Came here because a friend recommended me. Brian the manager was working with me and tried to give me a ridiculous offer that only a person that can not calculate numbers could accept. When I talked to him politely he told me that I came to him not the other way around and he has no interests of trying to satisfy me. What an awesome way of gaining new clients. read more

Steve Chung, Internet and Fleet Manager at Keyes Hyundai of Van Nuys is awesome! We came for a car that we saw online and it was just as advertised. We test drove it, walked into the office, negotiated for about 15 minutes and the deal was done. No hassle, no pressure, no fuss. Best experience I've had buying a car in years!!!! read more

So much for knocking on wood. Only 3 weeks after buying the car, we were driving along on the I-5 when suddenly we heard loud scraping and smelled burning. Burning is bad. My husband immediately pulled over. I checked out the bottom of the car and a plastic part had somehow fallen off and had the heck scraped out of it by the freeway. So much for the supposed 150-point inspection. Long story short, we waited for a tow truck in the blazing sun on the side of the freeway, had the car towed back to the dealership and were told we'd have to wait 3 days for it to be fixed due to the long weekend. Lots of shadiness back and forth but after enough bitching to make my head hurt, Brian the assistant manager was cool enough to make things right and said that he didn't have a problem paying to fix the piece (since it wasn't covered under our $$$ warranty) and providing us with a loaner car until it was fixed. I picked up the car yesterday night and something has started rattling in the dash. It doesn't appear to affect the performance but I will be bringing the car to Jim Matson Automotive to get that checked out and to make sure nothing else will fall off or blow up as I am driving. At this point I have my fingers, toes and eyes crossed that nothing else will go wrong from now on. At this point I honestly don't trust anyone who works for Keyes Hyundai but if you turn up the heat and don't let them get away with their bullshit, they may right their wrongs. Go at your own risk. read more

This dealer has great client service. I have to write a review about my great experience. This is my second car lease here. Victoria is amazing, she's the best. She always take great care of me and they work with your need. Service is friendly quick and to the point. Which is rare in other dealership. They will also remind you of service appointments and they stay up to date with recalls. read more

Steve and his team transformed this young 30 something year old into a hybrid driving soccer mom. And you know what I couldn't be happier. I am a NYKR and I am beyond honest. Best customer services I have ever gotten. This place is the happiest place on earth. Disney better watch out. read more

Keyes Hyundai - #soccermom - Car Dealers Near Me - Van Nuys, California

A month ago I went in to buy my first EV, a 2022 Kona with whole family, including 2 small kids in tow. Faisal immediately helped us, gave us an amazing test drive, working with us on price. I cannot rave more about him or this place. They make it enjoyable buying a car. And the car is excellent. Thanks, Faisal and Keyes Hyundai! read more

I am the fiance of reviewer Brandon B. I have also come to give this place a crappy review, like they deserve! For more details on our experience, check out his review. We came in with my sister, her husband, and their newborn baby to look for a new Sonata for myself. Tom Eplin came up to help us- or more to tell us that HE has a new baby too. After hearing allllllllllll about his new baby, and even watching a video of her on his cell phone, he finally decided to talk cars with us. He said that he would have to drive us to another lot where they had all the Sonata's. Yeah, they didn't have a single Sonata on their main lot. We get to the other lot where they had 2 blue ones. I do not want a blue one! Anyways, I drove one of them back as he said he could get one in the color I wanted the following day. Once we got back to the dealership, we all sat down to talk numbers. My brother-in-law is like a master negotiator who always ends up getting the price he wants, or at least close to it. Before Tom would give us any numbers, he insisted we tell him what another dealership had offered us. We didn't remember it as we had been to many different dealerships the day before. He kept on asking and nagging us to tell him. WE DIDN'T REMEMBER! All i remembered was that it wasn't a good deal cause otherwise we would have bought the car. Tom absolutely refused to negotiate the price than what was advertised. He pretty much kicked us out and refused to talk any numbers. He said that we would not lease a car from him, which he was totally right about. Tom probably assumed we would not leave a bad review either. WRONG-O! The day after, my brother-in-law e-mailed two other Hyundai dealerships, one in Tustin and the other in Long Beach. Without even GOING to the dealership, they both offered a MUCH lower price than Tom at Keyes. See Tom, it is possible to negotiate a slightly lower price! I will be giving my business to one of those dealerships! read more

I never thought I'd say this about a car dealership, but if I could give more than five stars to this place, I would. In a word: fantastic. Like a dream. Not only were the salespeople more than helpful, they got us a car that would fit our budget, and was in excellent condition. They really looked out for us. I have never been so appreciative to such an incredible sales team. Ask for Brian or Arman. They were BEYOND amazing. I can't thank them enough. read more

