This location is the worst, the team is very rude, customer service is zero They scammed me into paying double the price of a package offer that the company has and was advertised on its website Not recommended at all read more

I find the place with a good service...been here three times now and never disappointed with the service. The first was really excellent, told him I was a rewards member but could not access my account and still serve me with the 1 dozen free. He was able to access my account. Some people will just ignore you... keep up the good work guys... read more

Went early in the morning around 8:30am and no one in line ordered and got to window quickly. The rep asked if I was a rewards member I paid thought was all good. Realized they didn't give me napkins which as you know these donuts can be messy, so waited there for her to come back to window never did had to park and go in and get some. Then realized after leaving, they gave a solid chocolate donut no sprinkles even after she confirmed it's with sprinkles at the window and I confirmed on my receipt it was. Offer napkins always and make sure order is what is on receipt next time thanks. Coffee and donuts tasted great though. Server was nice too. read more

See all

The line for the drive thru was ridiculously long... the wait was even longer than the long lines from when they were giving out a free dozen to frontline healthcare workers last year (the line even then was moving so fast). We waited almost 30 minutes at the drive thru line and if it wasn't for the fact that my daughter wanted their donuts and a caramel frapp, then I would've just left. When we finally got to the ordering kiosk, we ordered the 1 dozen regular donuts and my daughter's caramel frapp. From the time we ordered to the time we got our order, it took less than 5 minutes. Thank goodness our checkout process was short... way better than our wait time in the long drive thru line. I know I keep harping on the long wait but I didn't have any patience at that time. The donuts were warm and oh so fresh. So all was forgiven for the long wait. I would've given them 4 stars if it wasn't for that. read more

Still can not get thru the fact that had to wait 1.5 hrs to be able to order on the drive thru. Managers, please manage how customers are getting serviced, i understand been busy, but both lines in and out should move at same pace. read more

YOOO. KK is always consistent and its just so good. SHORT VERSION: ORDER ONLINE, NEVER WAIT IN LINE This location is always poppin, full lines outside the door and the drive thru is just HORRENDOUS. Someone told me they waited over an hour to just get these boxes of goodies. Imma let yall in on a secret.... ORDER ONLINE. I came on one of the busiest days of the year - Halloween. Drive thru had 3 lines up and down the parking lot (1 hour wait) and a long line out the door for walk ins with people waiting up to an hour as well. I didn't want to wait in the line, so decided to order via their website and my order was ready in 10 minutes! I wanted to tell everyone in the line to just order on their website... but had to look out for myself since I had to get home to my baby *survival of the fittest. Make sure when you do order online that you are not waiting in the regular line to pick up your boxes. The pick up order door is on the side of the shop that is facing the street. We always get the glazed donuts, my husband can finish the whole box in one day. Which is good for us since we never waste a donut and it gives me a reason to order an entire box :) read more

After hearing that there is a 2 hour wait at the Burbank Krispy Kreme (KK) location, I decided to go the other way and drive maybe few more miles to save time. KK has been giving out a dozen of original glazed doughnuts for the healthcare workers with the covid-19 pandemic for the last few weeks. I do go to KK once a month or so for my mom who loves theirs donuts. Me? I can live without it. Maybe one donut is enough for the rest of the year. So after driving 20 something miles, I got to this location and wow, theres barely any wait! I was in and out about in less than 3 minutes. I am not even joking. There was a few cars in the drive-thru but the line was going really fast that I didnt need to wait at all. After showing my badge/license, I was able to receive a dozen of original glazed on the house for my mom. Staff was professional, friendly and kind. They were all smiling and customer service was excellent. I would come to this location any day over Burbank. Burbank is really busy even without this Healthcare Workers Monday since its located in the Empire Plaza with so many other stores including Target, Nordstrom Rack, Walmart, Panda Express, Wendy's and more. Thank you for these doughnuts and your hardwork in this pandemic! read more

Great tasting donuts but overpriced and undersized. I would not come here regularly which I assume a donut business needs to survive. They do seem to attract many people. I believe they consider themselves to be a gourmet donut. read more

