I could not be happier with the level of service I experienced buying my new Mazda. Javier and the rest of the team was great. Like most New Yorkers, I know what I want and value my time. I found a car I wanted in Koeppel's inventory online and requested a quote. I got a competitive price and set up an appointment for the next day within an hour. When I showed up, they showed me the car and honored the price. I was in my new vehicle within the week. I would definitely recommend coming here and will be back the next time I'm buying. Two important tips: 1) Koeppel has Sunday hours, unlike most car dealers which only open Monday-Saturday 2) For Manhattanites without wheels, the showroom is easily accessible via public transit. Take Long Island Railroad 12 min from Penn Station to Woodside and walk or take the subway read more

After several weeks of shopping around at different stores we ended up getting our Mazda cx5 at Koeppel Mazda and what a DIFFERENCE from the other places we visited. First of all I am in love with my purchase. They had a beautiful showroom and friendly staff . We dealt with Christian and Arthur. They really made the difference, they weren't pushy at all and that was really big to us. They seemed to really listen to our needs and concern and we were extremely satisfied with their service. I have already sent out my sister in law to them and recommend them for all your mazda needs. Thank you again ! read more

I was making my first-ever car purchase (well, to be more precise, lease). Wasn't really sure what I needed to do or how to do it. My brother had leased his first vehicle from Koeppel Mazda two years back and recommended that I check them out. I also had gotten other recommendations from friends to use Koeppel. I did my homework on the car I wanted and knew everything about the deal I wanted before I showed up. I had some preliminary calls with Raul and Saiful before the day of my visit and they were very helpful. My visit was smooth, comfortable, honest and efficient. I got the car I wanted and the deal I wanted. The entire team (Raul, Saiful and Steve) treated me and my wife like family and I honestly could not be happier. The team went above and beyond my expectations to ensure I would get the car in the fastest amount of time possible and with the least amount of hassle. I can already tell that I will be a Koeppel customer for life. THANK YOU KOEPPEL MAZDA! read more

I'm not one for reviews but I had a great experience here and wanted to personally mention the service because it's NYC and not everywhere you'll get great service. I've seen a few dealerships before seeing Koeppel Mazda. Some others were giving me a low value for my trade in vehicle and others just wouldn't work with me because I was missing a higher down payment and so on. I met Jonathan Stinger (hope I spelled it correctly) and he was great. I thought "yea this is too good to be true. They're working with me too well." But that's exactly what he did. Work with me! Meet me in the middle and see what was possible. He made it happen where I walked away with a brand new vehicle of my dream. I was able to go trade in my little first car (ford) to a lovely SUV Mazda. At first I was skeptical especially when waiting for my white vehicle to arrive but when it took too long, Jonathan showed me another color if I was interested in not waiting any longer. It was beautiful and now I'm more in love with it than the white one. I say go see them but more specifically see Jonathan! He's attentive and overall great friendly person! He'll help you out! read more

Koeppel Mazda - Car Dealers Near Me - Jackson Heights, New York

Saiful Islam and his crew, including Jay Polanco, were great. No haggling, no BS. I was shown the invoice price for my CX-5 from the get-go. We figured out a reasonable lease arrangement quickly and fairly. And Saiful worked with me on extras like a premium color and all-weather floor mats. I will use Koeppel again and recommend to anyone who asks. read more

First time leasing a car and my experience with Koeppel did not disappoint. I started out my research with texting all Mazda's in my area. Koeppel (Angela) got back to me right away; cant say the same about others. My wants and needs were considered and there was no pressure. Ray (sales manager) personally called me to close the deal. He didn't even meet me in person, but was still very personable and considerate. He even threw in a nice gift. When I arrived to the dealership, Jay was super nice and attentive. He answered any questions I had, and encouraged me to ask more questions. He explained the details of the car. Dante was the financial rep and he was very nice as well. He didnt push anything additional packages on me, but was persuasive. Everyone at Koeppel made this such a great experience and I would definitely be going back to another car from them. Happy Customer :) read more