If I could assign negative stars, I would. This place is by far the worst dealership I've ever been to. The douchebag salesman whose name I forget wouldn't answer my questions, wouldn't give me a price quote and acted like he was doing me a favor by sitting down with me. After asking him for a simple quote so I could see if the car fit within my budget he refused and accused that I would take the offer to another dealer and "use it against him". Paranoid, anyone? My wife and I finally figured out we weren't going to get any useful info and left. Funnily enough, he shouted after us declaring that the "sonata is the best car in America and that I'm the one who'd be losing out." Despite his jilted lovers mentality and complete lack of social skills I would have to agree. And if he had a half a brain I probably would have done a deal that very day. Oh well... Too bad a competent car maker like Hyundai can't find equally competent dealers to sell their cars. read more

One word... CREEPY. The salesman literally offered to follow me home when I said I had to talk it over with my elderly mother (who I was WINDOW SHOPPING cars for.) I hate dealerships that attempt to use scare tactics and force and pressure for you to buy a car. Like, what? Psychos. read more

I'm upset I had to go here once because my hood brackets were busted and my regular mechanic couldn't fix them. I came here because my mechanic recommended it when he thought my Mass Air Flow Sensor was busted but he couldn't be sure. Yes, the MAFS was going the way of the dinosaur, and Keyes would have had the job (even just to save me the trip to Van Nuys), until they quoted the price. $590! My mechanic was going to charge me $150. Guess where my business went? Also Keyes was finding "problems" in my car as well. All in all, they wanted to charge me almost $1200 in repairs, while my mechanic, whom I trust completely, said those other things were not an issue, and Keyes overstated. I'm done with Keyes, and I recommend everyone stay away from their repair shop, unless you have a grand that you don't feel like having anymore. read more

In short: THE BEST CAR BUYING EXPERIENCE EVERRRRRRR!!!! I had always planned on buying a car relatively soon (my financial comfort timeline ranged within a year or two) but when I got involved in a horrible accident my timeline had to be thrown out the window and paperwork, financing, loans, insurance were all knocking on the door demanding to be let in. The car I had and loved was a Hyundai so decided to stay within the Hyundai family. But after being pushed into buying a car sooner than I would have liked, I decided to be a bit more smart and froogle about it. My first stop was Keyes Hyundai on Van Nuys. Although it did take a while to be assisted(it was a really busy and crowded @ the moment) I was greeted as soon as I walked in. I perused the lot and structure of the cars and found numerous options, but I knew what I wanted. The AMAZING dealer the helped me was Oscar Q.--- Go to him. Trust him. BUY FROM HIM! Believe me, you will not regret it. He was kind, extremely helpful and knowledgeable, and OVERALL OUTSTANDINGLY AWESOME!!! On that first visit after the test drive, Oscar sat us down and ran some numbers with us. I wasn't completely sold and he respected that. He provided me the quotes and his card and welcomed me back if I had any questions or needed another test drive. But we were on our way. I went to other dealerships and immediately felt two things- ignored or slimy. I honestly wouldn't be walking in this valley heat if I wasn't serious about buying a car. Maybe it's because I look terribly young, but regardless don't ignore me. Also, don't try to tell me about this deal and that deal and try and talk me into a car I obviously don't want. Again, I wouldn't be here if I wasn't serious. KEYES HYUNDAI WAS THE ONLY PLACE I FELT VALUED & RESPECTED! I didn't end up buying a car that day. I didn't even buy the car the second day I was there. But after my second visit, I knew I was going to buy a Hyundai Elantra Limited, but the question remained was from who. When I got home I looked up TrueCar offers. It gave me unbelievable offers. But the downside= it FLOODED my phone, email and voicemail with pushy slimy and eager salespeople. After numerous phone calls telling them I would contact at a more reasonable time- they were relentless and I ended up telling two of them off! It was seriously 10 emails and 15 calls a day! A bit overboard, don't you think? After a horrible experience with other Hyundai dealers, I decided to give Oscar a call. He was surprised and welcomed me in. I described my problems with the other dealers and the TrueCar app and he gladly accepted the price of the best offer. Then I was expecting to have to be sitting at the dealer for hours, but that wasn't the case. I had my paperwork and payment done within the hour, with respects to the other families in the financing dept. prolonging my experience. Other great people at Keyes Hyundai were Brian (manager) and Jamie (finance) they work at the speed of lightening and were nothing but helpful within this long drawn out process. This was buy far the best car buying experience I have ever experienced. My words of advice for anyone who is interested in buying a Hyundai- BUY IT HERE! BUY IT FROM THIS AMAZING TEAM! You will not regret it! read more

