Got in for a bike gift for BF was totally lost. Brandon in parts was super helpful. Mission accomplished to this man. Thanks again Brandon

There was a time I could stand by them. It's a shame to see their service blow. Time after time and even making them aware of their poor customer service, to no avail. I've gone ahead and gone out of my way and taken my money some place else. I had the pleasure to have taken one of my bikes to HARLEY OF GLENDALE and I was blown away. I was impressed w the video they put out to provide me w updates, results and diagnostic by tech. It's worth giving someone else the opportunity to earn your business than Laidlaws. I live walking distance and I go out of my way of going elsewhere. It's a shame that they have very to no interest in what people think. I'm a paying customer. I don't come asking for hand outs, credit, I owe you.... people like me keep the lights on, employ their staff and afford their lifestyle. I'm better appreciated elsewhere and I would strongly suggest you visit some other venue than to support them... read more

Great place and in my opinion the best Harley store around. Went today and Roxanne was so helpful in the purchase of a shirt for my boyfriend. She was very nice and great customer service! Def will continue to come back to this location. read more

Finished up some last minute Christmas shopping with Nicole, Carmen and Selena, these girls are not only ready to deliver an amazing customer service experience, but they made my son feel so at home and happy as he shopped with us. One of the best Christmas stops we've made. Go see these girls for any last minute gifts you need! We will definitely be back. read more

Laidlaw's Harley-Davidson - Just had the best shopping experience with Nicole, Carmen and Selena! Love laidlaws and the family experience they gave to us - Motorcycle Dealers Near Me - Baldwin Park, California

Usually my reviews are to complain upon businesses, usually restaurants. But I feel like my experience at Laidlaw's was one of the few that deserves to be acknowledged. My first time at this location was a good experience a bit intimidating for me since I'm not too familiar with the environment, but Saturday's visit was a 10/10. New hire by the name of Carmen showed me around and helped me choose plenty of items and complete my Christmas shopping. The sales floor was well organized and the Christmas decor was so cute. Definitely stopping by once and many more times read more

I went into the dealership and everyone was really helpful Kelly at the front desk greeted me and showed me where parts department was at. Parts was really helpful and helped me get what I needed " I would highly recommend Laidlaws to anyone I know. read more

Walked in and had great customer service! Thanks to all motorclothes ladies roxy, lisa, Victoria, julianna, salina, and teresa for helping me out ! read more

My fiancee is an American citizen who grew up in the United States. Owning this motorcycle is the dream of both of us. Whether it was our co-financing or her personal application for financing, both of you rejected it, not because the bank did not approve it but you directly rejected the deal. It's not an exception that customers are treated differently here. When I went to Bert's Mega Mall, many customers there had the same experience, even one of the Asian salesmen got treat same when he come here to get his Lowrider S. read more

Old school. Historical relic of a dealership. Been there forever. Still relevant. Used to go here when I lived nearby. Now I come when I visit. Still love it read more

This place is amazing! Everyone from the sales department, parts, service and even financing is friendly and really helpful. Im a first time Harley owner and could not have been happier with my experience. Roxanne in motorclothes is a Rockstar and Robin in parst is really knowledgeable and goes the extramile to make sure you get what you need. If your in the market for a new or used mortorcycle you could not go wrong with this shop. Stop by you will not regret it read more

Just bought a softail deluxe from them. The sales rep that helped me was named Bryan super down to earth guy super helpful cool dude he made my experience really good. The people that work at the clothing store were super cool to recommend them 100% of the time. read more

Laidlaw's Harley-Davidson - 2010 softail deluxe - Motorcycle Dealers Near Me - Baldwin Park, California

Thank you Laidlaw's for making it so easy to purchase my first Harley! Nick was my sales person and was very informative and helpful. I got introduced to all the departments as I will be in need of service and parts in the future. It's cool to meet and put a face on the people that will be helping me out i the future. I highly recommend Laidlaw's to anyone thinking about getting a Harley! Can't wait to get out on the road! Thanks again guys! read more

Laidlaw's Harley-Davidson - First Harley! - Motorcycle Dealers Near Me - Baldwin Park, California

Just bought my first Harley! Laidlaws's is the best! Matt and Dave were very helpful and made it quick and easy. Highly recommended! read more

These guys are great. Bought my first Harley Davidson and the service was great. After visiting other HD dealers and than coming here i was able to notice theses guys wanted to make a sale and have another person riding a harley. Thank you Dave and Jeff for being straight up and having the patience to make it a pleasurable experience. read more

Laidlaw's Harley-Davidson - Motorcycle Dealers Near Me - Baldwin Park, California