Hands down, the best -- and easiest -- car buying experience I ever had. I went to Koeppel after going to another Mazda dealership in New Rochelle where I had a horrible experience. First of all, the showroom itself is gorgeous. I worked with Orlando, who understood exactly what I was looking for in a CX-5. He was extremely pleasant and knows a lot about the vehicle. I then met with Saiful, the sales manager, to negotiate the price, and we agreed on what I consider a very fair price. He couldn't have been more pleasant. I took advantage of Mazda financing at an incredible 0.9% for 63 months, and working with Steve, the finance manager, was a pleasure. They day I picked up the car, I spent at most 15 minutes with him. Yes, it was that easy. There is a reason why this dealership has an A+ rating with the BBB, and they work hard to make sure they keep it. read more

This is our 2nd purchase from here and it continues to be an amazing experience, our sales agent Saiful was professional, fast, pleasant and polite. No- pressure and my husband didn't feel rushed. Saiful went above and beyond he definitely made the deal quick and painless. I would give 10 stars if i could no exaggeration. Oh loving our vehicle. Thank you read more

We just bought our mazda 3 hatchback yesterday 09/07/20 and it was a smooth dealership all employees our amazing and nice especially our dealer Jonathan Stenger I highly recommend him..and thank you to they're boss Saiful Islam very generous and helpful. Thank you mazda! read more

After going to another Mazda dealer (Garden City) and getting dishonest people and deceived, I called Koeppel Mazda and turned a bad experience into an amazing experience. From start to finish Saifu l(GeneralManager) was AMAZING!!! and his staff were absolutely wonderful to work with. They achieved everything I asked them for and got me the car I wanted. I would recommend them to everyone I know to purchase a new car. HONEST, RESPECTFUL,SINCERE, COURTEOUS, KNOWLEDGABLE... What else can I say about them. They get my 5 STARS with ease. read more

I had an issue with my vehicle, took it to Koeppel Mazda Service and they resolved the issue. They provided me proof that my issue was related to the Auto Body Repair done to my car. The Service Manager, Carlos and the rest of the staff did a great job resolving my issue and my car was fixed. They were very professional. read more

My partner and I had such a difficult time finding an SUV for the past couple of days however the minute we walked in and talked to Stein all our fears and problems were eliminated. Stein brought us through the entire process and most importantly found us a beautiful car at a great price. Stein has a gift in helping people and I hope that if you're looking to get a car that you ask from him. I honestly hope he's still there for my future purchases! read more

Koeppel Mazda is by far the best dealership. They were extremely professional and great to work with. Jim who was my sales manager went above and beyond and was a pleasure to work with. Steve the finance manager was just as great. After having a poor experience at another Mazda, Koeppel was a breath of fresh air. Def shop at this dealership if you want a good deal and professionalism. read more

I have been shopping for a new lease for the past month and I can tell you this place was my worst experience I have had for getting a qoute on a lease. I came in and was introduced to Carlos and told him I was looking into the Mazda 3 GT hatchback w/Premium. I waited over 20 minutes sitting there just for him to come back with numbers. Finally, he tells me for 15k/36 months it would be $349 a month with 2k total down! I told him right nope that will not do, too much. He nasked me how much I wanted to pay and i said $250. He looked at me in discontent and immediately said no. Now I am not expecting to get 250 but any dealership should expect someone to try bargaining because someone who know what they are shopping for should know what the numbers are and how much money is on the table. I asked him for a breakdown on how he got the price, selling price, 4th of july incentives, mf/apr and residual. Here is when he starting getting rude, and notice he was annoyed I was asking for these numbers. He throws a piece of paper and a pen and tells me to write down what I want to know. I replied and told him, I already told you, just give me a breakdown and not some chicken scratch on piece of paper. He comes back after 5 minutes from the managers office and instead of trying to offer me a better deal, he comes back with the selling price and mf.I was shocked because this was the first dealership that I visited and would not try to negotiate the price. (shopped for the GLI and Renegae) Also I asked this guy multiple times on what are the 4th of july incentives from mazda were, such as lease cash back aside from the dealer discount and he NEVER anwswered that question! (ASKED LIEK 7 TIMES!) He kept giving me an attidude and took me as a fool. I was fully aware there was a ton of money on the table. I think he thought I would not know what the incentives from mazda were so he can pocket the money. I was amazed at how he would not try to drop the price and answer my questions clearly about what was the mazda incentives for 4th of july! He kept bragging I wont find the hatchback gt anywhere else but here to entice me. I dont give a F lol. Listen I was not expecting $250 a month, I wanted numbers so I can understand what you are selling and if you refuse to try to drop the price and be clear with me, then I am done with you sir. I walked out feeling insulted, taking me like a fool without knowing. Unfotunately alot of customers do not know better and probably any positive reviews here do not know they were rippted off. So I got the same car for $285 a month elsewhere and will never looked back at this place. STAY AWAY! VERY UNPROFESSIONAL! There are much better Mazda Dealerships out there such as Valley stream and the spot I got my color (Eternal Blue) was at Schwartz mazda in jersey. read more

