I had a great experience at Valvoline! Hector was amazing from start to finish. He was super…read morefriendly, professional, and made the whole process quick and easy. He answered all of my questions and made me feel confident that my car was being well taken care of. I'll definitely be back!

As I sit here in line, waiting for an oil change, I'm wondering if they replaced the efficient team…read morethat's always been here with the b or c team! Did everybody go to lunch? Is this a training day? The manager is going from car to car like he's at In-N-Out taking orders with a pad getting people's information like it's going to speed up the process, but instead everything is at a standstill. I've been sitting in my car for 30 minutes and I haven't even got to the front of the line yet. I think they need to look at the sign on the building that says Valvoline instant oil change.

All the staff was so friendly and accommodating!! They made my oil change so smooth! I will for…read moresure be coming back to this pepboys since they made is so easy!

I visited this location on March 15 to replace four tires on my work vehicle. I was told the job…read morewould take about 2 hours, but it ended up taking 3.5 hours. After that, they told me that two of the tires they installed were the wrong size and asked me to come back within three days to have them replaced. At that point, I was already frustrated with the wasted time and the need to return. I came back on Tuesday as instructed. The employee who helped me seemed unsure and told me it would take about an hour to confirm if they could fix the issue. After waiting 2 hours, I finally got my vehicle back. As soon as I got on the road, the car started shaking badly, so I had to return again. They rebalanced the wheels, which took another hour. By then, I had already spent around 6-8 hours dealing with this. A week later, I discovered that all four tires were losing air. On top of that, the TPMS system was not programmed correctly, and my dashboard showed incorrect tire positions. I tried going to other Pep Boys locations, but every time I was told the minimum wait time was 2 hours. Given how much time I had already lost, I couldn't afford to keep missing work. I called the company directly, explained the situation, and they scheduled me at a location near my home. I showed up at 8 AM for my appointment, only to be told the technician wouldn't be available for another 2 hours. At that point, I gave up and went to another tire shop, where they helped me immediately. Overall, I will go anywhere else for tire service but Pep Boys. I have never experienced such poor service from a chain. The staff were unprofessional, and their ability to fix their own mistakes was extremely disappointing.

Thanks guys!! I've been coming here for over 25 years!…read moreAlways exceptional customer service! Pulled up without an appointment and got me right in!! Hersh and crew are awesome!!

Absolute Safety Hazard! Overinflated my Model 3 tires to 62 PSI!…read more I took my Tesla Model 3 to Big Brand Tire for a routine tire rotation. The official recommended tire pressure for this vehicle is 42 PSI. Unbelievably, the technicians inflated my tires to a staggering 62 PSI! To make matters worse, the maximum cold pressure rating molded on the tire sidewall is only 50 PSI. They inflated it a full 12 PSI past the tire's own absolute safety limit! This is not just a minor oversight; it is an egregious and incredibly dangerous mistake. Driving a Tesla at 62 PSI felt like driving on rocks. It could have easily caused a high-speed blowout, catastrophic suspension damage, or a serious accident due to reduced traction. This level of gross negligence shows a complete lack of basic training. If you care about your car and your life, avoid this place.

I've been coming here for various tire and alignment work over the years across two Tesla Model Xs…read more Every time I come it's been a positive experience. Joey L in the front does a great job, listening and explaining.

I was able to get my tire repaired easily. The customer service here is the best! Always a great…read morevalue and my Go To place for all things with my tires. all of the workers go the extra mile to be kind and helpful

I'd like to share my recent experience with Firestone Complete Auto Care at this location, and…read moreunfortunately, it has been deeply disappointing. Work Order: 221838 Initial Diagnostic: A/C blowing hot air due to a leak Recommended Resolution: Remove and replace A/C compressor, then recharge Outcome: Not resolved Despite four separate visits, the issue remains exactly the same as the A/C still blows hot air. After so many attempts, I asked if I could receive a refund, and I was given two options: 1) Bring the car back again 2) Submit a claim I chose to submit a claim because, after four unsuccessful attempts, I no longer felt confident returning to the same shop. The claim has been submitted, and I am now waiting for a call from the inspector. I also had to contact Firestone Customer Service myself to obtain the claim number, as it was not provided to me by the shop. I understand that mechanical issues can be complex, but customer service should never be compromised. This experience has left me frustrated, inconvenienced, and without a functioning A/C system despite the time and money invested.

I originally had an appointment with a nearby Big Brand Tires, but their alignment machine was…read moreolder and didn't have the specs for a MY25 4Runner. I ended up walking into a Firestone less than a block away to get the alignment done instead. The whole process was quick and easy, and the staff were friendly and polite. I've been to several Firestone locations, and this one stands out as the only one I'd come back to and trust for alignments. My car was ready in less than an hour (Walk-in). Highly recommended.

Excellent service and professionalism. I never feel like they are trying to hustle me for the…read more"extras" but give me a heads up on on things to look for ion the future. Great value and no shenanigans.

Clint is my guy! Gave me great service, was in a great mood. Handled the oil change quick. Thanks…read moreClint!

The guys at Tire Pros have always treated me fairly and their service is excellent. Very…read moreaccommodating to my time schedule and have done the work as fast as possible to get me back on the road.

Terrific service and a good discount, too! I got my wheels aligned the same day I called. The…read morealignment took only minutes, not time for my coffee from their Keurig to get cold. Well, it was cool, but still unexpectedly quick. Much better price than I had paid at Toyota less than a year ago. I'll be back whenever I need tire service.

I had such a great experience getting my oil change here! From the moment I arrived, the customer…read moreservice was truly exceptional--friendly, efficient, and genuinely welcoming. I especially want to give a shoutout to Erick, who went above and beyond to make the whole process smooth and stress-free. He was incredibly accommodating, kind, and made sure I felt taken care of every step of the way. On top of that, their pricing is unbeatable--honestly some of the best rates in the entire county. It's not easy to find a place that combines quality service, great people, and affordability, but this spot absolutely delivers. Highly recommend to anyone looking for reliable and top-notch service!

My daughters and I absolutely love this place. Erik is awesome, always happy and polite. He is…read morealways honest and very very fair in his prices. We came from another shop in TO who always charged for things and some how were never fixed or maybe just didn't need fixing. Erik is very honest and knows the cars, especially BMW and Porsche. Stay away from the dealers if you came. Better service, better quality, and better prices. Eric and Driven is our go to place first. If they can's fix it they will tell you who can. They need a bigger shoppe and need to clone Erik. Thank you!!!