Called for a 4pm appointment and they asked if I could make it at 3:30pm. No problem…read more The woman asked if I had any points she should focus on. I did because I have a bunch of knots around my shoulder blades. Then she asked if she could step on me, of which I had no problem with. 60 minutes and $65 (cash) later I was drooling from how relaxed I felt and how thorough she was in getting my knots out. I will be returning to Swan on a regular basis.

I had one of the best massages of my life with Nicky today. I've also had a great massage with a…read moreBowie. I'm truly impressed.

It has been 3 months since I had a facial at Dtox. I was so exited for finally have the time. I…read morearrived early to used all of their amazing amenities. I was able to use the Sauna and steam room it was a fabulous experience. I had a great time the beautiful Autrum with candles that made the atmosphere just devine loved the spa music as I drank my Blueberry and Aloe Herbal tea it's a beautiful complimentary with lots of great snacks. I was picked up by Svitlana to have the Delux Organic Facial by Eminence. Svitlana was so professional and so explanatory every step of the way she made sure I was as pleasant with every product she kept using. Svitlana was so gentle with such care. I was already amazed with her gentleness when she stated to give me a facial massage couldn't be more happy. That Svitlana started to melt me away it was hard to be awake I almost fell asleep four times Svitlana has MAGICAL HANDS I cannot wait to have my next massage in a month. Svitlana left my face feeling great and looking so radiant it was a MAGICAL EXPERIENCE I truly recommend Svitlana with out hesitation to book any kind of facial you may need. Every one is so welcoming at the Spa can't wait

Got a gift card. Tried to book online but it says they're closed temporarily. No one answers the…read morephone. No one responds to emails. $250 gift card for what?

I have been to many Korean spas and I must say Hugh Spa was by far the best massage and body scrub…read moreexperience I've ever had. My masseuse was amazing. You could tell she was very thoughtful with her touch and technique throughout the entire session. She was quiet, professional, and gave the perfect amount of pressure during both the massage and scrub, especially on the pressure points. Everything flowed so smoothly and felt incredibly relaxing. My 1.5 hour massage honestly felt like 2 hours in the best way possible because I was so relaxed and immersed in the experience. My skin felt incredibly soft and rejuvenated afterward. I especially loved the hot honey milk she poured and massaged all over my body. It felt absolutely amazing and made the experience feel extra luxurious and calming. Although Hugh Spa is on the smaller side, it still has enough amenities to enjoy and unwind. The only thing I wish they had was an ice bath, but they do have an ice room which definitely helps. Also, the front staff was very sweet, welcoming, and kind from the moment I walked in, which made the experience even better. Thank you Hugh Spa for finally making me believe in massages again. I will definitely be back!

I was able to call and reserve a massage package while I'm late in my pregnancy…read more The front office lady was also able to recommend me a different package based on what exactly I wanted and she let me know the red light wasn't good for pregnancy. The ladies doing the scrub and massage were very helpful and gentle and asking if I felt okay the entire time. I went while I was almost 34 weeks pregnant and I am happy they offer their services to us still.

Ralph is an excellent therapist who provided a high quality, professional service. He is…read moreknowledgeable , attentive and takes the time to understand what areas need the most attention. His techniques are effective and I noticed a significant improvement in my muscle tension and overall comfort after.

Ralph was fantastic! He listened to my concerns and customized the massage to exactly what I…read moreneeded. Great pressure, great technique, and an overall amazing experience. I'll definitely be back.

Have been going to Raven for years and it is wonderful. The masseuses are very, very well trained,…read morethe atmosphere calm and tranquil, and the prices....well, not cheap, but not awful, either -- I'd say fair. That said, I have long had a bone to pick. In one room (or two -- I think it's just for Swedish massages) they have mattresses w/ a hole to hold your head so can lay face down without crinking (is that a word?) your neck. But if you're getting a Thai massage your put on just a regular mattress. It's always bugged me because it defeats the purpose: I go in for a massage to work on my neck, but I tweak my neck by virtue of their set-up. Lots of much less expensive Thai massage places either have beds with a head holder or a pillow with a similar design. I really think Raven should do the same. There....bone to pick expressed! That isn't to downplay all the positive: a great place, but I do hope attn is paid to my one nit to pick.

