Went to this dealership in June 2024, bought a use vehicle and i still haven't receive my plates. I called multiple times and they ask me every time to leave my number that they'll call me back and big surprise they never do. And the one time they actually called me back I asked them to give me another temperature plates but they told me I have to do them my self, reason being is because they were trying to avoid a fine. So I went to do it my self trying to help them out. The financial manager told me they will reimburse me what I pay for , I went and left my receipt and it's been a month and still haven't received a dime, just fined out I can put a complaint on the dealership so that's my next step. Wouldn't recommend this dealership. Only person of help In that building is the guy from sell named Madani. read more

The honda of Katy dealership is better. Lithia automotive has sold Honda Cars of Katy to another dealership group. I have better luck talking and interacting with the service managers compared to the tenure during Lithia motors. If you aren't experienced with the automotive world, I will post. John Eagle Automotive was sold to Lithia automotive. Lithia Automotive has sold Honda of Katy to an anonymous group of automotive investors. The dealership looks cleaner compared to its past as a Lithia Associate. When I purchased parts from the parts department, the wait is atrocious. I waited fifteen minutes before someone came to the counter. The salesperson apologized for the wait. However, please be careful if you purchase vehicles from the dealership. The dealership has a bunch of foreclosed and repossessed autos. The dealership faces an uncertain future. Every time I visit the dealership for Honda parts, sales person are texting on his or her cell phone. read more

Absolutely freaking joke!!!! DO NOT COME HERE!!! BS money pit. After nonstop going back and forth about a simple maintenance oil change. All of sudden $4000.00 worth of other things said they are requiring needed work telling me that the transmission needs to be replaced at a 80k miles and my 79 year old mother drives the vehicle to and from church. GTFOH absolutely joke!!!! read more

Brought my Honda Accord for an oil change at the Honda Express service off west green. Came back to pick up my car and my air pods pro were gone. Didn't think bringing my car for an oil change would be such an ordeal. Manager on duty tried to help but couldn't do much and didn't have cameras in the area. Never coming back to this place ever again. Couldn't stand there high prices to begin with but this is it for me and Honda in general! read more

Katy Honda - Auto Repair Near Me - Katy, Texas

Don't bother with this place if your warranty is expired. I scheduled an appointment online to have a simple AC check. At first I was glad that they simplified the service appointment system online, but after driving 30 minutes in the heat to this location, the workers were not aware of any appointment. They suggested I leave the car at the location since they are 4-5 days behind schedule for some reason. I asked how can I get a loaner vehicle, but apparently there were none available. Would've been nice to know all this good information before wasting my gas and my time to drive to the location. read more

Simon was awesome!!! he helped my mom get her car he is very helpful and 10/10 recommend. THANK YOU SIMON!! read more

Katy Honda - Auto Repair Near Me - Katy, Texas

Angela the Service Advisor exude professionalism. She showed active listener, empathy, proactive and the best at follow-ups. I strongly suggest anyone who needs to work done to their car is to request for Angela. You wouldn't be disappointed or misinformed. I must say, "Honda Cars of Katy has the best employees" and that will always keep customers coming back. read more

WORST DEALERSHIP EVER - Go to GILLMAN worth the extra drive down the road. I have a customer that is wheelchair bound and needed a part. I ordered it, said it would be delivered in the morning - never came and didn't even order- completely incompetent! read more

Went with my son for an oil change on his truck 12/14/2024 Everything was working fine we had no other issues other than we needed an oil change. When we got the truck back the windows wouldn't roll up or down, all the lights in the car would not turn on, sensors not working. The dealership said there was nothing they could do about it they are not responsible. It became our issue to fix. read more

Had a great experience at Katy Honda! Jhory Lewis was our salesman and he was phenomenal to work with. Very patient & responsive to our needs. Would highly recommend. read more

This place closed down their express service satellite building and moved it to the main sales building. There is nothing express about it. Probably be the last time here for routine maintenance read more

Purchased a used car from these people and after 2 months had not received any plates. Contacted DMV and they did not show any documentation for plates and/or a title transfer. Ended up filing a complaint with the DMV and are currently investigating. Afraid now that they don't even own the vehicle or something worse. read more

Beautiful facility, very friendly staff, and phenomenal service! Come here for your sales and service needs!

