Had a great experience here and they were very prompt and helpful. The waiting area was also very comfortable. The prices were reasonable and I was able to use a coupon from their website. read more

It was mine and my husband's first time purchasing a car here in LA and we had Jose Bran who took care of our needs, hands down to him for being so helpful and trying to find other options for us to check out. We purchased from Toyota and from Jose the 2020 Toyota Camry LE, all thanks for the help, from the test drive, to the process and to finalizing everything with Ali (finance manager). Both of them took their time to make everything, every process smooth. We looked at the car 2/13 processed, and was able to get the car 2/15. Made our experience chill, no worries! THANK YOU!!! Definitely will be back here for future purchases!! read more

Keyes Toyota - Car Dealers Near Me - Van Nuys, California

These 5 stars are for YESAYI, service consultant specifically. The Service team made a mistake and returned my car with the original issue. I understand we are human and mistakes happen, but It was disappointing to pick up my car hours later just to notice no work had actually been done. Yesayi was so quick to get everything resolved for me immediately. I really felt taken care of by him. I'm glad Keyes Toyota has someone like him working there. read more

came to service my car, got run around. one genius service rep told me 4-5 hours, 2nd one told me end of the day. keep in mind i was here at 6:30am, only 6 cars ahead of me. geniuses claim they have 200 appointments today. as it's dealership services is overpriced scam, because this run around I would never buy car from KEYS, plus I am Toyota stock owner, will take my complaint toToyota company straight. let them look at you 200 appointments and 5000 mile all day service schedule. read more

Keyes Toyota - Car Dealers Near Me - Van Nuys, California

Whether you end up getting a new car or not is entirely up to you, but everyone knows that getting a new car is a lengthy and frustrating process that can easily take half a day. You may come in at 9am "just to look" and still be sitting at the dealership well past lunch time. Well, this dealership not only has a very generous offering of snacks and drinks from their vending machines, but they also have a complimentary (yes, free!) burger and hot dog stand, with food made to order. You'll feel satiated, not hangry, when negotiating and making your deal. On another note, I had a great experience with Mike B. He was very attentive and explained my leasing options well. I'm happy to drive off with my new Toyota after leaving the brand for a few years! read more

Keyes Toyota - Generous salty and sweet offerings - Car Dealers Near Me - Van Nuys, California

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The service mangers and directors are very unhelpful will not hear me out about what happen and says it my fault

I called Keyes Toyota service department asking for a service price quote for a starter fix, The service advisor name Giovani called me back and check for a price for my car starter fix. He told me the price and I was shock, it double the price compare to other dealership. I was going to ask Giovani if they could match the price in other dealership. I didn't even get a chance to say to Giovani if they can price match. He Just hang me up. This is worst customer service. Rude worker name Giovani to bad this person affects the company. read more

I am absolutely LIVID. Before I begin: when you buy a car, what is the acceptable amount of time you would imagine would have to pass before you make any repairs on the vehicle? Six months? A year? I bought a used 2014 Toyota Prius hybrid from Keyes Toyota in February. Today I get in my car and it won't start. No electricity. No caution lights. No beeps. Nothing just dead. I get out and look up solutions for what it could be. I get back in my car and she magically starts after stalling a few more minutes. Super weird. But she gets going and I drive straight to the dealership to ask what the heck is going on, ya know, since I basically just bought the thing. A kind technician looks at my 12V auxiliary battery and says "oh well that's the original battery that comes with the car so you'll probably have to replace that". The replacement of a hybrid vehicle 12v battery is 270$ for the battery and then labor - over 450$ total today. I JUST BOUGHT THE CAR 3 months ago. Why am I paying to replace the ORIGINAL BATTERY when the car was just sold to me?! The cost was more than my monthly payment on the car. This is completely unacceptable. Who would sell a car with an 8 year old battery? Please explain to me in what universe any mechanic or car enthusiast would agree that it's okay to drive with an 8 year old battery. Either A) the Toyota mechanic who inspected the vehicle and certified it for sale did not know what they were doing OR B) these shady car salespeople wanted to save money on the battery replacement and knowingly sold me a car that they knew would soon fall into disrepair. Neither scenario is okay. I am a human being who paid almost 40% over pre-COVID prices on a used vehicle after my original car caught fire and exploded. I am paying well over 20 grand for this vehicle. Now I haven't even had it six months and I've had to replace the battery. This is just sad, crooked, and completely demoralizing. If you want to buy a Toyota, they are amazing cars: but go somewhere else. Literally go buy a car anywhere else because Keyes Toyota in the valley really screwed me today. They may have screwed me to save a couple hundred bucks. But I hope this review loses them thousands of dollars in potential business because I am legitimately hurt and angry that I had to pay this much money to replace the battery on the used car I just bought. If Keyes Toyota was smart they would reach out to me to make this right. They will be hearing from the Toyota corporate office about this. I guarantee it. In the meanwhile, please go shop for your new Toyota at literally any other competitor because you can not trust Keyes Toyota. read more

