Worst customer service I've had in a while. Crappy attitudes from everyone in general and low…read moreavailability of products. I came in looking for some spark plugs and ignition coils that I had called ahead about a few days prior. After waiting for someone to come out and greet me for around 15 minutes, I was told by a snarky read headed young dude at the counter that "nothing is kept put aside after a day or two" and they didn't have all the parts I needed. This place just sucks all around. Go to the Napa on Fairbanks instead. They're super cool over there and will actually have the stuff you need. Oh! And when I went to pay for the parts they actually did have for me, I asked about a military discount because I'm active duty, and was angrily asked for my ID, which is fine but almost never happens anywhere else. Just saying

The saving grace for this two star review is based on one person, his name is Lee…read more Stacey actually was the first one to pick up. From the minute he picked up the phone I could tell this would not go down very well. Instead of addressing the customer first, the first thing I heard was him yelling about how the system went down. And how he wasn't printing anything because his computer does not print. That was certainly not expected. Being that I did some research on my product, I already had looked up the specs, knew the pricing, and new the part number. The only thing I had asked was if the part was on hand in their shop or if any of the other Anchorage Napa's had the part. He proclaimed it was hard to do with their systems being down that he will put me on hold to ask. Well he did keep me on hold. A few minutes later Lee enthusiastically picked up asking if I was being taken care of. I told him that Stacey was asking someone about a part and Lee quickly took charge. He also noted that the system was down, but said he could still check in another way so he then placed me hold. Just a few seconds later, Stacey came on again and said it would take 20 minutes because he couldn't do anything with the system being down. I said that was fine, Lee was also looking. All Stacey said was okay, and hung up on me. Really though? There is never a reason to be unhelpful, inattentive or rude to a customer. Especially one who (I think) is pretty pleasant and understanding. Thankfully, Lee still had me on hold. He let me know that the 5th Avenue location did not have the part on hand, however Dowling and Spenard did! And while my part was only requested my manufacturer, that they did have a Napa brand, with a 3 year warranty. He also let me know that there was a "bucket sale" going on. You buy a bucket for $2.99 and anything you can put in the bucket ends up being 20% off. Doing the math, bucket included, I end up saving an extra $30ish. Hell I'll search for anyway really to make a sale. Lee went above and beyond - between being super curious on the phone, searching for my part, finding a similar yet still compatible part for my needs, and also saving me money! I really could not thank him enough for being so helpful, and certainly let him know how much Stacey sucked. He joked that he hears that a lot. That's truly unfortunate.If I were to base my experience solely on Lee's poor service over the phone and Lee did not pick up, I would certainly take my business elsewhere. Lee, if I could I would give you all the stars on this review. But in general, I've certainly experienced better treatment at Auto Zone, O'Rielly's and half the time, at Walmart.

Joe Atafua, the Manager here went above and beyond to help people…read more A woman with children stopped because her car stopped. He took time from his day to help her. You don't see this type of kindness often.

I was Stuck at the Oreillys Auto Parts Parking Lot for an evening and a day with three kids and a…read morelost days wages. Because they sold me a faulty Alternator in March and by last week I was being jumped.from.oapce to place. After getting my mechanic involved. They wouldn't test the Warranty swapped Alternator. Both by the way are made by Ultima. That they use in their online tutorials and endorse. My mechanic was taken aback by their reason for not testing the warranty swap. Which caused the ABS to go out. The engine and transmission to struggle forcing us to stay 1/2 hour From Napa closing. We took out the Warranty swap Alternator. Test it. It failed. I had to buy another Alternator. The Ultima Reman failed. I was sold a faulty AlternTor and.got a dud as a swap! Fraud through and through. If not just by Oreillys, definitely willful onUltimas part. My truck runs! I went to get a refund. I went to the cou terminal showing recipts and invoices of this qho saga. Rather than settling it at the counter, in store . The manager took me out side to say he is not giving me a refund. He passed.me off to his bosses. Knowing full well that whY happened was completely wrong. I am broke. I Owe my Mechanic a lot of money, no wages. Stuck in Wilow till Friday. With 3 kids and little to eat. Don't buy Ultima remains, stick t[ the aisles and what ever is behind the counter is serious risk. The only Star I gave were for The Employee's they were great and I valued their service. Theor floor level manager and Corporate get Zero Stars!

I went back for ice melt. The manager, a black lab, is a super good boy. Yes he is…read more Ok I could have gotten ice melt anywhere, and I did, but I needed to see the dog :)

Incompetent, and not helpful. Thank god two Autozone stores have now opened. I have been using…read moreO'reilly/CSK Auto for 15 years and they have successfully killed that. A battery I bought there failed on me. I brought it back, it tested bad. They assured me it was covered under warranty. They pulled my history, and easily found every part I had bought there, except the battery. It was their brand, had the date stamped on the top, I even remembered the name and description of the guy who sold it to me. All I got was a sorry, and a "can you pull a bank statement to prove you bought it here?". A bank statement? F**k off. Did I mention it happened to be the most expensive battery they sold? Now when I need parts, I have one less place I have to call when looking.

