Great company to deal with. Owner will go out of his way for you. Pricing is high but fair in this…read moreeconomy. If you are considering a Water Furnace System they should be your first choice.

Responsive and quick to come out. Works with home warranties/home warranty friendly. Easy to read…read moreand professional quotes with comparisons to other options that were all laid out. Loaned me a portable unit for several days while my AC was out and while waiting for install date. Installers were considerate and caring while in my home and answered all of my questions. Payment process was seamless. AC wasn't functioning 3 days after install. Bo (the owner) came out on Father's Day and fixed it within 30 mins of my call. Ryan, Brendan, install team, and Bo (owner) were amazing to work with! Thank you to Hats off!

So far so good! I…read moreshopped around and had 5 companies come to my home and give me estimates. I needed two new HVAC units and I knew it wasn't going to be cheap. You'd think that having to blow (no pun intended) that much money these companies would be falling all over each other to get my business? Am I right or am I crazy? Anyhoo out of the 5, only two actually called me with estimates and explained the process...only two. Oh Hampton Roads c'mon you're better that that! Now remember, they all went to my home to see what needed to be done, but only 2 called me back with information. Anyway company #2 gave me a written estimate, and when I called with follow up questions they were less than helpful. Enter company #1 White Goods Services. Rusty (yep) called me and emailed me a lot of information, and even sweetened the pot a bit for me since I was on a tight time schedule. He was patient (I am stationed overseas and was flying home to oversee the install) with all my internet phone calls with more than likely dumb questions. But he wanted my business and explained it all in great detail to me. Even though at points during his phone calls my eyes did glaze over a bit, I mean explaining HVAC systems isn't exactly riveting like watching an Avengers movie...but I digress. Once at the home he came out with his crew (who by the way were the utmost professionals, going out of their way to make sure everything was perfect) and began the install. It took two days as this was a rather big job. Once it was done the house was cool, (pun intended) and all the new equipment was given a thorough inspection along with follow up visits to come. They taught us how to use the state of the art panels and climate controls, and bonus hey I can set the ac to freezing though an app on my cell phone just to mess with my tenants heads now..lol! They might think the house is haunted...But I wont. Out of all the companies Rusty and his team were not the least expensive, but they offered more bang for the buck in terms of service agreements and warranties. I have to say after dealing with this company I will always recommend them to anyone looking for honest HVAC repair or install. It was a quick turnaround and every bit of it went according to a plan Rusty laid out for me. No surprises, no added costs, I got exactly what I paid for. Really hope this reviews puts others on the right path to finding an honest HVAC company. I also hoping Rusty names his next horse after me, either way I am glad I called White Goods Services.

Tried these guys again, and after being treated extremely rudely by the owner over the phone I've…read moredecided I'm done with this business. He accused me of "taking up his time" when I actually canceled the appointment to spare them the extra time to come out! I just wanted to speak over the phone with the technician who was last in our house and ask him some questions directly, but I guess that was an unreasonable request! Unreal. It seems every time they come for some kind of maintenance something goes wrong with our system. The billing is very disorganized and we were over charged, which I had to discover by looking through bank statements. The billing was refunded, but that should never have happened in the first place. Time to move on. Unfortunate.

The absolute height of professionalism, honesty, and integrity! Jorge and Brian have been…read moreperforming routine maintenance on my unit for the last few years, after I initially called Chesapeake Heating & Air Conditioning because my 1-year-old unit was blowing warm air, and I thought it had already died or had a major Freon leak. Brian walked in, took a look at the unit and said he knew EXACTLY what the problem was five seconds later. He saw the float valve was popped up on the drainage tube (which I didn't even realize was something I needed to be on the lookout for ). He cleaned out the drainage tube and the rest of the unit for good measure, and I appreciated both the quick assessment, resolution, and education he gave me on maintenance during that visit. I signed up for their twice-yearly maintenance package that day, and I've been a happy subscriber ever since. Jorge has come to do the maintenance the last couple of times, and he is thorough and equally as knowledgeable as Brian. When he had a concern about the air flow coming out of one of the vents, he was quick to volunteer to crawl under the house to take a look at the duct work, and I really appreciated his honest assessment of it. The insulation is starting to fall down and wear out, but I was pleasantly surprised to hear that I could save up a few more years before the ductwork would probably actually need full replacing, and he gave me a ballpark figure based on the square footage and number of vents in my house, so I can plan accordingly. Much appreciated!! A company that employs people with such knowledge and integrity is a company that will have my business for decades to come. Their twice-yearly maintenance for heating and air conditioning is easily one of the best (and surprisingly affordable!) investments I make each year. Worth every penny!