OMG Christian was amazing he helpes us come out in a vehicle at a great deal. I highly recommend this place and Christian if you are looking for a new or used vehicle. read more

Highly recommend the service department at Koeppel. Took my Miata in to clean the drain cover assembly and unclog the rain rails in September. Service was prompt, staff was friendly, at a reasonable price. Problem recurred about month later, which is not typical. Took the car back to Koeppel and they fixed the same issue at no charge. Special thanks to Donna and Jeanette who were immensely helpful and patient. read more

As an inexperienced female shopper looking for a used car, I have encountered several pushy sales persons in a few dealerships. And then I came to Koeppel Mazda... What a difference! Raul was very knowledgeable, pleasant, and accommodating. He did not employ high-pressure sales techniques and gave me sufficient time and space to make my decision. Eight months later, I still love my car and my car-shopping experience with the Koeppel Mazda dealership. Highly recommend! read more

As dishonest and disingenuous as you would expect from any stealership. Finance manager ( whos name i cant even remember) refused to disclose terms of my finance when I asked , sent us away back to salesman so he can process the loan offers behind our backs , selected the highest intrest credit union that best benefits himself and his dealer without my consent or approval and refused to disclose all my available offers when I asked. Refused to disclose my itemized invoice when i asked. I went to confront him about making the decision for me instead of disclosing all my credit offers so that I can make the choice , he than tries to lie saying that he did disclose all my offers when all he did was present me with extended warranty add ons with tire and wheel protection packages. Complete waste of my time and all because I didn't have a need to buy in on all there high cost extended warranties with wheel and tire protection packages . My first and last time doing business with koeppel and all there associate branches.. in about 2 weeks from my posting of this review the federal trade commission will put a stop to these scam artists and all the other dealers taking advantage of there customers thankfully.. Absolutely trash business practices and a absolute trash dealer to do business with. So much for retention. read more

I was looking for a CX-5 GTR. I looked at a couple of dealerships. Koeppel were willing to deal and, after a couple of rounds, gave me a great deal. Randy Sanchez was my sales advisor and did a great job. read more

Wish I could give 10 stars. Jim is a great salesman. No gimmicks, no tricks just facts. Saiful is amazing. There is a reason why the majority of the staff there have been there 10+ years. No revolving door of sales people. You can trust them that they will give you the best deal possible. Thank you very much. read more

I had the best experience leasing a new 2020 CX-5 at Koeppel Mazda compared with other dealerships I went to. I spoke with Stein Celestin over the phone about my interest in the CX-5 and the experience was very enjoyable throughout the entire process. He was upfront and honest about the prices and the customer service level was off the roof at Koeppel Mazda. I have went to other Mazda dealership prior to Koeppel, but Stein was able to give me a great pricing for a new CX-5 upfront over the phone. He took the time to answer all my questions that I had about the deal and the process to lease the vehicle. I am extremely happy with my interactions with Koeppel Mazda! I would continue to do business in the future with Koeppel! read more

