Best Korean spa I've been to in LA. Everything was very clean and well maintained -- clay room,…read moresalt room, jacuzzis, steam and dry rooms were all spotless. The atmosphere was calm and respectful, and the staff was wonderful. Helen did my scrub and did an excellent job (on the harsher side, which I loved). The gentleman at the front desk was very polite and friendly. I immediately recommended this place to my group chat and will definitely be back. The only thing missing is food options -- hope they add some in the future.

I really enjoyed this spa. It was my first time at a Korean spa. The spa was co-ed, so my husband…read moregot tag along. We got a couples relaxation massage. The massages are deep. My husband loved it. The massages are a little rough, so I asked for them to be a little softer. But, I'm kinda a baby with massages, like I don't book deep tissue type of massages. The masseuse went on top of my back on all fours lol. I started laughing when she did that, she started to giggle too. I told my husband she was so petite I didn't mind it. The spa areas were very clean and aesthetically pleasing. I didn't bring a bathing suit, so I couldn't use the co-ed area which looked so peaceful and relaxing. The spa offered shorts for men, so my husband utilized the co-ed hot tubs. He said he was the only person in the co-ed area and men's side. In the women's area, where they had the hit tubs, women are nude. So, it's a little stressful at first because I never been to a spa where people are nude. But, I eventually got comfortable and enjoyed the hot tubs. The women's are that had the clay room, salt room, and sauna required robes. That area was so relaxing. The clay area was my favorite.

Called for a 4pm appointment and they asked if I could make it at 3:30pm. No problem…read more The woman asked if I had any points she should focus on. I did because I have a bunch of knots around my shoulder blades. Then she asked if she could step on me, of which I had no problem with. 60 minutes and $65 (cash) later I was drooling from how relaxed I felt and how thorough she was in getting my knots out. I will be returning to Swan on a regular basis.

MUUUUUUCH needed deep tissue massage for the win! But first, let's get into pricing. their fee for…read moreusing credit/debit is diabolical - it's like a 7$ up charge so be sure to bring cash. they do have an ATM inside if you wanna do that, I believe it's like $3 and some change. pricing is pretty fair compared to competitors. the facility is suuuuper clean, quiet and brings a sense of tranquility. there's solo rooms or ones with the curtain separating customers. i booked a deep tissue + Swedish massage combo/hr for 7p. i was extremely tight is some spots so the massage felt a bit tense at times. i did have to ask for less pressure twice. it was a great massage and i would go back again, but i did feel my experience was cut short. we arrived right at 7p, paid, waited a min or two, used the restroom and then went to our rooms - so naturally we started a little after our reservation. upon completion i gathered my things and noticed it was about 5mins before 8p. now - im not here to clock everything, but it is a timed service, soooo, you kinda want to to get your monies worth! i ended up having a seat in the waiting room and waited for my partner to wrap up who started at the same time i did. service was friendly and accommodating. parking is a hassle as it's located on the corner of a busy street.

The spa was phenomenal -- so relaxing that both my husband and I almost fell asleep! The pressure…read morewas perfect; even when my husband asked his masseuse to go harder, it never felt painful or uncomfortable (which can happen at other places). They paid great attention to small details. I loved the soothing, meditative music, the sound of flowing water, and the gentle scent of incense. The only thing they might want to fix is the strange noise coming from the fountain. They also offer complimentary access to the sauna and steam room. Unfortunately, the sauna on the women's side was under maintenance, but the one on the men's side was available.

Hi to everyone writing in here that also was scammed out of their money by Dtox. Please remember…read morethat this company had written that they were going to be reopening, and that anyone's packages/services they already purchased would be fulfilled (at a new location) and that anyone who had gift cards would be using them in the future. You have options to report them: If you lost money on unused packages or gift cards from Dtox Day Spa, you still have paths to recover your funds: Credit Card Chargeback: Contact your credit card issuer or bank immediately to dispute the charge for services not rendered. Note that banks have strict time limits (often 60 to 120 days from the transaction date) for filing a chargeback. File a Consumer Complaint: Report the business closure and unfulfilled services to the California Attorney General or the Los Angeles County Department of Consumer and Business Affairs. Small Claims Court: If the amount lost is substantial and credit card recovery is impossible, you can look into filing a small claims action against the business owners, though collecting can be difficult if they have completely shuttered operations. What they have done isn't ok. As far as what I could find, the owner is Austin Adduci (Since it was sold in 2016)

