Fabulous !!! What a gem! Forget Home Depot, Lowe's, or any other home store. This is it! Especially…read moreLen's!!!! Apart from having everything you need for your repairs, projects and fixer uppers they hands down have the best staff. Their customer service is above and beyond. I would think that they have a lot of repeat customers, and they should. Ravi & Josh we're so helpful. In fact, they were more than helpful. Not only did they take the time to listen to me explain what I needed, but they genuinely cared that I was using and buying the right stuff. They offered recommendations and/or suggestions for items they didn't have, all while checking their system and calling other locations for my parts. And even though one of the stores wasn't a Len's, they found an Ace nearer to me than Addison (which is where I knew the part was that I needed but didn't want to drive to during rush hour and sleeting rain). That my yelping friends is customer service. I've been to several Len's locations and every time I am helped fast and efficiently. It's nice to know they are consistent with their customer service and they are all trained well. It also proves their staff truly enjoy their jobs and love the company they work for. I learned tonight that one of Len's goals for the company is to be the community's go-to hardware store. They offer competitive prices and if you don't see it in the store they will do everything they can to get it for you. I so hope they reach that goal. If they keep up the good work and their loyal hardworking staff then there is no reason why they won't! If you are wondering if you should go here...do it. I promise they will have what you need. And don't be afraid to ask for help, although I'm sure they will find you before you find them, because that's what they do!

Their deck stain didn't match the same brand and color from a different a ace hardware. They did…read morenot even refund me for this which ruined my clients deck no I have to redo the deck Cabot redwood should be the same at all stores you can see just how fucked the color was below no refund I get hosed have to redo a deck and they don't even have to refund me.

They're the best. So helpful with any hardware project. Parking is easy, and their hours are great.read more

We visited @forestparkil today to drop off our taxes. @oakparkil is right next door so this was a…read morebelated visit to a place we lived for 22 years. @schaurhardware is a local #hardwarestore and a local #institution. Bought many things here over the years. We walked in and was immediately recognized by "thebiglebowski." Still the same and the hardware store is the same with a plethora of bolts, nails, building materials, collapsable buckets, and of course a very nice candy counter! It is great that some things #neverchange.

I had to purchase new blinds for my home for a total of 8 windows. I had the pleasure of working…read morewith Jackie in the window treatments. Talk about customer service! She was so professional and very helpful l, responsive and most importantly always available when I had to call her for questions. I placed the order with Jackie because of the incredible customer service she provided! Employees like Jackie do not exist these days. If you have to order window treatments ask for Jackie!!!

I had one of the most disappointing and disrespectful shopping experiences I've ever had at any…read moreLowe's, or any store, period, on October 18, 2025, around 11:00 AM at the Carol Stream, IL Lowe's (Store #1821). I came in because of a clearly displayed Craftsman promotion hanging directly above the Craftsman tool section. The sign showed that if you buy a V20 4Ah Battery & Charger Starter Kit for $99, you get one select tool free. The promotion dates were printed right on the sign, valid from 10/16/2025 to 01/07/2026, so I knew the deal was active. An employee helped confirm the exact items, the V20 starter kit and the Craftsman router I chose as my free tool. Everything matched the sign perfectly. But when I went to check out, the battery kit rang up at $149.99 instead of $99. The cashier was polite and called for a manager named Lisa. From the moment Lisa walked over, her attitude was completely unprofessional. I calmly explained that there is an error with this item, and I was simply trying to buy the advertised $99 deal with the free select tool. Instead of listening, Lisa immediately said, "It can't be marked down as free," in a dismissive tone. I tried to clarify again, but she abruptly turned her back and walked away without another word to check the sign. I followed her to the display, where I pointed directly to the sign that clearly showed the $99 sale price and free tool offer. She responded with a condescending explanation that their "system doesn't give away free items" and "balances the price between them." I explained that I understood how bundled promotions work, and I just wanted the correct sale price honored, but she spoke to me in a rude, patronizing way, as if I couldn't understand English or was trying to cheat the system. The entire interaction was embarrassing and demeaning. Lisa's tone, body language, and attitude made it clear she had no interest in helping, and she treated me as though I wasn't worth her time. I asked if I could speak to another manager, and she flat-out said, "I'm the only manager here. Call corporate," then walked away again. I left the store and called Lowe's corporate customer service to file a complaint. They encouraged me to return inside to resolve the issue, but I told them Lisa had already instructed other employees to ignore me. Shockingly, the misleading sale sign was still hanging even after the issue was brought to her attention. I've spent a lot of money at this Lowe's over the years, but this experience left me feeling completely disrespected and unwelcome. I was calm, polite, and simply asking for the deal exactly as advertised, and was treated as if I was doing something wrong for reading their own sign correctly. If this is how the Carol Stream Lowe's trains its managers to treat paying customers, it's a real shame. Lisa should not be in a customer-facing role. Her attitude was unprofessional, rude, and discriminatory in tone. For anyone considering shopping here, please avoid this store. Go to another Lowe's or take your business to Home Depot, where customers are treated with basic respect and fairness. No one should ever be made to feel the way I was treated here.

