I actually give this place NO STARS!!!
On last evening I had the worst food and customer service experience at the Richmond Avenue location. I ordered three pounds of crawfish and one pound of blue crabs, along with empandas and sweet potato fries.
Upon getting the crabs I noticed the shell was still on (an indication the crab is not properly cleaned), alerted a staff member, and told her that I would like to exchange the crabs for something else. She wanted to know why. I told her that the crab was not clean, and smelled. She proceeds to tell me that "we have our own process of cleaning crabs and it's not our fault that we don't clean them the way you want". I opened one of the crabs and showed her all the tamalley, which reeked something awful. She then continues to tell me that I can't get a refund. I did not ask for a refund at this point, but I'm okay with that because I would like something else. She gets upset with me, starts huffing and puffing at me, saying that she's not going to exchange anything or give me my money back. I asked if she's the mgr, she says the mgr is not here. I take the crabs to the counter, in hopes that someone will at least give me, the PAYING CUSTOMER, something that would be satisfying.
The young guy hears me out and says he'll talk with someone in the kitchen. Upon hearing this, the young lady storms to the kitchen and tells the cooking staff not to do anything because she has already told me that I was not getting anything else. I ask for a mgr, and I'm told by this same young lady, why would you need a mgr when they're going to tell you the same thing?!?!
At this point, I feel insulted, belittled and jipped because this establishment has taken my money, given me unsuitable food, and treated me like some sort of imbecile, incapable of knowing the difference between something cleaned or not.
I told the young man that I needed a manager ASAP. He calls someone, and then tells me the mgr says we can't do anything about it. I tell him that in all of my years eating at restaurants and local eateries, I've never been treated so rudely and had such an uncomfortable customer service experience.
When I got home, I called back to speak with a mgr, and the young man who answered asked me, "What do you need to speak with a mgr for?" He tells me the mgr will be within the next 10 mins (the time was 8:45pm). I told him I would call back. He then changes his story and tells me the mgr will not be in until 9:30pm when the store closes. I'm not sure what kind of establishment is being run here but this is ridiculous!!!
***Read some of the reviews...TANYA works for LA CRAWFISH. I would take her opinion with a grain of salt; worthless!!!!***
3/5/2014 - I received a reply from the owner which seemed to mock me, and never resolve my issues. I wanted to publicly post my reply to him.
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Minson,
I'm not sure what effect your comment was meant to have but it's unacceptable, and unimpressive. The fact that I know exactly what the "yellow colored things" are, as I told David last night and your staff two nights ago, my concern was the GOD AWFUL SMELL!!! The crabs reeked before they were cracked opened. That tells me they weren't cleaned properly, regardless to what system your restuarant is using.
It seems to me that you and your staff are unwilling to compromise with customers, as I feel cheated out of my money. The only thing I asked for that night was something to replace the crabs because I was not pleased with them. The issue that should be addressed is the treatment your staff members showed my friend and I that night. The inadequate service and sub-par food, warrants my continued boycott of your establisment.
Thanks for nothing, as I will NEVER step foot inside LA Crawfish again.
-Elle read more