Wow... want a new hyundai? Don't waste time with another dealer. If you know what you want and they have it, make a reasonable offer and just buy from them. They didn't play games and were honest throughout the whole car buying process. My salesperson was RUBY and she was by far the best salesperson I've ever worked with. Down to earth, easy to talk to, informative, the whole nine yards. Do your due diligence, name your price and buy from Keyes. Nothing more to it. They have the largest inventory and offer the best prices in my opinion. Thanks again, Ruby! Thank you, Keyes Hyundai! read more

Just returned from the dealership. Was interested in buying a Tuscon or Ioniq. Worst car dealership experience ever, and my expectation of the dealership was low to start with. I purchased a Tuscon at a dealership in a different city 2 months ago and needed another. The salesperson who did not even bother to introduce himself, spent 10 minutes asking if I intended to purchase today and then told me he was too busy to help us as I would not commit to purchasing today. This was an embarrassment to Hyundai. They managed to lose the business of a previously loyal customer. Too many decent options to waste time at this dealership or on this brand. read more

Went in a couple of days ago to turn in my previous lease and then get a new Hyundai Sonata. I was a bit apprehensive, seeing as my credit score had dropped, and I really did not want to pay more than $300+ for a Sonata (seeing as my last lease for $215 a month). I was met with Arbi Ghazeri. Arbi was a great guy who did everything in his power to get me a good deal. He was attentive and very cordial. He ended up getting me a great deal that I am happy with! As for the the finance manager, Imraz Hossain, he was hilarious, and truly made the process of signing all those documents fun. I don't think there was a dull moment in the office. Thank you to both Arbi and Imraz! I definitely recommend both of the when you go purchase a car! read more

I always take my car for service at Keyes Hyundai. They are the best! My service representative is so helpful, kind and professional. The waiting area is clean and comfortable. I have also purchased a couple of cars here. They make the experience fun, fast, and they have great deals along with great cars. read more

Do not lease cars from here. Keyes Hyundai are refusing to take cars back once the lease is up. I went with my elderly parents and they refused to accept their cars back. Their agents claim that their entire return department has been furloughed. They say they can only accept the car lease back if you lease a new car. Shame on you Keyes Hyundai for treating your customers this way in the time of a global pandemic. We have alerted Hyundai Corporate. Save yourself the stress and do not buy or lease any cars from this dealership. They have little regard for their customers to treat them in such a way. read more

I'll started off by saying I was not in a great mood when I brought my son's car here. He was 2000 miles past his warranty and had really done nothing wrong to the vehicle. I also could not get a service advisor on the phone. I explained my frustration to the "Big Boss" of the dealership, Brian Sobel. Along with Alex Yorba in the service department, they worked with Huyndai to get part of the cost of the work covered as if the car was still under warranty. Definitely above and beyond but my son and I certainly appreciate it! read more

If you are looking to buy a car you must go to Keyes Hyundai in Van Nuys. They made the car purchasing experience fun, while being completely professional. They really worked with me to get me into the car that best fit my needs and budget; and when there was an issue with the car I bought, they made it right by me,while making sure I had what I needed. I worked with Chaz, Jason and I forgot the finance guys name (my bad because he is professional and honest ). They ALL made this a good experience and I can't say that with some other places I ventured. I can't say enough about this dealership. Thank you boys for putting a smile on my face and helping me get into a brand new car read more

Jimmy Molina in the service department is my go to guy when I need service for my 2011 Sonata. I know when I bring it here it will get done properly and everything will be explained to me in a way I can understand. Oh yea and shout out to Ruby Chu who leased me a new 2018 Sonata a few months ago, her customer service is amazing so ask for her if you happen to be in the market to lease a new car! On a side note, be prepared to wait for a bit if you come in for service even if you schedule an appointment. Take advantage of the complimentary Wifi, Donuts, Cookies, Coffee Bar, and bottled water while you wait. Thanks Jimmy for taking care of me!!:) read more

*service department * If giving zero stars was an option, that would definitely be my rating. I am so appalled by the service I received here. I will NEVER buy a Hyundaii again just based on this experience. Don't bother dealing with the service manager, Angelica. She is useless, unprofessional, and incompetent. Also very inconsiderate of customer and will lie to because she has no idea what she is talking about. Stay away!! read more

