What a disgusting dump this place is, it was so dirty, I honestly thought it was shut down when I first pulled in. I should've just left but for some reason I decided to order "food". I wish I would've gone with my first instinct because it was horrible!!! The original recipe chicken had been sitting so long it was now crispy chicken, the potatoes and the gravy both had a crust/film on them. The 3 guys working were dressed like slobs, not in any type of uniform. It didn't seem like anyone knew what they were doing. There was definitely plenty of cleaning to be done, they had no customers besides me and a group of 3 already served. This place needs to be shut down!! read more

Ordered an 8 piece dark meat bucket with potato wedges, coleslaw, 4 sauces, and a pot pie. Received the pot pie and coleslaw, 8 piece random (definitely had been sitting in the warming oven for a while so a bit dry), no potatoes, no sauces. Didn't check when I the kid handed it to me. My bad. Attempted to call back to resolve. Phone either rang and hung up or gave busy signal. I was the only customer in there so they definitely weren't busy. read more

Staff very rude. Food not correct. Two bottom buns for two of the sandwiches. One fry missing. Store is dirty. When I called to complain, the manager said no refund policy. He also called me an ass. Nice. Corporate gave me less than half back. read more

KFC - Two sandwiches with bottoms for both sides - Fast Food Near Me - Auburn, Maine

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To say this location is a disaster is an understatement. I have seen countries hit by a Tsunami who have offered better service and quality of food than this location. I agree with several other reviews that the General Manager of this location does not give a **** and KFC should fire them immediately and put someone in that cares about the location and its staff. I walked in at 7pm at night which is typically a good time to hit a food place on Center street as the dinner rush should have settled down. I waited 15 minutes to place an order (we were hungry and the kids wanted KFC). While waiting to place my order a lady walks in asking if anyone is working the drive thru as she was sitting there for 5 minutes and no one acknowledged her. We waited 65 minutes to receive an 8-piece meal. There were 7 other orders in front of us some of which were KFC employees who got preferential treatment when they ordered after some of us. Not one staff member came to the front to inform us of why it was taking so long or even to apologize for the wait. Staff was replacing food items in the wells and after removing plastic wrap would just throw it on the floor instead of the can. There was a lot of original recipe sitting in the warmer, but apparently everyone ordered extra crispy. there was two staff who appears to be working their butt off, but the front staff stood around at times until they were told to help out. Several orders were missing items when the customer's number was called. We all checked our bags and each time at least 2 items were missing even after the looked at the monitor several times and checked the bag. This location just doesn't care and it's sad because this KFC used to have lines onto Center street because you could order and be back on the road in under 5 minutes. Now the staff doesn't care, the GM obviously doesn't care and when I offered feedback through their corporate site, I was offered a $5 coupon and a one sentence standard apology. Really KFC? Do you care that little about your customers that you give them a coupon that has a 30 days expiration date and not even enough for the series of complaints I offered with detail info that could be verified on camera? Last time I will ever step foot into a KFC. EVER. read more

3/10 food was awful , employee was rude , seemed like it was my fault for having missing chicken not in the bag .

Well everyone. I did it again. I gave KFC another shot, but nothing has changed accept they have gotten worse. Now the are over cooking the chicken. Still not providing what you order. The place may pass an inspection but not sure. People need to grow up and pay attention to what they are doing. Too much playing with the phones while they working. read more

The chicken taste...strange...and is usually dried out heat lamped to a 2nd death. Unreliable KFC taste.

Took my son to KFC What terrible service the management was was very rude and waited at lease 40 minutes and this it what he recieved. Again it's the rudeness. That really got me.And top it off they didn't get him his sauce.Should teach the young generation to respect the customers. read more

KFC - Fast Food Near Me - Auburn, Maine

Manager has a piss poor attitude. Wouldn't honor the prices on menu. Will not go there again.

Every time we order here they either charge us more than the current deal prices or leave out paid for items like biscuits and gravy slaw etc, all without them taking any responsibility being flippant about the issue. If I pay for it I should get it period if they don't have it or don't want to bother putting it in my order than they shouldn't take my money. Not to mention their restaurant feels grubby and dirty not a clean place to eat and very unwelcome ambiance. read more

Worst KFC experience of my life. First the leg, wing, and thigh were the smallest I have ever seen. Could not believe all three were micro. Then there were feathers on the wing! Battered into the part you eat not just the tip you don't. I asked for all white 3 piece dinner. They only had one wing left at 12:15 pm. 15 minute wait for white. Lastly the biscuit was not fresh and tender. Left most of it. Potatoes and cole slaw were normally ok. Will not come back to this location. read more