Buyer beware! My lease was up and decided to purchase the vehicle. When purchasing the car I was asked about any extras, I declined all extras. Took them about 2 months for my paper work and to my surprise they added oil and tire package at almost and additional 3k that I did not approve. They're not there to sell you anything just scam you. They can't even tell me what the tire and wheel package actually means and the oil for life is only for conventional oil not synthetic like my car uses, I have to pay the difference! read more

i never leave comment, but the service is so poor here. i purchased a car through them no issues. but second i want to drop gap insurance... i can no longer get that the same kind of service i got when i was ready to buy a car. for 2 days i been trying to get a hold of someone there and all i get sent to is voicemail boxes and unreturned phone calls. ive even called early mornings before it gets "busy" and no luck. super disappointing will definitely never go through this dealership again. there seems to be no solution when i call back and say ive gotten no call back or anything the lady just says "sorry there is alot of customers".... as if im not one as well. read more

Mr. Kenn was hands down the best! Everything my husband and I wanted and needed he executed and then some ! I cannot thank him enough for everything that he did for us ! read more

Lots of one star reviews here..I wonder why..??? We bought a car here and they said it was like new and had passed their 72 point check inspection ect... Paid nearly 30 grand... Found out later the AC evaporator has a leak and only holds a charge for a month or so... Bottom line..repair cost is 3500 dollars... No way they didn't know about it... They also rigged the sales contract to swallow up a 2 thousand dollar down payment..we spent hours haggling with them..with a credit score of 836 we had calculated our payments at near prime rate and the 2k down payment was originally meant offset the cost of a warranty..we had an 9 am appt and didn't finish there till nearly 7 pm..they didn't even print the final numbers we agreed to on the final contract and we returned the next day to confront them..in the end the best we could get them to do was they renegotiated the interest rate, which was inflated to begin with, and that lowered the monthly payments by 1800 over the length of the loan and we ended up with no warranty...for the life of me I don't know how I didn't walk away after an hour of their treachery..they play the nice guy tough guy routine and in the end smile in your face and shake your hand all the while knowing they screwed you... Our experience is less than one star...318 one star reviews posted here out of 458...I wish I had checked before dealing with them.. Unscrupulous business practice here..100% I pray they go belly up! read more

BEN GHAZI made my experience purchasing a car simple and accommodating. He was fast and to the point, only taking an hour at my lunch break to make the purchase. Normally I dread going into the dealership to be hustled but Ben listened to my needs and delivered! Be sure to ask for Mr. Ghazi when you want to avoid the run around and leave satisfied. love my new Honda Civic! Thanks Ben!!!! read more

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Ken Eborka was my salesman. Very knowledgeable about the car, and products. Very Professional and listen to my needs and wants. Made sure I got the best deals! Thank you sir for your time and patience working me this is my 3rd Honda, accord, Crv, and now Pilot. Thank you sir! I love my new car! Special thanks to Mr. Musa as well! read more

I WILL NEVER GO TO THIS PLACE AGAIN!!! AVOID IF YOU CAN!! 9/16/2024, I pulled in the express service garage to be serviced just for an oil change. I sat in the line waiting 25 mins only to be skipped over twice. The 1st skip over was by an Caucasian male whom went to the car behind me which happen to be a Caucasian woman. The adviser walked by my car and said give me one sec and continued to service the patron that was after me. I waited patiently, then another advisor came out and took the car that just had pulled in. I was being ignored as if I wasn't there. This is when I said something, requesting a manager. When I got inside, I asked for a manager, but was met with rude, condescending behavior by an advisor named Mason. As I requesting the manager, I am expressing this is sad as often as visit, Mason proceeds to keep mumbling stuff and I asked what was that, he says "I am not worried at about anything" I stated so you clearly don't care about your job, Mason proceeded to be condescending. Mason behavior was completely unacceptable. I then asked for the manager John. Johns comes over, I explain to him what had occurred, instead of him trying to fix it right away, he wanted to debate what time I arrived. I know what time I arrived as I was on a call/meeting, so I am certain what time It was. He then proceeds to tell me what you want to do. I asked how long the wait was, he said 5pm we should have you out. I didn't leave there until 6:15pm! That wasn't the worst part. The worst part was me paying for the services only to not have the advisor walk you through what was wrong with your car if at all. I was never advised of any issues that may precede me in the future. When asked about the different information from my last visit to this one. This could not be explained. I had gotten fed up with that point as this is a safety hazard and RISK, I am taking as I am trusting their call on what they tell me. I will NEVER visit this place again. Only how I was able to get a refund is I bullet pointed each of their failures to the point where the manager had to come and give a refund. It was never offered. No one ever tried to make it right. It was a shit show to be honest. But y'all can check my record been coming here for years! I am NEVER going back. Yall lost a good customer, and I am going to share everywhere that allows because NO ONE deserves to be treated this way! I will be reaching out to corporate as well! Advice: Yall should take better care of your customers as you can really RISK someone's life by not simply doing your job!! **** Update****** I was contacted by the dealership GM whom has since resolved the issue. As mentioned to them, no one should have to experience what I did. Moses was amazing with his service and care. Thank you all for making right what was a bad experience. read more

Theo and Dominick were great sales rep. Dominick was super fast , and Theo was very helpful showing us around and making sure we were OK.