I last visited about 2 months ago. I didn't ask for a specific person and I went with whoever they…read moreassigned me trusting them. The masseuse seemed like they didn't know what they were doing. Despite my telling them to be gentle they did not and it ended up being a painful experience. On top of everything, they had really bad breath and two months later I still can't forget that horrible smell! The owner alleging in their response that they honored my request for therapist is clearly a lie because I definitely remember not requesting anyone specifically and thinking during the time of my massage that was a huge mistake. And no I cannot forget that horrible smell which is etched in my brain forever.

Out of the Korean spas I've tried, Wi Spa was probably the smoothest experience for me -- mostly…read morebecause I finally went with an actual Korean friend who walked me through everything and told me what order to do things in. That made a huge difference. The spa itself has everything, it's 24 hours, and the valet situation makes it convenient for LA. If you're someone who actually knows how to use a Korean spa properly and wants to hang out for a while, I can see why people like this place. That said, it was busy. Like very busy. They had even run out of robes at one point, so we had to wait for one, which was kind of wild. And compared to the other spas I've been to, the massage prices here were also crazy expensive. I'm still personally a little shy with Korean spas in general, so I don't think I fully relax the way other people do in these spaces, but this was the first time I felt like I actually understood the flow of it better. I'd come back to use the facilities, especially since it's open 24 hours, but I probably wouldn't come here for a massage at those prices.

This spa experience was okay, but not great…read more First, the good. Valet parking is available for $4. The spa treatments were the redeeming part, even though they were inconvenient to book. More on that later. I ended up getting the Buff (body scrub) & Aroma Massage. As someone who exfoliates almost daily, I didn't expect to get much out of the exfoliating part, but that woman scrubbed off my sins from a past life. That was THE most thorough exfoliation I've ever experienced. My skin was so smooth afterward. Every time she splashed warm water on me to wash away the dead skin, I felt refreshed. At the end of the service, she even gave me the exfoliating glove she'd used during the service. After the scrub, she applied the most hydrating face mask to my slightly sunburned face. After the scrub, she applied a hydrating face mask that my slightly sunburned skin desperately needed. While it dried, she performed my massage using what smelled like eucalyptus oil. The massage was thorough & occasionally intense but overall, I felt amazing. My only concern was sanitation. Services are performed completely nude, & I would've preferred to see the table sanitized in front of me or at least know what products were being used between guests. It was a little uncomfortable knowing someone else's most intimate parts had been on that table moments earlier. The café on the second floor has a decent variety of Korean food, water, juices, smoothies, & cold-pressed juices. I grabbed an apple, ginger & beet juice that was spicy in the best way. At $10, it was cheaper than many cold-pressed juices I've had elsewhere. That's about where the positives end because unfortunately, this is not a great place to relax. I was hoping for an outdoor pool (this is LA, after all). Nope. Just a rooftop deck. The "Ice Room" was about 57 degrees. Cool, but not cold. What WAS cold, however, was the water dripping on me from the ceiling. The Clay Ball Room is a death trap. Nearly everyone who entered after me either fell or almost fell. One poor woman went down so fast she didn't even know what happened. They really need signage warning guests about the slip & fall risk & explaining how to enter safely. I also expected more relaxation rooms. There were only one or two beyond the main spaces. The second-floor common area wasn't the quiet retreat I expected. Despite signs asking guests to keep their voices down, loud conversations were everywhere & no staff seemed interested in enforcing the rules. I thought I'd have better luck in the women-only spa area. Just when I found a quiet spot in the wet sauna, a staff member barged in & told everyone to leave so they could spray something into the air. We were completely naked, the steam is so thick you can barely see a few inches in front of you, & I was just starting to drift into a light sleep when the door flew open & we were told to get out. There was no explanation, no calm communication, & no indication whether this was routine maintenance or an emergency. Even afterward, nobody explained what was being sprayed or why. If this is routine maintenance, there should be signage letting guests know services may be interrupted throughout the day. And if there was such urgency to spray whatever product was being used, it raises questions about whether guests had been been exposed to something concerning. The wet sauna is also another place where hot water drips from the ceiling onto unsuspecting patrons. Very unpleasant & frankly pretty gross. The women's-only section includes a hot tub, warm tub & cold plunge. Unfortunately, I don't believe these pools are cleaned as thoroughly or frequently as they should be. I noticed visible buildup along the tile line at the water's edge, the kind of thing that shouldn't be there if the pools are being properly maintained. Anyone sitting their most intimate parts on those tile seats does so at their own risk. As I mentioned earlier, booking services here is a pain. There are signs advertising treatments but no clear guidance on where to sign up. Helpful patrons told me to go to the front desk, so I had to shower, dry off, get dressed & head upstairs. Then, despite my credit card being attached to my wristband, I couldn't use the wristband to pay. I had to go all the way back to the locker room to retrieve my card. So inconvenient. At my local Korean spa, there's a concierge in the locker room who handles all bookings. If that's not feasible here, at least install a kiosk so guests can book services without leaving the spa area. Online booking would also help, but I couldn't find that option on the website. My intention was to spend the entire day here before heading to my 11:30 pm flight. Instead, I left several hours early because I was so unnerved by the disruptions & disappointed by the limited relaxation options. I'm glad this wasn't my first Korean spa experience because it definitely wouldn't have inspired me to come back.