Great company!! We have used them since we moved to Chesapeake. Always on time and have great…read moretechnicians. Had a problem with our A/C yesterday and it was HOT! Bailey came out right away and fixed it ASAP. If you want a wonderful company that takes time to care about its customers and make sure things are always taken care of - then this is your company! Thanks so much again!!!!

I had a great experience with Newbern Mechanical the other day. My heat pump died on Sunday. I…read morecalled Newbern first thing Monday morning and they were out in no time. The technician removed the cover and within minutes had the faulty part replaced. That was a relief. Thanks Crew at Newbern!

Newbern Has installed 3 new systems for my House and business…read more They worked hard to try and keep my older existing units running first, and gave me options to repair or replace. Never pressing me to replace. Always very honest assessments. When I decided it was time, they went out of their way to do the job right. Replacing and adding new duct work and returns where needed. They were very clean and neat. I don't get impressed easily, but they thoroughly impressed me.

Professional, polite, accommodating, and very patient. Tenant texted me late Friday and Ashby was…read moreable to fit me in the next day according to tenant's schedule. When he arrived, he had to wait for my tenant to come home. After diagnosing the issue, he texted me the issue, sent me a photo and provided a fair quote. I did not have my phone with me and responded 10 minutes later. He was waiting for my approval. I would have been annoyed, but Ashby remained polite and professional. This is my second time seeking Ashby's help, I am definitely using him again in the future. I highly recommend We Care Healing.

They are dishonest and treat you with disrespect! The owner acts inappropriately! Texting…read moreinappropriate things that don't relate to his business.They tried to fix our AC unit but left all it open and did not put it back together. Then we texted them and they ignored us. Told us we needed a part that didn't even exist for our unit. They actually texted us that they weren't experienced enough to help us. Why have a AC business when you dont know what you are doing? Then after many phone calls and texting, we were sent a message that was inappropriate and rude. They came to put it back together and they acted unprofessional and inappropriate! I don't recommend them. Do yourself a favor and go elsewhere!

This was the 3rd time I have used Fusion, all for different reasons. I will never use another…read morecompany! Always fast, pleasant, honest and as a single female, I'm thankful they have never attempted to upsell with service not needed. Thank you Jose for getting us cooled off in record time! C Delaney, Chesapeake

It was time for my cooling maintenance and Morgan came to make sure everything was working…read moreproperly. I had to work, so he called me on FaceTime to make sure he had the right key for the gate to the back yard and he took care of everything, including giving my very happy dogs a treat! (They love him!). He called me when he was done to let me know everything was good and he locked up. Great value for the maintenance plan, and we love Morgan!

Amazing!! My heater broke during the cold snap in 2019 and our house got down to 35 degrees. They…read morecame and fixed it the same day! HIGHLY recommend.

We requested water heater replacement. Bill and his son were able to come out the same afternoon to…read moretroubleshoot it. The next morning the new heater was installed for a decent price, without mess, and without issues. Very very professional, knowledgeable and friendly, would hire them for all future plumbing and H/C work.

I can assure you that you will not find a more honest HVAC/Plumbing company. Bill and his son in…read morelaw Morris are both honest and really care about their customers. I called because my AC went out and within a hour or so Morris showed up and found the problem. They charged a reasonable price to get my unit back up and running. Me and my family are so greatful for these guys and the compassion they show. I highly recommend Bill and Morris to anyone who doesn't want to get taking for a ride.