I was raised correctly so I won't use obscene language while I write this review but these guys are by far the WORST service/dealership that I have ever been to. You guys have absolutely awful communications skills. I'm glad I never bought a car from you guys, after trying to sell me a used piece of crap. However I just had a car serviced from you guys and listen to me. DO NOT USE THEM, I used another place because they didn't even fix the issue and before I told them my problem at this other place. They said "they were sorry" that I used you people! Everything was covered under warranty but you guys are absolutely awful and I will spread the word how terrible you guys are! If you have a KIA and you are broken down on the side of the road, find another way to have your car serviced elsewhere. It's not worth the time or hassle that these people induce in your life! read more

Recently moved to the area and needed a routine oil change on my sport age. Unfortunately the dealership found a faulty sensor and advised my brakes were also about to go bad. I travel a lot for work so even though it was higher in cost than I initially anticipated it needed to be done. Everything was thoroughly explained and I will definitely return for all future services. read more

This was my first service since purchasing my car in December. I was very impressed with the staff, customer service and the loyalty rewards program. read more

I'd recommend JT'S Kia to anyone great cars, really good customer service, timely and very professional, they even vacuumed out my car after servicing my vehicle and if something wasn't right they were courteous and made sure the issue was properly taken care of, I look forward to doing business with them in the future! read more

DONT BRING YOUR CAR TO BE SERVICED HERE! Brought our car in for an alternator issue. Picked it up, and it was dead. Then Left with a bad shimmy to our car, alternator belt shifted off track, and they killed our battery and said it's because of the new alternator. Don't trust to bring our car back ever. read more

Quick and painless pretty much sums it up. My questions were answered and I'm happy with my purchase.

My Service at Jts Kia on 9/19 was great. I am a Loyalty Rewards member and used the Shuttle service to and from work. The driver was very professional and got me to work on time. I received my first oil change and it was very quick and the customer service rep called me once the service was finished to pick me back up from work. Thank you so much for a great service and I will continue to have my service on my Optima completed here. read more

An hour and a half for an oil change. I think I would rather skip the complimentary oil change and pay to have it done quickly.

I wrote a review on JT's Kia a month or so ago but I see its been deleted.....some folks don't like to hear the truth.....Most TRIFFLIN service techs Ive ever seen.....left fresh oil where they spilled on top of my engine 4 times.....and that's MY fault letting it happen even once.....Called Kia Motors Corporate and they called me back, explained to me what they were going do.......about the only thing JT's Kia service techs are good for is to maybe service mini bikes....then I wouldn't trust ya.....had a friend of mine headed out there this past weekend to buy a new car....glad I caught him before...he changed his mind after I told him how TRIFFLIN the service dept is......gonna let a bunch more folks know too....JT? These kids that don't care gonna run your business in the ground......you'll see read more

Terrible service department. Went through several service advisors because the previous ones kept getting fired or quitting. Had to take my car back several times due to the original issue not being fixed and then additional damage done because they didn't put everything back together correctly. Asked to speak with the general manager several times and was always told "he's closing a sale" and would call me back. Never called me back. Awful service, will never be back. read more

I had a great experience with the African American man in your service department. I had a pretty devistating diagnosis after bringing my Kia in and he was very reassuring and kind during the entire event. read more

Excellent service as always! Jason Wheeler was very knowledgeable and efficient

Great service department. Friendly staff. We got a great deal and my wife loves her Soul. We have been using them since our previous vehicles and they are always helpful with scheduling any appointments. read more

The worst customer service ever. Placed on hold several times for over 20 minutes. No update or call back. Physically had to go the the service dept for an update. Have had my vehicle for 7 days. Never in my life have I had such poor service. read more

good place to buy a car and we did and im so grateful because my other car had just decide to die and we needed a car very badly and omg I am so grateful to Jts and the made the whole experience a blessing and a great one . read more

Tiffany was very wonderful to work with. She was knowledgeable about the car we were interested in and was able to answer all of our questions. She took the time to ensure our happiness and went above and beyond with service. We will recommend to others to work with Tiffany and buy from JTs. read more

We love our 2012 Kia Sorento that we purchased new from JT's, we are sadly disappointed that their former finance manager misrepresented a critical boiler plate contract requirement and their present finance manager refused to correct the issue even when presented with documented proof. We are only talking about $500.00 but if this is how JT's Kia operates then they will never again have my business, and I will use every avenue to include social media to inform consumers of this business unethical practices. read more

It was amazing. AJ gave us everything we wanted and was very knowledgeable and supportive through the entire process!

