Poor service in the store and difficult mobile version/ordering process. End-to-end experience was not enjoyable

Can someone please explain why this place is so expensive? There sandwiches start around 12 bucks for not so great stuff. I don't get it!!! read more

Lenwich used to be called Lenny's and it used to be a really good sandwich place with lots of variety in what you can have in a sandwich (hot or cold). Ever since the change in ownership (I believe?), I feel the quality has gone down significantly despite of the price increase. Ever since it changing to Lenwich, I haven't really enjoyed the sandwiches the same again. It felt like an upscale Subway, but now it's the same price as Subway but it tastes rather worse. I don't think I'll ever be revisiting lenwich again, since I prefer Subway's sandwiches much better now. read more

Don't order here unless you want your money stolen. I ordered through the Lenwich website and placed a 20% tip over the phone. My sandwich was $15.73 and 20% of that is supposed to be $3.15, instead the lady over the phone tipped herself $5. I called at 3:18PM on Monday, March 6th, 2023 and will not be ordering from here again. I didn't think it was possible for the cash register person to change the tip, maybe the math was done wrong, but still sad to see. read more

Best Salad Sandwich I have had in the US!! Great freshly baked GF bread available. Tasty and fresh ingredients. Good value for money. Will definitely visit again! read more

Lenwich - Breakfast & Brunch Near Me - New York, New York

I've been to this location many times in the past, it was never a favorite but convenient. Today I went to get a salad and was very very disappointed. You can choose your green from the 3 option as your base and pick whatever toppings you want for an extra charge, the prices vary depending on the topping and they have a spoon they use for measuring the amount of toppings they give you. Anyway I asked for tomatoes, mushrooms, chickpeas and chicken. As the guy is making my salad he fills up his spoon half empty for every item so I told him you know you're giving me half of what I'm paying for, he tells me "do you want more?" I think it's a ripoff. Either he is told to do that or he just decides how much to give you. Attaching pictures so you see how much salad he gave me for $11. There are 5 chickpeas, 3 pieces of chicken, 3 tomatoes and 5 mushrooms. Never getting salad here again. I hope manager is reading this!!! read more

Lenwich - Half salad for $11 - Breakfast & Brunch Near Me - New York, New York

Overall cute ambiance, but the staff isn't very friendly and the food is super mediocre. For $10.95 you can get a pulled pork sandwich. It comes with pulled pork that's far too bland and an assortment of other deli meats. The veggies weren't too fresh, and it became soggy during the span of a five minute walk. Good place for a quick bite but nothing too yummy. read more

I call this place Katz little brother. When you can't afford Katz go here.easily second to Katz I like them

It was my first time at Lenwich, asked for a wrap with avocado, steak, lettuce, tomatoes and cheese. After waiting for long 30 minutes, being almost the only one there because it was pretty much empty, it didn't come with tomatoes or cheese; so they charged me 13 dollars for a 5 ingredient wrap that only had 3. Not to mention the avocado was black-ish and the young lady at the cashier was really rude and wouldn't answer at all when I asked her why it was taking so long! I feel sad cause my first experience here was terrible. Hope to see an improvement if I ever decide to come back. read more

Lenwich, Please hire & train people who don't obviously resent their jobs and know how to treat customers. The young lady with the bleach blonde hair, tattoo's and huge fake eyelashes working behind your cash register was extremely rude and dismissive. What part of her training taught her that it's ok to not smile, make eye contact or say thank you? Why is she comfortable enough to make comments under her breath to her coworkers about customers? Why does Lenwich think it's appropriate to hire someone someone who tries their best to look like the bride of Chucky, whenever she leaves home? Why invest all of this money into this location, only to staff it with people who looked like they got kicked out of their neighborhood gang, for being lazy? I don't understand the logic but I like everything about this place, except the low budget, sad, unprofessional staff. read more

Hot pastrami hero with hot mustard is my favorite, but they have so many yummy sandwich varieties! Highly recommended! Go lenwivh !

