Amazing service by Sergio and his team. Had full service done in record timing and Sergio from the Ontario & 4th Street location was very patient and informative regarding options ideal for my needs. Went in for a simple oil change, left with a transmission service,advanced synthetic oil change, tire rotation and battery. read more

Great service. Fast even on a busy Sunday. Drive through but offers to allow guests to come inside and have a coffee or water while waiting. Nice staff. read more

July 7, 2014 dropped by 4567 Mills Circle for an oil change , attendant recommended a Transmission Service $149.00. Fast forward same day my Jeep Cherokee stalled and wouldn't start. When it finally started it was shifting erractically. Took it by Luke's Transmission who scanned trouble codes found a " Crank Sensor" test drove the vehicle and checked fluid levels. RECOMMENDED A FULL SERVICE! Fluid was dirty!!!! Dirty... I trust Luke's their honest and have done work for me before. Jiffy Lube just made excuses! $149.00 Excuse... read more

Fast, friendly and very efficient service. I was helped by Ponciano N. and Michael J. who were super helpful. They made their recommendations but weren't pushy about it. They recommended a service I didn't even know they provided (making my yellow headlights clear again) and I couldn't be happier. Very satisfied customer! read more

Please, never choose this place because of low price oil change price if you are care about your safety and not having a future accident because of their poor job performance. I have a video of a worker (Anthony) who was hitting my car's filter cap so hard with his hammer that caused him to break an Iron tool 2 times, but the size of video is more than 12 second, and Yelp do not allow you to add a bigger size video. It took them 1 Hour and 45 minutes to fix my car after they almost broke it's hoase cap. When they finished, at the end, beside apologizing, they told me it cost them 36$ to replace their tool. They didn't waive or even offered me any discount as a courtesy. I rate this place Zero for their low skill and unprofessional workers. I hope this post help you to find a right and safe place for your car oil change. read more

*This low rating is only based on this location* 1.) customer service is a major issue the way they handle their responses to customers needs over the phone is totally inexcusable. 2.) I was truly displeased with the false notions of a discount. 3.) mechanics was more focused on selling items then repairing my vehicle's oil! 4.) these particular individuals that represent this company where is definitely profiling each and every car that came in to their facility it was very uncomfortable knowing that every customer does NOT have fear satisfaction the more expensive the car the more respect the individual received very displeasing! 5.) please be advised if you have any small change or small personal items, they will be removed due to the vacuuming at the end of every service! Me personally I think it's an awesome idea to vacuum the car at the end of every service!, It sure would be nice if they told you that this is an option and you can accept or decline I receive neither ,thus the complaint! read more

This location has been my favorite place for over 8 yrs they always provide good service

I drive for Uber, and my oil changes are covered under my lease plan. A few days ago I tried to take my car to one of those drive thru oil change places, but they couldn't figure out how to do the billing, so I ended up leaving without my oil change. I didn't realize they had taken my oil cap off and not put it back on. So when I got to Jiffy Lube this morning Sergio told me about the mess under my hood. He and his crew got my oil changed quickly (and no trouble with the billing) AND they took the time to clean up the other place's mess. Its these kind of little extras that show that these guys care, and will keep me coming back here. read more

Rude people , made me wait for 15 m . no one will help me and they all act like they were all busy and Ithey made me wait and wait for nothing , really? No good business at all . read more

Went in for an oil change. Sergio was more than helpful. He was very professional and thorough. Service was fast and easy. I'd recommend this jiffy lube to any friend of mine. read more

I always go to this Jiffy Lube mainly because of the great record keeping they do. Today, I was in a hurry and was trying to get an oil change on my lunch break. Alex, a super nice person with a friendly smile, greeted me and I told her I did have a ton of time. Even though they were busy, she told me exactly how long it would take. I said I'd run to the mall food court to grab a bite and she said if I was doing the same service as last time she'd check me in herself, which saved me several precious minutes. Got back when Alex said to and my truck was just rolling off the rack. Perfect! Thanks Jiffy Lube and especially Alex for the exceptional service! read more

Very fast service and nice staff! Only two small negatives: Like some other customers they seem to have gotten grease on my driver seat, but luckily its black leather - fairly easy to clean. They also spilled a little bit of oil around the valve cover. I would most likely go to them again however just because they are very close to my work. Don't forget to download a coupon off their website! read more