An update for you folks: upon calling Hyundai directly, they called the dealership and straightened them out for me. I went in to have the car serviced (and irritatingly, got the exact same tech. I don't directly recall any of his gems this time, since they were much milder than 'lololol light people die from airbags.' He was a real pain to schedule with, though - they certainly weren't going out of their way to accommodate even five minutes, but I can't fault them for keeping their posted hours). They estimated three days, though the actual repair took precisely a week (Keyes insists Hyundai didn't have the part in stock. With the current lawsuit regarding this recall, I could see how). They were kind enough to put me up in the most inexpensive rental car they could for that week, however, so that's a plus. I can only assume they chose a smaller model than what I normally drove so that I would miss my vehicle. I'm not a fan of Keyes, but I do love my sonata. read more

I took my car here to get a 25000 mile check up and full detail car wash. When I picked up my car it was seriously damaged and all my stuff in the car was stolen. They did not do the detail job but they took my money and never told me the car was damaged. I saw the damages when I was inspecting the car. Yes they repaired the car but I never got my stuff back. read more

Keyes Hyundai - My car that was damaged when it was being repaired at Keyes Hyundai. - Car Dealers Near Me - Van Nuys, California

Just bought my Second Hyundai from Van Nuys!!! Thank You Gustavo Rico!!! You were a great help! It was a pleasure buying the car from you and your assistance was remarkable! Thank you Eddie and Darren for the great lease Option and pricing!! Can't wait to come back and send you the customers I promised!!! read more

After browsing around the Internet for a while, I decided to just walk in and take a look at a few different models. I usually avoid dealers at all cost because of pushy sales people and that terrible reputation they, right? Upon arrival a sales guy walked up to us and introduced himself...his name was Arman Cholakian. Arman asked is a few initial questions, since I already knew what I wanted exactly and the price I wanted it at, we did not waste any time. That's exactly what I liked about Arman, he got straight to the point, helped us get what we want and the way we wanted it. Most important part was the numbers we spoke about actually made sense and it didn't change at the end! Love my new Genesis! Thank you again Arman! P.S. Sent him a friend of mine that needed a smaller sedan about 2 days after I got my car and he was more than happy with the deal he got. read more

I would give ZERO stars if I could, Manny (internet sales manager) grossly mis-informed me. Here is the scoop... I did my research, found what car I wanted. Apparently Keyes is the only dealership that has the exact vehicle I want in all of Southern California. My nearby dealership tried to get them to trade the vehicle because I live far from Keyes- Keyes doesn't trade vehicles like everyone else. Very stingy. I received a True Car price regarding my vehicle from four dealerships. I verified the vehicles were in stock and did not have dealer add ons, problem was they had different colors. I also verified my out of the door cost. We decided we wanted a specific color that only Keyes has. I call them directly (since they won't play nice with other dealers) and Moe in the internet sales dept says he can't even come close to that price. He says it would be $4000 more than I have a quote for. WOW. I call back. Ask to speak to a manager. Manny picks up. He claims that EVERY dealer that does True Car baits you with a low price THEN adds on dealer add ons like wheel locks, tint, paint protection film totaling $2400. He said it. THEY ALL DO THIS TO THE AMOUNT OF $2400. (So if other dealers add on $2400 worth of junk why does Keyes quote me $4000 more? See above comment about my interaction with Moe?) I disagreed. I stated I had found it for cheaper and the other dealers were not adding stuff on. He said no. He then texts me back and says the price that I could get the vehicle for. It was OUTRAGEOUS. I confirmed with another dealer that he was full of S. Its not mandatory for them to add a total of $2400 on each car in add ons. Too many discrepancies. I could hear his voice shake. Several other dealers say that Keyes is snobby. They don't play nice, don't trade and don't lower their price. WELL. Maybe thats why this very, very popular car has been on their lot for over a month? The funniest part is that when you Google them the ad states "We will beat any other Hyundai dealerships advertised price." Im sure they could argue that this was a True Car price, but still, what a joke. I did a True car value on their dealership, it was still lower than they quoted me over the phone. Liars!!! Keyes, I hope you are listening. I review often on Yelp, this review will NOT get filtered. You nearly steered me away from purchasing a Hyundai all together. What a MESS. **UPDATE The dealer has commented below. Here is what transpired.... FIRST, I stated that I spoke to Manny the internet sales manager and Caitlin messages me after my initial post that there is "no Manny at the dealer" and now she states in her comment that she spoke to Manny? I am confused. Is there a Manny or not? Do you not know your employees? Second, I checked and my email didn't go through (tried to send without service and it sat in my outbox without me knowing), but just as well because she is correct, their prices are higher. I purchased from another dealer and the car came with less than $200 in add-ons. THEREFORE, I purchased the car without the "MANDATORY $2400" fee that this dealer claims happens everywhere. What a load. Keyes True Car price was the same as my OUT THE DOOR PRICE AT THE OTHER DEALER (including tax/title/license). What a joke. They cannot BS me. I will NOT be emaiing you Keyes, there is no way you can correct this situation. I have proven that your employees lied. read more