So I came in for a helmet without knowing my correct size and I was greeted immediately and with a smile by Nicole. First off. It's a little embarrassing no knowing your sizes, but it's even worse when you're a beginner biker not quite "cool" yet and Nicole made it a very pain free experience and helped put me at ease about my lack of knowledge. Also, I got a great deal on the helmet, Nicole pointed out one with a sweet discount and saved me about 13 bucks off the total (and free money is always appreciated!). Over-all. I say, awesome shop. Great folks, and of youreninto bikes or wanna give it a try, slide through next time you're on the I-10. I promise you wont regret it. read more

Had a very nice experience buying a new bike from Laidlaw's Harley-Davidson. I heard about this dealership from Matt Laidlaw Youtube channel (https://www.youtube.com/user/zeallistic) and despite fact that I have at least 2 other dealerships closer to me, I still chosen Laidlaw's and did not regret. Dave was a primary point of contact for me and helped all the way from initial test ride, through trading-in my Street Rod 750 and till I rode away on my new Softail Low Rider S. Other two people I talked to was Matt and Jeff, they made all paperwork fast and simple. Overall Im very satisfied and glad that I chosen Laidlaw's Harley Davidson, this will likely be my primary dealership from now on. read more

Laidlaw's Harley-Davidson - Motorcycle Dealers Near Me - Baldwin Park, California

My husband and I ordered a bike from Laidlaw. My husband Don ordered the 48th-anniversary bike and the customer service was outstanding! Rick assisted my husband via phone, as we live pretty far from Baldwin Park. Rick made the transition so smooth for us! There was no question he didn't answer for my husband on the phone. He was patient understanding and most importantly DID NOT PUSH us to make the purchase! We love the bike and have been overwhelmed with the awesome customer service that was provided! Andrew went over how to use the bike and the features that he felt was important to know. Andrew was thorough and made us feel that he was there to make sure we were safe when we drive the bike. Thank you, Laidlaw! We will be coming back again when we decide to purchase another bike! read more

Laidlaw's Harley-Davidson - Motorcycle Dealers Near Me - Baldwin Park, California

I was In need for some new turn signals Brandon helped me get those sick mirrors with turn signals for my dyna just like in sons of anarchy. My dyna looks so sick now thanks Brandon - Lords Are you Lords? read more

Everyone is nice and helpful here Teresa in clothing is always helpful when it comes to picking out shirts, also the receptionist Kelly is friendly always says hi and makes you feel welcomed. I would recommend this store!! Plus easy accessibility from the freeway read more

After searching for a bike for months I finally found what I was looking for with the help of the wonderful people at Laidlaw. Everyone I interacted with was helpful and patient. Dave Lund, Nicole, and Brandon had customer service that went above and beyond. I've visited many other Harley stores and this the best by far. No gimmicks, no phony sales people. If you're looking for a Harley. go here. You won't be disappointed. read more

I wrecked my Harley. So I started shopping around at Harley dealerships for a 2018 street glide special. I found out about Matt Laidlaw from watching his YouTube channel for Harley reviews. I contacted him and he encouraged me to have my wrecked bike shipped to their collision center. So I had my bike shipped to Laidlaw's collision center. Matt advised me on how the process worked. I was told from others that the process for getting my bike repaired and returned via insurance companies usually takes about 3-6mo. To make a long story short, Matt and Dave made me a great offer on my wrecked softail and an even better deal for a 2018 Street glide special with stage IV. All of this took place in approximately 3 weeks time. No haggling, no gimmicks, no lies. The whole process went through smooth with Matt and Dave. I am more than satisfied with my new bike. Thanks Matt and Dave!!! read more

It's my first time here and I was very impress at how organized they are. When we walked in we were greeted with a smile and then they offered us water right away ( the small things that counts), the owner also made it a point to check up on us to make sure we were ok and taken care. Andrew was amazing and very thorough in explaining everything. He gave us a tour of the company and was not pushy at all which my husband and I appreciated. If you guys run into him you will not be disappointed. Michelle was the sweetest cashier ever. She was also very friendly and she helped me in picking out shirts and accessories. I felt like I gave birth by the way she was congratulating us ( little exaggerated but you get it). Darrell our insurance guy was very helpful and gave us the best deal and explanation on our policy. I couldn't be happier with the services we got today. Thank you harley Davidson's for the amazing experience and bike. We are looking forward to doing more business with you. read more

I came in to buy a birthday present for my wife, I was immediately helped by Roxanne C. She showed me around and gave me some ideas and I left with a nice looking purse( sorry Roxanne I know you said you had your eye on that one....lol) thank you for your personal service read more