Staff was friendly and helpful, service is convenient but is a bit overpriced example synthetic oil change for a four cylinder Honda Accord Coupe 2012 $73. Service manager let me know that my air filters needed replacement in cab and engine compartment for $75 overpriced yet again. NAPA Auto Parts has the same exact air filters for $26 price verses convenience I think I'll just stay away from Jiffy Lube in the future. read more

Very attentive and helpful. I stopped here because it's so close to work and glad I did. Very nice, they listen and quick. Great service overall! It took 15 minutes of my day to get an oil change. Definitely coming back. There's also a specific coupon if you yelp. read more

I noticed I might have what I thought was an oil leak. I noticed this Jiffy Lube as I was exiting the mall. Wow!!! I was glad I did. The employees there are know there stuff. I explained to them about my situation and they got right on it, figured it out and fixed it within 10 mins. They also offered me a place to sit and wait and coffee or water. I am beyond pleased with this Jiffy Lube and their service. I highly recommend it!! read more

Friendly and fast came on a 15 minute break and they are able to accommodate my time which is limited thank you!!!!!

My wife and I took her Kia Soul for a needed oil change and full service of fluids, wiper blades, and under chassis visual inspection. There was only one other vehicle in front of us, and was finishing up, then pulled the Kia in. After oil change, I got reassured that all other things were checked, filled, and changed, and once again at the counter during payment of services. Lady at counter took our payment and went over what she said was done, and we took her by her word and the word of Jiffy Lube. After, getting to our destination, my wife noticed that the wiper blade in the back window was not replaced, then after further inspection, the coolant was low, power steering was low, and brake fluid was fine, also washer fluid was low. NONE OF THE THINGS THEY SAID THEY DID BEYOND THE OIL CHANGE WAS DONE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! You, as a customer, are instilling trust that these people are doing their jobs, which is not hard by any means, and they do not get that right. We tried this location cause the Foothill location is always busy, and just by chance this one was not. NOW, I GUESS WE KNOW WHY??? read more

If I could give 0 stars I would. Me and my fiancé took his truck into this place for a quick oil change after he got off work Monday feb 20th and shortly after we realized that the employee did NOT drain the oil and instead drained the TRANSMISSION FLUID. He did not double check his work either as the oil was overfilled after the "oil change" due to him not draining the oil. The transmission is now TRASHED as well as the engine. We called the manager who claimed it was not their fault and made excuses. We then attempted to take the car back and the employees not only admitted to being at fault, but named the employee who was directly at fault. We have contacted this location's manager numerous times and corporate but no action has been taken and we have not received a single apology for them destroying my fiancés only means of transportation to and from work. Do not go to this location if you want your car to be taken care of because it will not be!! read more

Ok. :( service! Went in for a quick oil change and it took almost 1 full hour. Good and Nice Staff but no sense of urgency or order to any of the service. Very unorganized. Will not visit again. They should not be advertising 15 min services or etc. read more

Got there and the guy told me 15 mins before he can help me which I was like it's ok since I seen all the cars there. I come back to hear a customer say that the systems are down and only can e-mail him an invoice. The whole time they were lying to me so I dashed off they seemed stressed and a bit overwhelmed as a client I shouldn't have to see that. I called and they said Jose is the manager my opinion not that you guys care, would be remember you work for jiffy lube and represent their name. That means if its ok for employees to lie before any services are even done... then why would I be comfortable leaving my car thinking you guys are gonna be honest? I'll be taking my business elsewhere that's 3 cars that I always take to this location. I hope the owner see this so he doesn't keep loosing money and clients due to poor management and no countability. read more

I would definitely recommend this location of any Jiffy Lube stores in the area. They are friendly, helpful, honest and professional. I took my car to the Fontana location since I was in a hurry and it was close by. They charged me more at that franchise and replaced my cabin filter with the wrong one. My next oil change I go back to the Rancho store and get the service and work done that is priced right and fins out the previous visit at the Fontana location installed the wrong parts. THANK YOU Racho team for keeping me informed, replacing the wrong parts for the correct ones and being a great team to help me, the consumer. read more

