Karen is the worst manager ever. PLEASE DO NOT WORK HERE OR EVEN EAT HERE. her additude is the worst. I had to quit on the spot on how much she pissed me off. she gave me 2 hours a week like?? I am supposed to be working 25 a week. all the coworkers are chill just not her she ruins the vibe. she just hates the younger workers. they don't even clean stuff properly so please stay away from this location. read more

Karen obviously needs a new job. All I wanted was a famous bowl and a large Pepsi.. I was given a medium. I asked if it was a large, I was rudely told that's their largest size and was shoved my drink. I asked for my receipt and the bottom of it was cut off so I couldn't leave a corporate review. If I wanted to deal with spoiled entitled children, I'd go to a day care. Name fits. read more

KFC - My cut off receipt. - Fast Food Near Me - Wauconda, Illinois

The guy working the drive through on 10/6/24 at 8:30 pm deserves a raise. He was so nice to us and our dog, and the experience ordering was top tier :) Chicken was average but 5 stars for the service!!! read more

Don't ever get the nuggets they're a ripoff.the nuggets were slightly bigger than a quarter.Also don't get the hot wings they're also a ripoff they each were about the size of my thumb and i have small hands!!!!! read more

KFC - Fast Food Near Me - Wauconda, Illinois

I see this location had a few bad reviews but it seems nice to me. Been in twice recently and got good service. Also saw a manager working g with staff and interviewing for new staff - she was very respectful and seems to do a great job read more

I ordered two iced tea and both came with no ice. We didn't asked for no ice. I also order the 4 wings. The wings were kid size wings. It didn't come with a drink. I was charge an additional $1.49 for an iced tea with no ice. read more

I used the online ordering for quick service. It was not a good choice. My food should have been ready and waiting in pick up area, it wasn't. I told the employee I was waiting for a mobile order. The only order in mobile pick up was another name, different food. Ten minutes passed none of the employees came up front or bothered to care that I was still waiting. I finally got the same employee that I spoke to previously and he tells me there is no order for me.... My bank was charged and I had a confirmation. Turns out the order sitting there was mine, the name was wrong on the receipt, the order was different but somehow I was supposed to know. All my food was cold. I had ordered pizza too, that is now cold. So mad will never get KFC again. read more

So after I came out of my salt comatose (and that's no exaggeration, unfortunately), I'm able to tell you about the brief experience I had at this restaurant. My visit only included using the drive-thru, so nothing special there. I ordered my chicken pot pie meal with a diet Pepsi, gave the lady at the window my money and waited for my food, which came quickly. When I opened the box of my much-anticipated chicken pot pie lunch, I was pleasantly surprised with the size of the pie! It was a good 6 inch pie with a flakey outer crust -- winning so far. I then broke open the pie and was even more excited! The in-erds were full of juicy chicken, peas, carrots, and when you broke off the flakey crust and mixed it in, it looked like this was going to be a total slam dunk. But then I tried the gravy sauce in the pot pie. Man, I think I got my WEEKLY supply of salt in that single meal. Geez, KFC, what are you doing!? The quantity of salt in that gravy was insane. I think you'd find less salt in a salt shaker. So there is definitely room for improvement there. But anyway, after the salt shock, I reluctantly ate the whole pie (but to my organs discontent!), and gulped down my Pepsi, which was the saving grace of the meal. I love KFC, but if you are sensitive to salt (or would like to avoid eating a weeks worth of salt at once), stay away from the chicken pot pie and go for some plain chicken instead. read more

KFC - New chicken pot pie - Fast Food Near Me - Wauconda, Illinois

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Just ordering from them is a nightmare. I've left the last three times I tried. First, no one was there for two minutes before someone answered. I mean it. Count to 120. I know it sounds dumb, but i was the only customer. After that, both times I tried ordering the nugget combo with ranch, fries, and a Mountain Dew. first time they ask me what sides I want and insist there's no drink included. I'm asking them why they got the big ass sign out front advertising the three item thing I wanted if I can't get it. left. second time tried again. right away ordered 8 piece nugs, ranch, and a Mountain Dew. they go what sauce do you want?...ranch...and your second? ...I didn't want a second, I told them what I wanted already. before I answer theyre like "barbecue?" you want "barbecue?". they can't listen but will tell you what to order lol...like it's a chef recommendation. at this point ordering three things advertised on a big ass sign was too much trouble. I just didn't wanna drive fifteen minutes to Popeyes but it's always the better option. can't believe I wasted my time for their crap service and crap chicken. no wonder no one goes there. read more

Food is typical of KFC. Good for you're craving it. The service and ordering process is a nightmare, though. Twice we've been here in the past few weeks. First time I got a three piece, asked for a breast, wing, and thigh (I don't really prefer the legs). Lo and behold, I got a breast, wing, and leg. Whatever, one bad experience is one bad experience. Tonight, we get an eight piece. Asked for all white meat. Ask for honey to go with the biscuits. Get home, and lo and behold, the bucket was all thighs and legs. And no honey. Willing to still go here, but will be checking every order before leaving. Ridiculous. read more

Just waited 30 minutes just to place an order in the drive through. Unbelievable. They need to get it together.

