experience was pleasant and low pressure...found the vehicle I was looking for and the purchase…read morewent smoothly.. thank you for all your professionalism..both Connor Silveira and Thomas Butler were a pleasure to deal with... Keep that small town experience going!

Dad needed a car to haul me and some dumb poodle around and asked me what I liked. I said "a black…read moreEquinox EV of course!" It has a nice, quiet and supple ride over bumps so I can get important naps in when traveling. It holds plenty of 35 lb bags of kibble from Petco (lamb, please), and is super affordable. Speaking of which, Alexis Gallagher and her owner Scott Silveira went out of their way to get dad the deal he needed. They even paused the deal for a couple of days so he would have time to cancel his GM card and apply for a new one in order to qualify for the $500 rebate incentive. Dad said the finance manager Preston was nice to deal with and gave him a great deal on lease protection in case I chew on the interior a little, or dad returns the car with worn out tires or a key missing (in case some dumb poodle swallows it).

I hate car dealers, I really really despise them and have literally walked away from buying $20-30k…read morecars simply because I couldn't bring myself to buy a car from a salesperson who was such a low-life. I mostly wanted to stay away from San Jose because I had phone and email conversations with some of the Subaru dealers up there and that alone was enough to know not to give them my business. I kept seeing a few nice looking Subaru's online, and although the dealership was about 2 hours away decided it was worth looking at since they had the exact car we were looking for. I checked Yelp to make sure the dealership didn't have 2 stars like some did. Nope, perfect ratings. I called up and was hoping to get Bob on the phone since so many people mentioned him in their reviews and sure enough Bob answered. Little did I know that Bob and Ginger were the only two people there. Bob was so good on the phone and just exuded honesty that I knew we had to go up there and buy the car if it drove like the rest of them. I love the idea of not haggling over a price...it's all really stupid and I just wish every dealer would give you a price that you pay, not one that's inflated for no reason. We drove up and took a few test rides with Ginger. She is great and helpful as well. Then we met with Bob who helped us sort out the paperwork, actually SAVED us another 2 hour trip back up since we had pre-arranged financing from a bank, encouraged us to use our existing financing rather than what he had because we already had it. We drove out of there with the car same day and I'm still glowing about how good of an experience it was, I really am. Can't say enough about Family Motors. The cars they sell are really the ideal used cars too because Bob seems to only buy really pristine condition, late models, with low miles and their detailing on them makes them look brand new. If family motors has a car that you know you want or you're just interested in used Subaru's or Saabs you really deserve to buy a car from someone who has tact and is friendly. We ended up saying goodbye after discussing non-profits and volunteering with Bob...that's not a typical used car buying experience to be sure.

I've never bought a used car before, so to say that I approached this experience with trepidation…read morewould be an understatement. I was referred to Family Motors by my trusted mechanics at Embarcadero Automotive in SF, because they didn't have what I was looking for, and couldn't get one at that point. I'd recently been in a bad accident with my trusty 10 year old Saab 9-5 wagon, was in a lot of pain, and wasn't interested in dickering around, exploring other options, or even thinking about trying to get used to a completely new make of car - I just wanted another one of the same thing with no hassle. I didn't see any reason to argue with the engineering excellence that had just saved my life. You don't always get to just pick the used car you want off a tree, though, which is part of why I've never bought one. As others have said, the whole experience was a complete pleasure. I called Bob when I saw a car that interested me on his website, and a few short hours later, after going up for a test drive, it was mine. I absolutely could not believe I'd found a 4 year old car with only 21,500 miles that was still in factory warranty, and obviously in absolutely cherry condition, with a clean Carfax, etc. - or a used car dealer who was actually a really nice guy who genuinely wanted to be sure I got the right car and wasn't the slightest bit pushy, especially on my very first experience with this sort of purchase. It actually turned out that Bob and I have some mutual friends, too, so that was fun. But I felt totally taken care of, and he even knocked an extra $600 off the price without my even asking. I still can't believe that I scored such a good car, and practically brand new, for such a low price, and that the whole experience was so easy. It's also obvious that he takes great care of clients, because the place is tucked away in a field, invisible from the street, so you'd have to know it's there and be looking hard to even find it. There's no way he can be getting the walk-in business that your average car dealer gets, so you know it *has* to be all word of mouth. Which indeed it is. Driving in is a bit of a surreal experience, because it's like you're going to someone's private farm, turning down a dirt road, going along the fence of a field - and then suddenly the vista opens up, not to fields full of growing things, but to a field of shiny, spotlessly clean, mint condition Saabs and Subarus. This is, indeed, what buying a new car ought to be like. If Bob's still carrying Saabs when I'm ready for my next one (and indeed if they're still even being built), I'll go right back up to him and get the next one there, too. BTW, if Bob doesn't have what you're looking for in stock, he'll go out and search one down for you, still with the same requirements of being low mileage, cherry lease returns.

