out if he wanted the 49c. I come back from my 3rd time at the ATM and give him the next $20. He says I'm good to go. I asked if i could get a receipt please and he seemed annoyed and said he'd have to fill out the paperwork. I answered his questions and he filled it all out, then said it was going to cost extra! ARE YOU KIDDING ME? So i had to go to the ATM AGAIN. Thats $20 the ATM has taken at this point and he's really charging me almost $7 for just the receipt! I'll be going somewhere else for sure. I asked why i have to pay for the receipt and he said,"well at first you were paying cash so you didn't need the receipt but now that you want one i have to add the taxes" but I'M STILL PAYING IN CASH! PLUS HE SAID HE ONLY TAKES CASH. ABSOLUTELY TERRIBLE The receipt He gave me is below with my personal info marked out ofc