Sunday November 3rd we stopped in at the newly remodeled KFC on Alamo along with what seemed like at least half the population of Vacaville. Our order was placed at 4:35pm. At 5:30pm we asked if our order would be ready soon. As did all the people before us. The lady slapped a box of wings down and said this was all that was getting cooked. My husband declined it as that was not our order. He finally asked for a manager and then asked for a refund. He promptly got one. This restaurant was just remodeled and thought it was new and improved. Not so much. Worse service ever. Won't be going back there, too many other places to eat. read more

I was just ordering food at the drive thru 05/02/2018 @7:20 and the girl that was taking my order did not have patience, did not explain to me about the sides or anything i asked, she was acting as if i was speaking a different language. She cut me off and gave me ny total and when i asked to change one of the sides she gave me attitude and asked for my whole meal back, still with lots of attitude. without even trying to explain or let me know why so i said forget it and left. I don't think this is the right way to treat customers, specially because i have worked in the food industry and the priority is CUSTOMER SERVICE. First and last time i go here. read more

I couldn't believe all the 1 star reviews until I went here. They are all right about not getting your order right, even when the person filling the order stood right next to the girl taking my order. Ok, I got past that. Now the chicken...all I can say is they have lost the Colonels original recipe and it was some of the worst tasting bird I've ever let pass my lips. And someone mentioned the creepy wings, they are right. It was impossible to recognize what it actually was. Please save your money and spend it somewhere else. Weary traveler read more

Wow I went to this KFC today for the first time in so long. Actually I have not been to any KFC in so long. Jut seems like they went down hill in quality and service. Popeyes is way better. But 2 reasons brought me here 1- I am broke and 2- Its Monday and they have the $2.99 deals. The Monday deal is a two piece and you get a leg/thigh. You also get small mashed potatoes and gravy,corn cob and biscuit. And you can add a drink for $1. I got the extra crispy. Not bad. Most of it was pretty crispy. Some parts a little soggy. The thigh was surprisingly pretty meaty. Potatoes and gravy were bland as usual. Corn standard. Needed butter and salt/pepper. Biscuit seemed fresh. Not bad for the price. The chicken wasn't rubbery like I remember. The lady at the register was really nice. FYI - there is no substitutions on the meal. We asked for coleslaw instead of potatoes and before the cashier could ask the KFC police already shouted no from the back. I wouldn't make a special trip for this place and it would not be my first choice for a meal but if I'm broke and need a cheap lunch I would consider it again. read more

They are always great at this KFC. They point out the best deal for your buck. I only wish they had mobile app deals or mobile coupons. Like a Yelp coupon for checking in for $3 off. read more

Got a bucket of chicken and it was so over cooked and dry. Tasted nothing like the KFC I've had many times in the past. Not sure what was happening that day but it was a terrible experience. read more

Fuckin the lady at the window was nice but like I wanted mac n cheese and they gave me corn. Like who would make corn a side. I get it they are both yellow but one tastes like nut and the other tase like my girls puss. Btw I'm not gay read more

My sister and i came here for some chicken and the cashier Machellew (Michelle) was so rude. I asked if they had any Vegetarian options for my sister and she said "nah corn and coleslaw" and when we asked for sizes she would give such an attitude "ones bigger than the other" i don't know if she was having a bad day but if she was that is NOT an excuse to disrespect the people who are giving you paycheck. they also made us wait in the drive through for 10 minutes. read more

If give 0 stars but that isn't an option. Ok so I go and place my order, so far so good. I get to the window and when I ask for a cup holder the girl at the window rolled her eyes and flipped her hair before taking the three steps to get a cup holder. Then after that she didn't say another word to me. Not a "you're welcome" or "thank you" or "have a good night" even after I said it to her. In my opinion that would have been bad enough to warrant a negative review. You don't have to have a whole conversation with me but be polite. Then the frosting on this cake was they forgot half my order. I didn't realize till I got home, as I wasn't trying to spend anymore unnecessary time around the rude cashier. So then I had to go back to get the rest of my order. Mistakes happen and are understandable but mistakes on top of the rude attitude? Yeah I won't be coming back here again read more

Three stars because this place is dirty, every time I go. Food is fine as far as KFC goes.

