Got my fiances wedding band here. Staff was kind and helpful. Value was great compared to some other diamond stores we visited. Wish the discount could have been better but it's fine. Not a huge selection but had the unique ring style he liked. read more

Worst place to get your engagement rings, they never call you when they receive the jewelry you have to call every time. The rings are very beautiful it's just the service and waiting. Waited for 2 weeks when they said it would be delivered in a week. They only persuade you to get the jewelry (obviously their job for commission) and next day they treat you differently just because they got you on the hook to get something off the store. Never again and still waiting on my engagement rings. read more

My boyfriend and I showed up around 6:50pm (ten minutes before closing) to check out this place. We wanted to take a look at engagement rings and get my finger sized. A man helped me get my finger sized, but he was very aggressive with the sizer. He kept squeezing on a size that felt very uncomfortable and insisted that was my size. He wouldn't let me try a different size up to see if it'd be better. Then I asked if we had time to look at different rings. They didn't really carry anything bigger than a carat there, but he seemed to pass judgment that we couldn't afford more than a carat. But I said I'd like to look at rings that had halos so that way I could get the overall feel of the size, even if the carat wasn't the size I was hoping for. So I asked him to measure in mm so I could convert it to carat. He was very negative about it and would not recommend any rings even tho there were clearly rings that were "big" even if small in carat. Then he realized we weren't going to buy that day -- even tho we said this was our first time looking??? And obviously trying to get a feel for sizes -- and then he tried pushing us out before the store was even officially closed. He was extremely rude and ruined my bf and I's first ring shopping experience. Unfortunately I learned my mistake and will not ever come back here. read more

My fiancé asked me to marry him and gave me the most beautiful ring I could have ever asked for. I was shocked because I didn't know that he had such an amazing eye for jewelry! However, he told me that he could not take all of the credit for picking out the beautiful ring. He told me that Miss Amy was of great help to him. He told me that we had to go to Miss Amy again to pick out his ring. She took out all of the nerves and made shopping fun for us! We told her our budget, and she showed us multiple rings and was so pleasant and kind. We don't like shopping, but ring shopping for such a huge moment in our lives was fun for one of the first times! All thanks to Miss Amy! We are so grateful for the entire staff! Everyone was super kind and helpful! Go here! You won't be disappointed! read more

Kay Jewelers - Our engagement rings - Jewelry Near Me - Arlington, Virginia

Really upset about this specific store, but not all Kays in general. My fiancé bought my ring at a Kay's because of their return policy and easy to locate big-box store. She did not know if I'd like it nor my size, so good idea. The staff at this location said we could exchange it if we didn't want it, but we'd have to spend at least double what the original cost was. She pulled the prior order up on the computer and even calculated what the amount was that we'd to spend to be allowed to do so. This was not a specialty item and was purchased off-the-shelf. It seemed off and like a scam, because she was certain there was a 30 day return policy (actually it is a 60 day return policy or 90 day exchange). We left after not really seeing anything for that much. We went to the one at Tysons and they actually followed the Kays policy. And the manager was awesome the whole time. I even wrote Kay's corporate to see if we misunderstood something, and they verified, it's a 60 day return policy or 90 exchange. I explicitly even asked what if it's been worn for the last 20 days (which is the time between purchase and returning it), and they said we could return it. Funny thing was, everyone was standing around watching us, and no one corrected the sales woman. So, suggest you go to another location. read more

We took my wife's wedding band here for it's required faux "inspection" every 6 months in order to keep the lifetime warranty active. Yes it's a total scam and they hope/know eventually everyone will forget eventually, allowing them to claim your warranty is void. They said they could do the inspection without the paperwork by looking it up in the system. After 15 minutes they were unable to find our information despite the ring having been brought in every 6 months for 10 years! This means my wife has to come back with the paperwork or the warranty is voided. I won't ever buy anything here again and can't think of any reason to visit this awful chain. read more

Absolutely the worst! I have been a long time customer of this company but that stops now! I was trying to be patient and open minded since the world as we know it has changed so much and well, they may be understaffed or over stressed. I made an online purchase and returned it unopened on the same day. That was over 2 months ago. After 6 attempts to contact someone, I was told through IG that someone would contact me. CRICKETS! All I wanted was my money back since they have both the product and my money. DO NOT SHOP HERE!!! This is not about a specific store, just the company itself. Tried online chat and was told managers are not available to "chat". Tried calling and after 30-40 minute waits, gave up. I need my money back. Not asking for anything that doesn't belong to me. Ridiculous! read more