I haven't been to a Korean spa in a decade. I went here with my sister and this was her first time…read moreexperiencing the Korean beauty spa. It is a family owned and women's only spa. It is a sanctuary amidst the hustle bustle of Los Angeles in Korea town and safely located across from the police station. A plus parking is free in the plaza downstairs. The moment you enter you are greeted by the friendly office manager and you meet store owner Eunice. The hospitality is felt immediately. You are issued a locker and towels with a cute pink robe. You cannot wear bathing suits or shoes, but the robe is what you wear and the spa is so clean and smells amazing inside. They have various rooms such as charcoal clay sauna, infrared sauna, steam room, Himalayan salt room, Himalayan salt bath, cold room, oxygen room, mugwort tea bath where you pour the basin of mugwort tea and drench it over your body in a seated shower section. Mugwort tes smells earthy and helps with skin issues. You can do a body scrub to exfoliate your dead skin and your skin will be amazingly soft and dewy. They use a scrubbing mitten and you can request gentler scrubbing versus a new mitt which will be more firm exfoliating scrub. The massage is 1 hour long and extremely relaxing. You can choose green tea or collagen milk for your massage. The collagen milk left my skin so dewy and soft. In the end they wrap your hair into a cute bun atop your head and wrapped in a cute pink towel. The V steam is something new I never heard of before and tried for first time. You are in a private room and sit on a cushion seat with an circular opening and beneath are herbs heated and you wear a cute cloth robe to absorb the steam over your privates hence V stream -- benefits with cramping, hormones, constipation, fertility, etc They offer a biscuit and tea while you stay in treatment x 30 minutes. If it gets too hot you lift the robe upward and it is cooler for your body. There is an area for food that opens at noon. The menu is a variety like Bimbibap or ginseng chicken soup and more. I will definitely come back to try this eating area. Every room is meticulously designed, clean and relaxing. I felt pampered here and can't wait to return. They do not allow photos otherwise you just have to visit here and experience it for yourself.

I was really looking forward to relaxing, but unfortunately this was one of the least enjoyable spa…read moreexperiences I've had. From the moment my treatment began, the body scrub attendant's demeanor felt cold and unwelcoming. Her tone of voice came across as harsh, and when she spoke to me, it was loud enough that other guests looked over. Since everyone is undressed during these treatments, that made me feel especially uncomfortable and vulnerable. The body scrub itself was much rougher than I expected. I wasn't asked whether the water temperature was comfortable, and the pressure felt unnecessarily aggressive rather than relaxing. I left feeling more sore than refreshed, which isn't what I expect from a spa treatment. This was also the second month in a row that I was assigned to the same body scrub attendant, even though I've never had her before and had always been treated by someone else in the usual wet room. It struck me as unusual, especially since I had previously noticed her speaking very harshly to other staff members. I'm sharing this feedback in the hope that it's taken constructively. I truly enjoy this spa overall, but I hope more attention is given to making every guest feel comfortable, respected, and cared for during their treatment.

I've been seeing Ralph consistently once a month for almost a year now, and I genuinely can't…read moreimagine going to anyone else! He somehow knows the exact amount of pressure to make me feel completely relaxed while also making sure I (and my knots!) get some good use out of his magical hands. He's also incredibly thoughtful about checking in before every session to see what I'm in for that day, whether it's a full-body massage, certain areas that need extra attention, or anything I want him to avoid. And afterward, he always follows up with what he noticed during the massage and any recommendations for things I can do at home to help in between my monthly sessions. My 50 minutes with him absolutely FLY by, and if/when my schedule allows, I will definitely be splurging on an 80-minute session. Ralph is such a friendly, kind, genuinely caring person, and I truly can't recommend him enough. Although selfishly, I'm going to be a little annoyed if this review makes it harder for me to get my monthly appointment.

Lisa was phenomenal! I booked a 50-minute massage and honestly never wanted it to end. I asked her…read moreto focus on my neck and back, and she worked out all of the knots with the perfect amount of pressure. I also requested a little extra stretching to help with my mobility, and she was more than happy to incorporate it into the session. The stretching was fantastic and made a noticeable difference. I left feeling incredibly relaxed. You can tell Lisa takes her time, genuinely cares about her clients, and is passionate about her craft. It never felt rushed, and the entire experience was top-notch. 10/10--I would absolutely recommend booking with Lisa, and I'll definitely be back!

My favorite spa. The ambience, the staff, the fruit and tea afterwards. Chefs kiss…read more No parking lot but if you pick the right time of day I've never had issues finding a street spot.