No complaints. I was shuttled to work and from work to the dealership, both drivers were very good and friendly. I called on Wednesday, they took me/my car on Thursday and fixed the air conditioning which has completely stopped working. Travis was very professional and made sure I was satisfied. I remember Travis from when I bought my car back in 2012. Glad to see he is still there and is now service manager. read more

Excellent Service department, staff was courteous and friendly. I got a complementary vacuum and an exterior wash. Very professional!!

This was our second time looking to buy a car from JTs Kia of Columbia. We decided since the first time we purchase my wife's 2012 Kia Optima SX turbo and had a great buying experience that we would look them up again on purchasing another vehicle. To begin with our experience we was very disappointed in the trade in value of my wife's Kia. Wow fully loaded Kia Optima with all the bells and whistles on her car and I mean fully loaded. At the time we purchased her 2012 Kia Optima SX turbo it was the most expensive Optima available at the time. Heated and AC leather seats. Panoramic sunroof, LED front and rear lights all interior power options. Just to name a few. We bought the car used as the sales managers demo. It only had about 2500 miles on it and after negotiating a deal for the optima and trade in value on her BMW 300 series we purchased the car. Now fast forward to about 2 weeks ago. My wife has seen a Lexus SUV on line that was at the JTs Chrysler dealership in Lexington and contact a friend of ours that worked at JT's Kia of Columbia since she is a sales rep to have the car brought over to the Columbia store. The next day the car was brought over and my wife started negotiating a deal on the car. We thought that since we was friends with the sales rep Ashley Dowdy and my wife grew up with the general manager Mark that one we would feel comfortable knowing that they would help us get the best deal. This Lexus SUV had been on car gurus for well over 60 days about 86 days i believe. So my wife was given a quote over the phone for her car trade in and she asked what was the lowest they would take for the Lexus. They came down about $500 on the asking price for the Lexus. My wife was a little hesitant about the lower price on the Lexus thinking we needed to do more negotiations. My wife got off work that day and was planning on driving the car since they brought it to the Columbia store but Ashley the sales rep was busy with other customers trying to close deals that she wasn't able to text or call my wife back that night. When we attempted to contacted Ashley the next day she wasn't in yet so we inquired about the Lexus with another sales rep at the Columbia store about the Lexus and wanted to see about purchasing the car at the $500 lowered price. We was then told that the car had been sold the night before by another sales rep from the Lexington store. We contacted the Lexington store thinking the Columbia sales rep who told us it wasn't at there lot and was sold that there had been a mistake with said vehicle. We just couldn't understand that since we had them transfer the Lexus to the Columbia store and was in the process of buying the car how it could just be sold out from under us. After talking to the Lexington store to make sure Columbia store wasn't making a mistake on the wrong car (Lexus) we was told that yes it was sold the previous night. My wife was very devastated that they had sold this suv knowing she was interested in it so much she had them transfer it to Columbia since the dealership in Columbia was about 10 minutes away from her work. You would think that since we went thru having the Lexus moved to Columbia store that at least the dealership would let other buyers wanting it that the car was currently under negotiations and if that didn't go thru then whoever else was interested in it would have dibs on it if we didn't get it. That was not the case. The Lexus was sold the prior night. I don't think that this was good business on JT's part. You would thing having 2 people you consider friends would have worked with us first on the negotiations before letting it be sold the same night we was trying to make our deal. Not the case at all. We will continue looking for her another one but will never do business with any JTs dealership. Just amazes me how this vehicle sat at the Lexington store so long until we showed interest in it that it was sold out from under us. We did not put a deposit down on the Lexus but figured that since we went as far as having the car transferred they would know we was serious about making a deal on the vehicle. Either way I feel like JTs sales reps along with upper management should have done a better job by putting a hold on selling the vehicle until we either purchased the car the next day of business or declined to purchase it. I am only giving them 1 star for having the Lexus transferred. Had they put this car in a negotiating hold of some kind after we showed interest in buying it then things wouldn't have ended up the way they did. We will continue looking elsewhere for a Lexus suv for my wife but will not nor ever deal with JTs dealerships. Just was kinda crappy that they sold this car not even an hour after my wife had made a counter offer on it. I guess when you try to go thru people you know so they get the credit for the sale isn't good enough as a customer or friend. read more

