Our experience in July, 2026, buying a Mazda with Magan Carver was excellent. We made decisions at…read moreour own pace with no pressure from the sales team, and the price was fair. All questions we had were answered accurately, and all follow-up contacts were timely and responsive. We love the car we bought and greatly appreciate the professional and thoughtful sales team at Goodwin Mazda of Brunswick.

Deceptive sales tactics and unfulfilled service promises…read more I purchased a vehicle from Goodwin Mazda at the end of March. Looking back, I grossly overpaid, but I allowed myself to be pressured based on explicit assurances from their service department. The service manager specifically looked me in the eye and bragged that the vehicle was "better than inspectable." He guaranteed me that he would personally inspect it and perform any services that were even remotely close to needing attention so that I wouldn't face immediate repair bills. This turned out to be entirely false. I now have a sway bar link issue that requires attention, and the service department is completely refusing to cover it. I was lied to just to get the paperwork signed. Get a third-party inspection before giving them a dime. Management has my contact info on file under my account, but they have already made it clear they won't help.

I took my full-size van in to have new tires put on. They removed my old tire's and wrapped them in…read moreplastic and put them in the van for me. When I opened the wrap in the spring, I saw that they had destroyed/shredded the bead on two of the tires. I understand that accidents happen and if they had been honest about it, I would be giving them a better rating. To be that dishonest, a rating of one star is a gift.

I bought my car less then a year ago and the sales department was great, but the service department…read morewas good at first but when I had a problem with the work they did all communication stopped. I have sent 100 emails and when I call I get forwarded to another person and always get a voicemail and no one will ever call me back.

The process from start to finish was quick and efficient. I was kept in the loop of what was going…read moreon and how they were looking for the best deal for me. When signing paperwork, I was given option on different services packages and what was included. Seth, Troy and Justin took their time to explain everything to me and include me in decisions. I recommend Bill Dodge Hyundai in Brunswick!

We bought a used Kona EV here about two months ago. Our emergency charger cord which we had to use…read moreuntil we could get a permanent fast charger installed just stopped functioning. We wanted a replacement (under warranty), but they had to "check it" first. This would literally take a minute. We droppped off the faulty charger on this past Saturday and hoped we would get a replacement on the following Monday or Tuesday. As of Tuesday they hadn't had "a chance" to look at it. Yeah, right. If it's going to take you that long why don't they give us one to use in the meantime? So now we have to go to a public charger which costs $ every time (time that we don't have as we have to drive to the Portland area (from New Gloucester) and we are extremely busy and have to go out of our way to do so. Thanks Bill Dodge. We will be sure to NEVER use you service department.

Where to even begin? Bought a WV Jetta from them in 2016, on the way home check engine light comes…read moreon. I take it back and their mechanic tells me it is the spark plugs so they replace them for free. Next day check engine light is on again, take it back a 2nd time mechanic tells me it's something else and that he has fixed it..... Light comes back on again so I call and tell the manager Nicky I will be taking the car to the VW dealership so they can code read it since the Lady's mechanic obviously can't figure it out. The VW mechanic comes back with a laundry list of problems and quotes me nearly 4 thousand dollars in repairs that are needed not only that apparently the rear main seal is leaking oil onto the exhaust and should have never received an inspection sticker in the first place! I fought with Nicki (Owner/manager) for months eventually got them to handle some of the work but was still responsible for covering about half the repair bills myself with my own mechanic. In addition to that they never reported that I paid sales tax (Despite it supposed to have been in my financing. so I guess they pocketed that) so I had to shell out for that when I went to register the vehicle as well. Would not recommend! This business had such a bad reputation in Augusta/Manchester they had to move to Brunswick just to stay in business. Search their reviews for Manchester location if you still have any doubts about this place.

This is the worst car dealership I have ever dealt with. My daughter paid $6,000 cash for a 2006…read moreMazda 6, and the problems with this car are too numerous to list. The biggest ones are that her motor blew within 60 days, the catalytic converter and exhaust manifold assembly needs to be replaced, and the steering column will have to be replaced, etc. This dealership cares nothing about you once you hand them your money and walk out the door. They do not honor warranties or cover or even help with the cost of major repairs that your vehicle might need shortly after you buy it. They sell vehicles poor quality vehicles and have horrible customer service.

I grew up around the auto business, and I worked at my family-owned VW, Mazda, and Saab dealership…read morefor years. I have extensive experience with mechanics and various independent shops. The people of Autometrics are absolutely the BEST! A simple way to know if a shop is good is to see how busy it is. The owner even saved me $500, even though I was expecting to pay the full cost. Bottom line is they are honest, and I trust them. I know if I need work done on my vehicles, they are the only place I will go.

Parts were extremely overpriced. They say it's because of their warranty. I was charged $676 for…read moreparts that I could've bought myself for $135. I also made the mistake of telling them how much I needed to spend and they came in $161 above that amount, don't repeat my mistake. DEFINITELY GET A SECOND OPION!! I feel completely taken advantage of and ripped off.

John helped me today & has several times before. The service is consistent: reliable, friendly,…read moreknowledgeable & accommodating. The waiting office is always clean, has snacks & beverages for free, clean bathroom & a quiet place overall. Service is always 5/5. They even wash my VW when they're not too busy.

My S.O. wanted to buy a used VW Jetta Wagon Diesel. As he has family in the area, they did some…read morelooking for him, as pickings were slim in VT. He also had a hard time getting call backs locally. There was one here his brother recommended and they worked with him via phone to ensure it would be ready for a Sat pickup. When we arrived, the car was out front. It was immaculate inside and out, including under the hood. You'd never have thought it was a used car. They had us take it out for a test drive. Ran like a dream. The buying transaction was pretty quick and painless. My dad ran a five star Jeep dealership in NYS for over 30 years, so I know what good customer care looks like. This is a perfect example of it.

Five Stars. I had an exceptional vehicle transaction experience working with Deni Nakonecni at…read moreGoodwin's Volvo. As a U.S. Marine Corps Veteran, I highly value clear communication, baseline integrity, and structural professionalism. Deni delivered exactly that. He provided an uncorrupted, highly accurate, and fair on-paper appraisal for my trade-in asset and made the entire delivery process seamless. If you want a straightforward, transparent transaction without the deceptive games found at other regional dealer networks, go see Deni at Goodwin's.

We had the best salesman ever, Tommy Grinnan. He was so patient, thoughtful and fun. Never pushy…read more We bought a used electric Volvo - our first electric car. Tommy educated us on electric cars and, before we left, insisted on sitting in the back seat of the Volvo to explain its key features and let us try them out ourselves. So thoughtful and helpful.

Sold me a car with a bad engine back in 2007. No warning signs. Engine blew on 295 a week after I…read morebought it. $1200 down the drain.

I lost $1100 after buying a junk car from this place. It is the worst of the worst. Run do not…read morewalk away. Displayed no character at all. Now I have to sue this loser business.