Easily the best fried chicken I've had in a long time! The girl taking our order was so nice it made my day! The best KFC ever!!

This location isn't managed properly. Customers wait too long for their food. Poor service overall.

No complaints, I had reasonable expectations of a fast food, fried chicken chain restaurant. The chicken was good and the sides were decent. You can tell they use instant mashed potatoes, but if you expect otherwise, you are beyond any hope of education or intellect. We ordered a 16 piece meal and 2 classic chicken sandwiches. read more

I am posting this because I have had more than one bad experience here. The 1st experience occurred when I was told to park in the lot and wait for my food. Long story short when it never came I went inside to find out they forgot about me. 2nd was when I pulled up to the drive-thru speaker and the employee said absolutely no words but "ok". I then had to go around because they forgot some food. After expressing this, the employee over the speaker says "ok" rhetorically. When I pull up to the window he just stares at me until I tell him to get the food. He then comes back with an open box of fries IN HIS HANDS. He didnt even put it in a bag. Not returning here again. read more

Very polite staff while taking our order. Missed a fry and we're super apologetic and offered cookies or biscuits for the inconvenience. Managers and staff were very well mannered and super nice. read more

I gave this place only 1 star because I had to give at least 1 to post a review. I attempted to place an order online for pickup. After I ordered what we wanted, when I was going to put our credit card in, I was notified not only was there a service charge from the credit card processing company, some random processing company was going to store my credit card number in their "secure" server. Yeah, no thanks!! I'll cross KFC off my list off to go places!! read more

KFC, get your chicken and get out. Nothing special or fantastic about this one to stand out from the rest. But nothing horrible about it either. read more

Been here 3 times and they are always missing original chicken. The Colonel would be disappointed.

The food here is much the same as any KFC. What differs is the low quality of the management. More often than not, when we stop here (which is seldom, given the many disappointments we've had), they're out of whatever we order...ask for two pot pies? They only have one. Ask for grilled chicken, two breasts & four wings, they only have one breast and one wing. Ask for two two-piece white-meat dinners, they're out of grilled chicken breasts. So unless you really crave KFC, skip the Wauconda store. Odds are good you'd be disappointed anyway. read more

I spent a total of 35 min waiting in line to order, placed my order, got to the window and was told that they didn't have original recipe chicken. Nothing was said when I placed the order. I was told it would be 30 more minutes for original recipe. I was told "Sorry, we're busy". I called and talked to the manager "Tim" (though I doubt that was his name) and was told "I'm sorry". No attempt to make it right. Don't waste your time stopping here. read more

If you like extremely dry chicken and crusty mac and cheese, this is your store! I have eaten at a lot of KFC's and this one should have its staff fired and replaced with people that care even a little about what they do. Huge disappointment. read more

Went here on Tuesday ordered a 3 piece crispy meal, drove 20 minutes home found out it was original.went back in on Wednesday with my receipt and the food uneaten in the box. The manager Dana took it from me and threw it away and said she would mail me a coupon to replace my order,...said when I get it to come back in, so there mistake wasn't enough and me going back and return wrong order uneaten wasn't enough, she threw it away and said waste more of your gas and your personal time and come back the 3rd time with coupon even though they took my money and wrong order away from me. ....3 trips when I live 40 minutes round trip away...thus is the most insane experince at any restaurant I have ever had....how someone who makes a choices like this has a job here amazes me....I have will never go back here and have told a handful of friend this story,...replace the idiotic manager and service your paying customers that that help keep the lights on.... read more

We got 8 pieces dark meat on sunday nite.$14.00 when we got home we only had3 legs &4 thighs,,,,,,no name or phone #on the reciept.....i found it on line.....told them what happened......nothing...so i talked to the manager,he said he wouldnt do anything about it either......never again.......the chicken we did get wasn"t that good either....hope the have a nice life.... read more

I ordered a chicken little and they told me it would be 5 min. i was sitting there waiting and the manager came and started screaming at me. She told me i couldn't have that sandwich the way i wanted even tho i had it that way the day before. She is a Jerk do not recommend this KFC. read more

When I walked into Kentucky Fried Chicken, I immediately realized why it was called Kentucky Fried Chicken. I looked over my right shoulder to see a large man peering into my fake eye. The resolute man exclaimed "excuse me." I realized at that time that that man had just passed gas and needed napkins. Chunky gravy across the man's jaw line coated his scraggly beard. He smiled a toothless smile which was both reassuring and Kentucky-esque. I stepped up to order, still cognizant of the humble man behind me. I pulled out my RAZR cellular phone and started talking in what I assumed to be Japanese in order to mask my personal meal of 8 potato sides, having never really enjoyed fried chicken. The countergirl smiled with delight and said "Okey Dokey!" I waited for my order for what seemed like hours. In no less than 2 minutes. I devoured the potatoes whole one by one staring intently into the eyes of the whimsical yet plump countergirl like a penguin cut out of a watermelon. I realized at that moment that I was the aforementioned man. Call me Ishmael. On a side note, this is the first KFC that I've been to that was BYOB. read more