I arrived before my appointment and they took my car immediately. Although I ended up waiting longer than normal, I still had a positive experience. read more

I bought my 2013 Rio at JTS new for my son for his first car nearly four years ago.We have used the service department over the time we have had it to have it serviced.Waiting area for customers is extremely small it not very comfortable.I can live with that.But after this week I plan on taking my business some where else.Been trying to call and set up a appointment for a couple days automated system rings and hangs up after nobody answers the phone.Called main number and was told service was short staffed.Not a good thing to hear.I called my Rock Hill dealer for KIA AND ACTUALLY TALKED TO SOMEONE.APPOINTMENT MADE.SO LONG GOOD BYE JTS. read more

roger f. my wife and i love our 2016 kia sorento but the service dept. is a 3 star and the car is a 5 star. first service tires were not rotatated as requested but said they were. i had white dots on the front tires and they were still there when i went to pick up the car. during seven visit under warenty i have reviewed their multi-point inspection and have found several problems on their check list. ( 1) on an earlier check list they had my tread depth checked in the yellow and on the next on it was checked in the green which is better then the yellow. ( 2 ) on my 45000 mile check up they forgot to clear and adjust my rear brakes as stated on my warenty work and when i came back two hours later, they wanted me to wait and get it done. on this visit after i got home i realized i did not get my check list and called them to have it sent to me. ( 3 ) after a week of waiting i went there to pick it up and they could not find it and took the car back and did the 20 pt. inspection and had it completed in 5 min. thats real fast on checking front and rear brake linings and tread depth on 4 tires. they were all checked in the yellow as requiring future attention. i called to speak to a supervisor and was put on hold. i called again and was told someone would call me back and that was over 4 hours ago. still no call back. read more

First and foremost, you can NEVER get their service team on the phone. This is only ONE of the MANY issues I have had with my KIA and JT's service department. I took my car in for service on Friday. Had an oil change, alignment and new break pads installed. When they called to tell me my car was ready to be picked up they mentioned that there was a warranty issue with the button on the gear shift getting stuck. I hadn't had any issue with this prior to dropping the car off but it was a warranty issue so I wasn't bothered by this. They ordered the part and scheduled me to come back Friday to install it. On Monday while driving the car, pulling into a parking spot and shifting into park I noticed when I let go of the button it was stuck in the gear shift (this is something their service department should have know could happen). The car was in park so I tried to turn it off and I could cut the engine off but the key would not move past the ACC mode and would not let me remove the key from the ignition. I couldn't leave the key in ACC mode because the battery would drain plus I wouldn't leave my keys in my car in the ignition overnight anyway. So I called JT's Kia and told them I was on my way. When I got there they could not get the button to pop out so they gave me a loner car and I was told they would get the car to cut off and they would fix the button when the part arrived the next day. So this morning I get a phone call from them saying they replaced and fixed the button on the gear shift BUT I needed a new battery. Now this is where I feel they were trying to take advantage of me. I am a young female an am not stupid. The fact that everything was checked over on Friday during the service and NOTHING was stated about the battery being low or needing to be replaced soon is highly suspect. What clearly happened was they left the key in ACC mode overnight because they couldn't get it out if the ignition either and the battery died and when they went to fix the gear shift this morning, the car wouldn't crank. And of course instead of taking the blame they lied and tried to make it my fault saying "maybe you left a light on" when I DIDN'T EVEN HAVE THE CAR! The manager and service adviser also had conflicting stories. One said they got the key out the other first said they didn't and then changed his story and said they "probably" did. When I told them it was clearly their fault and they needed to pay for the battery they THEN said "we're going to check it again" then called me back a few hours later and said my battery..the one that needed to be REPLACED, had charged and I was good to go. So they didn't even TRY to charge it before telling me I needed a new one. What a SCAM. Don't even get my started on the other time I brought my car there because it COMPLETELY SHUT OFF while I was driving in the middle of an intersection, and yes I half a tank of gas (I cannot make that up, there was even luckily a police officer behind me at the time that helped me). Their answer as to why this happened....radio frequency. Yes, you read that correctly. I will NEVER buy another Kia again and will NEVER give JT's Kia my money or time again. read more

