First time at Kei Sushi yesterday, the food was pretty good- but the service wasn't that great.
About the food....
Dragon ball appetizer was out instantly, like they were premade and ready to go, we enjoyed them.
Edamame was a waste, you get a little side plate with like 10 pods on edamame (for two people might I add) and it was cold because it sat in the window because there weren't enough servers. It also took over 10 minutes to get edamame- for a steamed veggie topped with a little salt, it doesn't take long and should be served piping hot.
I ordered the short roll and the grasshopper, fiancé got the Lava roll and the Godzilla. I really enjoyed the grasshopper roll, loved the fried oyster and thought the roll was really tasty. The short roll was just okay, it had so much rice and nori wrap it was just really really chewy.
My fiancé loved his lava roll, but we both thought the Godzilla roll was just meh. The fish was overcooked and therefore it was a very dry roll.
As for the service....
We got to the restaurant around 6:30 on a Saturday night, the restaurant was pretty busy so we were excited to be seated right away. We had menus within minutes but had to wait around for 10-15 minutes before we were acknowledged again.
We ordered drinks with our meals, the dragon balls were on the table before our drinks were so we are eating stuffed jalapeño bites with no drinks to soothe the burn....
After another 10 minutes edamame came out, server refilled drinks - which didn't need refilled (didn't ask, just reached over and took them)...our drinks were still 3/4 full. We didn't speak to another server or get approached until the end of the meal....
About 15-20 minutes later, our rolls came out. No worries there, we ordered rolls that had baked or fried components, it takes longer, and it was busy. Sushi chefs were busting their butts so no complaints on how long the rolls took.
Our server finally came back as we were finishing up (20-30 minutes later) to offer more beverages....we didn't need any. Asked if we liked everything, which we did for the most part, and offered more sushi and/or dessert to which we declined (I wish we had known you could order half rolls to try different kinds of rolls, but now we know for next time).
We were given our check and then went to go pay. We weren't told if she'd be our cashier or if we go to the front, so we just took our check to the front. We waited around for another 5-10 minutes for someone to come check us out. A man did apologize for our wait, he hadn't seen us at the counter.
Would we go back? Yes, the food was pretty good, however, we won't come here when it's busy again- like a Saturday night.
We thought by avoiding the main dinner hour of 5-6, it might be calming down, but a party of 7 came in right before us, you could tell that their party was the priority, having two different servers working with them constantly, while the rest of the tables were barely acknowledged by any of the servers.
We were also stuck it the corner, which we don't mind- much more private and quiet, but it was like we were forgotten about as the focus was on the larger party. read more