Zero stars, actually. *Short version: After my interaction with the (owner/manager/self-important employee?), beginning with him flat-out lying to me, I did not trust him enough to leave my ring for service. He seemed like a pretty angry guy and I honestly wondered if he would do something to screw with my ring. So, a big fat N-O to this place. *Longer version: We recently moved to VA from California, where we purchased my wedding ring at a Jared Galleria store. We have an extended service plan which means we can bring it in for repairs, etc, for free. It was time to get the prongs tightened, so I looked for a Jared here. None too close, so I called and was told I can actually bring it into a Kay, since the stores are owned by the same parent company. I verified this with a) Jared's main customer service line, b) the closest Jared store, and c) the Kay in Pentagon City Mall. But when I showed up to the Kay, with all the necessary paperwork about my service plan, the guy said that they would in no way be able to do anything for me, and whoever had told me otherwise was wrong. So I called customer service again, and they put me on hold and called him. When they were done, I saw him slam down the phone, then start slamming open cabinet doors, looking for the forms he needed. Seriously, a visible temper tantrum, like a two year old. He came back to me and said he could mail my ring to the closest Jared, and it would take "two weeks, maybe more, I don't know" for me to get it back. No apology for initially lying to me about not being able to do anything to honor my Jared paperwork. Then we had a long confusing conversation that involved a misunderstanding on both our ends, about which store to send it to, but the bottom line was that after all this, after his open hostility (and the death glares of the other two employees), I didn't trust him not to "lose" my ring, or I don't know what else. I just left. Sorry, buddy. Sorry it was such a HUGE inconvenience for someone to come into your store and ask for service you're supposed to provide. *Happy ending: A few days later I did trek over to the nearest Jared, where they happily fixed my ring while I waited. And gave me a bottled water for the ride home. :) read more

My fiance and I ordered our wedding bands from Kay Jewelers. Although they wouldn't negotiate on price like Zales would, they said they would be able to get the rings that we wanted. Zales did not carry the (extremely simple) rings that we were looking for. We selected our simple 10k wedding rings at Kay's and paid for them. They were supposed to arrive a week later. Eight days later we received a call that the vendor did not carry the rings in 10k. They only had them in 14k. The salesperson said that the store did have my ring in the 10k, but that they would not be able to provide us with a ring for my fiance. Since we had already paid for the rings, and they were not fulfilling the service that they had said they would provide, we asked if they would be willing to sell us the 14k ring at the 10k price. They would not and would not do anything else to compensate us for the inconvenience they had caused. Our wedding date is getting close and we don't have time to pay for rings that stores do not carry. When my fiance asked to talk to a manager, the representative said "we don't work that way." I don't know if she meant that Kay Jewelers stores don't have managers or if they do but they just don't speak to customers. The end result is the same. They sold us a product that they did not have and then refused to work with us to find a solution to the customer service problem. read more

This store is awful! They dont call you when jewelry comes in! They cant find warranties, you cant get s manager or district manager yo speak with you! Im closing this account asap! read more

I took a pair of earrings to Kay Jewelers for a simple repair. They sent it out for the repair, and when I went to pick it up I found that not only had they not done what I asked, but they had bent the earring out of shape so much I couldn't wear them at all. I had to send them back to the jeweler who had made them and she had to remake the hoop. read more

Thank you Diana for being so very pleasant and providing excellent customer service! I came in here on a preliminary wedding band shopping trip not expecting to buy anything. Diana greeted me and was very helpful even when I told her up front that I was not going to buy anything today. She helped me pick styles that would complement my engagement ring and even explained the low cost service plan you can through Kay for ring maintenance. Then to top it all off she cleaned my engagement ring (not purchased from Kay) for free and made sure I knew the details of the bands I liked most. Wow. I have to say, kudos to Diana and this Kay location. This exceeded my expectations in every way. read more

1) the staff at this Kay's does not care about customer service. I went in to have my rings coated in rhodium and the price I was quoted was outrageous. When I told the saleslady and the manager that I have had my rings done by Kay's before (at another location) for 1/4 of their quoted price, I was essentially told I could go back to that store - which is 1200 miles away. 2) the sales staff at this location are morons! My rings came from Kay's. When they need to be recoated in rhodium, I bring them to Kay's. The saleslady told me that since I didn't buy some protection plan, I could not get my rings recoated. After explaining to her that I Kay's always recoats my rings, she still didn't get it and had to get a manager involved. Once the manager came over, the miscommunication was cleared up, so we thought. The saleslady was under the impression that I now had to buy a protection plan to get the rhodium coating. The manager came back over and explained to this moron that that was not the case, and we could just purchase the rhodium coating. Bottom line - don't go here. These people are fools. read more