Gary and Taimur were super helpful and accommodating when we bought from them recently. Buying cars and working with dealerships can be super stressful, it goes without saying, and they were very hospitable and we can recommend them. read more

Love my Nexo. Love that the dealership always accommodates me with updates and is flexible in scheduling services

Keyes Hyundai was my very first stop on my search for a new car. This review is for my test drive experience only, but I promise to write an update if I go back to make a purchase. Ok, so I knew I had to check out Hyundai for one reason- the Veloster!!!!!!!! In case you're not familiar with it, it's a three door hatchback that's sporty-styled & gets 40 mpg while looking like a predatory animal. Essentially, it's something that has my inner seven year old bouncing and doing cartwheels. "veloster ? Is it the result of an unholy union between a velociraptor and a speedster????" shouts my inner seven year old. "no!" replies the part of my that pays taxes and worries about the state of the world. "it gets good crash test results, has a ten year warranty, gets good gas mileage and doesnt require a $250 cord to be friends with our iPhone." "IT IS FRIENDS WITH OUR IPHONE????!!!!!?????!!!!!" Basically, my internal monologue was pretty stoked to check out a Veloster. I was even more stoked when my sales guy, Scott, was really friendly & patient with me and my completely ridiculous observations. He showed me the basic features of the car, and we took one out for a spin. Make no mistake, it's a sport-styled car, not a fast car, which is ultimately a good thing for me for (yaaawwwn) practical reasons. The one thing I didn't love about it was the poor visibility in the rear BUT there's a package upgrade that has a back up camera!! "Yay!! The days of using the Braille method to park may soon be behind us!!" That same upgrade offers a remote start from my iPhone as well. The car also has an amazing panoramic power moonroof, and, well, it's cozy in that little car. I left the dealership letting Scott know I had a few more cars to check out and promising to stay in touch. He did such a great job of showing me around that car, I know if I end up buying a Veloster ("get the red one!!" bounce bounce bounce) it'll be from him. read more

This is the easiest 5-star review I could write! We've all had questionable experiences with car dealerships and the stereotypical dealer. This time was totally the opposite. My lease on a 2013 Elantra was up and I had plenty of options to choose from. I met with Richard at Keyes Hyundai and he showed me around the lot. Richard was patient, informative and most importantly, a genuinely great guy! It made the shopping experience that much more productive and enjoyable. I could not be happier with my new 2016 Hyundai Sonata Plug-in Hybrid! It's a beast of a car and the savings on gas are astronomical. By the way, the car I was returning had some pretty visible body damage from driving through the LA jungle for 3 years. They took the car back and didn't charge me a cent for any damage! The bottom line is this: the people at Keyes Hyundai are professional, courteous and helpful. Richard will do anything it takes to get you a deal of a lifetime on a fantastic car while completely changing your opinion on car shopping. This was a positive and enjoyable experience, start to finish. I salute you for being an example of how car shopping should be! Thank you Richard the Keyes Hyundai team. Happy to remain a customer for at least the next 3 years. read more

Im kind of surprised this place is still in business. You can go here if you want to see how unwashed hyundai cars look. Meanwhile, nobody will want to help you buy a car. Maybe, I looked like I cant afford a POS Hyundai? I was just wandering around trying to keep myself busy. Well, there can be terrible salesman.. I understand that, but the Keyes system is the most mind boggling. They pre installed useless items onto every car in the lot. ..its some kind of useless Keyes security system and protective paint. So pretty much you have to pay a Keyes tax to buy a car at this dealership, which amounts to about $1400. A salesman came out and told me that there isnt a Sonata SE that has a rear camera. I told him theres a package with rear camera that costs around $1000. I actually went up to the car and showed him lol He told me the sticker price is wrong and would cost me $4000 more than shown on the sticker. Seriously. Wtf. Im gonna call headquarters and make sure this place gets shut down or at least has a full change in management. read more