I went here this morning for a breakfast bagel. I had just been to Murray's, so I wanted to try some place different. Sometimes you should just stick with what you know. 2 eggs, ham, and swiss on a poppyseed bagel. Decent bagel, and the ham was good, but the eggs were unremarkable. I have had better egg sandwiches on the street, so the higher price point here is unjustified. The tea selection is just okay too. Murray's is just a few more blocks -- you can do it! read more

Lenwich - Breakfast & Brunch Near Me - New York, New York

DO NOT ORDER ONLINE! I like their other locations, so I've tried here numerous times and my order has never been correct ONCE. Staff is rude and dismissive when you call and request your order remade. They don't follow order notes, don't include paid toppings, and generally can't be bothered to do their jobs correctly. The food is decent, but there's not much meat in them for the price, and the only thing you can count on is mistakes. Wouldn't recommend to my worst enemy. read more

First time visiting this chain so I can only go on my experience at this location. Staff ringing up orders were not friendly. Took a long time to get my food which was overpriced and not that good. The sitting area was filthy (debris in floor, scraps of food on tables...). With 8 people behind the counter you would think at least one of them would straighten up the place but none did the whole time I was there. And what's that constant loud banging about?! Ugh. read more

Very quiet place to chill and eat.Unfortunately, the prices for items have just changed.If you're a salad lover don't come here cause you're charged for every item. Each item has a separate price which is a major turn off for me.I used to be able to get a salad with a small coffee around 8ish, not anymore.I posted a copy of my receipt that shows the price changes. read more

Lenwich - Small salad in different size container - Breakfast & Brunch Near Me - New York, New York

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Stopes by here because it was on the way nothing planned. The set up of the establishment was nice and their sandwiches were filling. I had the spicy tuna only thing that made it spicy was the jalapeños not the tuna itself. There were no kid options so I had to purchase a cheese and turkey sandwich for $8. read more

Lenwich - Breakfast & Brunch Near Me - New York, New York

Beware if you have allergies . Ordered a lettuce wrap sandwich . It came on bread. Celiac disease . I sent it back and instead of making it fresh he ripped apart the sandwich to put the old insides on lettuce while discussing it with the other coworker, telling them for the third time I had an allergy they finally made it fresh. 35 mins, good thing I was watching. read more

After having a delicious Lenny's sandwich a few years ago, I was happy to locate one of their shops near my current office. It was my turn to order lunch for the group, and I was thrilled with Lenny's easy and helpful delivery. The woman spent a long amount of time on the phone with me making sure that she properly recorded the order. She nicely agreed to label and package the orders for each diner. Their deliveryman arrived within 45 minutes and was actually there almost to the exact minute they had quoted me. As I inspected the order, I noticed that the only item missing from this massive, 20 person-list was a side bag of pickles. I was very satisfied with my meal, as well. I started with the Vegetarian Special Sandwich. Moist 7-grain, whole wheat bread was stuffed with fresh vegetables like avocado, romaine lettuce, tomato, carrot, cucumber, alfalfa sprouts, red cabbage, and sweet peppers. The honey mustard that I ordered on the side was tangy, but a bit watery as well. My small Fruit Cup had been pre-packed so it was a bit soggy, but was still flavorful. The sweet ending included kiwi, strawberry, grapes, cantaloupe, honeydew, and pineapple. My colleagues were so happy with the substantial menu and efficient service that Lenny's became one of our go-to delivery options. I have since tried a few salads, which were also fresh and enjoyable. read more

Apparently, Lenny's is an NYC institution. If so, it's a secret one and I feel like a local now that I know about it. I was just sitting in Madison Square Park when across from me there was a family eating the best looking sandwiches I've ever seen. I saw the yellow and blue logo and Lenny's on the bag and went home to do some research. Then promptly left to visit my closest location. I came in after 12pm on a Thursday and, though there was no line, the place was busy. They have some complicated but friendly ordering system in place. You give your order to the guy who prints off your copy and instructs you to pay 'over there'. Over there is where the registers are. In the interim, they're making your sandwich. A short wait later and you have the best sandwich you've ever tasted in your hands. I had the C1 on 7 grain whole wheat and Husband had the #1. Both were amazing but his is the one I dream about. read more

