After many years of having both my company and personal vehicles serviced at the Jiffy Lube located at 101 W Esplanade Dr. in Oxnard, CA, I will NEVER return. (Incident number one) During the week of February 27th, 2017, I noticed that my brake fluid level was slightly low and as so I dropped by this location to have the reservoir topped off. I was approached by "the manager" Lupe, whereas I explained to him my issue; Lupe stated to me that they don't top off brake fluid however (blatantly) made the statement (without inspection) that my 2012 Ram pickup needed brakes. I'm not sure to whom "the manager" thought he was speaking to, however I have a vast knowledge of the mechanical happenings of all systems of a motor vehicle. Being rather irritated with Lupe's statement I made it perfectly clear that because a reservoir is slightly low on fluid, by no means indicate that the vehicle needs a complete set up brakes! There were no wear indicators sounding, no indication of a leaky wheel cylinder, nor any indication of fluid loss around the master cylinder, I simply wished to have the reservoir topped off so I could be on my way. Lupe looked at me rather oddly, mumbled that he had to go check with his manager (?) to confirm he could fill my request. After several moments Lupe returned with a container of brake fluid, topped off the reservoir and I was finally on my way. (Incident number two) During the weekend of March 3rd 2017 I was at an off-road event in a very remote area of desert just West of the Salton Sea; upon arrival to our camp location I happened to glance underneath my tow vehicle (the same 2012 Ram pickup) and noticed that a large amount of motor oil was being deposited on the desert floor. Upon inspection, I noted that the oil was discharging from the oil filter area and immediately shut down the engine. Upon further inspection, I diagnosed that the oil filter had not been properly tightened during the last service (preformed at the Jiffy Lube located at 101 W Esplanade Dr. in Oxnard, CA) a repair was made quickly and approximately two and a half quarts of oil was added to the engine to bring it back up to a safe operating level. Upon my arrival home; I thought it best to drop into the Jiffy lube (located at 101 W Esplanade Dr. in Oxnard, CA) to explain the situation and the difficulties that I was forced to endure due the failure of their "Certified ASE Mechanics" to properly complete their job. Again, I was greeted by Lupe "the manager", where I explained my ordeal, and was asked to fill out an incident report. While I was filling out the report, Lupe instructed one of the other employees to pull my truck over one of the service bays for an inspection and to take pictures of the underside of the pickup. After several moments, I was approached by this employee (who was now holding a cell phone with pictures of my truck). He stated that there was no evidence of truth to my story, no oil on the bottom side of the pickup, or filter, and the oil level was not below normal. I this point I was once again becoming rather irritated towards the situation and made my feelings very clear. "Of course it's not low on oil I refilled it after I tightened the filter, of course there's no oil on the filter or general area thereof, I wiped it clean while lying on my back in the middle of the desert, not to mention the heavy rains I encountered on the way home from my weekend outing and, are you now calling me a liar?!?! At this point Lupe "the manager" was nowhere to be seen I stated my displeasure towards the situation to the employee at hand, and to get my truck out of the service bays now (in various forms of description). When Lupe "the manager" finally returned to the register I stated to him that after all my loyal years of returning to the same location it was hard to believe they would risk losing a customer for failing to compensate for my inconvenience at the hands of their incompetence. Lupe "the manager" showed no regret or remorse as I made my final statement, turned and walked out the door, will I ever return....NO.... After eighteen loyal years, this business relationship has been terminated and I will find service in the future with their competitor. read more

I'm sure overall they're fine and they were busy, but it took an hour to get my oil changed. I've been in the waiting room 30 mins and no one else has left yet. Every time I looked out in the bays I just see 3-4 people walking around and talking. I've never been to a jiffy lube where it took do I long I couldn't just wait in my car for 10 mins. Made me thankful my husband usually changes me oil. On a positive note, the upsell wasn't as bad as it normally is. read more

They promised they'd have me out in 45 minutes and beat that by about 10 minutes. The fee would be a good value if all you got was an oil change but the checked filters, the other fluid levels and they vacuumed the front driver and passenger compartments. I'll be back. read more

First time at Jiffy Lube. And great service ! Ricky was very helpful and kind!. Explained everything in detail and answered my questions.

