If I could give the rating they deserve it would be a -0. I will never go back to this location. From the beginning I had to ask our server to wash her hands because she was touching her ear while taking drink order. As I waited for my food I observed atleast three other team members either scratch in their head,nose, or hair and continue doing what they were doing (serving food). I was in a rush to get to movie or I would have left. After my food came out that was incorrect I ate my fries. When my food came out I asked for new fries the manager was acting as if it was such an issue. Finally got food it was time to go the ticket was incorrect and delayed me getting to my destination on time. Chick fil A needs to provide them some customer service tips. The food is good but if you wanna try it go to the High Point location. read more

I went there yesterday night to order food and the waitress was very nice but the food was horrible no later then 30-45 minutes leaving the restaurant I got so sick from the chop steak, called the manager to let her know what was going on and she was very very careless about my concern never offered a refund or anything. I definitely won't be returning due to the management and how careless she was, and I went to the doctor this morning and I do have food poisoning‼ thank you read more

checked out kbj in the middle of the day when they were pretty slow. service was terrible. when the food came out- my buffalo chicken wrap was a ranch wrap with a splash of buffalo sauce on the ends. i'll never go back. waste of money + time. tip to the waitress: you are there to make money. you make money by your service. if your service sucks, nobody wins. :-) oh and if you carried a more inviting energy, i would've told you that the food sucked then + there and i wouldn't have to write a god awful review. read more

Kick Back Jacks - zero buffalo sauce in the wrap, not to mention when i asked for a side of sauce she tried to charge me. - Sports Bars Near Me - Winston-Salem, North Carolina

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We visited Kickback Jacks in VA and really liked the wings. We had only been to this location once when it first opened and for whatever reason never returned. I think it took forever to get our food. But today decided to get a drink and an app. The Spinach Artichoke dip seemed like a good choice. However we kept getting stems in our mouth and overall it simply wasnt good. Sometimes everything isn't a hit. Management came over and we explained and asked to switch it to something else. She told us the policy was no changes. So basically buy it and like it or your screwed. I said I thought that was an odd policy for a restaurant but OK. She continued to explain that they take too much time in the kitchen and their culinary guys are the best and they stand by their food. The more she explained the more off putting she was. After a weird Stare down and more explanation of how great the food is she give me an option to swap it or be charged for it. I had already said THREE times we'd like to change it. Then she wanted to be sure. It was the oddest and most off putting experience ever. We won't be coming back to this specific location. Management should know that customers are important-especially these days. I was fine with the policy and her exception. But her attitude and mannerism made it very unpleasant. We eat out over 5 days a week. Love Sports bars. Was hoping to add this to our list of favorite places. But we'll stick to the other places that know we are great customers and appreciate our business. Sucks to lose a customer over a $7 app. We brought multiple drinks while here bc our bartender Britany was absolutely wonderful and it shouldn't reflect on her. If she ever works anywhere else I'd be happy to be her customer. read more

Today will be my first and last visit. We ordered the half pizza with a salad. My pizza dough was not even cooked all the way and the waitress just said sorry but that's how they cook it. The chicken wings were just ok. I get better from the local grocery store. Another person in or group had the fish and it smelled horrible the manager said since she ordered it he was happy for her to order something else but she would still have to pay for the fish. Save yourself the trouble and pick somewhere else to eat. read more

The kick back jacks in Winston Salem is absolutely awful if you carry out! And, if you ask for extra ranch dip for your loaded cheese fries (they say you can buy extra) but when you actually do they cheat you buy filling the cups up half way. When you confront the manager they then say "you can only order up to six extra ranch with one order". But in reality they won't allow that at all. You will get six cups but there is so little in each that it amounts up to 2 extra cups. Awful! Just awful. This is not the case at any of their other restaurants. The staff doesn't seem to know much about anything there. read more

I don't get the bad reviews. I've been there 3 times & I have not had one mediocre to bad experience. The wings are excellent! My wife & kids love em. If you're not into sports, tv's everywhere & fast pace. Don't go it's not for you. I go to a place expect good food, service & cleanliness. I'm not trying to live there. It's definitely not a 2 star rating. read more

Ordered an appetizer..NEVER got it....NEVER got refills of soda...ordered burger with ketchup and mayo only..came with tomato and ketchup..sent back..wait staff walked around corner, took tomato off and trashed it and brought same burger back to table that she had touched...told her she could take that off bill along with appetizer we never got and she got a little huffy..this was after we waited 35 minutes for food...won't be back to this location! read more

If I could give one star I would. Went to restaurant after my daughters soccer game on Monday. We were seated by the hostess in the back corner. The restaurant was empty. After the hostess sat us, we sat for 15 minutes. No server, got up and left. Place is in need of management direction. read more

Good food had a great time with the family! Kids liked it...Good option for late night!! Open till 1

Food was great as always! But the waitress was not trained well. Very nice but she deserves more training to make her better at the job! For example our drinks were handed to us with her holding the glasses by the rim, so not very sanitary. The service was slow as well, took a while for our drinks and bill to come out. We ordered an alcohol beverage but it was mostly water. Fried pickles were great and the ribs and wings were also great! Overall food was great but service needs some work! read more

Not impressed! Texas Roadhouse is much better for half the price!!! Had to pay extra for a salad with my steak, it was super tiny. Then our steaks arrive and over half of my husbands was fat. This was a one and done for us. We will go back to Texas Roadhouse next time read more

Went for the first time tonight 1/25/20. Was told 30 minute wait. Seated exactly 30 minutes later. Booth seat had food all down the length of it so could not sit down until hostess left and got something to wipe it down. Waitress came over 15 minutes later. Ordered drinks and appetizers and the waitress asked if we knew what we wanted and we did so we ordered our entrees. 35 minutes later we got our appetizers by a different person who may have been a manager. Needed a drink refill. 10 minutes later received our entrees. Still no refill. 25 minutes still no refill. Needed boxes and the check. Finally able to grab the attention of the assumed manager dude. Asked for boxes and check. Got boxes 10 minutes later. Still no refills. Original waitress brings our check and doesn't say a word - just turns around and leaves. 30 minutes later no one has picked up the check. The table behind us managed to grab the attention of a lady assumed to be a manager and complained they were needing to pay so they could leave. I spoke up and said same for us. She said the waitress was new and obviously needed more training. The restaurant was busy. I get that but it truly could and should have been handled better. Very disappointed. read more