I last visited about 2 months ago. I didn't ask for a specific person and I went with whoever they…read moreassigned me trusting them. The masseuse seemed like they didn't know what they were doing. Despite my telling them to be gentle they did not and it ended up being a painful experience. On top of everything, they had really bad breath and two months later I still can't forget that horrible smell! The owner alleging in their response that they honored my request for therapist is clearly a lie because I definitely remember not requesting anyone specifically and thinking during the time of my massage that was a huge mistake. And no I cannot forget that horrible smell which is etched in my brain forever.

Angela. I love you. I ask for her once or twice a month. She's the best. I love a hard massage and…read moreshe delivers every damn time. I absolutely love coming here. It's me and Angela forever. Haha.

Great experience with the spa took her time and worked on area that I definitely needed work on…read morepleasant experience

This review is only for the Aescape AI robotic massage and not on Wi Spa…read more Upon arrival front desk is very friendly and helpful. I check in with front desk for my Aescape massage and they escort me to the room. Overall the massage was good. The robot did well on the back, glutes and hamstring. Unfortunately robot does not have the ability to massage the neck and shoulder which is a bummer. Also there's no mechanism to massage arm. Once these areas are address I think Aescape may be a nice alternative to human is fully booked. Pro tip: tuck your shirt under your pants to prevent shirt from moving up during massage session. To your wellness!!

I used to come here all the time, in fact for at least half a decade ive been coming here semi…read moreregularly. I work in LA but live in the IE and my hours are weird so sometimes if i'm too tired to drive home i'll stop by to rest for a few hours. always loved the convenience, however my last visit will be the final one. i've brought so many friends here, i've definitely spent thousands of dollars here throughout the years. I wanted to bring my 2 coworkers here to celebrate one of the girl's birthday. the others never been here before & we never actually made it inside. The security and the management were extremely rude and there was a major altercation which resulted in us going to Spa Palace (that place is actually so much better!) My friends have never been here as i mentioned so when we entered into the parking lot she made a wrong turn and went the other way so that we didnt check in with security. we are thinking no big deal we are literally about to go in and speak to them. the parking is free anyway so i didnt think it would ever be an issue. we were sitting in the car for a few minutes before we headed in. as we're getting ready to go, the rude security guard is walking towards us looking angry and bothered. i asked him multiple times what the problem was & he muttered something under his breath instead of communicating like a normal human being when somebody asks you a question. im thinking maybe he only speaks spanish so my friend who speaks spanish got out of the car to ask him what the issue is. this is when he says he's getting the manager and kicking us out for no given reason. then he starts arguing with my friend! a grown man at his big job is arguing with a lady, a potentially paying customer. the manager comes out & is telling us theyre refusing service because we turned the wrong way coming into the parking lot and said we were smoking which is not allowed. i told the manager ive been here many times, ive told the front desk before "im gonna go out to my car for a smoke and will be back" with no issues. i also said that had we known its not allowed to smoke in our car/on the property, we would have no issue respecting the rules but your security never actually spoke to us at this point my friends are extremely irritated. i tell the manager im taking my friends out for my girl's birthday and we dont understand what the issue is outside of you having a disrespectful and rude security guard. he tells us to stop yelling but nobody had raised their voice but this is when it escalated the manager straight up REFUSED to provide either his name nor the security. he did give an email which was " info@wispausa.com " to file a complaint. i asked how are we supposed to write a complaint without their names? he said to just include date and time of the incident. we went ahead and recorded them because clearly they are both trying to get out of consequences. this happened on 8/26/2026 at around 4:30 AM. really just disappointed after years of patronage to be getting treated unfairly for whatever reason and then when we were finally walking away the manager called us "p**sies" and yelling across the parking lot. Funny, when we were all standing right in front of him he had nothing to say. As soon as we walk away he wants to throw insults. I said "this is how you act as a manager?" he said basically that we started it. except we didn't, the security did, and one major difference is we are not on the clock sir. if my friends are irritated and they start talking back to you, thats your bad! you mishandled the situation. you chose a customer service job which means holding your composure when you have complaints and disgruntled guests. i also manage a business and have over 10 years of customer service experience. the way this man handled the situation was totally uncalled for and unprofessional. after all this, i was trying to keep the vibes happy with my friends. we found Spa Palace not too far away, and let me tell you!not only was it a much better experience because they actually let us in lol. but actually the facilities there are so much nicer, you have more privacy since its more lowkey (we ended up being the only ones there for a few hours which was awesome, total privacy!), everything was just way better. the shower areas are cleaner and more luxurious, the soaking tubs are bigger and the overall interior just looks really cool. from the security guard Big O to Alice at the front desk at Spa Palace they killed it. I definitely found my new place to spend my money at to the rude security guard and manager, i hope you get fired because you are bringing down the reputation of this place and its standards! what type of manager, a grown man, argues with 3 ladies across a parking lot calling us vulgar names? are you not embarrassed??

