The servers here are very nice and welcoming! I've been here a couple of times and the food and service is always great!

Our server was very nice but would only give one set of gloves everytime I asked for gloves, even though I asked for "a bunch" since i run through them really fast. idk lol. We were the only table during lunch time on a weekday, but still had to flag down the server from chatting with coworkers every now and then. nbd. Besides that, the crawfish was flavored really well, priced fairly and not a bad size. I think out of the five pounds i ordered, I only picked out about 2 or 3 dead ones. Got the gumbo too, and they were kind enough to separate the rice from the gumbo for me so I could take it home to enjoy it later without it getting too soggy. My favorite thing about this location is that it's newer, super clean and really spacious. The bathrooms were also very, very clean and thoughtfully designed for maximum hand washing efficiency :) I also liked that i didn't leave smelling like crawfish from every part of my body, which speaks to how clean the place was. read more

If you want the worst service in North Texas, please try this place! More than one incident of multiple staff members and manager on duty trying to argue with our table over their forgetfulness. Here are some pointers about coming to the kicking crab in Plano. - Be ready to be disappointed - Have another restaurant in mind for backup - Don't expect anyone to give great service - Your servers will forget your order so please record your order or take notes for them read more

We had a wonderful seafood boil dinner here. I ordered a pound each of shrimp and mussels with the Kickin' seasoning and all the fixin's. The medium spice was a very comfortable spice level for me and the seafood was large and generously portioned. Most seafood boil restaurant don't even have mussels and these mussels were incredible, easily the largest I've ever had. The shrimp was very easy to peel and well sauced. Even the sausage was incredible, among the best I've had in a boil. The only thing issue I can think of is that my girlfriend's book was seasoned with the garlic butter and it was almost tasteless. All things considered, we will certainly be returning. read more

We had a mixed experience at our date night here. The decor is very cute, and had a good vibe. I also think overall their price range is very reasonable. Each of our boil bags came out to around $45-50. However, my bf and I had very different food experiences. Bf loved his bag and the size and quality of his items, and said the kickin sauce was the best boil sauce he had had. Mine, as someone who can't handle spice, was abysmal for what I paid. I got the garlic butter and am not kidding when I say it tasted like water. It needed salt, herbs, garlic, literally anything. I asked the waitress for lemons and that made it more edible, but for $45 it was a very poor experience. Also, one of my snow crab clusters was a lot fresher and higher quality than the other. Service was also a bit slow. I'd say we waited over half an hour for our food, and had trouble getting the waitress's attention. I feel like I wasted my money. Bf said his was the best he's had. That's why I'm ending with a middle rating for this place. read more

Kickin Crab Plano - Seafood Near Me - Plano, Texas

We came in on a Sunday at around 5:30 pm before rush started, to see if service was better. The place was practically empty and we were greeted then seated in a couple of minutes. Madi was our server and she was really friendly and attentive. She gave us water in a few minutes and immediately took our order. We got 2 lbs of crawfish mild kickin style, with 3 potatoes and 6 sausages. We also ordered rice and their garlic noodles. The garlic noodles were huge! They were good, but nothing really special. I noticed that our sauce this time was very little so we didn't have a lot of sauce to dip our rice or noodles in, which was a bit disappointing. We ordered more crawfish this time, but a lot of the crawfish were cooked too long and so it was harder to peel, and many of the crawfish were tiny, compared to last time. Our total came out to be ~$53 with tip. Not bad, but not exceptionally great either. We may or may not come back next time. The service was definitely way better than during peak times, so I would recommend coming earlier for dinner. read more

Amazing food and service!! Highly recommend!! Their crawfish is fresh!! Amazing side dishes as well! read more

Kickin Crab Plano - Seafood Near Me - Plano, Texas

Overall, I'd have to say we were disappointed in our experience at this location. The set up was nice, big, and welcoming. However the food, especially the seafood, tasted frozen including the crab. I am not sure if we just didn't go at the right time or stuff is not in season something. The flavoring was decent, but the actual food was just blah. It's a new location so all the staff are brand new and getting hang of the ropes... our waiter was young and kind of made our ordering experience really confusing. We ended up having to order twice because he didn't understand us the first time or got confused. They do offer decent specials though that allow you to order a combo of different meats so nice for families. Glad we got to try it out, but don't think we will be back. read more