My name is MIKE MARTINEZ (not Tony G.) and I had an awesome experience buying my first Harley! Great service, friendly staff..... Thanks Don and Bruno..... Now I'm crousin in Montebello. Damn cant figure out how to delete Tony G !!! read more

I bought my 2020 Deluxe yesterday at Laidlaws and I received the best service with everybody who worked there. AJ Yurcich new all the details about the bike and a few others I inquired about. Aj was extremely knowledgeable and went out of his way to make sure I had all the information I needed. He walk me through the whole building introducing me to all the staff from Steven Garcia in the collision/ service department to the lovely ladies in apparel. Thank you AJ and everybody at Laidlaw Harley . read more

Laidlaw's Harley-Davidson - 2020 Deluxe - Motorcycle Dealers Near Me - Baldwin Park, California

This is a long story but bear with me. I went to a show in the beginning of January and I feel in love with motorcycles. I stayed up till 3 AM looking online at motorcycles; I decided I wanted an Indian Scout Bobber. I went to the dealer and the salesman just didn't cut it out for me. As a first time buyer you want helpful people right? The salesman wasn't helpful. The vibe was off, the questions I asked were answered with very direct, off the sales book answers if you know what I mean. To make it worse, the color I wanted the bike in was out of stock, so they had to call around and they told me "call us on such day to see if we have it" (Why do i have to call? Shouldn't you be the one following up with me letting me know updates?). That Sunday night I saw a video in regards to how your experience should be at a dealer...pretty much saying it should feel positive, friendly approachable staff, very descriptive, showing you around (sometimes we go in with a mindset of something we want and then they show you something even better) and following up with you. It has to do with the experience and the customer service; think about it, you have to come back to this dealer to get any work or maintenance done why wouldn't you want these type of friends at the dealer? I told my friend how I felt and he said "let's go to the Harley Store to see some helmets and maybe look around". We went and he introduced me to Joe and let me tell you this guy is awesome. He showed me some helmets and then some bikes. He asked me what I was looking and I told him I was looking at the Scout Bobber. He showed me around a couple of bikes, game me space, some specs, some personal opinions and asked me questions (how does it feel, do you like the bike, what do you like about it, check this out, let me show you something cool about this bike...etc etc). Remember, I went in to look at helmets. I walked out with a 2015 Dyna Fat Bob. Joe was able to get me a good deal, he wasn't trying to hustle me or take advantage. He introduced me to Jeff who helped me out with the financing and did an awesome job explaining the warranty plans, the payments, the process and all of the paperwork. He also talked throughout the whole process which is cool; you don't want to be sitting in an office hearing crickets. Scott also helped out with the insurance quotes and some reviews on the bike; what to look forward to, the pros of the bike, questions on what I liked about it. The next day before I picked up the bike, Joe called me and let me know he was able to hook me up with some stuff. I went in and he explained some more cool features before I took off. I am really glad I came to Harley to buy my first bike. The staff is the best and this is the customer service and attention you want. I'm referring everyone to these guys for their motorcycle needs. read more

Laidlaw's Harley-Davidson - Motorcycle Dealers Near Me - Baldwin Park, California

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I'm basing my rating on my interaction with Rick in the sales department. I was interested in the Low Rider S. After talking a bit, he introduced me to a gentleman in the service department (Scott, I think; I'm bad on names). I wanted details on the factory 117" kit for the 110 motor, and he was a wealth of information. He even produced dyno charts of a motor he built to describe its power characteristics. Rick suggested I come by the next day to the factory-sponsored demo day. I did, but the bike was booked for the day. No problem! Rick and his associate arranged a demo on an in-stock bike. I'm impressed with the helpfulness of these guys. If I decide to make a move on the S, this is where I will go. Thanks! read more

Laidlaw's Harley-Davidson - Strong motor, torque right off idle, just begging to be let off the leash with the 117" kit! - Motorcycle Dealers Near Me - Baldwin Park, California

This dealership is right down the street from my home. Been coming here for years for all my parts and accessories. I was reeling and dealing with David on a potential bike purchasing. He was very informative, understanding, and not pushy. In fact, I felt very confident to let them earn my business that I ended up leaving a deposit.. If it wasn't for my loyalty in purchasing motorcycles through another recommended dealer, I'd buy from here. In the end, they refunded me without any hassle. Man.., I can see why these guys been around for this long, best customer service by far. Wish it was made, maybe some other time.. but keep up the great job! read more

Awesome experience! I was helped by Teresa and she made my visit a pleasant one. Will definitely return in the future thanks to Teresa's customer service. Give that girl a raise read more