Lenwich - Breakfast & Brunch Near Me - New York, New York

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Bought $7 and bacon egg and cheese , dry ..... blah.My order took $15 minute because they waited 10 minutes to tell me my card didnt go through in front everyone. I had to explain i never used a card I was paying in cash. The staff totally not attentive. Sandwich in garbage read more

as a family visiting from Australia and well into our trip, we were craving healthy, fresh food. we have all been so impressed by the high quality of food and service at Lenwich. I had the chicken Caesar wrap and can honestly say it was the BEST I've ever had. read more

If you are ever in the mood for really fresh street cart/diner coffee, come to Lenny's. For $1.90, you can get a large, milky, half hazelnut-half regular cup of coffee. Not to mention, the ladies who prepare my brew are absolute dolls. Lenny's also satiates my egg sandwich cravings. I rarely crave egg sandwiches in the morning (more of a muffin gal), but when I do- Lenny's is my go-to. Very fast service and fresh whole wheat rolls with none of the grease. read more

LevelUp offered me a $7 credit at Lenwich, so I obliged and visited this location. Friendly staff. Clean shop with plenty of seating, including along the windows, so it's excellent for people-watching and daydreaming. One single-stall BR in the corner. -The Lenwich on sliced marble rye ($8.70): It's an incredibly unhealthy sandwich consisting of hot pastrami, roast beef, Swiss cheese, cole slaw, and Russian dressing - but, oh, was it so satisfying on a cold winter's night!! -Emma's on sliced whole wheat ($8.70): Goodness in sandwich form. Yum!! Lenny's make excellent sandwiches. But salads? Not so much, based on a previous disastrous experience at another Lenny's shop. Play it safe and order a sandwich! read more

I got a Turkey BELT here and thought it wasn't bad. The wrap was a bit bland, but provided sustenance. If you're just looking for a quick breakfast spot, this is a good place. However, if you're looking for high quality food, don't depend too much on here. The staff was nice and friendly, which is an important part. One thing that concerns me is the health inspection score and the possibility of mice running around the kitchen....Also if you reference another image in here, you can see a dead bug in the food. That's pretty disgusting but luckily I did not experience that. This rating is quite generous, to be fair, but it's based on my personal experience and not anyone else's. Again, quick grab and go place but not a solid find. read more

Today's lunch was at my desk so I hit Lenny's for a Buffalo chicken sandwich!!!! We all know Lennys for their Lenwich selection and my sandwich was delish ! The chicken was seasoned well and cooked to perfection. The blue cheese and hot sauce ratio was spot on !!! I'm so satisfied working thru lunch while eating this sandwich need I say more !! Yummy read more

Lenwich - Finger licking good!!! - Breakfast & Brunch Near Me - New York, New York

NYC is highly known for its authentic cafes and sand which shops, and this is one is must go to! A normal spa day through the village called for something delicious which Lenwich is definitely suit for. They have the most delicious sandwiches! If you've ever watched Ratatuille, you can most certainly compare biting into the sandwich like the euphoric scenes with swirls. I highly recommend stopping there for a quick lunch! I love it! read more

Lenwich - my favorite!!! - Breakfast & Brunch Near Me - New York, New York

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I typically order from Lenwich and they always mess up my order somehow. My most recent order has definitely put me over the edge because it is completely a mess. I asked for a Cobb salad with some modifications and I see that the receipt has exactly what I requested but whoever was making the salad had failed to acknowledge these things. I asked for no bleu cheese yet I get a huge chunk in the salad. I asked for my dressing on the side but it's mixed in and drenched in it so by the time I got around to eat it, the salad is soggy. I'm not sure what I'm paying $13.33 if they can't even read instructions correctly. read more

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This is a good spot great sandwiches however the pricing is deceptive especially for the breakfast platter that says it includes meat however meat is an additional cost. Anything that says build your own is build Lenny's profits. Nice The staff when you comment on the pricing variances they say we know it's not our fault. Sad to see this in this day and age it will be a great place otherwise read more

Lenwich - Breakfast & Brunch Near Me - New York, New York

Really nice menu and delicious salads. Customize to your preference, huge portions, nothing to not like for a good lunch.