This is the first time I have such a bad experience that I felt I had to warn others so that they would not face the same treatment as I did. My husband and I bought a new Jeep, December 1, 2017 which I am enjoying very much. We were able to pay cash for it, now this is where the problems started. In mid-January I get a call from the bank stating that they needed a loan number to attach the title to. I explained to the lady that there was no number as we had paid cash, she told me to get in touch with the sales person so that they could release the title. So, I called Heath Terando and told him what the lady at the bank said he assured me he had it handled (I took him at his word). We have not received the title as of today February 10, 2018. Yesterday I went buy and talked to consultant (Tony), this young man sent me to chase down were my title was. I went to the bank and was told the title was not kept at that bank but the main office, the bank was nice enough to give me the ladies name that handled the titles. I called her, and she told what need to happen, so I go back to jt's. I told Tony what the lady at the bank said. I even gave him the number to call. I went home and the more I thought about me having to chase down my title the more I wondered why we paid the fees for the dealership to handle this. I asked my brother to go with me as I was so upset, I wanted to make sure that we understood what was going on and to get everything straighten out. My brother confronted Tony, to which he (Tony) jumped up out of his chair as if to fight with my brother. From the loud way Tony, and my brother were talking I was sure we would not get any help from Tony. Tony finally calmed down. As he was sitting down he notice a note stuck on the desk about when I had Talked to Heath Terando about the title. I was so upset that I started to cry. I was feeling like a hostage, and at the mercy of Tony. We will see what happens in the coming weeks about our title. read more

I never do reviews but today I just have to do one. So for months now I have been looking into a bigger vehicle but being let down because I am upside down in my car about 9k, apparently I thought I was getting a good deal and honestly I ended up screwing myself. But that is besides the point, I inquired Saturday about the black Friday ad I saw online 10k off on the 17 Sorento's. Jt's called me today to confirm the appt. I wasn't going to go but the lady over the phone said that they specialize in credit scores lower than 620 and it sounds like they could def. help me get out my car. So I go up there and I lay out the same thing I told the lady over the phone. Jose was my sales guy and all he could do was tell me that its up to the finance people, then he goes to say the 17 that was 10k off is now sold and that the website is not up to date. He said but wait let me talk to my finance manager he says ok we can get you in an 18 let us work some numbers. He comes back over and says ok this is how much you are negative this is what you will need down which was 3k and your payments would be 72 months for $800....yes I kid you not they said $800 lol...I said that's a house payment Im not paying that I could got into a sorento back in February for $409 a month. Jose went onto say you don't understand you are upside down I said I do understand I am upside down I just told you and that is why I came here because you had the 10k in rebates that would help me get out of my negative equity. Needless to say I walked out very upset that my time was wasted when I told them everything over the phone. I recommend not going to JT's on killian, because they will try to screw you! read more

