This was the worst customer service experience I have ever had. Karmella was serving us and she was extremely rude and called my husband ugly. She said she would treat us better if he was better looking. This is unacceptable service and I am surprised Krispy Kreme has stooped so low to hire someone that rude. I will never be returning to this establishment again because I can't support a company that doesn't treat its customers with respect. read more

Donuts are not fresh at all, they taste dull and old. I was under the impression that Krispy Kreme made their own donuts, I'm assuming that isn't the case for all shops. read more

It's in a food court and they have donuts. This much can be expected. On the other hand there are two other things that make this stand out. 1) Free Wifi 2) People watching. I'm not sure what drives a person to eat a dozen donuts in one sitting. Maybe they eat their emotions, are really stoned, or are training for a donut eating contest. I don't know. What I do know is I find it absolutely fascinating to watch people eat donuts in the middle of the night. read more

Customer service is a piece of crap by Bridgette (if only I can bold that name) at 9.30am morning on a Sunday. Rude! Employees like this should be written up by the management. They are only ruining the business!! There are 4 people in line, stop exaggerating like there are 20 people in line waiting for your service. read more

Visited in the morning. Young woman was very friendly and helpful. Fresh donuts and great latte. Would visit again. Thank you.

Stopped in here fairly late in the evening for a snack. Was surprised the donuts my brother-in-law and I devoured were FRESH at that time of night. Like they just came out of the oven! He had a chocolate glazed (one of my KK favorites) but I opted for one of their holiday special donuts, which I believe was a red velvet donut with cream cheese icing and green sprinkles on it. Wow what a great donut. Not exactly cheap, but oh so worth it. They also have a nice selection of drinks that go great with donuts, such as chocolate milk and frappucinos. Wish they had a shop here in NJ, where there are Dunkin Donuts on every corner. read more

Service by the manager was exceptional, the deal she upsold me on was perfect and they have free WiFi! Even though they don't make the doughnuts on-site any longer, they get them delivered three times per day. Good thing, because they go through quite a few doughnuts from what I can tell. The deal that the manager upsold me on was to buy a Krispy Kreme calendar that included a free dozen of glazed doughnuts. I wanted an assorted dozen so she just included a slightly higher fee, but still a very good deal. The awesome part of this deal is that there are coupons inside of the calendar that will allow me to get another dozen doughtnuts for about $5 dollars, instead of spending about $14, each month. The Krispy Kreme gift that keeps on giving! To access this Krispy Kreme, you can enter from the casino below or you can cross the bridge from the pyramid shaped hotel via their people movers. read more

Located in Excalibur on the 2nd floor, this place doesn't make their own donuts, ours was not fresh and super small. KK is much better than this, this was a disgrace to the KK name. read more

Who does not enjoy a doughnut, well let me tell you when you are done drinking for the evening and want something to snack on, this is one place you have to give a try. I am not a huge fan of Krispy Kreme doughnuts, but this place helped me when I needed a snack and found it here. The ladies behind the counter were friendly and helpful, they made sure to get my order right and get my on my way fast and with a smile. They are doing a good job with this location and the people working here are great. read more

The cashier talks extremely quiet and his customer service is bad. U can tell he don't leave his home life at home cause he was in a bad mood. It looked like he couldn't stand to serve us. read more

Grossly over-priced, as with anything on the strip. That said, the doughnuts were fresh and the service was extremely friendly. read more

Very friendly staff. Went at 10:30 p.m. And the donuts were still nice and soft and tasted great. I can be biased as we don't have one on the island in Hawaii that I live on. They also offer a military discount which is a plus (10%). read more

Krispy Kreme - Cinnamon bun and maple iced glazed - Donuts Near Me - Las Vegas, Nevada

648 am they are open and don't have any glaze donuts for the day? Why be open? And it wasn't like it was busy they just didn't have any.