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Been to the kickin crab in Carrollton and Garland, and both of them are way better in flavor and customer service. Not sure if it's because there were games going on, but service was bad tonight. Servers look like they were just behind the bar watching the tv. Crawfish tasted like how the seafood section in supermarkets smell, had to spit mine out right away. We got two bags of the same flavor, but when the food came out, they were different color sauces, with one a lot saltier than the other. The manager/owner then tried to gaslight us into thinking they're the same flavor, like we don't know what we tasted. Two people in my group also felt very sick on our way home after eating there. If you're wanting to eat at this restaurant, save your time and money and eat at the Carrollton or Garland location! read more

We made reservations in advance, but the service did not reflect that. The restaurant was not busy, yet it took nearly 20 minutes for us to be served water or have our order taken. The delay was disappointing, especially given the number of guests in the restaurant. read more

This was a rip off! They charged us $18.50 for a side of potatoes and sausage!! We spoke to the person on duty and they told us no refunds because we ate it. We were going off the menu and it should have been $11.25. Draft beer for $6.25. We asked for the manager and they told us they would not give us their name. Not worth it! read more

Kickin Crab Plano - Rip off! - Seafood Near Me - Plano, Texas

Oh man second time here and terrible service. We asked the bus boy who was so sweet and helpful to get a server for us after sitting there for 20 minutes and nobody came. We called 6 hours prior for a reservation of 10 and not prepared at all. Every time service is terrible. We had to leave, nobody greeted us. I've worked in the service industry for 10 years and never have I had this problem. Do not recommend. read more

This place is amazing! Pricey, but good. I was surprised at the many differences between this location and the one I visited in Houston. You'd think the menu would be more uniform and pricing would be similar. It's significantly more expensive at this location. The service was great! Everyone was super friendly and helpful. My server even packaged the rest of my food to go. The ambiance was quiet and there were a lot of families dining in. I got the Half and Half Boil with kickin flavor and medium heat and the Garlic Noodles. I highly recommend both, and if you eat like me, this easily will be 2-3 meals. read more

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Went to Kickin' Crab in Plano, TX and it was amazing! I ordered the Snow Crab Special, which came with 1 lb of snow crab, corn or egg, potatoes, and three sausages. Everythinf was super tasty and perfectly seasoned The service was quick and attentive, and the restaurant itself was very clean. The scenery is definitely a vibe--they had it decorated so cute for Valentine's Day, which made the experience even better. Overall, great food, great atmosphere, and great service. I would definitely go again and highly recommend if you're craving a good seafood boil! read more

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I had never been to nor heard of a seafood in a bag restaurant, Cajun boil, or the like. So you may be able to imagine my confusion when 2 clear plastic bags filled with cooked clams in sauce (smelling and looking delicious, mind you) were basically plopped down in front of us with little more than an "enjoy". The table between us had 2 drinks, a napkin holder, and these two sacks- literally nothing else. No utensils, plates, bibs, gloves, bucket or instructions. The place had literally just opened so there were no other nearby tables yet taken by others we could scout for answers. I flagged down our server (he was in training) and asked, "how do we eat it?" The server's trainer came by and we learned the basics - that there are no plates or silverware (other than a fork to open some shells), and you can dump the food out on the butcher-paper-covered table and eat with your hands. In our defense, the gloves and bib that usually were provided hadn't been- those would have given us a clue- but the server fixed that immediately. The food was really good. We had a couple kinds of clams, and are looking forward to trying other things in future bags. We also ordered a shrimp and rice plate- the dish with its garlic sauce was very tasty- reminded me a bit of the shrimp truck plates on north shore of Oahu. So despite the odd start, we really enjoyed kickin crab and will be back to try more of the menu. read more

I'm giving this place a 3 stars for the SERVICE. First time trying out this place. The food was good, tasteful and lots of flavor. However, I need to talk about service. Not a big fan. You would expect the waitress/waiter to check on your table to see if you need anything while you're cracking and peeling your meal...NOPE!! We were greeted when we arrived and were seated right away. The place wasn't busy yet. He took our order, which I'm assuming he's fairly new because he didn't know the menu quite well. Completely thought we wanted to order something else, had to correct him and show him the menu. When our meal arrived, we had to ask for a cracker, mind you, there was 2 of us but only got one. Not ideal when one had to wait for the other to use it. As others arrived and seated around our table area. They were treated way better. Their waitress and greeter checked on them way more often. Our waiter NEVER came back to us, we were there a good 40 mins since our food arrived! When we were ready to go, we had to get someone's attention to ask for the check and box. I did mention to that different waiter that no one ever checked on us. Please teach your waitress and waiters to keep checking on their table and needs of their customers, given the type of food that you are serving. Customer service should be impressive to your customers to keep having them come back and tipped appropriately. I was disappointed in the service but no complaints of the food. read more