Have you seen the inside of this place? I feel like I need to go scrub with gasoline and nail polish remover after just driving past the parking lot. The food is meh, the service is less than meh, but it's the filthy conditions that would make a maggot gag. Yuck. read more

Food was a disaster.....chicken was like rubber, it was unchewable, I had to throw it away....staff was visible annoyed when I ask for another small fry. Worst place to buy food,period. I only gave it a star because you have to. read more

This kfc gets worse everytime I review it. Always getting the order wrong or the chicken is soggy. It's just a bad location period. The franchise will continue raising it's prices tho! read more

rude service not right order messed up on food disrespectful to comatures manger was very rude while on the phone

I hadn't been to this KFC in years and I won't be back. Service was appalling - customers had to ask for utensils, for crying out loud - and, although it was mid afternoon and business was slow, I waited a ridiculous amount of time. After I was served, another customer had to shout before anyone came to take her order. Worst of all, the place is just plain dirty. Floors and tables were ok, but walls and doors were in need of a thorough scrubbing. The food tasted fine, but now I wonder what conditions in the kitchen look like. read more

Charged me twice for my order and were rude when I asked why and that I wanted my money back....told me it's been happening to other customers as well and that I had to bring in a bank statement on Monday even though I had transaction history on my phone....it was 28.00 dollars but I wonder how many other people are getting ripped off....and the food was aweful....KEEP AWAY FROM THIS LOCATION read more

Many many years ago KFC was good way back when that had real mashed potatoes and the chicken was cooked properly. Grease was changed on a regular basis, not like now. They want so long when you walk inside you can smell over used greased. The chicken looks and taste like it has been sitting all day or more, it is under cooked, batter is not cooked properly. The batter should never have a flour taste. I really hat to say this, but they give colonial Sanders a bad name. PLEASE PLEASE DON'T WASTE YOUR MONEYz read more

My family and I went here one day after an appointment. Hadn't been in years. Service workers were incredibly slow and loud about their own personal lives. When we got our food, half the order was missing. Sauces, salt and pepper are all on their side of the counter so you need to ask for some and then its usually like one. Then sitting down just got worse, the interior was disgusting. None of the tables or chairs clean but nobody in them. The only thing that hasn't changed was the coleslaw and gravy. Food is good, everything else not worth going in my opinion. read more

I ordered from this KFC on doordash. I ate some fries and I took a bite out of one and it tasted EXTREMELY rotten??? I was so confused I took a bite out of another and again, tasted ROTTEN and couldnt get the aftertaste out of my mouth of rotten food. I ate 4 pieces of chicken which tasted a little unusual too but not enough to not eat. Well, later that night my stomach wasn't happy. It felt like I had food poisoning. It was the worst my stomach has ever felt. Dont want to add more details (TMI). My doordasher was great but my food was horrible read more

Worst kfc Ibe been to in my life stopped grabbed me and my kids food got home 5 min later the fries were cold and hard the biscuit's were hard and the chicken was cold smh read more

It's exactly the food you expect from KFC. Sometimes there's a bit of a wait because they're making it fresh. The dining room is always clean and the staff is always friendly. read more

Don't eat at KFC on Center Street in Auburn!! Unless you want to come down with a bad case of food poisoning! My son and I ate there tonight in the dining room, which had no lights on. First off there's absolutely no friendly greeting. Seemed like we waited forever for our order as there was NOBODY really in charge and nobody really knew what they were doing. Employees were just hanging around in the kitchen talking and swearing, YES, swearing!! I went to fill my cup and NO ICE! Tables were dirty. An employee sneezed really loudly in the kitchen (with all that food sitting around!). Restrooms were dirty. My son and I were eating and an employee comes out into the dining room and starts talking on his cell phone loud enough so we could hear his conversation. It's a shame this place is this bad! Never had this kind of experience here before. It's nasty, to put it lightly, the food was gross and will never eat here again and the place should probably be shut down! Negative 2 out of 5 stars. read more

I remember KFC in the'60's when potatoes were real, chicken was cooked nicely, & food was tasty. Now the chicken is often overcooked & dried out, potatoes are not fresh, & gravy is not fresh tasting. Why did KFC have to change for cheaper food.?After all it was not that expensive many decades ago. read more

We showed up very close to closing time. Shannon had a great attitude and had no problem making us everything we wanted even though it ran well past closing time!! Wish all people were this nice to customers even though it's this close to closing time. I'd be very proud to have someone like her working for me!! read more

Ordered from the drive thru, asked for extra crispy which I didn't receive. Couldn't even pick up the chicken out of the container with out the skin falling all off. Ate a couple pieces and though the rest away. It will be awhile before I go back read more

Had a problem with a take out order couple weeks ago. Manager did everything to make it right. Great variety of flavors; wings are done just right read more