I purchased a set of steel spare rims and tire pressure monitoring system/sensors from their store…read more Staffs were very professional and knowledgeable of their field. After installing my winter tires and mounting the TPMS, the local mechanic discovered that the TPMS will not work. After explaining the situation to one of the staffs at Six Robblees' over the phone, the supervisor immediately coordinated with Big O' Automotive (another great place) and arranged my TPMS replacement at Big Old Automotive free of charge at the next day. I am very satisfied with their service and will have no reservation recommending it to anyone.

First time doing business here resulted in multiple episodes of miscommunication or lack thereof…read moreand a general sense that I as a customer was inconveniencing the staff from something else, with a follow-up message to the corporate office through their website going unanswered. Edit 12/5/2016: Letter to Company President also went unanswered. This place clearly does not want repeat business. First time now also last time.

I have used Bob's Service for years, decades. They are professional, courteous, and knowledgeable…read more I can recommend them with no hesitation.

From the owner: Bob's Services, LLC is your one-stop shop for all your truck repair and maintenance needs in…read moreAnchorage, AK. From truck conversions to hydraulic repair, snow plow installation, and truck accessories, we have you covered. Our expert mechanics are dedicated to providing top-notch service to keep your truck running smoothly. Visit us today for all your truck repair and accessory needs.

Price gouging at its finest. Charged $900 for a starter that retails $150-$300. No buyback on the…read morecore, 5 day return policy, 30 day warranty. total ripoff.

Everybody can give you a good promise when you patronize their business. But when it comes to…read morehonoring their waranty, now that's a different story. I purchased a refurbished starter from them and it went bad 2 months later. I went back to them, and got jerked around by their manager. What a shame!

If you want courteous, quick and accurate availability of gently used OEM parts combined with…read moreeconomical pricing then you have the right place to go to! Acquiring the sunroof glass for our 2016 Audi A4 was proving to be a very expensive and drawn out task. The dealer wanted a premium and told me it would take 8-12 weeks to get here! It was February!!! Who has the rest of winter to live without sunroof glass? Called up Northwest Auto Parts and BAAM! Immediate availability at 1/8th the cost. Thank you so much for the help. Thank you for the parts!

From the owner: Northwest Auto Parts is here to serve Alaska's far north automotive needs. We promise…read moreAffordability, Excellent Quality, and Outstanding Service. We ship/deliver to all local shops in Anchorage, Eagle River, Wasilla, Kenai, Fairbanks and the Alaskan Bush Communities. We also ship small items to your door. Our prices are often 50% less than new prices, with Original Engineered & Manufactured (OEM) quality test parts. Our parts are backed by Alaska's best warranty with extended protection available. We are Alaskan recycling since 1955... We're in it for the long haul, just like our auto parts. The quest for an affordable quality part and excellent service started with an idea and ended with Northwest Auto Parts.

What great communication. Bonnie ( and the owner once)…read moreKept me informed as they cranked out some overdue preventative maintenance I chose to do on The brakes. I always trust that they'll do what I want. While keeping an eye out for other impending issues. I always opt for as much preventative as I can. Who wants a call from the spouse when you're out of town. " hey honey. The car.......@$%#... I don't. Trust Big O's My Dad did.

I want to give a huge shout-out to Bonnie at Big O Auto Repair…read more She took the time to clearly explain how these warranties actually work--something I wish had been done when I purchased my truck from Dodge Chrysler Jeep on 5th Avenue. Unfortunately, the warranty I was sold there can only be used through their service department, and dealing with them has been an absolute nightmare for even minor repairs. Bonnie stepped in and walked me through everything with patience and professionalism. Because of her, I'm now in the process of canceling that warranty and switching to one that allows me to use Big O exclusively. That peace of mind means everything to me. I've trusted shops like Big O Auto Repair before--my last truck lasted 20 years because I had honest, reliable mechanics who did the job right the first time, never cut corners, and stood behind their work. That kind of trust is hard to find. The team at Big O is exactly that--honest, knowledgeable, and genuinely committed to taking care of both you and your vehicle. I have full confidence that with their help, my current truck will go just as far. If you're looking for a place you can trust with your vehicle, this is it.

This company has helped me multiple times with all my truck needs, employees were kind got my truck…read moredone early. I 100% recommend Total Truck.

got a best top camper shell. leaking in multiple locations after less that 24 hours…read more they Told me they were having trouble stretching the canvas, trying to say how every top is different . I doubt a company is selling a product that come different every single time .. or the Other excuse was " sometimes they come folded in the box differently making it harder to install " i was told one hour, it took nearly 8 hours. After calling and hearing your truck will be ready in 35 mins, I showered up 2 hours later only to wait in the lobby another 50 minutes. Now I have I to go get it uninstalled for a refund, wasting Even more of my time .. what a horrible experience. Pretty sure I see marks on my truck as well, near the install area that weren't there before . I will be video documenting every inch of my truck before putting it in their hands again for another " hour"