Came looking for a car with my dad he actually came two years ago here and purchased a car with Ali so he recommended we go with him once again time and time again Ali Akhavan has helped my family purchase cars including me finally great service from Keyes Toyota recommend coming to visit with Ali if anyone is interested in purchasing any car!! Thanks read more

Keyes Toyota - Purchased new car Thanks Ali Akhavan - Car Dealers Near Me - Van Nuys, California

5 hours for an oil change that never got done. Check your oil once you receive your car. It's a scam! They will tell you it's every 10k miles even if your oil looks darker then black. read more

Last year I wanted a Prius. I knew I needed a Car that can get me my miles on the gallon. My credit score was not the best. I also will not deal with anyone who's not down to meet me half way or do the good old fashioned traditional Bargaining. We got to a middle ground. Long story short, they greeted me with hospitality Hot Chocolate and delicious muffin. Ali Akhavan gave me a deal. And he went beyond just being a salesman. Its been a year now and he still hits me up with a positive seasons and birthday greeting. I feel like family and had an awesome experience!:) Thanks Ali. Sincerly: Hung Van Lam aka "hELLA HUNG" on YouTube read more

Just bought my 2022 4Runner from Jose at the Van Nuys Toyota and I couldn't be more excited and thankful. I truly have never had such a great experience while purchasing a car. Highly recommend this Toyota, if you need a new car go see Jose! read more

I guess the Service department just won't call you back to let you know your car is ready. Got told the service would take an hour and was just ghosted entirely and had to pick up my car the next day. I didn't know it took 8+ hours for a standard inspection? This is the second time now where I have to guess as to when my car is ready and call them. Go somewhere else to get your car serviced. read more

Maintenance Advisor Devon Milan was fantastic! He did a great job giving our RAV 4 its annual checkup. Everything turned out great!

I went in yesterday to see a 2019 Toyota Tacoma on Autotrader, I was looking to trade in my Honda Fit but I definitely hadn't planned on doing it that day. Well, 6 hours later I was leaving with that truck! The associate helping me was Ali Akhavan who was an informative and helpful person. I was disappointed that I only got 9,000 for my 2017 Honda Fit with 42,000 miles on it. Ali tried to even get me 9,200 but that trade in office seemed very against it. We also had to work to get the vehicle at the price listed on Autotrader and not around 500 more that was being offered on their site. Overall Ali was a kind man who worked hard to try getting me what I was looking for! He went above and beyond especially when it came to finalizing everything and I feel confident that if I need anything he's the guy I'm looking for. Lastly, before I left he helped me transfer my things to my new car and even helped me try to get my precious traveling stickers from my bumper to save them. He showed me what all the buttons in my truck did and set up my phone, thanks Ali! read more

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You guys should STOP advertising FREE CAR WASH with any service. You guys haven't offered a car wash in over 2 years but keep advertising it with the purchase of a vehicle. I have at least taken my vehicle in 4 times in the past two years. PONY UP $$$ read more

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We made an appointment last December for a 2021 Rav4 PlugIn, after test driving one at an LA Auto show. We were supposed to meet with Nima, but he was busy with another client, and his assistant came and entertaimed us. Now my husband has contacted a lot of Toyota dealerships and they were one of the first ones to respond so we went there looking to buy. The assistant was honest, told us they didn't have an actual Rav 4Plug in in the lot, that it was stuck in the port of LA, no ETA for delivery. Gave the price, told my husband that he was pretty well-researched. Anyways, my husband told him that he just received an offer from a different dealer with only a $3000 markup compared to their $7-10,000. He came back with his manager, we were told that the offer we received was jsut for a hybrid not a plug in. We showed them the actual email offer, it was for the same model with vin number and was told that that the other dealer was probably lying. That it was not possible, especially since Rav4 plugins are now selling with a $10‐15,000 markup. We also asked in regards with the state and federal tax incentives, and with the price being offered, we are not saving anything. They asked us why we did not go with the other dealer, and we told them we wanted to honor our appointment as they were the first ones to respond to us. So in a nutshell, we came home emptyhanded, dejected as we felt as if we were being pressured to purchase at their price. Anyways, we got home, my husband called Toyota Lancaster, made an appointment for the next day. The first thing the agent asked my husband was if he wanted to test drive the car. He didn't ask if my husband was ready to buy, didn't even discuss pricing, just told him to look around. That afternoon, my husband came back to pick me up from work so we can sign the papers over, and that night came home with our brand new 2021 Rav4 Plug In. So thank you Toyota Keyes for pushing us to another Toyota dealership wherein we had a better experience. read more