We purchased a new car from Honda Katy and had the pleasure of working with Duy Le. His service was wonderful and he worked with us to get the price that was comfortable for our budget. Before leaving he filled the car with gas and gave it a wash. This is the kind of service that makes for repeat customers. Thank you everything, Duy! read more

Simon was very helpful and gave us a great deal on our new vehicle! We definitely recommend coming to buy a car with him.

We bought our third Honda, not only because they are good cars, but also our experiences with the service centers have always been positive, where the service center reps don't usually jerk us around. For Honda Cars of Katy, I am not going to say anything negative about the service rep at the express center, because it seemed to be out of his control. But when we bought our car from Honda Cars of Katy back in the fall of 2019, part of the deal was that we got free oil changes for the life of the car. It is what helped us decide whether to buy the car from this dealer, or another Honda dealer, that was closer to where we live. The first oil change, no problem. Everything was in the system, and the oil change was free. The second time, during the pandemic, I was told that the dealer was under new management, therefore the free oil changes did not apply any more. I complained to the service manager and he put me on the preferred, or loyal, customer list, again in the system, so that the next time I go back, there shouldn't be any issues. Just look it up in the system. So today, I just went in and told the service rep about the deal and after he looked it up in the system, he stated that the manager I talked to the last time was no longer with that dealer. Therefore the only thing he could give me was a discount. I should have left right there and then, but again, it's not the service rep's problem. Why is it, that when a deal is made, and the person that made the deal leaves that location, the deal is gone? This is wrong. I know we are going through tough times with supply shortages and such, but a deal is a deal. And the consumer is going through a tough time as well. Since there is no reason to stay at Honda Cars of Katy, for a deal that is no longer honored, I will take my service requests to another Honda dealer that is closer to where I live. read more

Stop in Katy Honda and ask for Duy Le. Just bought the Honda Odyssey from him. You will get a best service !!

So, the manager did reach out to me and ask about my car. I dropped it off, and it was in the shop for about 2 weeks. They did cover the expenses, so I am glad about that. Everything sounds ok in the car. read more

Update: my husband (unknowingly) went back today to service my Honda. Surprise: the "tire pressure low" sign is on again. Same thing every time. read more

I visited Katy Honda because my family and I were in need of replacing my wife's vehicle. Salesman, Simon was extremely helpful, accommodating, and made sure that all of my needs were met. The dealership took extra steps to ensure that the used vehicle I purchased would give us many more years of dedicated service. Eze in finance also went the extra mile to get me a better rate and ensure that the vehicle would be more affordable for us. My family and I appreciate the team at Katy Honda. Thank you! read more

Terrible service. No, worst than terrible. Found a car online. Called to get availability and details. They then added about $2k to the price for misc dealer fees. They then agreed to remove the fees if I gave a deposit that day. They then came back and said they couldn't do a deposit on that car due to high demand and that I need to make payment in full that day since I live out of town. I told them to keep the car. 30 seconds later they texted me to say they could now do the deposit. I gave the deposit and requested final numbers to close the deal. 7 hours later they called to ask me to complete a credit app. I told them I don't need a loan but I need the numbers so when I drive for 4 hours to get there I know what to expect. I still haven't received the numbers. Not sure if they are even a real dealership. Nobody answers the phones. All you get is text messages and dead ends. Good luck with these clowns. Continued.. they got me the purchase order late that day. The next day, I got my funds and headed to Houston. About 4:00pm they sent me a message detailing what type funds I needed. Luckily, I had the correct funds. Got to the dealership the next morning. All went good except that the tires were worn below the wear bars. The car had no inspection sticker so I asked about one. They said they couldn't sell the car if the tires didn't pass inspection and that their in house inspector would give me a sticker. I asked if we could go across the street to get a state certified inspection company to issue the inspection sticker. I offered to pay for it. They said no. Said their in house inspector passed the tires and I didn't have to buy the car if I didn't want it. This was a problem because I needed to get a new inspection sticker in Louisiana and I knew it wouldn't pass. I called BMW (the car is a used BMW) to get a price on tires. They were $2k to replace. We asked them to split the cost. They refused. We walked away and drove home without a new car. These guys are shady. Do your due diligence with these guys. They don't have any interest in "doing the right thing" . Cezar is a piece of work! read more