My new favorite spa in Pasadena. The staff is very respectful, courteous and professional, and the…read morefacilities are exceptionally comfortable and clean! The scrub was the highlight for us, along with the massage and red clay room. It's also very affordable and well worth the cost. Cannot recommend enough!

Truly one of the best spots to treat yourself. This place is perfect because I personally don't…read morelike the idea of being around a lot of people, especially in a Korean spa setting in which you are required to be naked. Here, you have the whole facility to yourself for the entire time slot that you reserve, with the exception of the ladies who do your body scrub and massage (they are very discreet and respectful, and go out of their way to make you feel comfortable). The main spa package includes a jacuzzi, full body scrub, hair wash, and saunas for two hours. They have also added separate massage and facial services that you can add on, or book separately if you don't want to do the whole spa thing.

I am so glad I got the opportunity to come here. Although my friend and I only got to stay for a…read morefew hours, we made the most out of our time. First, we got a couple of soju slushies and ordered the fried dumplings. I have never liked dumplings, but these were THE BOMB! They came with a sweet chili sauce that really made it taste great. Then, we enjoyed the Himalayan salt room. Some people were talking too much which was annoying, but I understand it's a spa and people come with their friends and family to unwind. We enjoyed a few more sauna rooms before heading downstairs. Downstairs, there were two pools and 3-4 hot tubs. We ordered delicious mojitos at the pool bar and enjoyed the rest of our time. I cannot wait to come back. A day pass was only $40 to enjoy all the amenities. Although the drinks and food were extra, I was so glad to be able to order food and drinks at a spa.

The rexeptionist was incredibly rude. No name tag or uniform:…read more1) Refused to give my inlaw a plastic bag by simplying "no" when asked if she could have one without explanation 2) None of the sauna rooms were not on 3) rust at the bars on the metal pipes and ceiling 4) bar was not open 5) after paying the $40 enterance fee you still have to pay for the massage chair 6) no one at the food bar 7) lights were off If you are looking for a DIY spa with no instructions, manuel or guide this is your place. The receptionist was told that we were first timers and we were not given an introduction of the place tour or guidance. We drove 100 miles to visit this place due to a tiktok recommendation. I hope people see this review. Left upset, unsatisfied and feeling disrespected