There's 6 of us, Our table spend literally over $300 just for somewhat we call appetizers, a friend order 1/2lb of headless shrimps and got serve with head on and it was over cooked, he just wanted it fix... but bc they have NO REFUND NO EXCHANGE POLICY, The manager come to argue with him and end up calling the cops( cop even told my friends that it was probably the 8th times they had been called here for the same problems) to get him kick out so we all have to leave with him. what's a joke??? WE WONT BE BACK. read more

Absolutely terrible experience last night. We waited over 1 hour for our boil after seeing guests arriving after us receiving their boil. After speaking to the manager (she wouldn't give her name) she refused to take care of us and comped our drink like she thought that would fix the issue. The "manager" was completely unprofessional and was yelling at us at our table after refusing to take care of anything. Also, all of the Food Service Manager certifications on the wall are expired! read more

Kickin Crab Plano - Seafood Near Me - Plano, Texas

Mandy's service was excellent! She was attentive. Food was tasty. Definitely coming back. Place is clean.

The Plano location is the one to come out and visit! 1st timers and wow! We felt like royalty with Roxy and her new team she was training them on the spot. Great smiles eager to serve. Now that's what I call service! The place is a few months just opened. Clean place and great atmosphere. But let's get to the meat and bones! The food was superb and I'm not exaggerating steamy and tasty. Such flavors and the margarita mango/strawberry was refreshing we ordered one half snow crabs and half shrimp kicking medium and a side of spicy! And let me tell you it was so good we placed a second order. The shrimp were a great size and the way they cooked them just right. All was just amazing and our new go to seafood food place! Let me tell you we been looking and finally our search is over! We will be back to try their crawfish! See yall lovely ladies in February! Oh and that awesome Roxy lady now I would just come back for that great royalty service! My husband and I will let the word out about this place. read more

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The best seafood boils ever. I love the mussels and big shrimp. Crawfish was good and get many per pound . I love the calamari and sweet potato fries! read more

The manager at this location is insanely rude and extremely disrespectful. As a manager you should represent your team and YOURSELF. Me and my friend ordered 1 pound of shrimp and 6 potatoes and 2 corn and 2 small drinks. We came in and got seated and ordered our food, our server was Roxy (the manager) she came back with a bag, me and my friend opened the bag and there was only 6 potatoes in the bag and 2 pieces of corn and that's it. We wave at Roxy to come and we were confused and asked her where the shrimp was and she immediately got defensive and said "yall didn't order shrimp" when WE DID. Instead of her apologizing and saying something like "oh I'm so sorry let me get that shrimp for you" NO! She didn't! She argued back and attended us with the biggest attitude ever. After 10-15 min we got our shrimp. And our server switched from one person to another. Whenever we were about to pay our total ended up being $54 dollars!! I asked the server "were the potatoes and shrimp charged separately?" And she said no WELL turns out it was I called today and requested the same order that I ordered that day and my total was $25! I called again later and requested to speak to a manager and it was Roxy who picked up the phone. I asked to speak to a manager and she immediately got defensive again and kept saying "how can I help you" I said "you can help me by letting me speak to the manager" and I was going to tell her about why we got charged $54 and she kept saying "how can I help you, I am the manager" in a very altered way. As soon as I said "okay I was going to tell you about my experie-" and she hung up in my face. How can a manager act this way towards her customers or any human being in general. This is so disgusting and mind blowing. HR please do something about this manager and please take close consideration into who you decide to hire because this person is representing YOUR company. Thank you. For anyone wondering what the managers name is it's ROXY. read more

We were greeted by Jennifer, who I later found out was the manager. Service started off okay; however, we never received bibs, gloves, or utensils for the crab legs, while other tables around us had everything they needed. I ordered the $34.99 bag with broccoli and rice. A few minutes later, a gentleman brought the broccoli out separately on a platter and told me I would need to put the broccoli into the bag myself. I explained that I've dined here several times before and have never been told to do that. He returned and insisted that I would have to add it myself. At that point, I told him I no longer wanted the broccoli because that has never been my experience here. Jennifer then came back to the table with the same broccoli. I explained the situation again, and that's when she informed me she was the manager. Instead of listening and resolving the issue professionally, she began arguing with me. As a manager, her leadership and customer service skills were very disappointing. She never returned to our table afterward and instead sent another young lady to assist us. From that point on, we had to repeatedly ask for refills, to-go bags, and other basic service needs. Tone is everything. Had she calmly explained that the broccoli does not go in the bag, I simply wouldn't have ordered it. There was no reason for the situation to escalate. Additionally, the rest of our order was incorrect. We were missing a full pound of shrimp, and the shrimp that we did receive did not have the heads on them as requested. This restaurant has been good during my previous visits, but due to Jennifer's unprofessionalism and attitude, I will not be returning. read more