This is the first time I write a review - too bad is for the wrong reasons. My original experience with Koeppel was great, they did a fantastic job with my lease 3 years ago and then did a great job servicing the car in this time. Going to them as my lease approached expiration was a no brainer... I won't lose more time writing the details of what happened next, all I can say is that I find absolutely unprofessional and unethical the way that Jim Mendez and Carlos Velez operate. Providing -in writing- with quotes that are artificially low is a tactic that should be punished by law, arguing that this was done "by mistake" is difficult to believe when there were at least 4 or 5 follow up phone calls (they called me) when numbers where recalculated and when they even offered and additional discount. You made me lose time and made Koeppel lose a customer. read more

As a first time car owner, I would highly recommend working with the Mazda crew at Koeppel Mazda in Jackson Heights. All the staff treated me with care and professionalism. I never felt rushed or pressured in making my decision. I went ahead and got my Mazda car through them and couldn't be happier. Working mainly with Jay, we built a good relationship and now I know I can go to him if I have any questions or concerns with anything moving forward. Definitely a great experience. read more

I got a very good deal today for a X5 with Jonathan Stenger. The offer was very clear, well explained, and with no trick. I could get the car the same day, the paperwork's process was easy and he even helped for the insurance. read more

Exceptional client service from Jonathan Stenger. Professional, responsive, friendly. Couldn't have asked for better experience.

I recently purchased a lease on a new CX-5. What impressed me is that I was able to go to the Koeppel website, pick out the vehicle configuration I was interested in and get a price that I liked - all via the website. The dealership then fully honored what I had been offered on the website. There were no dirty tricks, or attempts to switch and bait. My experience with car dealers in the past is that you never pay the price you see online, the sticker is often nothing more than a ruse to get you into the showroom. In that regard Koeppel are a trustworthy dealer to work with. I had to wait longer than usual to get the vehicle, which was a particular specification that I wanted. The COVID situation has disrupted the supply chain for new vehicles. I was kept well informed all along by the salesman assigned to my order, Stein Celestin. Koeppel Mazda has a good text based system for keeping in touch and also it is easy to speak in person if needed. The website also keeps a record of the offer you received online as well as the vehicle configuration. The process of getting my lease was pretty smooth and Koppel handled some issues to do with my status as I am not a US citizen. I chose to purchase the maintenance option as it seemed like a fair deal and did not add much to the monthly lease fee. Time will tell if that was a good decision. I'll come back to give an update on the servicing and after care experience. Suffice to say, I am really pleased so far both with the vehicle which is really exceeding my expectations as well as how I was treated by Koeppel. read more

I just leased a brand new 2017 CX-5 Grand Touring with the Premium package and I was super impressed with the whole place and experience. Robert Frazier was our Finance manager he made this process the easiest of my life. I called and told them the car I wanted, the price I wanted and they agreed with the terms and when I went in they played no games and were super straightforward and transparent. Very unique for a car dealer! If you need an easy buying experience this is the place! read more

I was shopping around and trying to make a decision between mazda, jeep and toyota. After I submitted some requests Koeppel Mazda was the first dealer contacting me. Violetta called me and was very friendly on the phone, she answered all of my questions to make sure I'll make an educated decision before bringing me into the dealership. Due to COVID-19 I was really concerned about visits although I did make an appointment with her to check the car and features. When we came in it was really busy in the showroom and I was told that manager Saiful will help us out. In a meantime I was waiting to be helped, Violetta spent some time with us explaining the vehicle features and provided us with water. Manager Saiful invited us into his office and was really friendly and respectful. Although he knew we were looking at different makes/models he spent some time with us regardless and answered any of our questions regarding CX-5 trims and pricing. We went to a couple more dealerships after and were really disappointed the way we were treated. The moment they found out I'm comparing different makes they didn't even try to help me at all. They just threw the numbers and didn't want to spent any more time with me. After comparing different dealers I would surely go with Koeppel Mazda to pay off my respect to them. I know that all dealers are experiencing a high volume of inquiries now, but somehow only Koeppel team knows how to manage it during this time and pays attention to each end every customer. Best customer service, very professional and friendly Management. Highly recommend Koeppel Mazda. read more