I purchased a certified pre-owned 2011 Santa Fe 2 weeks ago and i got a call from my wife the other night who said the battery had died and she was stranded in downtown LA with my 2 year old and 13 yr old daughter (luckily the free hyundai roadside assistance was fairly prompt) but thats not my gripe. My gripe is how can you sell a "Certified pre-owned" car knowing the battery was on it's last legs, just shady business, a $100 replacement would have saved my relationship with this dealer. The next morning i called the service dept to make sure the battery was covered under my warranty (I purchased the extended warranty, after my salesman assured my the car came with the original 10 yr 100K warranty) They service dept lady could not give me a definitive answer if the battery was covered, she kept skating around giving me a solid answer and told me to bring the car in so they could check it out... Why would a car that i just bought 2 weeks ago need to be checks out, after it had already gone through the "rigorous" checks a car should go through before it is sold... especially at a dealer. She said she had to have the vehicle there for service to check the original purchase date to make sure it was in the 3 year window, i found that ludicrous since they have all the info they need on the vehicle and could look it up, without making me drive 30 miles in LA traffic. I emailed the sales guy who sold me the car letting him know my issue and he told me that i should get triple A, apparently not even knowing that Hyundai offers free roadside assistance, he is also the same person who told me the car was under the original 10 yr 100K warranty and there was free xm radio, so obviously the sales staff there isn't educated correctly. I asked to speak to the manger about this issues but i was given the incorrect email. i know buying a used car comes with it's own set of hazards along the way but a battery dying 2 weeks after a purchase and not being assured the battery would be replaced immediately is unacceptable. So I went to autozone spent the $100 and had them install it for free. And i will be going elsewhere for any maintenance i need on this car. read more

Russ is definitely a go to person! Before I was fooled by other service worker there but Russ definitely came to the rescue. He was quick, professional, and fast. No stupid questions..he said he was gonna get it done and kept his words. My friends and I will be and ONLY be asking for Russ from now on. read more

I am rating based on my experience purchasing a 2021 Hyundai Kona. I went to Keyes Hyundai Van Nuys on Thanksgiving weekend to test drive the 2021 Hyundai Kona (I did a lot of research on different vehicles before selecting the Kona). Carlo immediately greeted me, determined what I was looking for, reviewed different styles with me, and brought a Kona out for me to test drive (additional safety precautions were taken due to COVID). After test driving, I was even more sure the Kona was the right choice for me. I wasn't necessarily looking to purchase that day, but Carlo sat with me to get an idea of what my financial expectations were and quickly provided an unofficial quote. I knew what out-the-door price I was willing to pay, had a down payment, and knew I would qualify to finance the remaining balance. I've bought many cars in the past and hate haggling with dealers, but am very good at if need be (many salesman underestimate me because I'm a woman, but I work with numbers and data for a living, in addition to making sure I research any vehicle extensively before purchasing). In this case, I did not need to be. Although it did take some negotiation with the Sales Manager, he and Carlo were never aggressive and we ultimately settled on an amount and completed the necessary paperwork. The Finance Manager was also very pleasant (apologies I forgot her name). It did take longer than usual because they had just updated their systems due to COVID, but that was understandable and didn't impact my satisfaction at all. By that afternoon, I drove off in my new Kona and am very happy with it. Carlo even called me the day after purchase to see how I liked my new car. read more

My previous review was limited to the service department but SALES is no better. RONNIE, OSCAR and their manager (either Brian or Darin) are BAIT AND SWITCH FRAUDS. I asked if they would agree to forgive my return expenses (dings and mileage) as incentive to lease with them again, Ronnie told me that I needed to bring my car in to be inspected for them to say that. So he scheduled an inspection with Oscar. Well, when I got there this morning (3/8) Oscar did a cursory inspection and then asked me what I was interested in. I responded that I was interested in getting a commitment from Keyes that they would forgive my return expenses (dings and mileage) as incentive to lease with them again when my lease was over at the end of the month. Oscar said he couldn't make that commitment until he knew what I wanted to buy. So no commitment if I wasn't going to get into a new lease that day -- that contradicts what Ronnie said to get me on site.. BAIT & SWITCH #1 So I sit with Oscar and explain I want the March Azera special that they've advertised and he says it only applies if I qualify for multiple discounts (good driver, customer loyalty, military and college grad), I show him the offer on my smart phone to show him he's full of it and he says the manager must have changed the offer (it's been the same offer for months). Oscar leaves me to go work out the numbers on the Azera special and after 20-30 minutes comes back and says that his manager just informed him that they sold the last of the 2 Azeras already -- if he didn't know the models set aside for the special were sold already, he could have found that out in under a minute but noooooo they were running the numbers and saw they weren't going to make a profit so surprise! they were already sold. BAIT & SWITCH #2 As I was walking off the lot Oscar was trying to say it wasn't a bait and switch, that I had just waited too long (I've been talking to them for months and they told me I was researching too early and they couldn't tell me what the specials were until they were posted, etc.) so I said he should call me April 1st to get me into whatever special they will be offering that month. That shut him up. Did he say he'd call me? Nope -- which proves it was a bait and switch. Save your time, I just wasted over an hour of my Saturday. read more