worst massage in town. no lie…read more at least for my experience. i brought my girlfriend here for a couple massage for her birthday. 90 minute couples massage. first five minutes was mild at best. we had to ask them to massage with a little bit more effort. shortly after it was pure sharp elbows, digging into our backs from the weight of their bodies, which overhang above. they use gravity and their elbows in an effort to avoid actually expanding effort or using their muscles at all. i don't know about you, but that's not a massage to me. shortly after i looked over to my side to notice that the man that was massaging, my girlfriend was sitting down on the bed lightly massaging her upper back with no more than a few fingers contact. there was no effort or work there. just sitting lounging doing the absolute minimum contact possible. this was almost the same for me however, my masseuse, also using only one hand, would pause for many seconds at a time before exerting some pressure then again another break of many seconds before pressure again. she was systematically conserving energy and then applying the minimum level of pressure from one hand only. after a couple warnings, she finally started to get that. i am not gonna leave us alone and she started massaging more correctly. then excuse the man who was pretending to massage my girlfriend and replaced him with a woman that was massaging me. then they sent one man to massage me who was lazy and barely doing anything so let him go when they sent him them yet. another one who is doing the same thing. at about 45 minutes i finally told him to leave me alone and just continue with my girlfriend. i don't know how it's possible that others aren't reporting this more often, but i cannot speak on what i do not know but what i do know is if you are sore, tired, and just looking for some muscle, relief and relaxation and you expect some discernible level of quality and effort than do not come here. these people do not care at all about giving you a good experience and i gave them multiple chances they are lazy and do not care about their customers at least not for my girlfriend and i if you doubt me at all, please read my other reviews. i'm very honest in my reviews and i take great care to be fair. and i write these to help others. it certainly doesn't provide me any benefit other than that. thank you for reading and feel free to contact me if you'd like more information

Did you know there was a Korean spa in Pasadena?? I didn't…read moreknow! So when my fiancé told me he booked us plus his dad a 2 hour spa in Pasadena I was pleasantly surprised that there was more to this than just a massage! Located on a main street with parking in the back - not much spaces and you have to be careful where you park because other spots are for other businesses. But once we found our spot, we went in and from the outside it looked small, narrow, and tall. But once we walked in it looked so different than it did from the outside! It was nice and dimly lit. There's a waiting room in the lobby as you wait your turn, cause get this - it's a PRIVATE session with us you and your party! They book sessions where you pretty much have this whole section to yourself without sharing with strangers. They let me in the dressing room first as two other women were still wrapping up their session. So my fiancé and his dad waited in the lobby until they were ready to let them in. They led me into the changing room that has a bunch of lockers, big mirrors, hair dryers, and bags for your wet swim suits to put in after! There's also 1 connecting bathroom to the changing room. Once I changed they led into the back room where the hot tub, cold plunge, and steam room was located. WOW. It looked so nice! Plus I was the only one there so I got to enjoy it by myself for a good couple of minutes! They told me that the other 2 ladies were wrapping up and once they left my fiancé and his dad could join me. They told me where to rinse off and let me just enjoy myself, and it was nice. The hot tub was nice and bubbly and the cold plunge was a nice escape from the heat. The steam room was nice but I couldn't last in there for too long. Our appointment time was 2pm but my fiancé and his dad couldn't get in till 2:10 and due to the 2 ladies that asked for a little more time to do a cold plunge and they let them rather than telling them that there was another party waiting. Once they finally left my group was able to come in and enjoy but they didn't get to enjoy these extra services long enough, maybe just 10 mins? Before we were told it was time for us to start our massages. They went to another room for a massage while I stayed in the wet room for my body scrub, I had to remove my swim suit so they can properly scrub me and UGH. They scrubbed me like they scrubbed away my sins! It felt so good and when they asked me to flip over I nearly slipped with how smooth I was! My masseuse/scrubber was an older women but she knew what she was doing! I had the body scrub, cucumber facial, body massage, and a hair wash/massage! It felt pretty worth it for me! After I was done they led me to the dry room to sit in the heated salt room and clay room. This was where I got to meet up with my group again and eh these rooms where just okay to me. You lay in there in a warm room with salt or clay balls around you. I got to chat with my fiancé and it seemed that there session was okay and he was quite jealous of what I got and wished he chose that too. After we were in the dry rooms for a bit we went back down to soak some more but they cut us out right on the dot at 4 and it was a bit of a bummer because my fiancé and his dad had much shorter times because of the 2 ladies before us. For me, my session was great but had to knock a star because my fiancé and his dad didn't have that great of a session and had their time cut short but still enjoyed it. Pros: You get the whole spa room to yourself but need to have a party of 2 or more Cons: If another group before you is late, they cut into your time and don't give you extra time to make up your full paid session

