Had my Acura MDX struts done followed by a wheel alignment. The staff were helpful and friendly…read more Even had a ride home while waiting for the entire work to be done.

Manager Mike was unfriendly and did not resolve the discount issue. We were charged without anyone…read moreasking whether we qualified for a discount. Although the discount was advertised in the store, Mike claimed it was a nationwide discount, which felt misleading. As loyal customers, we felt unappreciated and poorly treated. Based on this experience, I recommend going somewhere that treats its customers with friendliness, honesty, and respect.

This was my first time coming here, I would not ignore the negative reviews about this place. I…read morecame here to see if they can fix my flat tire since it just happened. The bigger guy at the register rudely said, I could leave it there and they will get to it at 3 PM. One they only had two customers there so it was not that busy. Two it does not take 7 hours to fix a flat. I drove the extra 7 mins to Discount Tire. They were way busier than Just Tires, but they took me in. There was only an hour waiting time. Just Tires may be closer but the service is abysmal. These guys are very lazy.

It's been a while since I've bought tires here but I brought a wheel in this morning that needed a…read morenew valve stem. The manager Noe told me to wait and he popped a new one in it himself in about 5 minutes! Incredible service experience!

Tried out this place after being disappointed from other chain tire places in the area and was so…read morehappy I did. The customer service was great, easy to make an appointment and when I got there the guy was super nice. The waiting area was pristine clean, and with this whole pandemic going on, that was a relief. The garage area where they work was also clean, and they were able to get me in and out of there fast. Easy to find, ample parking, and overall a really pleasant experience, I'd recommend giving this place a try.

Years ago I had a change of oil. Next day my garage was full of oil, I took it to Nissan dealer and…read morewas told the bolts were loose and drained the oil, Nissan changed the oil, I paid and went back to Farmsworth Auto, they apologized and gave me a Boucher for another change oil next time.

I went to oil change earlier this year. It was professional service…read more Last week it reported coolant low so that I took the car there for a checkup. Andrew did a careful check and made sure coolant was fine. He is nice and friendly. Highly recommended.

Went in for an oil change ended up spending 500.00 upsell, unnecessary services and don't have…read moreclear pricing. Would never go back there.

BEST service and honesty I have ever experienced with a mechanic shop! After having significant…read moredamage done to my vehicle at another shop when attempting to get an oil change done, Christian Brothers Automotive was caring and compassionate from the beginning. They were quick to assess the damage done and take pictures in order to document all that was wrong. When the owner of the other shop refused to take responsibility for the damages, Christian Brothers Automotive helped me to reach out to the owner and even offered for the other shop owner to view my car under their watchful eye! When that did not work and I was still deciding how to move forward, Christian Brothers Automotive offered to keep my car at their shop and every single night they locked the car inside their shop to ensure its safety. They continued to check in on my progress with no pressure to make any decisions and also continued to offer advice and assistance. This was above and beyond anything I expected. After my car sitting at Christian Brothers Automotive for 3 entire weeks, I finally made some progress with being able to figure out how to get the owner of the old shop to take some responsibility. While the matter is still being figured out, Christian Brothers Automotive fixed my car and even checked in a week later to ensure I was happy with the car and that it was running well. I have nothing but positive feedback for this amazing company and fantastic location! The location owner Paul clearly cares about maintaining an honest business in which individuals feel they are able to learn about what is going on with their cars and make informed decisions. And his service manager Joe is compassionate and provides assistance without even being asked. Finally, the mechanic Tony who fixed my car was informative and very efficient. Overall, the entire staff was a pleasure to work with and I felt very comfortable with their entire store! I hope more people use them for their car needs because I want them to stay in business a very very long time!

I went to get a radiator hose replaced on one side. They said the other hose need to be replaced as…read morewell. I refused. They wanted to flush and seal and replace other item that was not requested and very much not necessary. I denied . Asked if my suspension was OK for upcoming trip. Got home there was no coolant in my reservoir !!! I would have driven around, thinking my car had extra fluid in the reservoir and did not. I put in a half a gallon of coolant that I happen to have at the house. Not to mention, I paid for two jugs of coolant. They did not mention the previous quote for work that I needed done on my engine at all. Everything else was fine, so they said. The courtesy ride was not offered with me until after I dropped my car off, and that was if they had time. This was my fourth time at this shop and I was really happy with them and how thorough they checked out my car. This time I felt like it was under a different management and the care previously was no longer. I put my faith and trust in your shop. While in another state visiting, I took my car to my brother, who is a licensed mechanic, and found two engine gasket leaks, and some issues with my suspension.

I went to the shop today for getting an oil change…read more My car was promptly taken in for the oil change at the appointment time and the required service performed. I left the shop as a very satisfied customer. The Service Writer -one Mr Uday Patel who helped me at the shop was a very pleasing person, with strong customer- orientation, technical knowledge and professionalism. These are the qualities on which any prosperous Service Industry rests. Please convey my congratulations to Uday and advise him to keep the good work going!

Simply outstanding honest, fast and reliable. I've been coming to the shop for over 15 years and…read moreit's the same crew always willing to help my 2014 Ford Explorer. She is still running strong on the road thanks to these fine gentlemen.!! I almost hesitate to write this review because I don't want them to get too busy haha! Everybody out there this is the only phone call you need trust me on that one

I filed a complaint with the BBB today for the following:…read more Complaint Summary: Service Center: Aurora Oil and Lube Service Date: November 23, 2024 Service Provided: Standard oil change Charge: $82.51 Issue: Shortly after the service, my car began leaking oil. Upon inspection by James Chrysler dealership service center, it was determined that the oil adaptor had been overtightened, causing it to crack and leak oil. The repair cost is estimated at $1,604.95 plus tax. Attempts to Resolve: I contacted Aurora Oil and Lube to inform them of the issue. Initially, they agreed to inspect the car but later denied responsibility, attributing the problem to wear and tear. Multiple requests for them to inspect the damage at the service center were denied. They suggested taking the car to a different service center in Lisle, IL, which is not feasible as the car is undrivable due to the oil leak. I contacted their corporate office and requested a callback, but my calls have not been returned. Warranty Violation: According to their website, the service center warrants that services and products will be free from defects in materials and workmanship for one month or 1,000 miles, whichever comes first. My car is within this warranty period. Resolution Requested: Reimbursement of the repair cost ($1,604.95 plus tax). Reversal of the oil change charge ($82.51) to my credit card.

Only have amazing service from this location and staff love everything about this location been…read morecoming here for 20+ years.

Got a brake fluid bleed and replacement of the DOT fluid great price when getting quotes and…read moreextremely nice guy in the front Jason I believe definitely a woman friendly mechanic shop will be coming here again

Purchased a used car on Facebook Marketplace that had some issues quickly needing repair. Called on…read moreSaturday and they were already able to get me in for an appointment on Monday. The team was super communicative providing me updates throughout the day with what they found and delivered a perfectly fixed car by end of Monday. The work was flawlessly completed and the price was incredibly reasonable - no annoying upsells either! Great place - THANK YOU!