The reviews about bait and switch and dishonest dealings are real. These guys are pure scum, I don't think I have ever done business with a worse company before. Be sure you do your homework before coming in, what the retail price should be, what was the internet advertised price, what other dealers are offering, what Hyundai's CPO program is. They will take every effort to scam you. We went in because of an advertised $12.2K price for a Certified Pre-Owned car. It was a very good deal as advertised, more than a thousand cheaper than any other listing. In the online listing there is even a picture of the window sticker with the price. Once we go in, the price on the window sticker is actually $20K, and the "final price" is even more because of supposed "add-ons" (theft protection, etc.) that supposedly the dealer adds on to all their cars and can't take off. We show them the online ad, and they act like they could not believe the online price was real. Verbal exchanges over the next few minutes include "that's not the car" "yes, it is, it is the exact VIN number" "we can't take the add-ons off, you have to pay for them" "the ad says final price, it's deceptive advertising" "final price is just our cost" "do Hyundai CPO cars include the 10year/100K warranty?" "no, you have to pay extra for that".... After many minutes of back and forth, the two sales people working with us literally get up from the desk and leave. Not a word about why, are they coming back or not, they just get up and leave. My wife and I sat there for a couple minutes, confused, then angry, and then decide to leave. As we are walking out, someone else sees how upset we are, and tries to fix the situation by getting some sort of manager. He starts working with us, and the original salesman comes back and says he got the manager for us "because he likes us" *eyeroll*. The manager says he can give us the internet price, but we have to pay for the roughly $2K in add-ons (which are completely useless) and another $1600 for the certification of the pre-owned vehicle. I have purchased CPO cars before and have never heard the CPO not included in the price. I quickly google and it looks like some Hyundai dealers try to pull this scam to add on extra money. I reply that either we get the internet price or we walk. The manager goes back to his office and after half an hour comes back to say they will sell us the car for $13.4K, $1.2K more than advertised. That price is actually a fair price for the car, and matches the lowest listing we could find online (but no longer a deal), and we decide to take it. At this point, one would hope the scamming would stop. I wanted to see the financing rates. I knew Hyundai was advertising 1.9% interest on CPO cars and wanted to see what their rate was. We make good money, my wife is a physician, our credit scores are all 750+, but they come back with 3.19%. Not only that, but the monthly price is $8 per month higher than if you took the purchase price and plug it into google's car loan calculator. $8 a month of hidden fees added in on top of the interest. I pull up 1.9% advertised rate and they go back into a room. Half an hour later, they decide that we do qualify for 1.9%, and the extra $8 per month in fees is no longer there. It took another two hours to proceed to actually signing paperwork. The person you sign with, Mr. Chung, is actually competent and polite. When we go over the Certified Pre-Owned program details, and guess what, we do in fact get the 10yr/100K warranty, there is no extra cost. I guess all the lying was just "negotiation". Even though they had swiped our credit card for $5K as a downpayment, they tried to finance us the FULL PRICE OF THE CAR, conveniently "forgetting" we had already paid $5K down. There was one final scam during paperwork signing. All the "add-ons" that they wanted to charge $2K for and we ended up negotiating down to $1.2K, they aren't actually included because "we didn't want to buy them". During negotiation, they supposedly had to be included in the price because once installed Keyes can't take them out. Except when you finally buy the car and pay for them.... they take them out. At this point it was 7PM, my 2 year old hadn't had dinner yet, these were add-ons I suspected all along was a scam and we were never going to use, so we just quickly signed and left. I'm a fairly easy going person, I don't think I've ever been compelled to post a negative review about anything before, but this whole process was so revolting that I just had to post this, and will be posting this everywhere and filing complaints with BBB, Hyundai corporate and the state attorney. We came prepared, well researched, checked their numbers at every point, and were still scammed. BUYER BEWARE. read more

Chris Cosby was fantastic. Knows his stuff. Very clear communicator and patient. Enjoyed the process due to his ability and knowledge.