Today I went to this location to buy seasonal pumpkin donuts, because the line in drive through is too long, so I decided to go into store. This is the first time I go to store in this location, after I ordered the donuts, I find out there is a fly in side the donuts counter. I told the staff who is helping my order about the fly, she just wave her arms try to get the fly out of the counter. Unfortunately the fly don't want leave the sweet counter. I will never go to this location to buy donuts, and next time when I want some donuts I'm definitely come into the store instead of online order or driver through. read more

I made the mistake of coming to this Krispy Kreme location to redeem an offer that the former store manager, Olivia, had honored. After my visit today , it is quite evident that Olivia was the only kind and respectful employee that this place had. The new manager here was so rude, arrogant, and unprofessional. I hope Krispy Kreme Corporate offices get involved with this location and teach them the meaning of customer service and manners. I will not be returning to this location ever again. Absolutely unacceptable service. Shame on you Krispy Kreme. read more

this location is probably my favorite in the area. the la puente one is always packed at the seams, and the ontario one is waaay too far, it's also usually packed and slow. this location has been empty the times ive been and pickup is always easy. this time i got a 16 mini donuts for mother's day. they're sooo cute. the last time i was here was for the halloween spellbook which were sooo cute. i love krispy kreme's seasonal donuts. i'd recommend this location. staff were sweet and the location is nice read more

Krispy Kreme - mother's day minis... Minis for Mom 16 Count Assorted - Donuts Near Me - San Dimas, California

See all

Been going to Krispy Kreme for years (since they came to this area)... Grace, manager on duty tonight, was going through a lot with new staff, broken donut machine, but still took the time to help out customers with quality and control issues. Manager Grace should be applauded for making the Krispy Kreme organization shine with customer service!! read more

Krispy Kreme - Manager Grace - Donuts Near Me - San Dimas, California

See all

very tasty donuts and coffee. there was a promotion - 12 free donuts: you need to register in the application. polite and friendly staff. The cafe is clean. read more

See all

Terrible operation management and hope the higher department can see this. My wife and I came there at 9:15pm on Friday National Donut Day and wait in the line in person even though I have Krispy Kreme App, the reason is that we just did full vaccination so we want to double check with the staff and choose the flavors of donuts we want for our kids in person. It's windy and cold at that time, and suddenly a lady(guess she's the manager)came out said that they'll only let the people into the store by 9:45pm, but it was 9:43pm at that moment, they should put a sign or notification outside earlier about the time policy, or send someone to outside kept telling us about this at least 10 or 20 minutes earlier, I believe it will be better and reasonable. Outside and in front of the door there was a couple and then was my wife and I, so we are second group(lots of groups behind us), after 5 minutes (9:48pm), a young staff still opened the door and let the first couple in front of us get into but refused to let my wife and I also other people behind us get in. Another lady customer just behind us argued this to the staffs inside, but seemed staffs didn't do anything for her from my observation. Since we've been there like almost 40 minutes, and we really want to get fresh donuts for our kids especially it's Friday night. We decided to jump into the drive-thru because the staff told us we can purchase it from there before they close. After waiting another 30 minutes later in the car line, around 10:20ish, we get into the drive-thru of Krispy Kreme, but cars moved very and super slowly. Another 20 minutes later, we get to the menu and ordering section but no one speak to us via the speaker. Yes it's CLOSED and no one came out to tell us or at least put a road cone ahead of the drive-thru to save people's time, it's common sense even my kids know it but no one in Krispy Kreme did it. Sadly to say it but from my experience regarding these 2 failures of having donuts, I'm confident to say that they don't care about how their customers' feelings, and apparently the operation management at this branch is terrible. Overall, we arrived there at 9:20pm in person in the line and left from the drive-thru around 11pm didn't get any piece of donut, and our kids were disappointed at that night because they couldn't enjoy their favorite Krispy Kreme. read more

See all

maybe it was too early 7:16am. i went in and ordered apple fritter and vanilla caramel hot size medium. i was asked 3 times cold or hot. i got my order and they tried to give me a cold wth---- i'm cooool on krispy kreme ( kids ) read more