We are currently one of the thousands experiencing a power outage…read more ComEd repairs in order of Medical Emergercy (such as breathing machines, seniors that cannot withstand the heat etc) fantastic system in place We went to our local Menards and their assistance and prices are fantastic! We purchased a refrigerator-sized cooler for only $69 We also picked out a new refrigerator as we had to throw all of our food away it is spoiled and unsafe to eat We shall notify Menards when we have power again I believe that it is helpful to know: - They deliver and install a refrigerator next day for $130 - it is least expensive to purchase a floor model or any refrigerator that they have in stock - for an additional $30 they will install a water line for ice and cold water We did not use this option as we have nice silicone ice cube trays for $5 from Amazon and I only drink room temperature water (I am healthy due to my Hindu beliefs such as taking baths only etc etc) We chose an inexpensive floor model we do not need anything fancy We also purchased a nice cooler - i got ice at the local gas station So while I hope nobody ever needs this information, Menards is there if you do ABT appliances are overpriced and and the installation costs a small fortune - i price compared everywhere online PRO TIP - your current refrigerator has a sticker inside that you may photograph it states the dimensions (size, width etc) to buy a proper replacement that fits inside your kitchen (I know this since the 70s from my dearly departed Dad) I am proud of my husband he grabbed some $1 Lemon Oreos and put them.back due to his obesity

We like this place…read more Staff are friendly. Prices are generally reasonable. We can usually find what we need. Good number of Christmas choices available and the toddlers always love the tree displays and outdoor lighting section.

This past Saturday, May 8, 2026, we were in the Carol Stream Home Depot looking for a cordless…read moreblower. After searching around for one we thought we might like we were approached by Ryan who works for Milwaukee Tool within the Home Depot Store. When we explained we wanted a light weight, quiet model he pointed us to a Ryobi model (the company that also makes Milwaukee tools) that seemed perfect for what we wanted and needed. He then explained that if we purchased the trimmer/edger we would also get the necessary battery and charger that would work with all three implements. To further help us make the purchase decision he opened the trimmer/edger and put it together which allowed my husband to really assess if it was going to work for him. At another point in the process, Jim, from electrical came over to lend a hand. This level of service was exceptional and will not be forgotten the next time we need to make hardware purchases!! Thanks to Home Depot for hiring such dedicated employees.