I never heard back from anyone. My attorney contacted their manager who in return told us their Legal Team would contact us. Someone from their legal team contact us, claiming that they would deny our claim based on their statement that the car was damaged when I brought it in. This place is a serious joke and I will share specifically why. First; If you've ever been to Jiffy Lube, you know very well that every high school graduate there is trying to up sell you from their (SPECIAL PRICE ADVERTISING). You walk in there wanting a simple oil change and they try to sell you from a basic oil change to wipers, radiator flushes, engine flushes. You name it! That's obviously their way of making money. I don't personally have a problem with anyone trying to make money, but to make money at the expense of someones vehicle being damaged beyond repair? that's just foul, wrong and unethical. Here are the facts that cannot change about this situation. 1. I drove the car in. (Meaning the car was working when I brought it) 2. They recommended a complete Engine Flush. 3. They called me an hour later stating that they will not do the Engine Flush. 4. Upon arrival, the could no longer start. 5. When I wanted to speak to the technician. The technician had already left for the day. 6. I had to tow the car from Jiffy Lube to my house. Ever since then, I got an email from their management team, claiming someone will help me resolve this issue. Nobody ever bothered to call me or my attorney back. Just so they are fully aware. We will take legal action against them. The engine was completely destroyed. And FYI? If you google Jiffy Lube Scams? You will find several videos from other people who have dealt with their up sell schemes. read more

I'm very hap out I found this location. Quick, friendly service. I had gotten an oil change at Jiffy Lube in Redlands (don't recommend) and woke up with a puddle of oil in my garage. Jiffy Lube Ontario diagnosed the issue and fixed it within 10 mins free of charge. Very grateful for them. Thank you! read more

I really enjoy going to this Jiffy Lube. I always get really good service and everyone there is friendly. They are knowledgeable and always provide me with recommendations. The service is quick and efficient. I am always in and out in a timely manner and the job they do is always great. I really recommend coming to this Jiffy Lube. read more

This jiffy lube is am amazing. They're so quick, I've never had them work this fast. They had about 5 guys working and every single one of them was actually working and working hard. Any time I've ever been to jiffy tube it's at least 30 mins this one I was in and out in less than 10 AND all their lots were full upon arriving. My only complaint is that we had a 15$ off coupon that we were told we couldn't use and I use it every time I come. read more

Their job is to upsell, and take advantage of people who don't have the time or knowledge to change the oil themselves... in what universe do windshield wipers cost $50? or an oil change $120? The ONLY reason we took out truck in is because our regular guy was sick and we had a road trip over the weekend. they advertise $29.99 but the initial quote was $120. I laughed and explained I would never pay that for an oil change....basic please, and don't give me the guilt trip because I'm going with "cheap" oil. The guys were friendly and the waiting room is nice... just be willing to question the prices and understand that they are sales people and the more they make per customer, the better. read more

I typically do not give poor reviews because I do not want to let one experience make or break a business, but this was unacceptable. I took my car in to price an oil change (on my 2015 Chevy Cruze). They asked for my keys and told me to wait 5 minutes. 15 minutes later, I go outside to find they took my car apart- my air filter was on a table and five employees were digging in my hood. I told the manager I did not authorize anybody to touch my car yet, and he proceeded to tell me they only cleaned my windows. I told them to put my car back together, and I am no longer interested in an oil change. Maybe after I agree to service they have the right to check for other issues, but this is unacceptable for a brand new car without authorizing service. read more

Excellent service !! Recommend if you're in the area! They went as far as cleaning my windshield it was a bit dirty.

Probably the most THOROUGH and FASTEST car service I've ever gotten from a Jiffy Lube! Thank you Sergio for the PROFESSIONALISM! My go-to Jiffy Lube from here on out! read more

Called this place before I went over to see if someone could help me put in my air filter. I had done most of the work I just needed someone to actually insert it because I didn't want to break or bend it. They said no problem come on over. Once I got there this guy came over right away and took care of it for me. I AM SO THANKFUL they took the time to do that for me because they didn't have to! I wish I would have gotten the guy's name but I will def be back in about a month for an oil change! read more

Jiffy Lube Oil Change - Auto Repair Near Me - Ontario, California

Went in for a second oil change and was helped by Sergio again. He was very kind and helpful and makes my visits so much easier since I'm a girl and suck at this stuff. Everyone is very friendly, the store is always clean and the work is exceptional. Will definitely be coming again for the next one! read more