Just went to KFC after working a double and got $40 worth of food. Asked for spicy famous bowl got regular chicken that was old food it was cold and not to mention the customer service, got our drinks with no straws the lady that handed the food out was talking to the next car when we were trying to talk to her then all the cookies are missing. Very bad KFC!!!!! read more

I don't know why it takes so long to get your food after ordering. I even tried ordering online assuming that the order would be ready when I arrive but it still takes an average of 25 minutes. Customer service could also use some improvement. I had a their online representative trying to talk me out of canceling an order. Why? So I can wait another 20 minutes? I also appreciate all the cholas you recently hired. They're more into socializing in the parking lot than inquiring about more order wait time. read more

okay so i didnt really have high hopes of getting some good chicken or a correct order at that. but i was shocked and ive never been so glad to be wrong. the cashier (says Hunter on the receipt) was very patient and got everything on our order correct. excellent customer service with quality chicken. we wont be going to the Fairfield location ever again even though it's down the street from me. Thanks again, Hunter! read more

KFC - our order, completed by Hunter - Fast Food Near Me - Vacaville, California

While the food was pretty standard for KFC there were two things that ensured I will never ever return to this restaurant. The first of which was that they did not have enough chicken made for me to order a simple meal with a few pieces of chicken, so I had to wait 15 minutes for my food to be made. I could understand if they were incredibly busy but I was the only one in the restaurant and the employees were literally all sitting around, so I have no idea how they could not have chicken made. Secondly, while I was waiting for my food to be made, you could clearly hear and see several employees in the back horsing around and cussing up a storm at each other. Very annoying when you were just hoping to run in and grab food to take it back home. read more

Ew, just saw a lady get her food, take it to her table and open and pick through it, take it back to the counter to complain and the worker put a piece of her chicken back with all the others to give to other customers...Ew!!! read more

I didn't get a price on the drumsticks I ordered in the drive through until I got to the window and found them to be more expensive then expected. Then I opened up the BBQ chicken sandwich I ordered and found it to be cold and dry. I usually like KFC but this was a disappointing experience. read more

Believe it or not! My favorite fast food is KFC and I have had a lot of KFC and unfortunately this is the worst I ever been to in all of the KFC I have frequent. The service is not only questionable but the chicken is always cooked not quite right. ie dried as if it been out warming to long or just recooked to sale or just to damn old with blood soaked bones. Just totally unbelievable and should be closed down!!! What a shame , but everyone should by KFC from other vendors and compare the service you receive here at the KFC hear in Vacille and Alamo Drive. I guarantee , I guarantee, and I guarantee for the third time. What a joke !! Bad management to the 5th power read more

OMG the nastiest place ever!!! I can't eat at another KFC! So I order two meals to go in the drive thru, get home and bite into my chicken wing...and the SMELL of OLD , SPOILED past expiration hit me!!!! I am gagging uncontrollably and PISSED. How discusting and there is NO WAY you didnt know this chicken was bad prior to frying it....it smelled so bad, that is not a smell you can mistake!!! But you cooked it anyway, I immediately called to speak with someone because I was getting a full refund!!! I go INTO to store this time and REALLY!!! it made real sense! The inside was as nasty as the food tasted! I received a return, and informed the manager and customers that were present to think twice about eating there after the meal I got, the need to be SHUT DOWN!!!! What a disappointment! KFC you should be ashamed of your selves letting your establishment be run like that, serving not only bad but dangerous food like that. An inspection is needed ASAP! FOREVER TRAUMATIZED. read more

The only reason this got a 1-star rating is because there's not a place for zero! Disgusting dirty place! The trash looks like it hasn't been emptied all day long! The fountain was a mess with empty straw wrappers all over, floor was dirty sticky and disgusting! Been coming here once in awhile for over 25 years and it's still is never clean in the evening! Managers better start doing your job and making your employees clean this restaurant it is disgusting! Great employees very friendly very very polite but horrible horrible cleanliness! Don't think we will be eating there again. read more

Way below average customer service in this location. We placed our order to dine in then two other customers placed their to-go orders after us. They got their food and left while we sat and wondered if we will get ours after about 15 minute-wait. Finally, my husband got up to the counter and asked "Are we gonna get our food or not?!" My blood glucose was in the process of taking a nose-dive at this time. When we finally get our order, we got the wrong stuff coz the person preparing our food was looking at someone else's ticket! read more

