The technician was knowledgeable and resolved the issue with my dryer after a thorough diagnosis…read more The problem turned out to be an internal fuse, and the repair was successful. My only feedback is that it wasn't clearly communicated when the diagnostic phase ended and when chargeable repair work began, so the final price came as a surprise. The cost itself was fair for the work performed, and I appreciated the discount offered. Overall, the service was effective and professional.

Oak Appliance Repair went above and beyond to clean up a mess that they did not create. My landlord…read moreused an incompetent electrician to re-wire our dryer's electrical outlet and as a result, several components of our dryer were destroyed the first time we ever tried to use it. Oak Appliance came over right away, diagnosed the problem, and worked tirelessly to solve it. They also helped me get reimbursed from my landlord! I can't recommend them highly enough. Thank you x 1000, Oak Appliance Repair!!

Great service! Fixed my washer on a Saturday when I called. The price was reasonable. I would use…read morethem again!

Wonderful, finally an honest repair man!! We called him for repair on our stove and he came out and…read morefixed it. No frills, no gimmicks. Just good service

Alex is knowledgeable, efficient and reliable. Communicates very good and recommend him! Hired him…read moreon two different occasions and both have been good service;for electrolux washer and Bosch oven . Weston Lakes, Texas

Excellent service. Very professional and prompt to respond. Alex was very honest too. My 7 year old…read moreSamsung Ice maker died, Alex thought it was a simple reset switch at first, but it wasn't. Alex replaced it. Very nice to deal with.

Shady scam!!! You'll be overcharged and the repair man use YOU-TUBE to fix the appliances. NOT…read moreRECOMMENDED!!!

I contacted this company to see if they could fix the ice maker in my refrigerator or if I needed…read moreto replace it. The fridge is several years old but I'd had the compressor replaced less than a year ago. The tech came out and identified that the ice maker needed to be replaced. That's fine, I replaced it myself for $200. The issue I have is that we had left the freezer cracked the night before so the contents were melted a bit. I was clear with the tech that we had left the freezer open and the compressor was fine. We told him this five times. He then decided to test the compressor anyway then tried to tell me the compressor was faulty. It seems it tested properly, but the soft freezer contents were evidence the compressor was out. He then quoted me something like $1,500 to replace it. I told him I wasn't interested since the compressor was still under a 12 month warranty. There was a language barrier, but he seemed to understand what I was saying which is why I was confused why he tested the compressor. He left, and I ordered the replacement ice maker. Later that day, the fridge started humming. Humming loud enough to where sitting in the living room (adjacent to the kitchen) without the TV or anything on was annoying. I contacted the owner who told me explicitly he intended to do nothing to rectify the situation, and that the tech didn't work for him anymore. My only real recourse is to put a review on every site I can think of so that other consumers have more information when they decide to hire someone.

Quickly replied to me to setup an appointment for my refrigerator/freezer that was not cooling…read more Showed up on time, was very professional, knowledgeable, and even cleaned the appliance filter. The filter had never been cleaned since I purchased it over 7 years ago. It was 2 inches thick with dirt and pet hair. I will definitely use Appliance Cowboys for any future appliance issues. Great job!

They could send a text or Respond but the only person I got…read morea response from doesn't come to my area in Pearland and I know he's good. I used them on the north side. This company did not respond.

Knowledgeable and Trustworthy!…read more I have a 15+ year old refrigerator that neither the refrigerator or freezer were working. Akai inspected the entire unit and indicated the issue was the defroster in the freezer wasn't working and needed to be replaced. He quoted me what I thought was a very fair price but before I could say "Shut up and take my money!" he added that when he had unplugged the unit & plugged it back in, when starting up again the compressor sounded a bit suspicious. Thus he indicated I could go ahead and pay him to install a new defroster in the freezer, but it is only a matter of time before the compressor craps out and then replacing it would be over $1,000 and not worth it. So get this....he proposes that I defrost it the old school way by unplugging it, opening both the freezer & fridge doors, placing towels in front of the unit, and allowing all of the ice to melt and then just mop up all the water with towels and my wet vac and that would solve the problem for now. And in a few months when the issue occurs again I can just repeat the old school defrosting method until the compressor finally goes kaput, and then get a brand new refrigerator. Sure enough, I proceeded to do exactly what he recommended and lo and behold the fridge & freezer started working properly again. And I am all too happy to repeat every few months to squeeze every last bit of life from this old fridge until I have to get a new one. Akai could have very easily kept quiet about the compressor sounding sketchy and that it could fail in 3 weeks, 3 months, or 3 years and gotten a nice service order for replacing the defroster since he had already devoted the valuable time & effort to come to my house. However, he instead chose to be completely honest and forthcoming which is not as common as it should be and is very appreciated. I have saved his contact info and the next time I have any issues with any appliances he will be the technician I call. Knowledge and experience is great and there are a lot of qualified & knowledgeable appliance repair companies out there. However, also possessing honesty and integrity is why I strongly recommend Akai for any appliance repair issues.

False alarm but service was perfect! Analyzed the issue and gave me great instructions to prevent…read morethe issue again! Fair and reasonable pricing! Great guy!

This company was assigned a repair of one of my appliances by Lowes under an extended service…read morecontract that we purchased. The technician showed up, said he needed to order parts and we never heard from them again. They refuse to answer the phone and believe they blocked us after a while. After almost 2 months of trying to make this work, we contacted Lowes who then told us the technician filed a report saying he was unable to do the work because he claimed it was out of warranty. I am sure he got paid by Lowes for the visit, so it sounds like he is either mistaking us for someone else or... Anyway, Lowes said there is nothing we can do until we "make things right" with this company. I just called my credit card company and filed a claim thru them. So, avoid both Lowes service protection and this company. Update: called mrappliance.com who gave me an appointment immediately and repaired the appliance the same day. They are awesome. I will now update my claim with Chase Sapphire to include reimbursement for these repairs. Advice remains: avoid Lowes and all their fly-by-night repair associates.

Zero stars. Performed a refrigerator repair and within 24 hours it was not working. They will not…read morereturn phone calls and if you go by the physical address, you will find nothing.

This is a different review than I have ever given, because Star did not service my appliance. What…read morethey did was show honesty and integrity! I called them for service on my Thermador range, and instead of just accepting the job, they asked several questions (showing plenty of knowledge), and suggested would be better served using a factory service tech for my particular need. I quickly realized I was speaking with what I thought to be an oxymoron, an honest contractor. I will call them for any repair work in the future!

Mike McCowan is honest and helpful. He diagnosed my ice maker issue, left to research options and…read morealso recommended what NOT to do based on age and unnecessary investment. Thanks to his research he did indeed find the inexpensive and proper solution (another trip), but if that hadn't worked his recommendation was to NOT invest in put in very expensive parts into an older freezer. In 2024 I had an unrelated issue with the water line. It was a simple fix. So often vendors recommend options that aren't really needed, so I appreciate Mike so much.