They've rebranded all their locations as Lenwich* on LevelUp**, and have signs out front saying you can earn $Z by joining their loyalty program. Corner space up some stairs with ample seating. *Their #1 sandwich, which I ordered at lunch time from their super friendly cashier and they efficiently dished out. Pretty solid, though they oversauced it leaving the bread mushy even after a 5-minute walk. Be sure to ask for rye because they suggest white, which makes no sense except for them financially. **Was apparently their first transaction and the guy was super-excited. The $7 vendor-specific credit was quite generous and they have a a lot of locations. Transaction Amount $8.70 Credit Applied -- $8.70 Total Spent $0.00 read more

Lenwich - Breakfast & Brunch Near Me - New York, New York

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The food and the service is excellent. I just dont like that every delivery people sit on the tables outside without leaving place for the customers to sit. read more

Good typical fast sandwich chain. Not gourmet but not fast food really either. I'd say maybe a step above Quiznos /subway. Locations all over the city. Place is very clean and I love the location. Only real complaint is that air conditioning and fans are on super high all the time. The vents are above the tables and your napkins and sandwich wrappers are always blowing off your table. Sound trivial, but it gets annoying really fast. read more

Ordered at 1:30, 10 minutes later my number is bypassed and higher #'s are called. Checked with dispatcher, she stated my slip is still there and my order should be ready soon. Fifteen minutes go by, higher numbers called, I checked again, get the same response. My lunch hour running out, 20 minutes after placing order, I checked again, same response, by then I asked for a refund, my sandwich finally located in another part of counter. I refused to take it. Had she checked with the preparer the first time I asked, she would have discovered my order was ready 15 minutes before and I would not have lost my lunch time, returned to office unfed and angry. funny but my refund was clocked in at 1:31 when in reality it was already 1:52. read more

Lamewich! Sunday morning 9:30 am June 23rd 2019. I ordered a breakfast sandwich to stay. The order took almost 10 minutes. There was only one guy in front of my order. I ordered a bacon, egg and cheese on a roll. The bacon was carbonized man...CARBONIZED! This bacon must have been cooking on the grill for hours. Imagine the poor soul who orders a burger with bacon soon after I leave...Whoever is cooking at this place needs to be fired on the spot. Where is the quality control? I will never eat here again. read more

Maybe it's something in the water, maybe it's the Trump presidency, or maybe it's the moon in retrograde, but this Lenwich just can't get an order right. I live close to this Lenwich and have eaten at this location five or six times. If you're planning on eating a meal here, you in danger, girl. They just can't follow their own recipes and are constantly missing ingredients, but won't tell you something's missing until after they make it. Shame. read more

They just did an upgrade so the inside is stunning and very spacious. As you know, the sandwich game here is insane. they make some of the best most stacked sandwiches I have ever seen. Huge too! You can also choose what kind of bread you want or if you want it in a wrap or on ciabatta. I got "The Vegetarian" which is one of the most beautiful sandwiches I have ever eaten. Super tasty and fresh. Other than the giggling girls behind the counter, I can't wait to go back. read more

Lenwich - The vegetarian - Breakfast & Brunch Near Me - New York, New York

Restroom is gender-friendly! Skirts/pants don't have to ask for a key! No line! Safe for all genders. Salads are ok.. Bathrooms are important #letmypeoplepee read more