They messed up my wedding band order...then told me they could reorder but it would take two more weeks...I don't have two more weeks...so I went to Jared at Tyson's and they fixed the problem and saved the day. read more

Terrible and rude customer service. Sure they're nice until you buy, but afterwards even if you've bought a warranty they are rude, hurried, and can't even find your warranty in their system. Make sure you bring your own paperwork! Wish my husband bought my ring somewhere else. read more

Quoting "They may forget what you said, but they will never forget how you made them feel." - CARL W. BUECHNER Note the following tale is true, and is not folklore. Service: 1/5 Price: 5/5 Product Knowledge: 5/5 Salesmanship: 5/5 Variety: 5/5 As if!?! What the freek! So my cool, caml, collected boyfriend of six years, finally proposed. Well about three time I had either called into this store (which the pr/gold bit was outrageous, incredible, dat in a bad sense, I'm so stupefied for pr/gold karat) or visited to make sure it would be guaranteed a true engagement ring. Well the gist of my story is that being heavily drugged with my lesXapro, cgntin, and abilify, I came in in October and the really dark haired manager or lead, pert "NY" sales man dejected my question. Twice, he said, "oh maaam sorry, we could not give you that information of the gentleman in our program. Twice I volunteered my Department or Library of Congress ID, and full Visa account info just so thqt I could repurchase a warranty for our very simple, non-descript, basic class abcd diamond. I knew Chester James ' family and Paulla was going to throw out and disregard the $110 warranty we asked for, for '11-12 and so now I'm stuck with this sham of a ring, and as Valentine's is approaching I feel crappy, like a moaf or oaf of aspotted and' speckled goat, I feel senceless without being able to say the diamond is real. Oh well, I still have in my memory my handsome, blond, blood of the American rRevolution the time he used the bow and arrow on me... I still think we should have bought a USAA diamond, but then again what insurance or mere twelve-month warranties cover love and diamonds if ever? =( =( =( Boooh! Deeply caved in-crying, Analine read more

We waited far too long for his wedding band. When it arrived it was the wrong size. I just visited again with every intent of buying some earrings, but their sharp customer service team overlooked me twice. I have a $25 gift card that I won't be using because I just gave it to a beggar en route to the metro. Sayonara Kay's. read more

There really isn't any reason to buy your jewelry, especially your engagement ring, at Kay. I had an absolutely miserable experience at Kay Jewelers. I decided to purchase just the setting from Kay (I bought the diamond separately for reasons mentioned below.) Well, in order to still have a warranty, I had Kay's team mount the diamond to my setting. The work I received back was an embarrassment to the profession of jewelry. The diamond was visibly crooked to the naked eye and it was also the wrong kind of mount for the setting I had purchased. Due to their dishonestly and lack of attention to quality, I decided to return everything i had purchased to Kay. However, they still refuse to refund the $160 for their compete joke of a "service" in mounting my diamond crooked. Their manager told me to their face he would do everything he could to get this $160 refunded, but then when I called customer service, the Kay team said that this manager disagreed that the work was faulty. In addition to my comments above, Kay Jewelers is terrible value. Kay is massively overpriced. I got a vastly superior stone an an upgrade to platinum for a fraction of the cost of Kay at Mervis Diamonds in Tysons. Never ever buy an actual diamond from Kay unless you are willing to pay double the price for half the diamond. Also their warranties are filled with fine print that essentially make them essentially worthless. You pay hundreds of dollars for a warranty that requires you to bring your ring in every six months for inspection. Who does that? Mervis gave me a free lifetime warranty with no required inspections. So all in all, never shop at Kay, especially this Pentagon City location. While there are some kind employees at this location who do try their best (for example Lucy at this location), Kay is a complete ripoff that is banking that their customers will shop there based on their intense marketing scheme. Instead, go to your local jewelry shops like Mervis. read more

Terrible customer service. They seemed annoyed at us when we asked them a question. I have gave them multiple chances and tried going there again and they still aren't friendly at all. I won't be going to this one again. read more

Great experience! I had to get a ring within two weeks of ordering and Venous was able to make it happen in time. It was a little scary when they called me and told me it might not be ready in time, but they were able to pull it off. read more