Krispy Kreme - My HOT VANILLA CARAMEL DRINK - Donuts Near Me - San Dimas, California

We love Krispy Kreme! We always buy a dozen Krispy Kreme donuts in this place whenever we went to Costco but yesterday our dozen original glazed donuts were not in the same sizes not like before. There were small ones that you can easily notice upon opening the box . My granddaughters upon seeing what's inside the box they said " I don't like the small one, give me the big one ..please! Hope Krispy Kreme will maintain their original sizes of their donuts. read more

**THIS LOCATION HAS A DRIVE THROUGH** Hot from the oven!!! Delicious, warm and addicting!! Service was mediocre (no warm greeting for the only customers in the store), but I was so excited I didn't care. Plenty of parking. seems the Krispy craze is way over, but I donut care! Enjoy! read more

See all

I order through their website for delivery! They usually don't have anyone to deliver via website ordering after 9PM, but you can order through door dash then. (although doordash orders limit the "customizable box" to orders of 3- ex: 3 original, 3 raspberry filled, 3 custard filled, etc) The donuts are yummy every time! I just wish they would update the menu on doordash so I could order my custom boxes. Also they don't have drinks on door dash besides a 96 oz coffee jug, and bottled milk, or bottled juice. This location has a drive through, which I love! And it's much closer and less busy than the rowland heights location or burbank location. I will be back soon!! The original glaze is my favorite & no other donut shop makes it like krispy kreme!! read more

I don't get how they can mess up traditional donuts. Disappointed. Aside from waiting in line for close to an hour. We were looking forward to a night dessert. Funny thing people who were driving out of the drive thru were yelling out their cars that the wait was not worth the donuts. Overall taste good but not the best quality. read more

Krispy Kreme - Maybe next year they'll do better. Wolf? Dracula? I guess Frankenstein made it!! - Donuts Near Me - San Dimas, California

See all

Joel had great customer service and helped us out the best way he can even though the cash register kept sticking. He was kind and very quick with getting the donut. The place was very clean and he showed concern we appreciate you! read more

Was pretty disappointed this visit, the place looked like it was in shambles, the donut display was empty the product names weren't where they were supposed to be and woman supervisor had a bit of attitude! I originally went in wanting to order the Halloween dozen she proceeds to tell me they don't have any available she suggests the dozen with 1 Halloween donut so I say yes I'll take that but I still wanted to choose an assortment for the 2nd dozen instead she thinks I said yes to purchasing 2 of the dozen donuts with 1 Halloween so she that's when the attitude kicks in, she says I asked you and you said yes so then I said ok then I guess I misunderstood you, I'm not going to stand there and argue. So she returns 1 of the dozen donuts and gets a box to start the ones I can choose from. I start asking for maple donuts and she responds we don't have any I point at the bottom and there's 3 maples her response those are maple bars, it's maple isn't it?? Any ways I ask do you have another flavor and her response we only have what's displayed which mind you was already messed up with the incorrect names. At this point we just started picking whatever was there, another customer starts saying it has the wrong names and it practically looked like they only had chocolate glazed.. I'm hoping the next time I come here we don't experience this again! read more

The king of value for money among donuts, it's really delicious, cost-effective, and has a lot of discounts. During the epidemic, I ate a year's worth of donuts from their store every day. Thank you very much, so now I often go back to their store. buy donuts read more

MY FAVORITE DONUTS EVER!! Atmosphere: Just another typical krispy kreme location! It's clean and maintained well and I believe there's plenty of places to sit. Staff: The staff were nice, but there's nothing much to say about it. Food: Hands down, krispy kreme donuts are my favorite. They're light and fluffy and I can say that Im pretty sure I could finish a dozen in a day and I wouldnt even regret it. The ORIGINAL GLAZED and MAPLE GLAZED will be a forever favorite, but I honestly love their seasonal glazed flavors as well. It's not that dense either like some other donuts which I really like as well. Would highly recommend especially if you need to bring to a meeting or a party. Everyone loves them! Price: It's like $12 for a dozen so it's pretty decent. Wait: There's like almost no wait when I went. read more