This Mazda dealer in queens is not what these reviews say. They over price there cars. Go by every book value to price and over price there cars until you trade or sell your car to them. Then book value means nothing and is fake. That's what they tell you when they under value your car to there advantage. They been doing this for years. Most car buyers are ignorant to this. I delt with them 2 times. And 2 times the same thing . Most of the sales persons there are super ghetto. I'm not lying. If you read this and go there you will see. Lots of ragged looking sales men there. And obviously bad attitudes. Went to Long Island Mazda dealers and the same cars for 3 to 4 thousand less than coppel. And also monthly payments where less aswell. And finance charges were too. Check it out good b fore you deal here. You'll see I'm 100 percent correct read more

We recently leased a mazda cx-5 from this dealership and had the best experience working with them. Abdul was very friendly and patient while walking us through the steps. We also traded in our old mazda and they made it super easy for us. We are super happy with our new mazda cx-5 2020, and would recommend Koeppel Mazda for anybody looking for Mazda cars. Ben read more

Worthy of 10 stars! Everything was exceptional, did not feel pushed or rushed! The manager, Mr. Saiful Islam is an honest and hardworking man who cares deeply about his employees. His interaction with them and with us made us feel at ease and comfortable with our first ever car purchase. Each person on his team goes above and beyond to make sure you get the car you want, at the budget you can afford and works with lenders to make sure you know your rights and what is coming in the total agreement. We had to go back twice to the dealership each after work at 7pm and Mr. Islam, Steve, Jay all stayed beyond their 9pm hrs to help us. We felt like we were at Tiffany's on 5th ave not at a car dealership in Woodside! read more

My experience with Koeppel Mazda was a delightful experience. Raul Jiminian is a Honest and a very patient guy. He was very knowledgeable of the vehicle and he knew exactly what I was looking for when it came to my Trade-in and monthly payments for the lease. My only gripe is that I was not able to purchase the vehicle due to personal circumstances that came up. He was understanding and helpful either way and I'm personally recommending all my friends that are looking for a Mazda to him. Also, Ron the head of the Financing, was great and helped me structure the numbers I was looking for. Ron keeps his word and he is a stand up guy. read more

Bill Carlucci was my salesman and had just moved from the Huntington Dealership. He was very patient with me. I came in to test drive a CX-5, but let him know I still needed to compare other vehicles. He said no problem, provided me with a quote, and listened to my specific needs. I ended up coming back and committing to the deal. He worked with me over the next week on the phone, in text, and through email to finalize the details of releasing my old lease. He reminded me of details I had not thought of, and gave me his opinion on items I was thinking about upgrading to. He helped me physically transfer items from the old car to the new. He personally transferred the plates on Saturday night after Thanksgiving. All in all: no pressure, patient, great attitude, and a personal touch to everything. I was definitely buying that car, but Bill's process left me floating out the Dealership! read more

My experienced was very disappointing , I called in for service because I was experiencing a vibration when I stepped on the gas, while driving locally, and wanted it looked at. I inquired about what the cost would be to diagnose my vehicle and was told it was $149 but if the warranty covered the work, they would waive the fee, I have an extended warranty I purchased with my vehicle, I also needed an oil change so I inquired about the price and was told $39.95 a tire rotation would be included. I made an appointment for Thursday March 9th, and was greeted very warmly by the service advisor Jeanette and the staff on duty. Checked in my CX-9 and was told I would receive a call after a full circle service inspection was performed. I received a call the next day Friday March 10th and was told the vibration I was feeling was the rear differential and that a field inspector would look at it on Monday March 13th; to assess and approve the work. Monday I received a call from Jeanette and was told the extended warranty approved the work but wanted them to use a junk yard part, WHAT!! and that they do not install junk yard parts. but if I paid for a new part they would do the work, else I can take it to any service station to do the work, and that I can pick up my vehicle. All along, every step of the way I felt all they wanted, was to hit me for more money, your car needs this and that, (not surprising from a dealership ) when I asked what I owed, she said $29.95 for the oil change, $10 less because all the while in their possession never rotated the tires, and the $149 fee for the service inspection, WAIT WHAT !! you said if the warranty approved the work you would waive the fee. Long story short, she agreed I would only be charged for the $29.95 oil change. I rushed from Brooklyn to pick up my vehicle and get it out of there, ready for the kicker, when I called the warranty company, I was told, A - they do not ever state to any service station to utilize junk yard parts and B - the claim Koppel Mazda submitted was for the rack and pinion, not the rear differential. Wow what deception and scam this dealership is perpetrating, I would encourage any one with dealings here to be VERY ATTENTIVE AND WEARY OF THEIR PRACTICES. Now I have to find a new hopefully honest Mazda Dealership to service my vehicle. read more