The manager was abrasive, rude and overall boarder-line a bully to his staff and us. We could hear him using profanity about our conversation, stating our negotiation was "bullshit" . Then proceeded to yell at his salesman about the agreement of lowering the price 1,000. Which was untrue , because the dealership claimed the $750 California rebate. Then came to my husband and I and spoke poorly about his sales personnel, explaining his lack of competence. My husband is a math professor and I work in government . We both understand the value of customer service , the lack of his professional demeanor was baffling. I will not be recommending Keyes of Van Nuys and will take my service else where for my next purchase. Overall we made the decision to purchase our car because we love the car , the purchase was in no way a reflection to the service provided. The car was not cleaned properly. There were wax stains and white drip marks. We had to wash the car again when we got home . In addition our contract stated the car had a full charge . We left the dealership with 30% charge. The manager refused to charge the car until we signed the papers. The overall the experience was extremely negative. My husband and I have 3 cars in addition to the Hyundai , this was our first Hyundai purchase . I would not recommend to anyone . They were not transparent about pricing, the car was not cleaned, missing a full charge, lied about the state rebate, tried to oversell us , and lacked professionalism. Moreover , they were frustrated when my husband took his time to go over the numbers . We have had better experiences at other dealerships. read more

My wife and I bought two, that's right two new cars the day after Thanksgiving 2020. I appreciated their efforts getting to the numbers I wanted. The cars we were trading , one on lease and the other was a purchase. The car which was turned in on a purchase, I was to receive a refund check for the gap insurance cancellation. Here it is nearly 4 months later and still no check. I've talked from everyone from the store GM up to the finance manager and everyone I've spoke to tell me the same thing "the dealership has been sold". And this is my problem how? I have been a loyal customer for years and have sent referrals who have all purchased cars. I will say this in closing I WILL NOT BE BACK, EVER! read more

So I was driving my Hyundai Sonata over the Sierra Mountains from Reno to Sacramento smiling from ear to ear! I Love my car! This is the 2nd Sonata I purchased from Keyes Hyundai in Van Nuys since 2015. I never wrote a review after all of he years, yet I am SO HAPPY with all of my dealings with the staff, but more importantly the quality and value of this car! I got a great price compared to other brands and their sedans, you cannot go wrong with a Hyundai! I live in Sacramento, yet I went all the way to So Cal to this dealer o a recommendation from a friend! I am so happy I did, they treat me like a king, and I will continue to do business here! Recently I purchased a Sonata for my daughter's 1st car. As a father I know she has a safe, reliable car! Thank you Keyes! read more

Keyes Hyundai - My Sonata modeling by the ocean in Ventura! - Car Dealers Near Me - Van Nuys, California

Oliver Garcia made servicing my Hyundai Kona such an easy process! I received text updates on the progress and pick up and drop off was quick. read more

Great service and great deal! Thanks so much to Daniel Mamos for helping out getting this wonderful car! Amazing warranty as well! read more

Keyes Hyundai - Great service and great people! Got a great deal for a great car! - Car Dealers Near Me - Van Nuys, California

my advisor Shaw made my visit simple and quick. Took my car in without any problems.

I had an excellent experience with this dealership! Jeff was great who serviced my car. Angie was amazing and gave great customer service and was very patient and sweet. I highly recommend this dealership:)! Shelly Starr read more

Everything was great from start to finish. Aaron Burkhard and his team of competent personnel performed routine maintenance with tire rotation and alignment. Everything was wonderful and my car runs beautifully and the wait was reasonable. It also gave me the opportunity to view the new Hyundai lineup. I will definitely return to Keyes Hyundai dealership for my car care. read more

What a phenomenal car buying experience!!! Richard & Paul are awesome! No haggling or wheeling & dealing. I live in Sacramento and have been looking for a specific Genesis color, accessories, etc for a few months. I decided to widen my geographic searches and found the exact car I was looking for...And it was at a smoking price! The same car with similar miles was on sale in TX for $3,500 more. I reached out online and 2 days later I flew down to pick up my new car. The process took less than 45 minutes. The finance manager was very thorough, organized and patiently addressed my questions. Paul had the car full of gas, freshly clean and took the time to help me get set up with Bluetooth and review the cars features and options. Highly recommend!!!! read more

Check-in and check-out went smoothly. I didn't have to wait more than a reasonable amount of time.