Laidlaw's is my go-to Harley dealer where all my Harley needs have been met to the fullest every time I visit! As soon as you step in to the store, you're greeted by the friendly Laidlaw's team. I purchased my Iron 883 in 2016 at this dealer after going to three other places.. Laidlaw's gave me best deal (thank you Don) and a bunch of free stuff. I've only had my bike serviced At Laidlaw's because of their reputation. In service department, Robin is very knowledgeable and friendly.. she makes excellent recommendations on the maintenance on my 883 and assists me w ordering the correct parts for my bike. In the motor clothes department, they have the largest inventory of women's and men's Harley apparel. They always have great selections of beautiful sweaters/hats/bags/jewelry/boots. Roxanne has been so helpful and friendly w online returns and selecting the right boots. I had been struggling w a return of an online boot order and Roxanne resolved the matter right away! It's great to be able to go to Laidlaw's and know I will be taken care of by their amazing team! read more

Laidlaw's Harley-Davidson - February, 2016 - Motorcycle Dealers Near Me - Baldwin Park, California

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Very helpful , Teresa was so pleasant! Got the boots I wanted . Was looking all over for them . My husband found them here . She set them aside for us . He went to LA Harley-Davidson and they were not at all helpful . read more

Laidlaw's Harley-Davidson - Motorcycle Dealers Near Me - Baldwin Park, California

Traded in our 2013 Roadglide on sat 8/24/19 rode out on a new 2019 Roadglide she's a beauty, Jeff was the gentleman who helped us, worked with us to make this deal happen, our third time dealing with Harley Davidson, La Puente all staff members who helped were very helpful, offered us drinks while we waited, all sales transactions went smooth, fast no problems at all, we Love coming here, always feel welcomed never intimitaded, thank you again to all who helped us, they also threw in some extra stuff for bike for free, we are very happy customers since 2012 read more

Laidlaw's Harley-Davidson - Our new 2019 Roadglide, she's gorgeouS, we are in LOVE - Motorcycle Dealers Near Me - Baldwin Park, California

Andrew was great,helped out alot! Help me find the bike I wanted and fit me best. Jeff helped me once I decided what bike I wanted . He made it easy to get in and out. Helped out on the Information about the bike and made the purchase process great. read more

Laidlaw's Harley-Davidson - Motorcycle Dealers Near Me - Baldwin Park, California

I recently went into the store to shop for a gift and I got the best customer service ever from Carmen Martinez. I didn't know what I wanted and she offer great customer service gave me options and found a great gift for my sister in the end. I really recommend that anyone that goes into the store ask for Carmen you will have a amazing experience. Thank you one more time Carmen for the amazing customer service I'll definitely be shopping with you again :) read more

Went to Laidlaw's to purchase a few Pendleton's and other apparel. Roxanne was so helpful and went the extra mile to make sure items were in stock. Overall great customer service. Will definitely ask for Roxanne again. Thank you. read more

What a horrible experience, especially during this Coved 19 time. The girl at the counter was unfriendly and rude. She was not understanding of my concerns in any way. I did not feel like I was important or family at all!! I was told to keep my pen after signing the credit card and she took my receipt. What a contradiction!!! Talk about making me feel like I was the virus carrier that was going to kill someone. All I came for was new face covers for my wife and I to ride this weekend! All they had was this ugly light gray (below)crap!! My wife is going to love this! Lol. I get they have to limit to two and I get they may not have options at this time, But the treatment was so unkind. I doubt I will visit this dealership again. I am glad I have another dealership that treats me the like I am part of a family. Why would I come here for service or to add to my collection. Counter help sets the stage. read more

Laidlaw's Harley-Davidson - Motorcycle Dealers Near Me - Baldwin Park, California

Roxanne just help me get a jacket she was awesome.. very friendly and cute she knew her stuff. Thanks again Roxanne keep up the good work and happy holidays. Jess. read more

There customer service in motorcycle sales can improve It can be a "wait" so if your buying a motorcycle cash no finance 17k and some change you might want to get something to eat in in out burger like down the street regroup we'll they prepare your paper work besides the waiting Game the sales men are professional Cool Calm and Respectful. "Teresa" in Apparel she's really nice so if you need Apparel gear especially "them Boots" she well help you out good personality never a Dull moment... read more

I just recently went in to look for something for my cousin birthday and he has a really nice Harley and I had no clue what to buy him and one of the girls behind the counter came over and gave me some great ideas and things to choose from she was so helpful I will definitely be going back her name was Teresa. read more

Went shopping for gloves and wasn't sure what to choose, Carmen was very helpful and knowledgeable on what gloves were best for what I needed. Definitely the best customer service received. read more