The server was extremely rude, and she doesn't know how to wear a mask. If your nose is uncovered, you're getting your germs all over the donuts. Also, of course you have to restock, but to do so when none of the trays are empty and most are half full - and she was clearly taking her sweet time doing it - plus doing every single type of donut, is ridiculous. She was doing it to annoy the ever longer line of customers. I was with a friend who needs food for her medication and picked the shortest line to get anything in her stomach. When my friend complained because the server was slowly replacing every tray and had been doing so for a long time, the server gave her extreme attitude and was unbelievably rude. We usually tip generously everywhere - we were both waitresses who worked fast food in our youth, and we know it's a tough job - but this server was completely obnoxious and unprofessional. The donuts were fine, standard Krispy Kreme. read more

Craving a donut from Krispy Kreme so I decided to go to the Excalibur location for a sweet treat. The guy at the counter was very courteous and nice! The best part of it is that the donuts were so good just like I remembered. read more

I love coming here to get my donuts. I usually stay at Luxor and it's not that bad of a walk :-)

Place was a bit hard to find in the hotel. They are in the Food Court of the Excalibur hotel. I can't even describe it here because I was super confused so I just followed my friend (who visits Vegas a LOT and knows a lot of the hotels pretty well. We stopped by around 9:00pm on a Sunday and the place was empty. My friend needed to bring back donuts as requested for her daughter and hubby. She purchased a half dozen. read more

Krispy Kreme donuts get 5-stars from me, but this place was unbelievably slow. There were two people behind the counter and the (much) older woman was only allowed to bag donuts. The person in front of me was putting up a stink about something so the other employee was spending his time with her while I was waiting...and waiting...and waiting to check out. Come on Krispy Kreme, let that woman use the cash register to speed things up! The donuts were awesome, as always, but they don't make them here anymore (they used to have the conveyor belt) so it's less exciting. read more

I've been to this Krispy Kreme at least a dozen times over the past decade, between all the Vegas trips we take... And I must not have been back in quite a while, but, THEY CLOSED DOWN THE FACTORY! All the doughnuts seem to be shipped in, or are produced in another location. Strange - no more hot Krispy Kremes off the line :( read more

Wow , like I mention and other Krispe Kreme review I made , I just love their doughnuts, Im just surprise to see one in here, smart location, for sure will come back again read more

Krispy Kreme - Display the flavor - Donuts Near Me - Las Vegas, Nevada

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Super rude shay had a attitude was talking to the coworker. Did not want to help us at all. Would not go here at all!!!!

Great donuts and the service was decent long line up this morning! I would grab a donut from there again :)

I used to be a fan of dunkin donuts till I came across the Krispy Kreme outlet in Circus Circus, Las Vegas this Christmas. Since its Vegas, everything looked a little pricey, so I just went ahead and bought an original glazed, a chocolate iced glazed donut and a hot chocolate, though the price for a singe donut was a little high. Oh my God! they melted in my mouth.... I simply loved them both, original glazed and chocolate glazed...!!! It was real soft and sweet and tasted fresh. They served it quickly and there were a lot of varieties to select from. I wen't back the next day as well. I wish I had tasted Krispy Kreme donuts before!!! Sadly, Illinois has only 3 stores and kinda far from home. The packed ones you get from Walmart, Jewel osco etc don't taste as good as the fresh ones from the store, but I guess I'd have no choice left! read more

First don't put money on the app the store system won't accept it, good luck getting money back I haven't been able to get my 25 back...they don't accept any coupons even their own Krispy creme coupons, the donuts have been sitting for ? So old and dry..nasty, save the trip go to pink box or even the grocery for better service and fresher donuts read more

the young guy working here at the time we bought donuts was very nice! i believe his name was Elijah. Donuts were fresh as well. good service. read more

Yes, the donuts are delicious, especially when you've been having too much Las Vegas fun (wink wink). However, more often than not, this Krispy Kreme doesn't even have any. None of the donuts are made on site, so their inventory is always low or nonexistent. We came by twice on two different days, and both times there were no original glazed donuts or donut holes. We were told it would take 30 minutes for them to arrive. After 30 minutes passed, there were still no donuts, so they told us to wait another 30! Don't get your hopes up. Go get a pretzel or Cinnabon instead. read more

This Krispy Kreme is located in Excalibur. Only a skip, jump, and escalator ride from the hotel rooms. I made sure to stop by here at least once every day. As far as I could tell, it was 24 hours and the donuts were always fresh! How is that possible? Anyways, the people working there were always friendly. One of the girls actually suggested that we buy a Krispy Kreme calendar because there were valuable coupons that could save us money. Yes, she actually remembered us from the days prior. I guess it makes a good impression when you buy a dozen donuts at 2 in the morning. :) All I can say is I always had a donut in hand, and a smile on my face. What a great vacation. read more