When I was trying to look for a ring to put on the woman of my life's hand I was lucky enough to walk by the K Jewelers store at the pentagon city fashion center. As soon as I entered the store I was welcomed by this elegant and professional lady that happened to be the assistant manager of this location, her name is Sofia. She talked to me about everything I needed to know about jewelry, its meaning, and what it represents to women. Especially in these occasions. She was so knowledgeable that I turned from a curious window shopper to a happy buyer, but most importantly a happy engaged man to the best woman thanks to the best assistant manager :) I'd like to thank Sofia and K Jewelers. read more

ZERO STARS! Upon learning that my fiancé and I were thinking of getting married, my stepfather generously gave us his late mother's engagement ring. We took the ring to Kay Jewelers at Pentagon City Mall in Virginia to be cleaned and resized. They took the ring from us, assuring us that there was no need for an outside appraisal, as it was a routine procedure and there was nothing to worry about. My fiancé signed the receipt they presented to us when they took the ring, for $47 worth of work, and they explained it would be two weeks and they would call when the job was ready. After two weeks passed, my fiancé called and was told that the ring was lost in transit; and, in an apparent effort to make us feel better, my fiancé was also told that one customer's ring was accidently sent to Toys R Us and recovered somewhat later, but that such things happened from time to time. Furthermore. The managers at the store said that they were sorry and that they would be happy to give us a store credit of $2,000, the amount written on our receipt. This was the first time our attention was brought to what we thought was a receipt my fiancé had signed for paying for the $47 worth of work they promised to do. A store employee had written in $2000 as the value of the ring, even though we agreed not to go through with an appraisal. Furthermore, the receipt even states that a manager's signature is necessary for any item valued over $1,000, and this was never done. At no point was any of this "evaluation process" discussed with us and there was no value agreed upon by both parties. We went to the store and asked, since they were designating this a "transit loss," whether or not we could see the tracking numbers. We were told that tracking numbers were "proprietary" information and that they did not have to share this we us! When we pressed, we were told that our ring was shipped to their workshop along with another order. The store employees explained that there were two invoices in the shipment. (When we asked to see the invoices we were again told that they didn't have to show them to us.) Presumably, the workshop didn't notice anything amiss when two invoices arrived but only one accompanying any goods, since it wasn't until the store actually contacted the workshop that they admitted to not having the ring. The story was, to us, unbelievable. We asked to speak to a person in their corporate office and an employee obliged us by calling someone. The person at their corporate headquarters was unapologetic to say the least. She refused to give her full name (in subsequent phone calls I learned this was procedure) and restated that the store would be able to offer me a store credit but that apart from that they would be unable to give me any further information about how the ring went missing and what steps they were taking to recover it. Frustrated beyond reason, we called a local police officer to see if there was anything the police could do to find out more. The officer was extremely sympathetic but beyond listening to both sides of the story there was little he could do. We understood that we would have to take up our fight with the corporate headquarters. In a week's time I talked to three different people, two of which promised to call me back with further information but never did. All three were defensive and unabashed and not a one gave me their full name, the name of their supervisor or the name of the department where they worked. The first told me that they could only speak to my fiancé since he was the one who actually paid for the service. The second call ended in an unfulfilled assurance that someone from their "investigative unit" would be contacting me shortly and the third person I spoke to, went so far as to give me the name of the person who was supposedly investigating our case, however, she could not give me his number since she didn't have access to it at corporate (?!) and so she would need to call the actual store to obtain his contact information. Further, since the manager at the store was at that moment on lunch break (?!!!), she would have to call me back later with his phone number. This, like the other promise of a call back, never occurred. I suppose the next step for my fiancé and I is to file a suit. However, as we began researching the steps necessary to file suit we realized that there were a ton of cases of Kay Jewelers "losing" expensive, precious jewelry "in transit." Like the other complaints, in our case, Kay Jewelers was defensive and evasive in answering our questions; no one was apologetic or offered any explanation and, incredibly, an offer to refund the fee for the original service (a resizing) has never been extended read more

GO SOMEWHERE ELSE! They do not even deserve one star! I bought a relatively cheap ring ($90) and the extra protection plan, with them saying that it would cover any repairs to the ring. Well last week a stone fell out of my ring (tiny tiny bad quality diamond) so I took it in to get it replaced. They told me that it would cost me $60 to replace that diamond. WHAT?!?!?! $60 for one small diamond (the ring has about 12 of them total) on a $90 ring. They told me that the protection plan was no good because I didn't take it in for a 6 month inspection (which they never told me about). I told them that that was preposterous and the lady told me to think about it and and come back when I was less upset. She was condescending and rude, not to mention that even when I first approached them for the ring repair, she told me the estimate of the ring (originally $120) and didn't bother to look up if I had a protection plan or not! UNBELIEVABLE! I quickly called customer service, and while the gentlemen at the customer service desk was really nice and agreed with me regarding the situation, when I was transferred to the merchandise dept, the lady on the phone there was equally rude. I WILL NEVER PURCHASE A RING FROM KAYS AGAIN AND NEITHER SHOULD YOU. read more