I really tried giving this place a second try because I love their Carrollton location but this is not it. This location's boils are extremely dry. And they charge you $4 for a SMALL side of extra sauce. After seeing the size of the extra sauce we asked for we simply asked for a refund and they took about 10-15 minutes for the manager to come with this rude attitude saying she wouldn't give us a refund. I tried giving this place a second chance because it's so much closer to me, but it's such a disappointment. And not mention how rude management was about the whole situation. And to top it off she's rude to her employees, cusses at them and the employees state that she's always like that and have to apologize for her. How embarrassing is that? read more

I enjoy myself every time I come here! The service is really good and they are really fast. The food is really good and affordable as well. read more

Kickin Crab Plano - Love the atmosphere! - Seafood Near Me - Plano, Texas

Just opened so we tried it out. Clean modern fresh looking inside. It's seafood boil style so you order by the pound. We got shrimp and sausage. Kickin sauce medium spicy. When the bag hit the table the smell was incredible. If you get fries, dunk them in the sauce. I have an ok spice tolerance and the medium was just enough to still be delicious but not too spicy for me. Very fast and friendly and fast service also. And you get gloves to keep your hands clean. read more

Service excellent - although it was just in the restaurant ; we had combo #3 for 110 . Floor amazing - seafood cook to perfection . Skip the gumbo 10 and it doesn't taste good at all . I would recommend the combo #3 - the price is just right . We had the mild Cajun flavor . read more

Service was amazing Roxy was so sweet and the atmosphere was really nice loved the music lol ! Food was really good compared to other bad seafood experiences in dallas !! Loved it !! read more

Complete disappointment first time wanting to try this place. Our server was kinda rude , plus each time we asked her about the food she didn't had the answer or her answer huff and puff. The manager couldn't even show her face for the inconvenience we had it was the worse customer service me n my wife experienced I understand their policy but come on you want for your customers to want to come back n with that kind of attitude and service nobody would want to come back but any way it is what it is. I recommend fish n tails they never disappoint. Well in my experience. I almost forgot I ask for an alcoholic drink I ask for crown and coke the coke was flat n serve in a plastic 6 oz cup ... read more

I have called to order 20lbs but the manager pick up the phone and say I can't. And I asked why she say because she is the one who make the decision. Also then I asked for her names she won't give me her name. Very rude. read more

We really enjoyed the food. We had a seafood bag of snow crab and mussels. The Louisiana sauce was just the right amount of tang for those who prefer less kick. The staff is very friendly! read more

Tiffany is AMAZING!! The environment is so welcoming, my group was immediately greeted so kindly by our server Tiffany herself. The entire establishment is so clean and updated, there is so much visual interest throughout the restaurant and young kids would definitely enjoy. The bar is also beautiful and they have a wonderful menu selection for drinks and food. The pricing is amazing as well as the menu layout, ordering was so simple. All the necessary utensils including gloves, scissors, crackers and more were brought to the table. The food was fantastic and packed with flavor. The seafood was fresh and the appetizers were hot and delicious. The bathrooms were very clean and each stall was supplied excessively with all necessities.They have a handle less door mechanism that promotes ultimate cleanliness and amazing photo ops throughout the establishment. read more