I have to say, my service today was the fastest, and best service I have had at a Jiffy Lube. The mechanic Hank and the manager Ruben went above and beyond to meet my needs. My oil change and brake Inspection were done quickly and I was informed about services my car needed in a professional manner. I usually feel pressured to buy things when I go to Jiffy Lube, but today I felt informed, not pressured. read more

Today was my first oil change that i have had for my truck since it being in my ownership. I showed up to Jiffy Lube and honestly was very scared before going in. I have seen multiple episodes and documentaries online about oil change companies who upcharge you and say that your car needs things but doesnt even do them!!! The auto shop was keeping peoples cars and giving them back without doing any matinence at all and chargig the customer. The same thing has been done to my other car a long time ago so i wanted to try Jiffy Lube. So anyway i go inside and was greated with "hey boss" with the most professional and kind attitude i have seen. I'm not sure who it was but instead of ignoring my presence from the shop they all turned around and greeted me and asked anything i needed. I was honestly really suprised and the fear of being ripped off was lessening. So i walked in and they checked my truck while i waited and they came back with the news that many of the things were overdue in changing. But here was the difference. THEY HAD PROOF AND SHOWED ME THE DIFFERENCE. This made me very comfortable and instead of a mechanic saying oh you need this, he showed me and this made me happy. So 2 hrs later after waiting i recived my truck and they explained to me what they did and i had a couple of glances through the glass to see that they were doing a quality job. I was tempted to take a look in the oil and fluids they changed to see if they had changed them but i was too confident to worry and simply drove off worry free thanks to the comforting service and view. After paying about 200 bucks for a oil change and transmission fluid change, I feel like ut was the right choice afterall because my truck runs smoother than ever now. I will come back to this Jiffy Lube on my next change because they have earned my buisness. Thank you for not scaming me. read more

So went in to get an oil job today. My regular mechanic was busy and needed to get one before a trip. I was told my Scion xB needed synthetic oil which cost me $50 extra. I told them it was never needed before but they insisted. I called Toyota and my regular mechanic and was told that the xb's take regular oil. I explain this to the guy at jiffy lube and was told that he was not aware of that. Shouldn't they be aware of this!!! I have to say the guy was really nice and polite. But I don't appreciate being ripped off along with them pushing extras on you. Will never go back to a jiffy lube again. I thought they straightened their act up after scamming everyone but they are still up to their old game. Warning-don't waste your money!!!! read more

Worst Jiffy Lube experience ever. Waited 35 minutes for the guy to come in and give me his "estimate." With only 2 people in front of me.-we were all questioning what was going on.When I questioned the estimate which was $20 more than I've ever paid For basic oil change, he became snarky. I told him I did not want to signature service, just the basic. He assured me that's what I was getting. I looked at the invoice and it said signature a service $55 estimate plus tax. He tried to sell me more stuff and I declined.He told me he would take a coupon at the end. I said great when will that be? He said at least 20 or 30 minutes. Again, 2 people in front of me and 4 guys allegedly working out there. So I politely said no thank you and then he was Very snarky. He told me to get out of the bay-I was not in it, and not to step near my car until they were ready. By that time 2 other people left also. The guy who put my car back together and moved it was apologetic and sheepish.. Kind of experience I would expect to see on a news program about auto repair scams. I'll pay more at the dealer any day. read more

Great service, honesty and no pressure sales. Just said no to their recommendations and they happily did what I wanted (oil change and tire rotation). in and out in 30 minutes. I have been using them over 7 years and will continue. read more

Brought in my Nissan this afternoon and was very happy with the service. The manager Ruben was very knowledgeable and helpful. He explained all of the benefits different types of oil would give. The service was fast and beat sitting at the dealership for 2 hours. read more

This Jiffy Lube location has been very helpful time and time again. Frank Alvarez at the front desk is always of great help.