We bought a 2014 Mercedes B Class from Esteban. We live in Walnut Creek so we called him in the…read moremorning and he had the car charged for us when we arrived in the evening. The car was spotless. Kovacs Motors had detailed service records on the car and were very helpful! The technician who drove the car from auction to Sonoma provided us information on the remaining battery range for the car. We are thrilled with our purchase! Note: We were at CARMAX earlier in the day looking at the same model car. The salesman there was not nearly as knowledgeable about the car.

Hi I bought a a vehicle from Kovac motors a couple years ago and from what I thought was a well…read moremaintained vehicle turned out to be a lemon. I wish there was more transparency on the issues the vehicle has had since after all buying from a dealership is more trustworthy than from a private seller. Here's a list of issues I've encountered after the first 6-months: worn-out struts, outer trim of the vehicle is worn out and barely held together, discovered unloosened and missing bolts in the A-pillar, undisclosed oil leak from the engine, and welded-on catalytic converter which cost me extra to remove and replace. I usually give local businesses and have been refraining to post this yet appearances from this business left me deceived unfortunately.

Its been a while since I used them, but they were good at diagnosing and fixing an electrical…read moreproblem I had. I was changing my battery and put it in backward. Of course I blew out something. I thought it was a circuit board, but after having it towed there (thanks CSAA) they simply replaced one fuse. Problem solved. I thought I had totalled my 2010 CRV. Thankfully not. They were professional, and didnt try to upsell me on unnecessary repairs. They could have, and I would have believed them. But they were honest, quick and professional.

Professional, honest and knowledgeable! Highly Recommend!…read more He tells you how to save money before you even ask!

Rich and his team got it done again!! Easy to work with, quick with communication and hassle free.read more

Alex has brought me two cars so far, one purchase, and one lease. He's been very consultative, and…read morehelped me work through some negotiations for my current car. He's always been very communicative, and everything he's said he would do, he has done. I plan to call him again in three years. The cost of the service was very fair, for avoiding the dealership runaround, getting exactly what I wanted, and having my new car show up at my house.

What a positive experience when purchasing a new car. I started looking to replace our Lexus RX 350…read morewith a new Lexus NX350H. The initial research only put an additional layer of confusion on the process. I remembered Cartelligent as an option to purchase a car and the process began. Zach was on it! There was never any pressure to buy however he took the time to understand our requests and did the research to find exactly what my wife and I were looking for. The demand on the car was high however he was able to locate the vehicle and get it to us in a timely manner. No more dealerships and sales managers for us. Thank You. Tom and Robin R.