This review is for the Sale department, Internet Sales Consultant Manny Wong. Maybe it was good timing but Manny responded to my inquiry 10 seconds after I clicked ENTER on my laptop. Called me and worked out a deal I could not refuse and told me he will look into doing better when I get there and put everything together. What happened? He did better! Was it worth it? What do you think? Staff there was courteous and all said Hi and opened the door for me. I felt special. Manny was patient and made sure I chose the right color that suited my taste and personality not to mention if it looked good with me in it. Very upfront and transparent. Delivered and provided me the keys as if it was an Audi. No offense to Hyundai or Audi but Hyundai has come long away and for it's price point and yes I still love my A7. Manny even made sure I understood all the features, more like demanded me to learn it with him so I can enjoy all it offers. He even hand picked residue lint off the interior from detail department and dried off some wet spots. I told him it's ok it's just a Hyundai but comes at me with, but 'It's your Hyundai" and continued picking lint. Dude, that's Service! Finance department was great too! Everyone cared and not fake. Some other dealers feel all to Hollywood. Hit up Manny Wong for a seamless purchase and be out of there in 2.5 hours top unless your slow then take all the time you want. read more

SERVICE ONLY dropped 3 month-old sonata cause it was creaking all day on right side. After taking it to glendale hyundai week b4 (read my review) and they sucked ass in determining cause, tried this location. Both locations quite a drive from porter ranch, this one a bit closer and much more efficient. Anthony Marshall helped me he was to the point, gave me continuous updates via email and phone, and my car was done in less than 48 hrs. He had a detailed report before, during, and after the fixing. (What caused it, how it was repaired, who shot JFK, etc.) They have a waiting room with free newspaper, donuts and coffee too. Glendale hyundai has...a tree across the road were you can have a picnic under. In all a very professional, fast, efficient, couteous experience, a rarity in anything 2 do with cars. P.s. cheesed a free car wash too read more

Had a bad experience with the kia dealer across the street, bad service, not the car we were seeking in stock and girl had food in her teeth.. Once disappointed, we decided to cross the steet and it was the greatest first time car buy... Gor Gevodzhanyan, greeted us, asked the right questions without pushing us or pressuring us to buy. We were able to test drive a hyundai elantra and all of his service overall was professional and over the top. After getting all the best financing options pushed through we were approved with a great deal and when stepping out we were explained every detail and features in the car and drove away with the best satisfaction on customer service and over all treatment.. So happy with our new hyundai elantra 2016!!! Thumbs up to Gor!!! Ps. Free cookies, apples, bottled water and your choice of coffee... A win win... read more

I'm a college student who had got rear ended by someone who ended up not having insurance :( The damage was pretty bad and left my car totaled. For 2 weeks straight I had been renting cars and burning through hundreds of dollars. When my mom was finally able to come down and visit me, we took a leap and visited this Hyundai dealership, just because it was the closest to my apartment. I had stopped by before she arrived and took a quick look at some cars and was introduced to Ivanna, who introduced me to John. I gave him my info and he followed up with me until my mom came in to town so we could move further, being that my mom already had a Hyundai herself and my younger sister had gone under her to get one as well. It was as if my mom and John were a match in car sale Heaven! Lol he had a great personality and worked with us and pushed to his greatest ability to get me in the car with a decent car note and in and out of the finance department fast. Within about an hour and a half, tops, I was in my brand new silver 2014 Hyundai Elantra and I couldn't be more happier. I will definitely refer anyone in the position looking for a car to this dealership and into John's hands. Thanks again John! You left me and my mom with nothing but positive energy and smiles on our faces :) read more

About two years ago I went car shopping with my girlfriend. I suggested she look at the Hyundai Sonata. We went to Keyes Hyundai in Van Nuys and test drove the Sonata. Our salesman Oscar Quinonez was so thorough explaining the features, safety and performance that I was sold on the car. I wasn't ready at that time to switch cars, but two years later December 1st I purchased my Sonata Hybrid from Oscar Quinonez. My car buying experience was hassle free - he got me a great deal - the color and features I wanted. And I left the dealership with a full tank of gas. Thx Oscar If you are in the market for a great automobile check out the Sonata and if you want a great salesman to take care of you, please see Oscar. FYI - Goodbye BMW hello Sonata Hybrid - I love my new car. read more