John Shaw in Service is excellent to provide a Great costumer service and maintenance solutions. Steve Chung is also Excellent to provide costumer service and help for good deals in my purchased and car maintenance warranty, since I buy my car he explained the best options for my situation and I'm very satisfied with my car and maintenance provided. read more

If I could give this place 0 stars I would. Their service department provided by far the worst customer service I have ever experienced. Brought in my car with less than 15,000 miles on it because the navigation screen stopped working. Was told that they needed to order a replacement part, this was 3 months ago and my vehicle has still yet to be fixed. There was a total lack of communication from the service department, I called the sales advisor, Tiffany Baker who was supposed to be helping me with this. I have called 3 times (and left voicemails) and have yet to reach her or recieve a call back. Fed up with this lack of service I reached out to the service manager and was met with the same response- none at all! So a total 6 calls and voicemails to a very lackluster service team, I am still left with a broken part in my vehicle. With the lease on my car about expire, I am on the market for a new vehicle and will not be back to Keyes Hyundai. I am left astonished by how careless a so called "customer service" department can be. FURTHER UPDATE: EMAILED THE MANAGER PER THE COMMENT FROM THEIR OFFICE, 17 DAYS LATER STILL NO REPLY. DON'T WASTE YOUR TIME WITH THIS BUSINESS read more

My husband stopped by to inquire on the Ionic 5 Limited and the sales rep were rude. He ended up leaving. A week later I saw on their website that some I5s were coming in so I called to check on msrp and markup, I spoke to Albert. He was also rude and snobby, ....I decided to take my business elsewhere. I ended up buying my I5 AWD Limited with a different dealer who had a lower msrp and a lower markup and they weren't rude. Don't put up with snobby sales reps, that behavior is uncalled for!! read more

Not sure how I feel about this place. My appointment was at 12:45 PM, and I waited almost 3 hours to finally get my diagnosis and how much it would cost, then it was going to take another 45 minutes to fix. Basically been here an entire WORK shift. I waited another hour and half! Just for them to fix a headlight / blinker bulb issue for $18I really can't believe it. Going to Hyundai Westlake or a local mechanic next time. Wasted my entire day here. The only upside is their waiting room plays some pretty good 2000-2010 throwback music. Bored out of my mind though. read more

I wish i can even remove the 1 start, worst place , had a transmission problem on a 3-month brand new car we just barely took a lease on September, so my wife mention that she heard a noise when she use the gears , i ask her to take it for oil change wich is the first 3k , ones she arrived they even act surprised after 3 hours and realize the vehicle had a problem but nobody could even send me an email a phone call that the vehicle had a recall unfortunately I send my wife for the oil change with my four year old at 10 a.m. they left the dealer almost at 2 with the rental a small vehicle not compare to the one that we had on lease which is a Hyundai Santa Fe , my wife ask the gentleman after so many hours why she couldn't get a bigger vehicle the respond that she got from everybody in the dealer including the general manager Brian Sobel is the can only afford 20 to $25 for rentals,and THEY CANT NOT GIVE YOU FROM THE LOT (LOANER) , AND THEY WONT DO IT FOR NOBADY * How can a place like this WONT EVEN TRY TO CALL corporate office and at least pretend you will so that my self as your customer feel like you care a little bit about my situation I just got tired calling everybody, from Hyundai Consumer Affair and spoke to a lady named Cheyenne what she told me she was the boss and she wasn't she also got upset over the phone and hang up on me after I asked her why she promised me something over the phone that she was going to get me out of the vehicle or give me a better rental and she just decided to hang up and said that I was in being reasonable it's so funny to hear all these people with those name tags and they don't even try to really help anybody I guess those positions are earned based on who you know and not what you know I can't wait for this lease to be finish and get out of that place and take my business somewhere else I wish I could find a way to cut the lease Stay Still Don't acknowledge that I have a safety issue now putting my kids back on the vehicle they still think it's okay after a second vehicle and both of them with problems , i will never deal with this people EVER AGAIN , my wife walk 45 minutes with my son because she was angry they couldn't get a bigger car, carrying a carseat in personal belongings it's like a slap in the face the only offer a LIFT HOME when they know she wont have a car at all , HOW CAN YOU NOT USE YOUR BRAIN AND OFFER A LOANER OR RENTAL , BUT I HAVE MAKE 5 CALLS AND ASK THEM TO HELPER WITH A LOANER , I SENT HER BACK AGAIN WITH AN UBER TO THE DEALER , they have those tags in the chest for no reason.i barely got a call yesterday January 17th that the car will be ready after all this week's ,after fighting to get a Rental bigger for my kids same size as the one I'm Leasing and to keep declining to help me and keep telling me call Hyundai Motor we cant do nothing there's two people that struck me the most with their answers after trying to argue that I wasn't feeling safe putting my kids back on the car, a guy named Anthony I believe which she told me he was a manager and obviously he wasn't in his own words he said " nobody cares here I'm sorry" I don't know how can I help you and SPECIALLY the general manager, (Brian sobel) he said YOU HAVE TO GO AND CRY HIGHER IF YOU WANT TO GET ATTENTION HERE " and they give you an attitude and then they are angry towards you as if you the one who messed up the vehicle and is your responsibility to get another rental and pay extra because of the size of vehicle that you need is NOT THEIR FAULT , but they will not provide you with the same size of vehicle as you ARE Leasing , and the same answer I get is because Hyundai could only afford 20 to $25 per Day , VERY disappointing I'm surprised how did really don't care and see that you have to go to the dealer and drive and waste time many days making Calls. I can only think one person and one person only his name is Richard bunk from Hertz across the street he's not even working for Hyundai and he called me 4 days after and offer me an upgrade at no cost maybe he should be the one running Hyundai across the street and take the position of general manager. read more