I had a somewhat negative experience working with an advisor at this location, and the experience…read moremade me wary of Cartelligent overall. It seems like it can be good in the right circumstance, but it's worth being a bit careful about it. A friend highly recommended the advisor, saying that they'd saved her a lot of money on her car lease and made the process easy for her. I called and talked for over an hour to the advisor. They were knowledgable and friendly - great customer service. I figured that I may be able to save a little money by looking for a deal myself, but that I wanted to save the time and hassle, so the cost would be worth it. Also, I liked the idea that Cartelligent had access to better deals than I would by purchasing at volume from fleet managers. My plan was to lightly get offer prices myself, compare them to the price Cartelligent got, and then hopefully having validated that they were beating my price sufficiently, I could use them forever and rest assured that it was a worthwhile deal. I reached out to a few dealerships and got opening offers. I was shocked when my Cartelligent advisor came back with an initial price that was worse than three of the five dealerships I'd reached out to, and that was before their $600 fee. When I explained this, they responded a little defensively and asked for proof I had better deals. When I provided it, they came back the next day with an offer $50 a month cheaper than the one they first sent me - a cost difference of $1,800 over the course of the lease! Thank goodness I'd looked on my own and not taken their word for it. The experience shook my faith a bit, so I decided to negotiate with the other dealerships myself and compare. Once I got a bit further into the process, I gave Cartelligent the ability to win my business if they could get to a specific number by dropping their quote a little further. They were unable to do so, so I kept negotiations up elsewhere. Specifically, when I asked if they could get to that number, the whole email they wrote back was "That's awesome. That's a great deal" and that was the last I ever heard from them. With a little bit of work, I ultimately was able to secure a lower price than Cartelligent had before taking their $600 fee into account. Using Cartelligent would have cost me many hundreds of dollars more than negotiating on my own over the course of my lease. At the same time, I was trying to sell my car through them. I did their thorough online process, taking pictures and filling out the form. After it was clear I was going to negotiate a bit and not just take their first price, I stopped hearing about the sale process from the advisor. After the "That's awesome" email, I never heard back from them again, even after asking for updates on the sales process over email. They ultimately never gave me a quote on my car. I think they got mad at me and ghosted me, which I found surprising and unprofessional. It's possible I was able to get an unusually good deal because the EV market is weak right now. The second quote - the one $50 lower - was reasonable, and it did take me a little work to beat it. However, it was clear to me that you should always do your own due diligence and get quotes to check the ones they give you. If you do that, ultimately, you aren't really saving yourself that much work, so I'm not sure the $600 fee is worth it. Edit: David reached out, and we talked about my experience. He sounded as surprised as I was by my experience, and he's looking into it. I was impressed that he would follow up!

Took my mom to buy her first car and it went smoothly from when we entered S&R to the process and…read moreto driving the car out. Great customer service from Esmeralda and the Manager and their team. Thank you again for a wonderful experience

La atención de todo el equipo fue excepcional, la ayuda de Jackie y Katy, sus managers son atentos…read morey resuelven en el momento cualquier problema, sales feliz con tu auto y al final para fimar el contrato te explican detalladamente lo que estas firmando, este es mi segundo auto que adquiero con ellos y sin duda volvería de nuevo, gracias por hacernos sentir como familia!

Two weeks ago, the engine of my car died. Since I have no knowledge on buying used cars, I reached…read moreout to Aaron for his expertise. My budget was not high but he gave me the same support as he would to a high budget client. Within a day I had two options, Carfax on hand, great pricing and today I closed the deal. Loving my 2010 Ford Flex SEL Thanks Aaron, you are a Rock star! Carlos

I was looking for a very specific version of a Volkswagen ID.4 (model, year, a very specific and…read moreuncommon interior, and price). Aaron helped me look for deals around the immediate area as well as further away, letting me know to stay patient from his previous experiences. When we finally found a strong deal, Aaron helped negotiate the prices down and provided advice on when/what to sign. Apart from being a great person, he provided two major tasks most people would not be able to do: 1. Aaron provided a lot of savings than I could have gotten myself by shopping for the best value and negotiating. 2. He helped a lot with checking out the car, the paperwork, and dealing with dealer promotions.