Lenwich - Breakfast & Brunch Near Me - New York, New York

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Colorful, grand opening balloons pulled me into Lenny's this afternoon. I had not heard of Lenny's before, but their take-out menu lists 5 other locations in Manhattan. I must not be famous enough -- Framed magazine pages on the wall tout their celebrity clientle. Photos of TomKat greet you even before you pass through the second set of doors. The space is large & well designed. However, it was a bit warm. The thermometer could have been dropped about 5-10 degrees. It was about 4PM when I visited. In total, there were at most a dozen people milling around -- Employees + patrons. Maybe it's too new? Maybe it was that lull between weekend brunch & dinner? The menu is extensive & includes all the usual suspects one would expect to find in a Manhattan cafe. I didn't try any of the food because I had just finished brunch up the street at BLT Burger. Everything looked lovely, though. Clean. Fresh. Vibrant. Good presentation. I would return for a bite. read more

You know what I absolutely love about New York? No? Well, I'll tell ya. It's the lightening speed that delivery orders show up at your door. It's really amazing and I don't know how you guys do it. I'm thinking there is some sort of underground Star Trek mafia beaming people here and there, but don't quote me on that because my research isn't done or FDA approved yet. What? Okay, Lenny's. I was starving tonight and couldn't decide what to order. Did I wanna deli sammich, did I wanna salad, did I wanna an Italian sub? Who knows, but after searching around the net, it seemed that Lenny's offered all of those things and would even bring it to my lazy ass and so I decided to go for it. Sure enough, 18 minutes later, "bzzzzzzzzzzzzzz." Dang! I hopped over to the buzzer and let the guy in, we swapped the goods and I began to unwrap my dinner which basically was a chicken parm sub, a Reuben and a salad. See, I couldn't decide, but lucky for you, I tried a little of all three and now can report back to you and here goes... The Chicken Parm Sub. Hmm, well, it wasn't the most flavorful sub in the bunch, but it was okay. Definitely wouldn't kick it off my plate in a time of starvation. The Reuben. Ummm, yuck. I thought Reuben's were supposed to have melted Swiss cheese and sauerkraut? What happened to that? This was all coleslaw and na na na nasty. The Salad. By far the highlight of the meal and when mixed with ranch and Italian definitely hit the spot. The other two casualties are sitting in the fridge now talking about what went wrong in their lives and as for me, I am left simply asking myself, "Self, would you ever order from here again?" Self: Newp. read more

Oh Lenny's. :( So I am an extremely busy grad student and always in the mood for a good whole wheat hero sub. I tried Lenny's with my boyfriend last year on a whim and had an amazing experience with my delectable turkey sub complete with huge slices of avocado, alfalfa sprouts and swiss cheese. I am talking...delicious! So, of course, being a creature of habit, I began to order delivery to my home and office at least once a week, sometimes up to three times a week. I let it go in my heart when I discovered they apply an "administrative" charge to all delivery orders, in addition to my tipping the delivery person. I even forgave them for forgetting my alfalfa sprouts or cheese on occasion. They always said they'd credit to my next order and I always going to order again, so I was okay with that. I also let it go when I discovered that a time i tipped on my card rather than handing cash to the delivery person, there was an extra dollar charge to the total. I figured that maybe they couldn't read my writing or something to that effect. I really loved my $12 sandwich meal, you see. However, as the months have waned on, the quality of the sandwich has steadily gone done. I have noticed the amount of avocado and alfalfa sprouts, which I pay a dollar and fifty cents for each, respectively, has decreased to the point that I took pictures to show my boyfriend how the little I was given on the last few orders. I don't know if it's new management or what, but I was definitely not imagining that. Then, the last straw. I don't care, but there is absolutely no excuse for what happened a couple weeks ago. I was checking my credit card charges and realized that someone had again added an extra dollar to my total. There is no way they didn't understand my handwriting because I wrote the total down legibly because of the first incident. The worst thing is, I called and explained the situation to the lady who answered the phone and she took my number and said a manager would return my call the next day as there was no manager on hand. That was two weeks ago. Apparently my business is not worth their time. I guess it's good because I know I will get a hankering for a delicious sub and I will surely find a new favorite place in NYC. I am sure there are places that deserve my business in this great city. read more