Every time my fiance and I have gone into the store regarding our wedding bands or my engagement ring, something has gone wrong. Sales staff changes and we can never speak to the same person. The woman we purchased our rings from no longer works at this Kay store and others seem to just push us off when they can't figure out our issues quickly. First, we purchased our wedding bands shortly after we became engaged. Since our wedding isn't until December and we bought the bands in early May, we felt we had plenty of time to get things resized, ordered and delivered. We purchased insurance and made sure that we could get rings resized later down the road (as we get older, have kids, etc). The band I chose, because of my 5.25 ring size, would take up to four months to arrive. My fiance was fortunate and had his ring delivered in less than three weeks. I was never given a written date of when my ring would arrive. Only after asking multiple times, I was finally informed it is set to arrive on or before September 24. (for those keeping track at home, we purchased the wedding bands on May 9.) When I went back into the store in July to drop my engagement ring off to be resized, I asked the status of my wedding band. We're four months out from the big day and I'd like to have my ring back before then! I was then asked what name the ring would be under, and provided my fiance's name since he's the one who purchased all of the rings. The saleswoman informed me that there was no order under that name, and thought it could be under mine. Nope. Nothing was under either of our names. After some magical digging around in their system, they were able to find our order...only to inform me that I had to pay an additional $122.22 as a deposit for the wedding ring. Completely confused and befuddled, I asked why I had to pay for a ring that was already purchased, and was insured to cover all resizing costs. The answer? "Taxes have increased since you purchased the ring." I pray taxes don't increase for the rest of my lifetime...God only knows what sort of deposit would be required at that point. I was told if I didn't pay the deposit my order would be canceled and I would be stuck without a wedding band. Once the band comes in, I am to be refunded the deposit. Problem? It's already on my American Express card, which has to be paid in full each month. Don't worry - Kay won't be refunding my interest. As if that wasn't a big enough issue -- My engagement ring had to be resized, and I was told it would take 7 to 10 business days. On the 10th business day, I called the store to find out the status of my ring, only to find out that it wasn't back yet because the person who resizes rings was sick. It would be an additional two business days until I could get it back. When the 12th business day had rolled around, I decided to just go into the store to get my ring back instead of calling them. When I provided the paperwork to retrieve the ring, I was told it was not in the store yet and then asked why I showed up if nobody had ever called me. Silly me - when I have paperwork that said my ring would be back by July 27, and it is now July 30, I kind of expect the ring to be ready for pick up. After some digging behind the scenes, the salesman found the bag with my name on it and proceeded to pull out a ring....a ring that was not mine. When I informed the sales staff that the ring they were trying to give me was not my ring (mine is two-toned and has a unique design), I was told that ring does not exist. Only after pulling out photos of my ring and my fiance once again reiterating that the ring they were trying to give us was NOT the ring he purchased, did they realize there was a mixup with rings. My engagement ring was MIA and I was told the sales staff would investigate the following day. I just about lost it at this point. I informed the saleswoman who was helping me that we are leaving town on Thursday night to have engagement photos done, and I'm also going dress shopping and seeing some of our bridal party while away for the weekend. An engagement ring is necessary for photos, don't you think? Only then did the woman jump on the phone and try to locate my ring. She claimed it was still at the shop where resizing occurs and it would be sent out shortly. I received a phone call yesterday saying the ring would be in today but at what time still remains a mystery. Not only is the sales staff incredibly difficult to communicate with, I can't trust them with a simple resizing job. I have had jewelry from Kay in the past before and never experienced problems at different stores. The Pentagon City store is absolutely the worst jewelry store I have ever encountered. I will never, ever, shop there or at another Kay again in the future. So, now, four months before our wedding, I am stuck without an engagement ring and wedding band. read more

Let's just say we had a number of problems trying to get my husband's ring resized within a reasonable amount of time. Back in January, they quoted us with 3 weeks for the resizing - we got it back 8 weeks later. EIGHT. And when we called to inquire about the status of the ring, customer service gave us the runaround or never returned our calls. read more