2017-08-30 2008 Jeep Wrangler 4x4 It's no surprise that this establishment does not have the greatest rating. I went in for a standard oil change this morning and was quickly greeted by Jesse Z. After going through his computer and he asked if I had ever been to Jiffy Lube, I responded yes but not this establishment. He then proceeded to assume that I was a liar because he couldn't find a record, I assured him I had (That's all I went to for the first 3 years of owning this vehicle). It seemed a little early in the morning to be accusing customers of lying, but maybe that's a common practice for this establishment. I did watch as Jesse vacuumed and the other gentlemen changed the oil but it didn't seem besides vacuuming and oil that much else was completed. Overall, quick but lazy & messy service. I doubt they actually took the time to check all the levels of fluid they claimed. Seemed a bit too quick to check transmission, front differential fluid, brake fluid, battery water, radiator overflow, serpentine belt, wiper blades, rear differential fluid, transfer case fluid, power steering fluid, window washer fluid, air filter, lights, tire pressure, etc. Upon check out my keys were dirty and wet with some sort of fluid, I assumed oil. The staff did not fully pull my vehicle out of the garage, my driver seat was dirtied in the process and my driver seat was still in the position of the previous driver (all the way back and the back support down). I was given a quote, ~$78 which surprised me. I understand that I requested a blended oil but on average an oil change costs no more than $65. Apparently, the cost differs per location. I assured Jesse that I will not be returning to this establishment. The only pro to coming to the Ontario location was at 7:45 am there was no line and my oil change was completed within 15 min. But I don't attribute that to the staff but the lack of customers before 8 am. I appreciate the speed of service but was not happy with the overall customer service. I will not be returning to this establishment and this experience had led me to question to ever returning to Jiffy Lube for my vehicle services. read more

I would like to place a spotlight on a great employee of Jiffy Lube . An employee named Matt Brock . This employee always goes above and beyond to make me feel welcomed here at his store . I've watched him from afar with other employees . He always treats every customer fair and without prejudice. In today's world that is a rare commodity. Matt continue to do a great job you will manage this place one day . Or become a district manager one day . Awesome job , please give any company accolades associated with this review . read more

Fast & easy oil change! Friendly service! Everything you want to experience when having to adult

Fantastic service. Sergio and his team took care of an issue that the Jiffy Lube in Rancho by the Wal-Mart messed up. Here's my experience: I took my car into the one at Rancho and they got fingerprints all over my beige seats. Also, stuff from my glovebox was dumped on the floor and they didn't bother putting it back or telling me about it. When they said I was ready to go, I saw the fingerprints. I asked the manager about it, and he sent a guy over with a paper towel who smeared it deeper into the seat. I decided they don't know what they're doing and we're trying to rush me out, so I came by to this location. Sergio was very understanding and apologized for that location. He took my car in, and cleaned out the spots extremely well. There's no indication of them anymore and I have a keen eye. He was very professional, and wasn't trying to rush me. I'm just sorry I didn't come here first for them to get credit for my purchase, but I will come back here for my oil change needs. Oh, I also want to add that I took my car to the Rancho one on the past, and they lost a spring that kept my hood shut. They didn't bother telling me about it. Forget the Rancho location by Walmart. Thanks Sergio!! read more

I had an oil change done at this location and I was very satisfied. The service was excellent, the guys working on my car were really good and I had hardly any wait time! It seemed to be very well managed, which was no surprise after meeting the manager.. I believe his name was Sergio. He explained to me what would be done to my car and did let me know about additional services they could provide. He made me feel comfortable, and as a woman that says a lot because honestly when women go get oil changes we do get hustled sometimes, I never got that feeling from him and that was greatly appreciated. He was very professional and carried the manager title well. read more

Shady upsellers! They charged me for a $100 signature service & oil change. You have to tell them you only want a "$30 oil change" up front or they will tack on the extra service charge to check your gauges without asking permission. I'm sure they are trained not to talk about the cost until after they say "sign here." When I realized the ridiculous charge, he said "well, you should have read the paper." I made the mistake of trusting they were being forthcoming when we spoke. I gave them 1 star because the mgr gave me a coupon to use for the expensive service they charged me... Thanks shady salesman! read more

The fastest oil change in life, and on a Saturday morning. I was in and out in under 20 minutes which is unheard of in my past experience with jiffy lube. I was blown away, then even held the door open for me when it was all over with. Alex was amazing and super friendly. I'll see y'all in 5k miles! read more

My Favorite Jiffy Lube by far! Luis is great always gets us in and out! I have never had a complaint coming here. The staff is so friendly they always makes me feel welcome. read more

Always fast and super friendly service. They are never pushy or try to upsell anything that you don't really need. Knowledgeable and friendly staff, helpful and respectful. Love coming here, I'm in and out in no time! read more