Krispy Kreme - Maple Ice Glazed, Original Glazed, Sugar, & Cinnamon Sugar Donuts - Donuts Near Me - San Dimas, California

Rachel provided amazing and friendly service! She is our donut angel. We tried the chocolate cake donut (warm and fresh!), original, maple and chocolate glazed with custard filling. The original was my favorite followed by maple glazed. I haven't been to KK in many years and I can see why the original is loved by many. Thank you, Rachel! read more

See all

Unless your visiting from another country you have probably had and are familiar with the taste of a Krispy Kreme donut. The taste I was not familiar with though was a cold Krispy Kreme donut. Maybe I'd been lucky every time but I'd only gotten them warm and fresh every time. Unfortunately I'm not a fan of a cold Krispy Kreme donut. I could barely finish it. When ordering we had asked the worker if we could get a fresh batch (you know, in the same way you ask for fresh fries at McDonalds) and she seemed annoyed and said "these just came off" but that was a lie. They were super cold . Anywhoo for future I would have to insist on a fresh batch or take them home to microwave before I endulge. Outside of that experience I've always enjoyed these donuts. Also their box for October was super cute and thoughtful and festive. read more

The worker was fucking....rude. I bough 16 mini donuts, when I looked at the box, they didn't give me a row of chocolate. They gave me 2 rows of strawberry donuts. When I told the worker about this she said ' We're out of mini chocolate donuts. But my son told me he saw they just made the mini chocolate donuts in the glass counter. When I showed them they had the chocolate donuts they tried to act like they didn't see it. When I confronted them they only took out 2 strawberry donuts. So I told them to go take out 2 more strawberry donuts and add 2 more. Never ever come back here again read more

Thanks for the donuts!!! Yummy yum yummmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm

Clean store with helpful staff. Got my free covid vaccine donuts and a couple of extras. Thanks to Krispy Kreme for supporting a safe community. read more

So disappointed in Krispy Kreme they put an ad up on Instagram specialty donuts for Valentine's Day order now 1999 for heart shaped donuts. Considering that it was my wedding anniversary on Valentine's Day. I ordered a box for my husband and I. The appointment time they gave me was 1 o'clock. I showed up at 12:15 because I was in the San Dimas area. When I went in they had no clue of my name or my order. They said they ran out And they could just make me a simple box or a refund. I was like what I placed my order on February 2. Isn't that what the reservation order is about to hold a box for you. So disappointed never going to Krispy Kreme again sincerely, an unsatisfied customer no stars. read more

Krispy Kreme is my definition of happiness in a box. They have plenty of options - iced, glazed, filled, cake and chocolate! Original Glazed * Classic donut with a smooth layer of glaze * Light and fluffy dough each and every time * On the sweet side but so so addicting Chocolate Glazed (Limited Availability - 1st Friday of each month) * OG + Rich Chocolate Icing = Dough Mates * Less sweet compared to the OG Chocolate Iced with Kreme Filing * Kreme has the consistency of whipped cream * Good dough to kreme ratio New York Cheesecake * Cream cheese icing has a slight tang to it * Creamy cheesecake filing - so decadent! * Crunchy graham cracker pieces sprinkled on top Overall, I highly recommend the original glazed. If you can't decide what to get, donut sweat it since they are all delicious! read more

Krispy Kreme - Donuts! - Donuts Near Me - San Dimas, California

It seems to me that this location is really cutting corners. We don't normally have an issue with this location aside from the typical "sorry we are out of that one" but our last visit just had us confused. The donuts have decreased in size by a lot!! They were tiny, and the crazy part is prices have not decreased. Of course they are going to blame it on COVID, but come on you are a business and should know better. read more

Krispy Kreme - So small you could fit 8 in the box - Donuts Near Me - San Dimas, California

This location is terrible compared to the one in Ontario ! I was hoping this one would've been good since it is closer to my house but I was wrong! Their donuts are stale and don't taste very good. Very disappointed. Don't even bother with the coffee either. Tastes terrible and they gave me a blended drink with spoiled milk. Immediately dumped it out. read more