Keyes Toyota - Toyota Rav4 PlugIn - Car Dealers Near Me - Van Nuys, California

Service department CANNOT BE TRUSTED!!! Take your car to the Frontier Toyota dealership in Valencia, CA. Keyes Toyota's service department let my car drive 10 thousand miles over a major service need because they are too LAZY to do their job. They didn't even tell me the service was due. Thank goodness I just happened to need service and took it to Frontier Toyota, or my cars engine may've been ruined!! I repeat DO NOT TRUST THIS TOYOTA DEALERSHIPS SERVICE DEPARTMENT!! I will never go back again!!! Ugh!!! read more

Honestly, I had no desire of purchasing a car whatsoever. The idea came to me after realizing how small and technically outdated my Civic was. This inspired me to visit Keyes Toyota, where I met with Oscar Rodriguez who was professional, patient and knowledgeable. Because I only came to browse, we walked around their lot for a good while before he convinced me to test drive a few cars. Poor Oscar was so patient and answered all 50 of my questions about the car, interest, payments, etc. I'm quite the picky buyer because of the horrible experience buying my Honda at a different dealership in 2015. I absolutely fell in love with a 2019 Rav4 because of all the bells and whistles, and various safety features. I left to think it over and arrived later that night with my partner who wanted to have a say in my car browsing. Thankfully, my 50+ questions didn't scare Oscar away, and was more than helpful the 2nd time I arrived with my partner. Finally, Oscar worked out a great deal and I couldn't say no. I traded in my Honda and walked away a new man. I'm absolutely in love with my 2019 Rav4 and am thankful to all the helpful people at Keyes Toyota. Ask for Oscar Rodriguez. He's the man that will get you what you need. Trust me. read more

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I just bought my new Toyota Rav4 with Ali and all I can say is that he is the man to go to. My dad and I have been coming to this dealership for some time now and every time we leave 100% satisfied. I would most definitely recommend Ali Akhavan to all my friends, my family, and any stranger on Yelp. Thank you so much, Ali. Stay blessed my friend read more

I had the most amazing buying experience at Keyes Toyota! I would recommend anyone looking for a new Toyota to buy from Keyes Toyota, specifically from Moe Hurani and Jesus Herrera. When I walked in Moe, the sales manager, helped me out and introduced me to his sales associate Jesus. Jesus was by far the most knowledgeable Toyota salesman I've meet to date. Two amazing and honest guys who know their Toyota's very well! Before I finally decided to go to Keyes Toyota I had visited 3 other Toyota dealerships but I was let down by uninformed sales associates and lack of inventory. When I arrived at Keyes Toyota I could tell right away that Moe and Jesus knew what they were doing. Jesus was able to answer all of my questions about my now new 2021 Toyota Tacoma. They got me into the car I wanted for the price I wanted. Best buying experience, I would recommend it anyone! read more

Keyes Toyota - Me and my new 2021 Tacoma Trd Off-Road! - Car Dealers Near Me - Van Nuys, California

Service department is ass. Took a car in the morning was GUARANTEED IT WILL BE DONE and be able to take home same day and now I'll of a sudden I was told my car wasn't even worked on all day!? So now I have to wait especially since it is a recall. And on top of that NO COMMUNICATION. Was at the dealer ship all day and I had to pull TEETH! To get an Uber home since I couldn't get a rental since it's their fault even when the car is still under dealership warranty.!? Make it make sense. Especially buying all the fancy extra warranty and all of that but they can't provide at least good service.? Okay what's the point? I never had this experience or ANY issues at NORTH HOLLYWOOD TOYOTA. Yall need to do better (Yelp was meant to be done a week ago) read more

Thank you to Ali Akhayan!!! Been coming here since 2015 and Ali is the reason why we keep coming back. Toyota in Van nuys has the best customer service. We will see you guys again in 3 yrs. Lol read more