They were the only dealership who had the car I wanted in stock. I kept waiting for over a month for any other dealership to get it, and finally drove the hour twenty minutes to Keyes. Most of the heavy lifting had been done over the phone, and the appointment was made in advance; however, the sales person continuously complained about wanting to go home. He made it clear that he didn't care if I bought the car or not (plenty of other customers wanted it) and frequently wondered off to talk with other people. My sales person has, on more then one occasion, called me to ask if I have filled out their survey, and to make sure I "give him all 10s", when I say that I have questions about the car, or that I haven't received the survey in the mail he hangs up. I've visited the dealer for a service check, one of the sales persons asked me to go someplace else when I asked where the service bay was. I've called the dealership to find out information about my loan, account number, etc, and have constantly been told that they were too busy, and no one could help me. I had to pull my loan contact information from my credit report. I was told that I would have to pick up my license plates there and that they would not be able to mail them to me as they originally had told me. I love my Hyundai -- Keyes made getting it the worst car shopping experience I have ever had. I would never buy a car from them again. read more

Just walked in and walked the lot looking for some help. Two sales people more interested in chatting each other up than making a sale. These guys couldn't spot a purchase p if they held a bag of cash with dollar signs on it. Update - 1/20/2019 Went back with my wife and was met by Christian Claudio who was very helpful. It wasn't busy (same as my last visit) and he came out and was extremely knowledgeable about his products (Kona and Tucson) and did the work to show us the trim we wanted to see. Not every interaction is a sale and he didn't treat us like that ... i would buy a car from him. read more

This would have originally been a much higher rating as I love my car and Keyes has taken good care of it on the maintenance and selling side of it. However, the finance department has been quite difficult to get a hold of. I have left numerous messages in order to cancel my GAP plan, which they say is just as easy as giving them a call. I would give them lower than a one star if even possible. I have left, to this day, a total of about 14 messages on Jaime's (supposedly the head of the finance department) and other finance associates. TO THIS DAY, I have not received one phone call back about anything regarding this even when assured I would be getting one. IN fact, I have been hung up more attempting to get a hold of them (7X at this point) than they have taken a call or called me back. Terrible service on that part and shame on them for attempting to sell something they have no interest in cancelling when it is not worth having any longer. I would not buy from them again at this point. Here is hoping they decide to actually give me a call back... read more

I just had my first service taken care of by Keyes Hyundai and it was a pleasant and painless experience. Professional service and on time!

Last week I got in a car accident and my car was totaled. Loved her but I was tired of making the payments, plus insurance and talk about a gas guzzler. (I guess it was kind of a blessing not to mention, I came out of it without a scratch.) I can't go without a care and having a daily commute of 30+ miles daily, I needed a reliable car that wasn't going to break the bank. Several friends had recently leased Hyundai's and were happy. I know I loved their cars. They suggested I contact Arman Cholakian. I called him, made an appointment (anyone who knows me, knows I don't do lines or waits). I hate dealers and sales staff who come off pushy for their pay, I was hoping Arman wasn't the type. Showed up and was greeted by Arman who explained everything about the model I was interested in, also suggested another model that was cheaper but he thought I would like, sure enough, I was sold. About 2 hours later, I was out of there with my new baby. He was extremely informative, made the entire process simple (refreshing for a change) and was even polite enough to drive me to return my rental until my car was ready. I will definitely be a returning client. Thanks again Arman, you're awesome!! read more

I purchase my cars from this location because of the following reasons: 1. Sales people are solid, good folks who care about their customers and neighbors. 2. Service dept. is fantastic. They go above and beyond to satisfy the needs of their customers. 3. They have a great showroom and waiting area with loads of goodies. 4. Hyundai's are very reasonably priced and very reliable. read more

I recently bought a Hyundai out of state while on vacation, because my car died. I've made a promise to keep this one taken care of. I brought my car in to Keyes for an oil change and told them to make sure everything was good because the car is on super warranty. I made an appointment prior to showing up, but still waited about 15 minutes before being greeted by a service rep. The only items the dealership brought up for repair were maintenance items that might need to be done. He also lectured me about a few items on the car even though I repeatedly told him I had owned it for a week. I believe his name was Alex and I left very unsatisfied and determined to drive an extra 10 miles to another Hyundai dealer for any future work. Flash forward two months and I get a flat tire, since we put a donut on the car we decided Keyes was the best place to go. My husband went with me this time. We still waited a good 10 minutes for someone to talk to us, but the service was definitely better. We had to wait a couple days for the tire to come in, but in that time Ali also discovered some recalls. The repairs took a little longer than expected, but they washed my car at the end and the recall fixed my gas tank door. I couldn't be happier. My two visits showed me that it is worth it to give a business a second chance. Not everyone who works for them will be the same. I am still not sold on Keyes Hyundai, but I will keep going and hopefully their rating will keep rising. read more