Krispy Kreme is always good and I have yet to try one I didn't like, so I want to make that clear before proceeding. I do feel that it is important to mention that their doughnuts are not fresh or made in store. We walked across multiple trips on about a 20 minute detour because we were craving some warm Krispy Kreme doughnuts. We got here to find that there was a lack of variety and they had much more labels than they did doughnuts, this was tolerable as I prefer the classic glazed with creme filling. The guy working the counter elicited no information and made us feel very uncomfortable just ordering our food as he would not return any conversation at all. I understand that working at midnight in Las Vegas in a doughnut shop probably isn't the greatest job, but people are here for a good time and to go and have disappointing customer service at a place to eat dampens the mood a bit. After getting out food it was super cold and they said they didn't have a microwave and they couldn't direct us towards on either. The doughnuts still tasted good, but the expectations certainly didn't live up to my ideal image of Krispy Kreme which is our favorite doughnut shop. Probably wouldn't come back again. read more

Awesome doughnuts. Great taste. So fresh they were still warm. I had to have 3. The lemon filled is the best with the maple bar coming in second. The chocolate covered was good but the maple was much better read more

Krispy Kreme had very cheap donuts, and they gave us four free donuts (there were four of us). The cashier was very nice, too.

Just arrived at the Hotel, went straight to Krispy Kreme since it was one of the only places open. The man at the counter was soooooo incredible rude, I'm surprised someone like this is currently working there. This man sees me standing by the donuts section and ignores me. I then move over to the register and he says " what are you doing over there, you know if you want to order donuts you're supposed to stand over here !" I then explain to the man I did not know that and apologized. Then he proceeds to ignore me and talk to the couple that came AFTER me and he then asks me " excuse me, where you here before this couple ?" Which he obviously knew I was there first . He was reluctant to assist me . I left the counter and told him to have a good night. Honestly I have NEVER had such horrible service before. It left a bad taste in my mouth and honestly I'm sure I'm not the first one to experience such horrible customer service from this man. I arrived at the location at 130 am pretty much 4th of july already. This guy either needs proper retraining or to reconsider his job. read more

Krispy Kreme is my favorite donut place. The Excalibur location is really nice and all of the workers are really friendly. I just bought 2 Donuts there today and they were nothing less than exceptional. My favorite is of course the original glazed. They could put that famous glaze on anything and it would be delicious. read more

Yes. It's true. Price has gone up, donuts are smaller. Staff won't acknowledge this but it's true. I remember measuring it the first time I bought a dozen. read more

The staff are so nice and they have such great service. Recommended! I will come back there again soon.

Fresh donuts. I literally followed my nose and found Kristy Keene. The donuts are not made in sight but they were absolutely fresh as they would be at a location with the hot light on. read more

Initially I was excited at the proximity of a Krispy Kreme to the NY NY. Well, I was not impressed with what I found. Granted these locations are counters without fresh baking, however the products just looked sad. Since I was set on purchasing, I bought a dozen since the price was best buying a dozen. The donuts were dry and no where near the quality I am used to having from them. The glazed donuts that are pre boxed and sold in parking lots by kids groups were better than the sorry little things I got the other day. read more

Just wanted to share a quick review of AMAZINGGGG customer service! Just wanted to give a MAJOR applause to the female employee working Sunday (Mother's Day) at the wee hours in the morning. My friends and I walked nearly the entire strip looking for KK and was met with EXEMPLARY CUSTOMER SERVICE once we make it to KK. Not only were our donuts AMAZING but the cashier told us about great spots to eat that were still open! That was one of our last stops before flying back to the east coast and I definitely will be returning during my next trip to Vegas. Customer service is what it's ALL about and I am happy that I crossed paths with such an AWESOME employee!!! (I didn't get her name but she was a Black female working late night/early day Mother's Day '19 morning) read more

So the only place on the strip that makes them hot is at Planet Hollywood Casino. This one does actually have a real location with variety as opposed to some gift shop in a casino that will sell you a donut. read more

The donuts were fairly fresh and the staff was quick to fill your order. However, their coffee is terrible so paring it with the great donuts is a shame especially considering that a large cup was well over $3. read more

Very high priced for a place like Excalibur. Not so friendly staff. Donuts are delivered twice a day so they are never fresh. Management will not even sell them at reduced price, so good luck getting not day old products. They do not understand volume is more profitable. I have stopped buying there for a while. read more