I like how the prices here change after 2 weeks. First I called for a key replacement I was told a total of $30 over the phone and another $10 f I got another copy. When I arrived my bill ended up being $91.32.... They said the keys for a 2004 Hyundai Elantra would be $40 and another $20 for each copy.... And we needed two. Btw this is a basic key... It doesn't have the remote stuff or anything on it. Which the guy says is gonna cost like $150 or so to get the remote stuff and to program would cost another 150 ish. I forgot the exact prices. Somewhere around $300 for one of those remotes.. read more

Keyes Hyundai - The key for 2004 Hyundai Elantra that cost $91.32 for two copies. - Car Dealers Near Me - Van Nuys, California

This is to commend David Sarkissian, Internet Fleet Manager, for a smooth experience. We communicated via email and text a few times before I went in. He worked with me over a couple of days, coming in early one morning to complete the sale on my second visit. Do you homework on price and financing before you visit to stay within budget. read more

This review is limited to trying to reach someone in the service department. Once you get to service everything s fine. However their system is so broken I am actually sorry I purchased a HYUNDAI period. I think it would be easier to talk to someone at the international space station. First it is hard to reach anyone to answer the phone. If no one gets to you there is a Que to leave your name and number but that only works if someone actually calls you back. When you do actually get to someone they still cant seem to get you to a service advisor. looks like the folks that bought Keys do not have have the same customer service concern that the prior owners do. read more

Be Aware if ZERO customer service. Terrible service. From Sales to service to GM Sobel. The manager in service has no idea what his team does. ZERO communication between the workers in the service department. The general manager takes zero responsibility for his staff's rude and unethical behavior and keeps acting like he is the innocent victim. We had so many issues with them and have already reported them twice to the headquarters. This time is different. I will not recommend this place for buying or anything else. Julian the service manager thinks he knows his staff. We were lied twice at this place. One example: took the care to change tire, they took it down for changing, brought it back up and said they changed it, we looked and it was the same old damaged tire on the car. We confronted them. Julian was humiliated that his staff lied to him. Sobel the GM had the nerve to say Don't expect me to take responsibility for other people' s actions. who the hell hires these people and who is responsible for their lies and why do we have to fight the terms of the warranty? The place is a joke. Where no one knows who does what LOL I am not done reporting them. They tried to fix the car 3 times same issue. You ask me the car is 2017 and same issue 3 times? They sold us a Lemon and made minimal attempt to fix. The last time Julian told us take the car somewhere else if you want then ten fifteen minutes later i get a text car us ready for puck up. Who authorized the repair? And why was he telling us take it somewhere else if we want if the car was being repaired? WORST DEALERSHIP EVER!!!!!! read more

It was such a great pleasure to do business with Robert Mai. He was very helpful, welcoming, and just comfortable to work with. From the get go they made me feel right at home. It was an awesome experience read more

This 5 star review is for Matt! He did a great job showing me a car. While I eventually went with another option at a different dealer, he was a great guy, very professional and nice to work with. read more

Keith Franklin (Internet sales) deserves a 5 stars review - very professional, courteous, and great to deal with. The dealership attitude and $700 alarm system added on deserves a zero star! Can you believe while looking for a SUV which has GPS/tracking built into the vehicle, that the dealership would add a cheap KARR alarm system worth about $20 and charge the customer $700 ??? Yeah, that was very sleazy on the dealership's part. Keith did say that I can have it removed if I don't want the alarm they added so that was cool No price negotiations at all - very cold and very unfriendly atmosphere from the sales managers! Won't be going back here unless Keith moves to a sales manager spot which I believe he should be. read more