Every once in awhile, my hubby wants KFC. We went tonight & ordered an 8 pc. bucket meal + a 6 pc. chicken strips meal. We were told they are currently out of strips, and asked if we would wait 5 min.while they make some We said OK. I was given 2 free drinks by our server/cashier, Justin, for having to wait on the strips. (which was a nice gesture). When our to-go order was ready, a young girl bagged our order & asked if there was anything else we needed. I asked for ranch dressing for the strips. In the car, I asked my husband to check the order. he only checked the 8 pc bucket to make sure it was 1/2 regular & 1/2 crispy, as requested. It was, so we left. I told him he should've checked the strips order, but he didn't. We live about 10 minutes away by car. We get home, get ready to eat, and find out they gave us a 3 piece order of strips! We paid $10.29 for 6 pc chicken strips dinner!!! Why is it every time we come ( and when my daughter comes here too) they are ALWAYS out of something, or give the wrong order? Why is it so hard to keep food on hand & ready for customers, and why is it even harder to get the order straight? Aren't you reading the board when you bag an order? Can you count? ((I also realized the "2" free drinks may have been only "1" free drink, because my 6 pc. strips probably also came with a drink!!)). I tried to call 2x to let them know they shorted us on strips, but no one answers. If it wasn't a 10 minute drive each way, I would've returned right away. I don't care if I hold up the counter in the future. I am not leaving until I open everything up to check to make sure everything is correct. Frustrated. read more

So I asked if they had a 20 piece hot wings meal? The guy in the drive thru said yes it is an additional $6.00 to the price of the chicken only. Um yeah NO....he charged me for the chicken the price of 2 large sides and 4 biscuits. Here's the thing it is OK not to have a meal deal, and it is OK to tell someone no you just need to order it all individually but to indicate otherwise is wrong. By the way the cost of 2 large sides and 4 biscuits is not $6.00 more it is $8.57 more and had I been told no I would have gone with just the chicken and one side, so kudos to the drive thru guy into tricking me into spending more money and ordering food I did not need, but it doesn't leave a customer very satisfied I can tell you that. By the way I was told there would be a 9 minute wait on the hot wings, I waited 16 minutes, and the sides that I didn't need they were cold! read more

I went here last Wednesday and purchased the 2 piece boneless meal. This was my second trip in 2 months. I was soooooo disappointed. The first time I went I ordered the grilled chicken and it was DRY and bland. On Wednesday, the chicken was soooo overcooked, and dry. I had the same thing in Fairfield in June and it was perfectly cooked. I don't know what is up in Vacaville. The employees were very nice. They are just putting out a bad product. Too bad, the chicken at Winco is much better. read more

The food was so yummy. The service was great. The store was super clean. Awesome experience overall.

The employees are always nice here. Chicken is chicken. Except when they don't have any. Sometimes when you go late they don't have chicken, which is, quite strange. read more

They dont answer the phone after my husband waited 20min for no food to be ready they the girl had too be rude instead of accommodating. I dont have time for rude workers at fast food you choose to work there and dont be mad at me for ordering. If nobody orders GUESS WHAT it will close. People need to stop going to these locations so they do close down. We dont need crappy service in vacaville to many places have great service. BYE BYE KFC read more

Good, service, good food, but that's it. This place is older and the building is not in the best shape. I would only get food to go.

Ok, KFC is KFC. I was pleased with the service, however, $9 for 2 pieces of chicken, a biscuit, fountain soda, and a small quarter cup of mashed potatoes and Cole slaw. $9? Seriously? That's just way too steep for the average person. read more

Good old KFC. I've had pretty decent experiences in this location. The employees are polite and patient. The new boneless chicken is decent, still not sold if its a better deal or not. The weekly deals are pretty good, pot pies, chicken dinners. read more

