I moved to Thousand Oaks in 2015. At some point in 2015 I had an issue with a Tire around 7:30pm & stopped in at the Just Tires on Thousand Oaks Blvd not far from where I live. Even though it was near closing time I got the help I needed & left feeling grateful there are still people in the world who care about what they do.
It's 2021 now & I have been going to Just Tires for a long time. My 2009 Honda Pilot has over 160,000 miles on it. I have purchased tires, an alternator, shocks & struts to name a few. Had I gone to the dealership I would have spent $300 more on the alternator. The prices are always competitive & the service I have received on my car has been great. I am grateful to be a customer of Just Tires.
Which leads me to my most recent visit. Due to Covid like many others I am working from home. I used to drive my car about 1,300 miles a month, it has probably been 1,300 miles in the last 6 months. My car has gone through long periods of not being used. During this time I needed an oil change & kept putting it off, putting it off, not wanting to bother with getting it done. I finally went in last week for what I thought would be a routine oil change. It was a bit more than that as my car is starting to show it's age. I had never worked with Carlos before but I was impressed but how friendly & personable he was. He pointed out multiple items my car needed, which included Rear Brakes, Power Steering fluid & brake fluid. I keep track of all past service work based on mileage. After reviewing my records I realized all these items needed to be completed, along with a few others. Carlos & the great team at Just Tires Thousand Oaks got everything completed in a timely manner as they always do. Unfortunately, when you have a 12-year old car things don't always go as planned. While doing the rear brakes one of the bleeder valves was frozen in the caliper & couldn't be salvaged. if I wanted a new brake caliper it would have easily cost $400 dollars more. Carlos was kind & helpful enough to find a re-manufactured caliper at a much lower cost which saved me about $275. Going the extra mile in this world is rare, and I appreciate Carlos helping me with that. Lastly, after changing the air filter Carlos brought to my attention part of the air filter intake was damaged & leaking, causing the car to lose power. It took a few extra days to get the part & it was just installed tonight. He showed me the old part which was replaced & told me they have to take it out in pieces.
To make a short story long, after all the work performed my 2009 Honda Pilot feels like a brand new car! It is running & riding so much smoother now thanks to Carlos & the great team at Just Tires! It is rare to always have a good consistent experience when having your car worked on. As I know a fair amount about cars, it's nice to know the team at Just Tires has always taken the time to explain everything & answer my questions. That doesn't always happen, and I have felt at other Auto Repair Shops upon leaving wishing I wasn't treated like I was an idiot, rather than a well-informed consumer. Just Tires has always consistently done a great job on both my car & my wife's car. We feel not need to go anywhere else, as Just Tires is the best at what they do! To summarize, I want to thanks Carlos, Tony, and all the great Auto-Repair Technicians for another great job well done & much appreciated for making my 12-year feel brand new again!!!! read more