I have always been raised to be a person of your word. That your word is your bond, if only for the purpose of integrity. Today, I had a very unpleasant experience. I had been online and driving from dealer to dealer in search of a car, for my 62 year old mom. I ran across an advertised great deal. My brother called and spoke to the Internet sales manager who verified $16,990 is the correct price posted. It is at our Lexington location so you need to go now. She then text messaged my brother the address and we drive 15+ miles across town. We arrived at the dealership and the sales associate stated that he was also surprised it was listed at $16'900. We took the car on a test drive and while talking with him, I decided to pull the price up to make sure I had a copy. To my surprise it was changed. The price increased from $16,990 to $26,990. When we got back to the dealership I was told it was a clerical error. I completely understand clerical mistakes but in every other business the advertised price must be honored. The Internet sales manager even spoke with the sales associate and stated that was the online price posted. I was then told the online price of $16,990 would not be honored but they wanted to "discuss"with me the new price of $26,000. You should honor all online prices as advertise You should keep your word and not punish your customers for your advertised mistakes. Or is false advertising away to lure unsuspected customers in for pure profit. A word of advice for all future customers, please make a copy of the advertisement and make sure the Internet sales manager sends you something in writing. If they do not comply with this request, choose another dealership and avoid JTs Chrysler Dodge Jeep Ram in Lexington. None of this may help you but at least you will have your documentation to post/write a review. read more

Had a great service experience at JT's Kia. I was told of any additional recommendations before they were implemented. I didn't have to wait too long and the results were great. read more

I was completely satisfied with my experience. I made an appointment, took the car in, the drop off was effortless, and the car was returned in an appropriate time. read more

The worst. My battery died after one year. Jt has horrible service. I also referred someone and never received a car payment as promised. These guys are crooks read more

Excellent Shaun my salesperson was Awesome ....my finance manager Paul was excellent as well!!! I did not spend all day there. FAST & SWEET

Couldn't have asked for a better experience. Anthony was very gracious, polite and knowledgeable about the cars we test drove. Patient while we were deciding and helpful with all the paperwork. There was quite a showroom full of people the day we were there so there was a wait to get into the credit mgrs office but he made the wait tolerable. One thing that impressed me and it had nothing to do with our buying a car was he stood up everytime I left and then returned to his desk--very good manners which is important in the people to people business. Herbert the credit manager was very efficient as well and had a pleasant experience with him. This will be my 2nd Kia and I know I will be as happy with this one as I was with the first. Kudos to both Anthony (A-train) and Herbert. Good crew. read more

brought kia 3 weeks ago dealer would not call back consiring payoff on trade or vechile regristion. Sales person said would return call still has not done so. read more

the new service cashier brandon was super awesome and polite. made me and my family feel very comfortable while we waited.

I bought my kia there. it was the car that i wanted for a while. i owed money on my car but they would not trade it in for what it was worth. the kia was supposed to be certified pre owned. the front two tires have missing rubber and do not hold air well. i was stuck there for 6 hours! they had my car keys and i sat by myself the whole without knowing what was going on. i was rushed though the paperwork while the salesman had me on the phone to change my insurance then i had to sit there for hours again. i stopped everything upon reading the car fax. the car had been wrecked 3 times. i should of demanded my car back and left. i regret buying this car from them! i notified them later, unfortunately, i feel i waited too long but they said that they do not get good turn around on the car i traded in so that is why they gave me a low trade in value though they advertise that they will always give the black book value on tv! they said i could come in for a free diagnostic but frankly i have been driving it so it was doubtful that they would change the tires. i highly recommend not going here to buy a car and if you do that you stick to your guns! read more

I was looking for a career change. So I filled out an online application at JT's Kia on Killian. They called me that same day and told me to come in for a interview as soon as possible. When I got to the dealership I was instructed to fill out an application. When I got to the part of the application that said, " Have you ever been convicted or plead guilty to felony? " I said yes in responded appropriately. I was interviewed by Mark Coleman and Mike. I explained that I completed Veterans Court and my charges are eligible for expungement. They gave me this long speech about how the past doesn't influence the future and hired me on the spot. I was excited about the new job and went home with a chip on my shoulder. I have two kids and baby on the way. My wife is unemployed and we could use the income. I worked at JT's Kia for 12 days before they pulled me in the office in terminated me because of my background. The guy who hired me couldn't even look me in face when he had another sales manager tell me the bad news. I feel like they sold me dream like they were trying to sell me a broken down car except this is my life that's on the line. read more