I keep going back here because it is the only KFC in Vacaville, and it bites me in the butt almost every time. The last time I went there they did not add the biscuit to the $5 fill up nor the biscuit that I paid extra for to order. Luckily we noticed this in the parking lot and J ran back inside and got the biscuits. This was about a week or two ago. Last night I went by myself exhausted on the way home from work. I quickly checked the order in the parking lot, but when I got home the biscuits were not there. I also had ordered a pot pie plus mac and cheese, and while they put in butter and honey for the nonexistent biscuits, they did not bother to put any utensils to eat with. I mean, I have silverware at home and all, but isn't part of the point of being lazy and getting fast food after work so you don't have to wash dishes? I was way too tired to drive all the way back to KFC to get the biscuits, and I wanted to call and complain since it KEEPS HAPPENING, but what is the point? Popeyes is farther, but next time I am driving the extra mile. read more

The counter service was great tonight, they get the star. I had my three grandchildren with me and at the counter I asked each what they wanted. It was unanimous for legs (surprise). I ordered the 10 piece legs and thighs meal. The clerk asked if we wanted more legs, less thighs, etc. I said no, good like it is. We got home and found two legs and eight thighs. Three children, two legs - thanks for that . The chicken was soggy and the leg issue just ticks me off. If anyone had asked us we would have come up with another option. This was intentional and I won't return. read more

This kfc is da best the food be coming out so bomb. Staff is outstanding and i recommended coming here often!

I went to KFC today 08/27/14 around 9:15 pm. They didnt have cookies. Biscuits were half cooked. Had paid extra for potato wedges, came home to find out they were not in the bag. Tried calling them numerous times, they didn't answer. Very disappointed!!! read more

My family and I went to eat inside and it was gross. Tables filled with crumbs forks on the floor soda spilled out of the drink area overflowed garbage. To have every table dirty greasy just shows how the kitchen area might be. We chose not to eat here, and went to subway instead. read more

As I grew up a mere 2 blocks away from this establishment, I have had the dubious honor to purchase poultry-inspired meals from them on many occasions over the years. Every time I go, I keep thinking that perhaps the management/staffing/pure circumstance may have changed since my last visit.. and every time I am left with the same bitter taste in my mouth (an no, not from rancid coleslaw). This place is, far-and-away, consistently the WORST KFC, nay Fast-Food, experience I have ever had. 50% of the time, they are out of something I want, either entree or side. Twice, they have been ENTIRELY OUT of chicken breasts... their mashed potatoes and gravy may be okay, but people go here for Chicken! I can always expect extremely slow service here, and they never fail to deliver (dine-in and drive-thru)! I once sat in line in the drive in for (no joke- I timed it!) 21 minutes!!!!! Ugggh... I really don't know how they are still in business after all these years. Management needs to get a clue or get out of the chicken biz... read more

If there was 10 stars I would give it. I moved from Suisun and the KFC there sucks! I decided to try the one on Alamo and it was not only the best experience I had but I don't think you can Name the wonderful service me and my husband received! Malcolm was excellent 110% service was there no attitude cause we couldn't decide but helpful and suggested items that might of been possible to get! This is managerial material here. If I opened or owned a business he would defiantly be hired! Keep up the good work Malcolm! KFC that's your new manager there!!! I will b back! Food was excellent to! We were there on Thursday or Friday read more

We went in tonight for quick take it home dinner after some shopping. The kid inside that took our order won me over he was super friendly and if I had any openings where I worked watch out KFC I would steal him away. The food was fast food chicken so we got just thiat fast good chicken. read more

I havent been to KFC in a really long time. I always went to the one by Ross and loved it. I was on this side of town with my grandma and we wanted to grab something to take home. (we live in dixon) When we pull up to the drive thru we were greeted rudely like she was in a rush. We were the only ones in the drive thru! The worker argued with me about spliting the order because I was ordering for myself and then my grandma had a separate order. She wouldnt let us separate the orders and rudely suggested we go inside if we want to order separately. We just left. If my grandma wanted to get out of the car we wouldnt have gone thru the drive thru. I also didnt want to go in because I was done dealing with the bad customer service. read more

This place is terrible. Gave us the wrong order, didnt have half the items on the menu. The coleslaw was stale a couple of days old. Biscuts were undercooked. The staff didnt care and it was obvious. When we told the manager we tried to call they said thier batteries were dead. Really.....will never eat their again. Would like to go back and throw their food back at them. Wish I could give them negative stars. read more

This place is always out of whatever it is that I want to order and the last few times I've been here it has looked kinda dingy.