Katy Honda - Auto Repair Near Me - Katy, Texas

I purchased a used car from Adham who was very responsive during the puchase, he was very pleasant to work with. If I were just rating him I would give him 10 stars. If I was just rating the dealership I would probably rate between 1-3 stars. The one great thing about this dealership was they gave me the maximum trade in value for my car, which was nice. I had to wait hours for finance after reitterating several times I needed to get home to my special needs daughter, then while in finance their systems were up and down had to wait and wait and wait. I was told I would be given a USB of my contract and stopped by to pick it up, I was advised finance was too busy even after giving a 2 hour heads up notice. I was told it would just be emailed to me. By the time I left the dealership from my purchase it was 10:30 pm. on a Friday night, I was preoccupied with wanting to get home to my daughter that I did not notice a hairline fracture/crack in the windshield, It was not noticed till Sunday (dealership was closed) I texted Adham immediately, and contacted a manager Daniel the next day. Daniel gave me the salesman speech about how it was my fault for not noticing and for signing the "as is" paperwork. Daniel had told me to come in and he would take a look at it, when I got there Adham just told me it was cosemetic and not a big deal, Daniel never came out or called me to follow up. I have purhcased several cars from different dealerships, this is one where I did not feel appreciated or valued as a customer. Once the sale was done they were done with me. It is what it is, will definitely not be back and will have my car serviced at a different dealership. read more

I normally have no issues with this location using the express service. But, today for some reason it took longer then I expected. When I arrived I thought I would be out within an hour. Since it was only two people in the waiting. Also, I went in for an oil change and to have my tires rotated. Within 15 minutes another gentleman came in to have his vehicle serviced. So, the guy that came in after me his service work was completed and he was out the door. Meanwhile, I set there looking puzzled as how did he get faster service than me. It took at least an additional 15 minutes before my Service work was completed. The other issue I had was when I got home I checked my oil gauge and it showed I still needed an oil change. So, it left me wondering if my oil was changed or not!!! By far I was not a happy camper at the end of my service visit this day. Also, l having to make another trip up there to have them reset my oil gauge. read more

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Horrible communication, poor service, false promises and waste of time. This dealership wasted 5 hours of my day giving me false information and hope. I would not recommend this dealership to anyone. read more

The car was purchased on Friday 10/20/2023. Honda Cars of Katy. I want to express the process, professionalism, and customer satisfaction from day one till now has been very unsatisfactory. Tony acted as if he was put out in the whole process, from initial test drive to final deal. Fernado was very unprofessional, he lied stating the fender was replaced, he continually made excuses when asked about workmanship of the repairs and insulted me when he stated I should have bought a new vehicle. The ball was dropped the behalf of Honda Cars of Katy. After the initial drop off the vehicle three attempts were made to remedy the situation and yet its still unfinished. The vehicle will be taken to another Honda location for repair. Stay away from this dealership. There has been zero return calls, text or communication. read more

Zero stars. This place has always been complete chaos and nothing "express" about it. Glad this was my last visit. Needed an oil change and was in line at 645am, second person here and 1st in one of the 2 lines. (They open at 7am.) Hoping to be in and out as advertised by the "express" in the name. I checked in at the front desk after about 2 hours looking for an update and was told it shouldn't be much longer. (Ummm OK... ) Her version of "too much longer" took another 25 minutes before I saw my vehicle pulled around front so went to the front desk again. The gentleman found the ticket and asked if a tech walked me thru the suggested repairs and I said no but I wasn't waiting any longer. No time to share my thoughts on a $95 oil change so paid and left. Oil change places are on every other corner, and I'm sure much more focused on communication and customer service. And I highly doubt their oil change would take 2+ hours and $95. Spend your money anywhere else but here. read more

I would not recommend ANYONE purchase a vehicle or do business at Honda Cars of Katy. They do not honor their contractual agreements. I purchased a brand new Honda Civic EX-L for $35,000 here in 2015 that came with lifetime free oil changes. Since then, I have completed 100% of my required service here (except tires). However, Honda Cars of Katy has decided to no longer honor this contractually negotiated service, claiming they "sold" the business. They gave me NO notice and said I am a "new" customer after SIX years. They have the same name out front but THIS IS NOT THE SAME HONDA CARS OF KATY. My experience is detailed below. On Friday, November 19, 2021, I called to schedule my service B1 which is an oil change and tire rotation. I always call first to get a quote for any other service due. I also mentioned the free oil change service. The woman who took my appointment said my oil change would be free as always. I drove 20 miles from Houston here Saturday, November 20, 2021, to the dealership. When I arrived, the service person tells me that John Eagle sold the dealership and they are no longer honoring the free lifetime oil changes. I spoke to the Express Service Manager and the General Manager who both confirmed. They WASTED my time and gas but worse they do not value me as a customer. They told me I'm a "new customer" after YEARS of paying for services here. My car is paid off and I was considering buying another Honda but after this experience I will never spend another dime with Honda. They DO NOT honor their word or value their customers. Look elsewhere for a new or used vehicle because they will not honor what you bargained and paid for. Edit - the "reply" from the company is not sincere. I was there AT the dealership and spoke to the General Manager. They are well aware of this issue and have chosen to do nothing to rectify it. read more