Great overall experience. They were really fast and I wasn't sitting around waiting for my car too long. Oil change only took about 20 mins from the time I got there . Was really pleased:) read more

Just recently started going to this jiffy lube after going to various prior locations, service was great and employees were outstanding man named Ruben helped me and made me feel like everything was going to be taken care of. A complete 180 from my prior experience thanks to Ruben and team for providing outstanding service keep up the great work !!!!! read more

The Boys at The Esplanade Store always take great care of me and my vehicles. This time they were able fix an issue on my daily driver. My oil drain plug was severely rounded and it seemed impossible to remove. They had the special tool to extract it from the pan and got me on my way in no extra time than usual. I greatly appreciate their help as always. read more

I have been coming to this location for several years now and I have always received the best customer service each and every time. Although they have many customers they greet me by name as i arrive and are aware that i usually don't have a lot of time because of my profession and always ensure that everything is completed promptly and most importantly right. read more

I followed Chris from Ventura to Oxnard because he is a genuinely nice guy! I used to go to Fillmore until I had a bad experience there! So when I started going to Ventura I was very happy to meet Chris and the whole crew there! He always explains everything thoroughly and just makes you feel WELCOME. He is very friendly and always smiles. It probably sounds silly but those things are important to me so I will be going back to Oxnard for my next service. read more

I am still frequenting this establishment since my last post and i must say that I am just as pleased now as I've always been. Chris has been one of the most professional individuals that I've encountered at any business and I'm extremely satisfied with the service he has implemented. Edmund is also a very thorough and customer oriented leader and Jiffy lube should take pride in their employees roles at this location. Juan is also very professional and caring. Great job and thank you for your exceptional service. read more

would give minus 5 stars if possible brought my 2011 Camry Hybrid for oil change.while attempting to up sell pollen filter located behind glove box,some how the light got REMOVED from my car.never to be returned.when I returned to the store they tried to tell me it never had one...WOW in the words of Forrest Gump That's all I gotta say about that.. read more

best service even late in the evening nices customers service quick oil change ruben and hank were outstanding employees

I'm a regular customer here and it's always a great experience. They are always polite, have coffee and the service is always quick. Go on the website and they always have coupons too. read more

Great place to get your oil changed. Really fast and great service. Ask for Chris he's your man!

Asked if my $21.99 coupon is good and the reply is yes, now I tell them I want to use my own oil and filter then I was told they won't honor the coupon but if I still want it done it will be$39.00, so I said not today. Went to another shop and they charged $15, so I made money but lost time. J L lost $22 and I will not use this shop again. Gave 2 stars for being nice guys. read more

David & his crew at Jiffy Lube on Esplanade & Vineyard in Oxnard, CA are FANTASTIC! I can regularly rely on them for speedy oil changes & many other services for my car. In my most recent experience not only did they change my oil, but a crew member went out of his way to adjust a squeaking fan belt, despite my mistake of not having my belts changed at Jiffy Lube. I made the mistake of taking my car to another shop to change belts. WILL NEVER do this again! Next time I will ensure ALL my CAR's NEEDS are done at JIFFY LUBE on VINEYARD. Dave and his crew are courteous, professional, knowledgeable, and detail oriented! They also noticed & fixed a detached protection flap that was undone because of poor work elsewhere when changing fan belts. The type of attention to detail at Jiffy Lube ensures me not only of QUALITY PARTS and SERVICES, but of SAFETY and PROTECTION of my CAR and MYSELF when driving long freeway commuting miles. WITHOUT RESERVATION I WOULD HIGHLY RECOMMEND DAVID and JIFFY LUBE crew on ESPLANADE & VINEYARD in OXNARD! read more