I am so glad I got the opportunity to come here. Although my friend and I only got to stay for a…read morefew hours, we made the most out of our time. First, we got a couple of soju slushies and ordered the fried dumplings. I have never liked dumplings, but these were THE BOMB! They came with a sweet chili sauce that really made it taste great. Then, we enjoyed the Himalayan salt room. Some people were talking too much which was annoying, but I understand it's a spa and people come with their friends and family to unwind. We enjoyed a few more sauna rooms before heading downstairs. Downstairs, there were two pools and 3-4 hot tubs. We ordered delicious mojitos at the pool bar and enjoyed the rest of our time. I cannot wait to come back. A day pass was only $40 to enjoy all the amenities. Although the drinks and food were extra, I was so glad to be able to order food and drinks at a spa.

I've been coming to Spa Palace regularly with my sister and a friend because we enjoy relaxing in…read morethe "Females Only" jacuzzi. Unfortunately, our visit today was so disappointing that we decided to leave almost immediately. After showering, we went to the women's jacuzzi and realized it wasn't working. We let a staff member know, and all she said was that the button was broken, it was no longer in service, and that we should go to the front desk. There was no apology or effort to offer a solution. When we spoke with Levante at the front desk, he was understanding and professional, just as he always is. He greeted us kindly, listened to our concern, and let us know that since we had just arrived, we could receive a refund. We appreciated his customer service. While we went back to get changed so that we could leave, our experience took a turn for the worse. When we got back to the front, Jason, the janitor, was incredibly rude and unprofessional. Instead of trying to help or speak respectfully, he said, "You've only been here 9 times, and there's nothing we can do for you." His comment was unnecessary, dismissive, and completely inappropriate. As paying customers, we expected to be treated with courtesy, not spoken to in that manner. The issue wasn't just that the jacuzzi was out of service-things break. The bigger problem was the lack of communication and the way we were treated afterward. If a major amenity is unavailable, customers should be informed before paying. And no employee, regardless of their position, should speak to guests disrespectfully. Thank you to Levante for being professional and helpful, but because of the poor handling of the situation and Jason's rude behavior, this visit left a very negative impression. I hope management addresses both the communication around out-of-service amenities and the way customers are treated. REPLY TO THEIR RESPONSE : First, of all 10 to 15 minutes after arriving, we approached the front desk to report the issue. A staff member named Levante explicitly informed us that we could receive a refund. Based entirely on that assurance, we immediately went to shower so we could leave. Our primary reason for visiting your facility is to use the women's jacuzzi; had we been told a refund was not possible, we would not have rushed to shower and exit.When we returned to the front desk, we waited several minutes for Jason. Rather than listening to our explanation, Jason approached us with a very poor, rude attitude. We spent another 20 minutes trying to resolve the matter with him.To be clear, I never initially demanded a full refund. I only expected one because your own staff member offered it to us. Given the misinformation and the poor service we experienced, I am simply asking for a $10 discount credit toward a future visit. I strongly encourage management to properly train staff on company policies and take accountability for the conflicting information provided by your team. It's frustrating to see so many companies automatically defend their employees instead of taking the time to genuinely investigate customer complaints. Too often, it feels like the focus is on avoiding negative reviews rather than determining what actually happened. The reality is that businesses and employees make mistakes. When multiple customers share similar negative experiences, it's difficult to believe that every one of them is inaccurate. Instead of dismissing complaints or becoming defensive, companies should take them seriously, investigate them fairly, and hold employees accountable when necessary. Owning mistakes and addressing them is what builds trust and credibility. Customers are much more likely to respect a business that acknowledges when something went wrong and takes meaningful steps to improve, rather than one that automatically shifts blame or dismisses legitimate concerns.