I heard amazing things about JT's KIA through my co workers. However, my husband and I did not receive good service at all. We spoke with the agent Jose Garcia at first he was kind. We told him we were not trying to buy a car that day and if we did later, it would be a used one. He then says to better service us he would pull my credit and it would only be a soft inquiry. I asked 7 or 8 times and he kept reassuring me it wouldn't be a hard inquiry until we decided and set monthly payments. After he pulled my credit (still saying a soft inquiry) we said ok we will think about our options. My husband and I were trying to leave and he pulls up with a new 2017 Kia Forte5. We were VERY CLEAR from the beginning that we were not test driving anything esp a new car. He was extremely aggressive that we drive and sit in it. We told him no and he still was aggressive so I sat in for a second and we told him we were leaving. He got an attitude and started slamming all the doors to the car and the hatchback. He asked if we were to buy a car what would we want our payments to look like. We said $250 / month, he told me no and I need to be more realistic here . Then we finally left and he calls me 20 mins later saying hey you have been approved. I was clueless because I didn't sign up for anything. I told him no thank you I wouldn't not be buying anything. Two days later I get an email from Experian that my credit report has changed. He used my information and allowed 5 different vendors to pull my credit report. My husband and i had no idea. We were mislead, used and lied too. They are all hard inquiries and will be on my credit for 2 years.I would NEVER buy anything from them. I called that following Monday to speak with the Manager on duty Micheal . He got loud and smart with me and told me and had no interest in resolving the issue. I later called to speak to the owner and the receptionist hung up on me 3 times. I finally called back and asked for the owners email the receptionist told me he didn't have an email. I would never recommend this place to anyone.Everyone we came in contact with is disrespectful. read more

We brought my fathers car into the Kia dealership for service around September 2017. It was brought in for regular oil change maintenance. We parked the car in the driveway when we got home that night (it was dark out) and didn't move it until the next day. Once we moved the car we started noticing some oil spots in my driveway that's only 2 years old. I put down some cardboard under the car to be sure where it was coming from and it was coming from the car. It leaked so bad that it went right through the cardboard onto the driveway creating additional stains. I called the dealership right away and was told to bring it in. I brought it back to the service department and they had told me that their technician had never tightened up the screw on the oil pan, which is what caused the leak. After going back and forth with them several times asking them to come fix my driveway, they finally decided to send out 2 different mechanics on 2 separate occasions to try to clean the oil stains. They sprayed some substance on my concrete driveway and tried getting it out themselves, but this only made the driveway much worse in these areas. I continued going back and forth with the service manager to try to get them to fix my driveway. It took me many phone calls to finally get a call back where they decided to hire a professional power washing company to come out to repair my driveway. The power washing company came out on 2 separate occasions and attempted in getting these stains out, but had absolutely no luck. He had told me that by them sending mechanics out and putting this substance on it, it put a coating on top of the oil and will prevent anyone from being to lift that oil stain from the driveway. So as of right now I'm left with the stains from the oil on my driveway and they have not contacted me with any resolution in store. read more

On March 25th I got into my first ever accident and I totaled the first car I've ever purchased. The next day I decided to visit JTs Kia because I've seen so many around Lexington and Columbia since I moved up here from Florida and I felt that they were committed to great customer service. I walked in that evening and the place was packed. I was looking for the Internet manager at the time but the sales person (Corey Holden) came up to me and said that he will be taking care of me. It's been almost 8 years since I sat in a dealership. I normally dislike dealerships because the sales people are so pushy but this felt different. Corey was here for me and not himself. He had great vehicle knowledge and had great patience. It took me about 5 hours to really decide what I really wanted. He gave me a few options like leasing or financing a vehicle and explained those very well with me. I had my mind set at a certain price per month that I knew was a little to low but I knew at some point we could get where it would be manageable because I told him from the beginning that my credit score is really good. I decided to purchase a used Kia rather than to jumping into a brand new one because I like the older body styles rather than the new ones. I walked out of there happier than anything. It's been a long time coming and I'm very glad that Corey took the time out of his day to really help me. Will definitely be referring people to him. read more