Over the last 10 years, between my in-laws and myself, we have purchased 9 different vehicles from the location......Never Again! The new "management/ownership" is a complete joke! They have no idea how much business they are losing, all because they will not honor lifetime oil changes that people have already paid for! Was looking to go make our TENTH purchase in December.....those plans are cancelled! DO NOT BUY FROM HERE! read more

just a fyi anyone that bought car back in 2018 and got a oil change warranty is not valid anymore due to company being sold to another ower at this location. as a new company and old they should informed all contracts that warranties are not going to be valid. they just ripped off all the customers. also they blocked me on facebook messenger. read more

Katy Honda - Auto Repair Near Me - Katy, Texas

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If eye could give Honda cars of Katy negative 10 starts eye would. They are liars and they company is greedy, supposedly there's new owners that CHOSE to NOT honor a signed contract that indicates a " life-time free oil change" when eye first purchased my car (2 yrs ago). NOW they aren't honoring shit. They are robots. The lady on the phone extended it fake ass, programmed ass apology and empathy that eye saw right through. Eye trust that Honda Cars of Katy goes out of business soon Bc they can't be trusted and they'll sell you something and tell you it's "this" or "that" and easily take back they're word and SIGNED CONTRACT that's supposedly a binding lawful contract in the state of TX. Y'all suck. read more

Took my son to buy a car. Katy Honda had a 05 pilot that was listed on carfax.com for $5800.00. Took it for a test drive, and it was pulling hard to the right. I slid under the vehicle and noticed the rack and pinion had a really bad leak to which they said the car would be sold as is.(No problem) Went to make the deal and the sales person came out with add ons (the pro package) bringing the price of the vehicle to $8650.00+ TT&L. I don't blame the sales women as she was new to the car business, but those sales managers were very unprofessional and wasted my time! I have over 800 credit scores on all 3 bureaus and was treated very poorly, I can't imagine how they treat people with average or low credit and If they were selling the car for $8650, don't lie about the price to get people through the door. they definitely wasted my time! read more

If I could leave 0 stars I would. My dad purchased a 2014 Honda Civic for me as a gift back in October 2017. The car was marketed as a car with less than 20,000 miles and we got 5 years of free oil changes. After a few months I went to get my first free oil change and the service mechanic at the dealership told me that my screw was very rusted and in order to change my oil they had to "cut around a screw". Being only 18 at the time and a new car owner I didn't understand. I was, however, concerned because I know you don't cut around screws... The guy then asked me whether or not I got my car from this Honda of Katy. I told him "yes just a few months ago." He then got defensive and said it was no concern but I vividly remember him making a face of concern initially. I told my dad, Got my oil change, and left. My first mistake! Just a few months later, my car started making this extremely loud shrieking noise. I took it to a trusted mechanic and I was then told that the entire bottom part of my car was eroded, most likely water damaged, and needs to be replaced. Now that I know what I know now and have been learning more about vehicle repairs I now know in order to replace my oil. You have to take off the tire. There you can visibly see how corroded and rusted my brakes, brake pads, bolts, screws, rotors, and calibers are. At every oil change Honda preforms they gives you a full breakdown on all the wear and tear of your vehicle. I was never advised on the true conditions of my vehicle until I went to a mechanic outside of Honda. On top of all of this, when I went to Honda's service and repairs department and advised them on the recently found conditions of my car. They asked if I could leave me vehicle with them to run tests. These test took about a week and when my father and I came to speak with a manger on why a fairly new vehicle I just purchased has already cost me hundreds of dollars in repairs, they preceded to direct us to the sales department and say there was nothing else they could do. Additionally, the team member who last took out my car never put the keys back and for about 10 minutes the technician walked around looking and asking other employees if they had my keys because he couldn't find them. Now, almost 3 years later and I was still dealing with repairs that indicate the vehicle Honda of Katy sold me was in fact water damaged. The managers we spoke with have said that they are not responsible because they buy their cars from car wholesales, they checked the car facts and they came back clean. The lack of concern and accountability this dealership has taken proves that no one should be purchasing vehicles from here. read more

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