Keyes Toyota - Car Dealers Near Me - Van Nuys, California

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I always purchase my cars here from keys Toyota. Ali Akhavan helped me out and I must say, he is an exceptional car salesman. From the moment I walked into the dealership, he greeted me with a warm smile and made me feel comfortable. He took the time to understand my needs and provided me with a range of options that were tailored to my specific requirements. He was patient, never pushy, and always available to answer any questions I had. His attention to detail and follow-up was outstanding, and he made the entire car buying process seamless and stress-free. He went above and beyond to ensure that I was completely satisfied with my purchase. I highly recommend Ali to anyone looking for a great car salesman who truly cares about their customers. I always recommend my friends and family here. Thanks Ali for your help. read more

Keyes Toyota - Toyota Camry - Car Dealers Near Me - Van Nuys, California

I went there to drop off my car for an oil change which was a prepaid service because the miles were over by just 50 miles they wanted to charge me $199.00 I just drove off I won't be going back any time soon ... read more

Paolo Ibarra was the best service tech I've ever dealt with. He was nice and very understanding of my situation and he helped me get my car in and out as soon as possible. He was very communicative with what was happening. Thanks again for everything Paolo. read more

Super happy with my experience here. I would like to thank very much Jose for his exceptional great service, he literally went above and beyond to make this deal happen, he keeps his word, keeps cool in stressful moments and over delivers with great service. Everyone else at the dealership is very friendly, super attentive and always willing to help, definitely a great team. read more

This is a review of my service department encounter my 2022 Toyota was making an awful squeaky noise from the driver seat took the car in and Kirk Olivia made sure the problem was solved and my car was taken care of. Thank you to Kirk and the technicians that had my car fixed in 1 day! read more

Wonderful experience! Bought my first ever vehicle from them -- José was AMAZING. He made the process feel effortless. I'm so happy. Thanks Keys! x read more

We stopped in looking for a new Tundra. The sales person was nice, the place was clean but they don't have a really good selection right now. If you live in the area and you want a Toyota I would call first. read more

Stay away from this place, they still think having mark ups and add ons are okay. As if there aren't a million other dealerships, that's not the worst part however. Even when addressing this directly you're met with a spicy little attitude and condescending remarks from their Internet sales manager(will leave his name out to save face). I'm sure you'll continue to take advantage of people who don't know the difference or are simply dumb enough to get taken but I'll sleep better knowing my money isn't going to a scummy dealer with predatory practices. read more

Over the years, I've purchased 4 cars and only serviced my car at this dealership. Brought my car for regular maintenance and of course, as usual, they find something wrong additional with the car. This is their MO (mode of operation). Their service techs are commissioned by selling additional services. I didn't do what they recommended needed to be done and instead took the car to 2, not one, independent mechanics. I just asked them to look at the car and didnt tell them what Keyes had recommended. Both places told me there was nothing wrong with the car. So Keyes wanted to charge $1,300 for nothing. And of course, what will happen now, is that I will get a standard response to this review. I think they have 3 to select from. "We are so sorry your experience wasn't satisfactory" or another one. They are beginning to get alot of negative reviews. read more

This is an update my my previous review. I was contacted by the General Manager at Toyota who's name is Jim. The manager handled my issue with care and his customer service was outstanding. Jim has returned my desire to own and service my Toyota at the Van Nuys dealership. My door issue was fixed immediately and I feel the need to update this review. I also wanted to point out that the service manager David Parada assisted me while my car was being serviced and he was awesome! Thank you to the whole Toyota staff, you guys rock! read more

