My husband and I finally had time for a date night after a long, hard week. We were in the area and my sister had recommended this restaurant several times, so we gave it a try. It's a small, quaint bar/tavern. We were greeted pleasantly and seated right away. We sat at a booth that had a very pretty chandelier hanging above us, TVs had the baseball game on...so far so good! Our waitress greeted us and asked if it was our first time there, we said yes, and she explained their specials , including a steak and lobster dinner for $25! We ordered two beers (they have an extensive selection, but they're only bottles, no draft) and we also ordered two appetizers...the potato wedges and the "2 soft pretzels". For our entree, we went with 2 of their specials, and asked for the steaks to be cooked medium well/well..just so there isn't any pink inside. Beers came out. Then the pretzels...when the server set the plate down, I felt embarrassed that my husband ordered them. They were the frozen "super pretzels" that you get at little league snack shacks. They basically microwaved them according to directions, slathered with butter and salt, and served them for $13! On their website they show a plate with 2 golden and crispy pretzels, not tan and rubbery. My husband was starving, so he let it go, and ate some until our entrees came out. The plate looked good! Decent sized steak that looked well seasoned and a small lobster tail. I gave the lobster tail to my husband as I don't like seafood, and cut into my steak. It seemed as if it was cooked to the right temperature, so I go to put the first bite in my mouth, and I smelled something odd. I thought perhaps it was the chilli oil they put on top, so I took the bite. It had no type of seasoning flavor, just a strange almost gamey taste. I put some salt on it and tried to take a few more bites, but I could tell that this was an old piece of meat that was spoiling. It had a sour smell and taste. Meanwhile, my husband cuts into his and it's way undercooked, and he asked the waitress for it to be cooked longer. I asked my husband if his steak had the same smell and he said no, it was just mine. When the waitress returned again with my husbands steak, I politely told her something was really off, maybe if she just wanted to smell it she would see instantly what I was talking about. I explained I wasn't boujee when it comes to steak, it doesn't need to be anything fancy, just not have spoiled. She said she would ask the manager what he could do. I'm grossed out at this point, embarrassed, and disappointed we couldn't have a simple dinner together. The waitress came back and told me the manager would take care of my steak but charge me for the lobster tail, since I gave it to my husband. I said ok reluctantly, thinking really? I didn't eat any dinner! When we got the bill, I was charged $16 for my dinner(the lobster tail). So essentially the manager took $9 dollars off of our bill for my spoiled steak dinner getting sent back. My husband did not eat his steak either. He was grossed out and even with them cooking it longer, it was still raw inside. To top it off, plastered all over the restaurant is a loyalty club you can join and "get $40 off of your bill TODAY" I went through all of the sign up steps, showed the waitress after receiving our check and she said I could only get $20 off, not the $40 that I was literally holding in my hands. That doesn't seem like loyalty to me...it was very misleading and gives you the taken advantage of feeling. The manager didn't come over to apologize for my dinner being foul, or hey sorry this was your first experience I hope we can make it right in the future, nothing. It's unfortunate and like
I always say...word of mouth in this town can make you or break you. You have to treat everyone the way you would want your family to be treated, and you'll have so much success!
As someone who was born and raised here in beautiful Las Vegas, it pains me to have to give a local business a bad review...but at the same time, these local businesses should have more pride and be held to the standards Las Vegas' dining scene is held to.