My Home Depot truck rental experience was one of the worst customer service experiences I've ever…read morehad. I reserved a rental truck three weeks in advance at the Carol Stream, IL Home Depot. When I arrived to pick it up, I was informed that my reservation had been cancelled. No one could explain why, and I had received no phone call, email, or any other notification that my reservation no longer existed. The rental associate did everything they could to help, but they were just as confused as I was. They even told me this isn't an uncommon occurrence and that two other customers the day before had also been turned away after their reservations were mysteriously cancelled. That says this is a systemic problem, not an isolated mistake. The associate searched for another available truck and found one at the Downers Grove Home Depot. Before making the drive, I called that store myself and was told they had a truck available. After driving all the way there, I was met by employees who informed me they had misread the computer system and there was actually no truck available. I asked to speak with a manager. While he acknowledged my frustration, he also couldn't explain why my original reservation had been cancelled. After a lengthy discussion, the only solution offered was a truck that had been taken out of service because of a broken windshield wiper. Since I had no other option and urgently needed the truck, I accepted it. To the manager's credit, he reduced my rental charge by 50% for the 2.5-hour rental, and I appreciate that gesture. However, a discount doesn't fix the underlying issue. The most frustrating part is that Home Depot allows customers to reserve trucks weeks in advance, charges a reservation fee, and then apparently provides no guarantee whatsoever that the truck will actually be there. If reservations can simply disappear without notice, what is the purpose of making one? To make matters worse, the manager even suggested that perhaps I was supposed to do something after making the reservation to confirm it. I did exactly what Home Depot required--I made the reservation, received a confirmation number, and paid the reservation fee. There was nothing else I was instructed to do. My advice to anyone considering a Home Depot truck rental is simple: don't rely on the reservation. Even if you have a confirmation number and have paid the reservation fee, there is apparently no assurance that a truck will be available when you arrive. If you're moving or working on a project with a strict schedule, be prepared for the possibility that your reservation could be cancelled without warning and without explanation. This entire experience was frustrating, inconvenient, and completely avoidable. Home Depot needs to fix its reservation system or stop calling it a reservation in the first place. Angry customer

In picking out carpet or blinds, we go to Sharon, she's great, along with Tommy. We once again…read morepicked out carpeting for the stairs and since Sharon was off for the finalization, Clarissa was at the desk. She was an absolutely tremendous help; friendly and thorough. This is my favorite 'hardware' store and really the one we lean on for everything. Kudos!! The installer was amazing as well and we're very happy, as usual!

I shop at the Home Depot in E.G.V. It is difficult at times for me having a disability to walk…read morearound the huge store and because I am a woman it sometimes overwhelming for me to get everything correct that I need. So I like to use the on line App. for ordering, and for drive-up and pick up service. If I could give 10 Gold stars to Cathy in Customer Service for my order today. (I would) and for all of the past services she has help me with, I also would. This lady personally shopped for all of my large order today She even took the time to call me when she found one of my items was out of stock, and asked if I would mind if she replaced it with a different one, I said ok. Cathy had replaced it with a nicer item than I had originally ordered, She went out of her way to do this at no extra charge to me. If You Have Anything you need done FAST, or a problem you need help with, Go their and ask for Cathy She is always going out of the way to help every single Customer I've seen and to make sure everything is done correctly, Thank-You Cathy for all the wonderful care, and for getting my large order together so quickly for me! Vet-alr

Nice selection, good parking, very helpful and knowledgeable staff. Within the first two minutes…read morewhen I was there I could hear them ask everybody who walked in "What can I help you find?" as soon as the person walked in. Once each person told them what they were looking for, the staff members would tell them from memory what aisle to go to. As for me, they helped me immediately and gave not only a ton of great advice about the items that was purchasing for a home pressure canning, they also told me the best way to get the best deals. Tori in particular was especially helpful and very knowledgeable. I felt welcomed from the moment I walked into the store until well after I left with my purchases. when in the area and in need of anything, I will definitely be back here. I honestly can't imagine going somewhere else.

Stopped in to purchase a cover for our new Traeger pellet grill. We found an entire display of…read moreproducts. Clean well organized store, staff was extremely knowledgeable and helpful. My tip is to explore the entire store for unique items that a home owner would need.