Well, there are bunch of good people and bad ones who work here. Most importantly, they will eventually charge you a lot of money with a minimal amount of fixtures. Remember: People who are nice to you at talking will charge you for every min they talk which is invisible on the bill. read more

Awful experience. Waited 1.5 hours before being seen and we had to threaten to leave before we were even taken care of. Met with Stein who was very patient and courteous with us, however this changed when we met with Juan the finance person. When we offered the price we were looking to pay, he insultingly brushed off our offer. We were looking at a 2018 Mazda3 GT which is listed on their website for $25,381. Despite there being a national offer of an additional $2000 on the vehicle and a $750 Mazda customer loyalty (which I qualify for as a current Mazda owner), that brings the price down to $22,631. He would STILL not budge from the price of $25k+. It's a shame that the facility looks nice, but the service is abysmal. read more

Service department was great since i left Garden City Mazda which was a nightmare...until now...they said i had to fix the radiator support and change a control arm..combined almost $2000 in repairs...made an appointment but then cancelled to get a second opinion...guess what ? NOTHING WRONG with the car....this is not how you keep loyal customers...it's how you lose them read more

I FINALLY decided to get my own car and did lots of research before I made this big decision. But what made me more comfortable was Koeppel Mazda. The seller that helped me was Julio he was overall GREAT, he was down to earth, understanding and made me feel comfortable didn't feel as if I was under pressure and made sure that whatever I needed to ask I was able to ask him and he would understand. All my questions were fully answered. The environment was great everyone was so pleasant. Over all I give Koeppel Mazda a 5 star rating. read more

I usually don't write reviews but I'm making an exception after visiting Mazda Koeppel in Long Island City, Queens. I just purchased a 2020 Mazda CX 9 Grand Touring Model. I test drove this vehicle at another dealership and searched around for different offers, however, I was not satisfied with my results. I then decided to travel about 60 miles to Koeppel Mazda in Long Island City on Northern Blvd to check them out and could not have been more pleased. I called the dealership before travelling there and spoke with Mr. Saiful Islam, the sales manager. We spoke about the vehicle and he told me he had it in stock and if not, he could acquire it. I met with him yesterday and he showed me the car and educated me about the various options and trim levels. He also briefed me on the Mazda brand in general and the Koeppel Mazda family. He was very honest, straightforward and there were no hidden fees or bait and switch tactics that I have experienced elsewhere in the past. After meeting with him, he put me in contact with the assistant sales manager, Mr. Jim Mendez who was also a pleasure to deal with. Before taking ownership of the vehicle the following day, Jim took the time to explain each detail of my new Mazda, including setting up my cell phone, setting up various addresses in the navigation system, setting up blue tooth as well as taking the time out to affix my EZ pass tag to the windshield. It was a pleasure conducting business at Koeppel Mazda. In my opinion, the staff go above and beyond to make sure their customers are satisfied and happy with their purchase such as myself. read more

Leased two cars from here in the past 4 years. The first was a 2016 CX5, then recently a 2019 CX9. The best dealership I've visited. We were thinking of switching cars when my 2016 CX5 lease ended. Went to other dealerships (Toyota, Subaru, Honda) none treated us better than Saiful and Jim. We knew we were going to get a better price since we're already leasing a Mazda, but the service that these 2 gentlemen gave us helped sealed the deal. I did plenty of research before going to the dealership including researching and calculating the price so I knew the components (e.g. money factor, etc.) before going in. I also knew exactly what car type/trim I wanted. The other dealerships mostly tried to "play around" and I was able to call their bluff. After a few test drives and trying to get the trims we want, at the end we settled for a Mazda and right enough, Saiful was very transparent with the pricing which gave us comfort. Will recommend friends to get their car from here. read more