Why did we need to suffer from your attitude? We ordered half dozen of donuts and you kept hearing the wrong picks. Then we ordered an iced latte and you gave us an iced coffee. We told you it's the wrong order and you threw the cup to the trash bin very impatiently. You finally gave us the iced latte and threw the straw on the counter top then turned around without saying anything at all. No thank you no sorry. We thought we were welcomed as the guy who mopping the floor say hi to us when we walked in. Thank you for your attitude and unprofessional service to us as your customers, MS. KYLA!!! #terribleservice #krispykreme read more

We love this Krispy Kreme because not only are they close by but their staff is always SO nice! My husbands card has an awful chip and wasn't allowing them to charge him and after trying a few times to get it to work they gave us our doughnuts for free! We were wanting to pay with another card but they insisted - so kind of them! We will always come back to support such a wonderful company and their kindness. read more

The past couple of times I've come here the doughnuts haven't been fresh. The glazed doughnuts I've ordered always have the glaze melting off. Every time I've said something about it to the staff, particularly the old lady who works here, she always give me an attitude and questions me. Good customer service is not to question the customer and the customer is always right. Also my dad got assaulted by a man coming out of the bathroom and the sheriff was called. The sheriff couldn't press charges against the man who punched my dad because they needed to see the security footage. The manager wasn't in at the time when this happened. So we left a message for the manager to contact us the next time he came in so we can see the footage, never contacted us. I won't be returning here. It's too much of a problem dealing with this store. This store needs new management and employees. read more

Just waited 30 minutes In line (arrived at 7:30 exactly) to finally get to the screen to order just for the lady to speak out and say "we're cloSed" I understand it's nye, but knowing how well everyone craves your doughnuts why not have a sign or someone out side letting everyone know that although we were in line BEFORE 8pm that we wouldn't be serviced!! HORRIBLE!! read more

Alright, first off - grace, the manager, is the sweetest!! she is so helpful! She assisted us with our order and even suggested some donuts for us. Enployees we're respectful and fast! I look forward to coming back here again! read more

Krispy Kreme - Donuts Near Me - San Dimas, California

See all

I'm giving them five stars they were so friendly and welcoming. Great place for iced coffees, mochas ,or whatever you desire. Plus they have a good selection of donuts . And are always featuring a different one. This place is located off to the side of Costco and it's a drive tru read more

Krispy Kreme - Reese peanut butter donut so good - Donuts Near Me - San Dimas, California

09/07/2018 Instead of the drive-thru which I couldn't tell how long the line was when you have to go behind the building, I went into the store instead. The friendly girl helped me with my order. I asked about the chocolate glazed on Fridays and she said yes, that is available today. I purchased a dozen chocolate glazed and a dozen regular glazed. I also purchased a single maple glazed and a single strawberry filled powdered for myself. Service was so fast and friendly that I couldn't sign up fast enough to get my one free doughnut just for signing up. Which is great because I do not like waiting in line for food that is ready made. Luckily, there was only one lady that came in after me. The girl told me that on the receipt, if I fill out the survey, I will get a code to write down to redeem on my next visit. Buy one dozen doughnuts and receive one dozen original glazed free. I could not pass that up. So who wants a doughnut on my next visit? When that HOT NOW sign is lit, time to make a stop. You cannot really see the sign light up but just know you can get piping hot doughnuts. There are always offers and deals. Sign up to get some of these deals. I got two dozen for $5.99 each dozen. read more

See all

Krispy Kreme is a classic chain with doughnuts that will surely spike your blood sugar and calories intake. Yet, it is just so satisfying to bite into a fresh doughnut and inhale all that sugar. My top 3 choices are usually: + Chocolate Iced Custard Filled + Traditional Cake + Cinnamon Bun Tip: Take advantage of the dozen deals. You can sign up for KK Rewards to get the scoop on these deals. I get easily distracted by the seasonal themed doughnuts. It's usually a slight twist on the usual flavors. I've got my eyes on you...(monster batter doughnut). Overall, you really can't go wrong with any of the doughnuts at Krispy Kreme. read more

See all