This place is cleeeaaan! That is beside the point, but it kind of matters, right? Anyway, Jason Jhee is the bomb! Best car buying/leasing experience I could have ever hoped for (and my first, too!). I never felt pressured, and he was SO patient with me and all of my back-and-forths and questions. So much so that I was there for like three (maybe four) hours, and I never felt rushed to make a decision (or get the f out :). Jason went above and beyond to make me feel comfortable, safe, and valued. I went in not trying to play any games and received no game playing in return, which is super important to me!! I'm not trying to haggle or be haggled. That shit is whack and is a major energetic turn-off. I would have been out of there if there was any of that going on. Luckily there was not! Jason was informative without being overwhelming, and helpful without being forceful. I appreciate that! The entire process, from the second I walked in to the second I drove off in my dope ass ride, was honest, efficient, professional, and friendly. I would seriously kick it there just because! Steve Chung was also very helpful and thorough when it came to the financial end of things. Overall, totally loved my experience here and would suggest/force anyone I know looking to buy/lease a car to see Jason and Steve at Keyes Hyundai. read more

I had the best experience with Jonathan Rodriguez!! He made the car buying so amazing! He listened to all my questions and concerns. He bent over backwards to make sure I got a good deal. He listened to me about my budget and my trade in. Very happy and grateful for his assistance. Thank you so much!! read more

It was the beat experience I have ever had buying a car!! My salesman Richard M was not pushy and made everything about the sale very clear and well explained With no complicated talk ! I traded my car in and got a good price for it and the price of the vehicle was very fair and reasonable For what I got! I texted him The next day with questions and he responded immediately! I highly recommend Keyes Hyundai in van nuys! read more

I always go to this location for my routine oil changes because it's very close to where I live. Everytime I go, it's pretty seamless and I'm in and out. read more

I made an appointment to come in to test drive a car 2 days prior. I confirmed it the next day, and while driving let them know that I was on the way. We waited an hour and 45 minutes to still not meet with the salesman that I spoke with, but asked another salesman to let me test drive the car! Outrageous! We then waited another 30 minutes for that. We were at the dealer for over 2 hours, and still the salesman that we had an appointment with had no time for us to discuss purchasing the car, or even reserving one. Outrageous! The General Manager was very nice, but we were still ignored, and apologized to by the other sales people. In addition, they openly add markups that seem to be the highest around. I called several dealers, and only one of 6 was higher: Keyes sites supply and demand as their reason. Tustin Hyundai doesn't add the additional 5k that Keyes does, and neither does Puente Hills Hyundai. Puente Hills treated me like I matter, they took time with me to explain things, and sold me a car this evening that appeared 11 days early. I think Keyes must feel like the cars are in such demand that they will be fine. They may be right, but I will not be part of their success at my expense financially and with appallingly bad treatment. I hate writing bad reviews, so to balance this one out, I wrote a rave review for Puente Hills Hyundai. I will not walk in the doors of anything Keyes again. The great part is that I got a beautiful new Ionic 5, at a fair price, with no wait! read more

These guys were great! The wait was pretty reasonable when I first brought my car with a system problem they and had my car fixed within a day. The only thing that could be better would be if they were more proactive in communicating with me. But overall, good service. read more

I had a very bad experience with Service Manager Len Ackers. He has terrible people skills. After my discussion with him, I thought " I never want to bring my car for service at Van Nuys Hyundai ever again." However other people at the dealership have been wonderful to me. His explanations to me to not make sense at all. read more

I will add more later, but in brief I was very impressed that Brian reached out to me through this review, responded to my email, and invited me to chat with him during my service appointment. I suspect there have been some personnel changes, especially in the service department, since the visit in 2017 that really turned me off about getting my car serviced here (when they bold-face lied to me about the thickness of my brakes. They told me 4mm at the time, a YEAR ago, yesterday they said my brakes were over 6mm). I liked what I heard from Brian and I had a great experience with everyone there on Tuesday. read more

I was contacted in late Feb about a recall for a part on my car. I made the appointment, the earliest available was 2 months later in mid May. I got to my appointment, and everything went fine. When I went to pick up my car, several hours later, I was informed that the part was not available and would need to make another appointment when it was and I would be contacted when it was. I waited a month and never received a call. I finally called in late June regarding the part and was told it was available and could make an appointment for getting it. It's insane to me that the dealership took no responsibility in a.) Making sure the part was available the first time around when they had contacted me about the recall and the appointment was 2 months later and b.) Never bothered to contact me again when the part was available. The recall was also for a pretty major issue, the car would accelerate when the brake was pressed so it was not a trivial matter. I was not impressed with how this was handled. read more