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What a sorry excuse for a manager and service. They deserve Negative 5 Stars. We a group of 6 went there in Plano...Service was very slow and probably not the waitress' fault as it appears she was not trained. We ordered oyster on half shell 2 orders, they were not bad. We finally got ordered and the food came out hot and ready to eat, however my order was incorrect...and after trying to peal the shrimp I found them so overdone the shell was stuck to the meat plus I had ordered Headless shrimp. They delivered overcooked head on shrimp. I brought this up to the waitress which completely ignored. Also, refused after asking to bring some sort of dish to dump our food into...That never happened and the table continued eating out of clumsy plastic sacks. The waitress finally came back and informed the table they have no such container. I decided to suffer through the shrimp having a head part, that is until I discovered they were so overcooked they could not be pealed. Bringing this to the waitress attention, I handed her the bag and requested they be removed from the bill. She returned and stated that was not possible and pointed out that she had read back the order before turning it in. Now this issue is clearly not the waitress' fault...I requested to see the manager...the manger came out with a sever attitude stating she was going to do nothing and tried to hand the bag back to me...stating the waitress had repeated the order and she was not going to do anything. I asked her to peal one and she instantly refused and said she would make her so called chef do it. She also pointed to the restaurants holy grail...the napkin dispenser which says "No Refunds or Exchanges After Order Has Been Placed" She did not offer anything to a table of six spending several hundred dollars in her establishment. She had an abrasive attitude and was down right snotty. I have been to thousands of restaurants in my lifetime and have never received a verbal tongue lashing from an employee let alone a manager. The store policy written on a napkin container is not only strange, it goes diametrically opposed to the hospitality industry. She should have offered a refund or replacement. She escalated the situation with her rotten condescending mannerisms, speech and complete attitude. I followed her to the counter with the other part of my order in hand (mussels) and told her she could take those back too. She turned and shouted she was not going to do a GD Thing. At that point my frustration got me and I did curse at her...I decided at that point to go back to the table and let it all be...UNTIL...Who pulls up but the Police Department. She called in a Trespassing charge on me and demanded, I be expelled from the premises. After exiting the restaurant the officer informed me, that this was a regular occurrence at this location, that the management and employees regularly disparage customers, make them feel as at fault and refuse to accommodate in any reasonable manner. DO NOT GO TO THIS PLACE...They will be out of business in short order... read more

Kickin Crab Plano - The Warning - Seafood Near Me - Plano, Texas

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This was the worst meal we have had in years of growing up in the East Coast. I've eaten crabs my entire life first of all we sat down and I asked the cost of king crab legs. They told me $145 per pound, and usually would include one leg just under a pound. Then I asked about Dungeness crabs they told me they don't have them. They're out of them. We ended up getting some combination meal that was horrible. The shrimp or overcooked the sausage was disgusting. The potatoes were mushy. Everything tasted like frozen fish that was so fishy. When I told him they could care less we didn't even eat the food such a disgrace stay far far away from this place. They obviously take no pride in their product. read more

Kickin Crab Plano - Receipt - Seafood Near Me - Plano, Texas

the food was amazing.. the customer service is the worst! i called lastnight to place an order by phone. first time i called, no answer. second time, got an answer then was immediately put on hold. the workers were not busy. i heard a lot of personal conversation. when they finally came back to the phone, the workers acted as though she couldn't hear me then hung up. i immediately called back, 7x actually and no one ever picked up again. this caused a late return back to work from lunch. this was utterly unprofessional, and a terrible experience. if i didn't have my stomach set on seafood, and the surrounding places weren't already closed, i wouldn't have come here. when i arrived in person and was able to see the workers jacking around, it was a disappointment. this is a new restaurant and it's already starting off bad. UPDATE: came back the following day to give them another chance, i ordered online 45 mins ago and the food is still not ready. it is not packed in here. There were 8 tables and all of them had food on the table. This location will not last long in comparison to other competitors. I can confidently say that. read more

What a disappointment! Seafood is not fresh, we ordered shrimps and clams, everything tasted bland, as of they forgot to seasoned the food. We brought that to their attention, they said they can bring more sauce with an extra charge, we said ok, then the extra sauce came, still tasteless. This is the worst (in term of taste) crawfish house I've been to. I had to request for salt and lemon to season my own food, still didn't taste good because it's not fresh. The cook doesn't know how to cook. Also, the food came cold too And they made a mistake brought us heads on shrimps while we had ordered heads off. The manager handled the situation poorly, arguing and accusing us for ordering it that way. It's so odd. Too many mistakes just for 1 simple order. I wouldn't come here again, such a waste of money. Could not finish my food, took it Togo to give to the homeless. read more

Got yelled at for parking at this location and trying to go into the next door business even though I placed a pick up order at the restaurant and was waiting for it to be ready... mind you I tried to explain it calmly and the employee yelled at me and told me to move or she'd call the cops. She must be deaf or dumb saying it's for the restaurant only when I explained calmly I was spending my money THERE in addition to the next door business. I'm issuing a chargeback and taking my business elsewhere. They likely would've messed with my food anyways with how aggressive they were. So weird to be speaking to a customer like that. read more

Amazing food!!! I got the shrimp and snow crab. Super fast service and great music. Definitely check it out!!!

Amazing service! We love the atmosphere and food. Clean environment with friendly staff! read more

Kickin Crab Plano - Seafood Near Me - Plano, Texas

The food was amazing and Mandy was an amazing server!! Would reccommend this place. Please come here guys!