I don't understand why car dealerships have to be so shady. I received a coupon in the mail for a free battery replacement for my key fob for my Prius. Normally a $7 purchase. Just so happens, my battery was getting low; great! Perfect timing. I have bought a replacement battery twice before at Keyes so I did what I always do; I went to the parts counter, showed the gentleman working there my coupon and asked to get a battery. He told me, that I had to go to the service lane. Where you go if you have an appointment for actual maintenance. I figured, ok, its a mail promo, they probably want my info so they can see who is redeeming the coupon, where they live, etc. Basic marketing stuff. No worries. I pull into the service lane and wait about 5 minutes before an employee shows up, greets me, and asks if I have an appointment. I tell him no, I'm just here to get a battery for my hey fob and redeem my coupon. He tells me "ok" and says he has to go check with his manager because they "normally need the whole card that the coupon was attached to" in order for me to redeem it. I told him I tore it off (along the perforated) edge because the other coupon on the mailer was for free wiper blades and I didn't need those. He said he would go and check with his manager. He came back, told me no problem and said he just needed some info from me. No worries. He asked for my phone number and then wanted to get my odometer readout for some reason. While getting my odometer, he told me that he'd "need about 25 minutes with the car" and asked if I had 25 minutes. I told him no I didn't. I said, in the past, I have walked up to the parts counter, bought the battery, had them replace it and I was done in 90 seconds. He told me, "yeah but I have to fill out an entire maintenance report" and check with "the stock manager" about the battery for the fob and they needed to take the car back to the service area. I told him that if that's what has to happen, then I'll pass on redeeming the coupon. He said ok and proceeded to direct me out of the service bay. Before leaving the lot, I was curious if the whole process had changed, or if the promise of a free, 7 dollar battery was just to get my car to the back to tell me there were things that need to be done to my car. So I re-parked, walked back up to the original service counter employee and asked, "Can I just buy a battery from you or will I always have to go to the service line? He said I could buy one from him, so I did and was paid up with a new battery in my fob in about 90 seconds. Why on earth would you need to take my car to the back and fill out an entire maintenance report for a promotion that has nothing to do with the maintenance of my car? The whole thing felt so bait-and-switch and shady, that I felt like I needed a shower after I left. My time is far more valuable than to waste 25 minutes of my morning on something that should take 90 seconds only to have them, all but certainly, come back and tell me I need a few hundred dollars worth of "maintenance" done to my car. This is why nobody likes going to car dealerships. I would have left with such a better taste in my mouth, with the inclination to return to this dealer, had it genuinely been exactly what they said the promotion was. A free key fob battery. Next time, I'm going to Target for my 7 dollar battery... read more

This is my 3rd time here (twice for myself once for my friend) let's star with my first visit. I was looking for a new car and for the one that I thought I loved. Went home with it, easy transition great staff and great car. 2nd visit I brought my friend because she was in the market for a new car. Again easy transition, great staff and was able to get what she wanted with a great deal! I always had it in the back of my head that the car I purchased wasn't for me (nothing to do with the dealership) so after 7 months I came back just to "look" long story short I left with a new car thanks to Ali Akhavan. I'm happy with my purchase this time around and couldn't thank the staff here enough. Every time, everyone has been pleasant and very helpful. I would recommend Keyes Toyota to everyone. Thank you Ali Akhavan for all your help and excellent customer service! A++++ all around! read more

Keyes Toyota - Car Dealers Near Me - Van Nuys, California

Been coming to keyes for quite some years now and each time I drive out with a good deal. Ali is very knowledgable in his department and makes buying a car a pleasing experience. Ali Akhavan is my car guy! read more

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They helped me on my Birthday and made sure I was taken care of. Their staff is excellent, compassionate, and informed. Even tho I was slightly rushed they made sure I left with all I needed, BUY or LEASE here. read more

Keyes Toyota - Car Dealers Near Me - Van Nuys, California

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Thanks so much to Jose, who was a great salesman. Honest, straight-forward, and made buying my car a breeze. He also followed through on getting a couple of minor things I wanted looked at, even after I'd purchased and driven the car away. Sergio also helped out a lot. Great dealership compared to others I've been to! read more

We drove all the way from Ventura County because Oscar Rodriguez and Alvaro Cantillo treat you like Family, they offered us a very good deal as we wanted. They help us with our budgets. The 2 gentlemen gave us a wonderful experience that we never had it before. They explained every detail regards the car and any other packages on how it works. I recommend this 2 gentleman! Great work!! #TacomaIsBest read more

Keyes Toyota - Car Dealers Near Me - Van Nuys, California

I found a used car online and called Keyes dealership to see if the car was still there 2015 VW TDI I spoke to a RECEPTIONIST she took my name and number said the car was still on the lot. I told her that I was driving down from Huntington Beach to look and purchase the car. She made me a appointment for 3:30 PM Sept 11 2021. I drove 1 1/2 hours to get to the dealer at 3;30. A salesman Alex OLD MAN came to me asked if he could help me I told him I was there to look at the 2015 TDI he took me to a white GTI I told him I had a appointment to see the TDI at 3;30 he went to look for the car. he had the key for it .He came back and said it was sold earlier that day. He said let me show you something else. What was the point of making a appointment to see a specific car drive all the way from Huntington Beach just to get a bait and switch. Get the customer on the lot and sell him something he does not want. When selling a car instead of commission selling and pulling a car someone else has expressed interest in and drove from far away with the I don't give a crap attitude I will sell it from under them What was the point of making the damn appointment! the girl should have just said they did not have it on the lot anymore and the Bait and switch and saved me 3 hours drive Gary Chavez read more