Been their client for few years, when I got a nail on my tire they saw an opportunity to make more…read moremoney and wanted me to buy new tires, went to another place and they fix it immediately, car running smooth and great, so comercial tire lost my business, and my family as well, greed is never a good thing fellas!!

The employee Lee at the 11 Ave Nampa,Idaho location was so helpful! I had a screw in my tire and…read morewas in and out within the hour. The staff are kind and quick to serve. They answered all my questions and went above and beyond. The shop is clean and organized. My family will definitely be return customers. Thanks guys. You do fantastic work! God Bless!!

My husband brought my 2019 Subaru Forester Sport in on Monday to have the tires switched. What…read moreshould have been a routine service turned into an extremely disappointing and costly experience. When the work was completed, we were initially told that two lug nut studs had cross threaded. After inspecting the vehicle ourselves, it became clear that every lug stud had been cross threaded. Rather than taking responsibility for the damage that occurred during the service, the staff repeatedly insisted that they were not at fault. Ironically, throughout every conversation, they continually emphasized that Subaru lug studs are well known for being easy to cross thread. If they are aware of this common issue, then they should also be aware of the proper procedures required to prevent it. Lug nuts should be started by hand for several turns before any tools are used, and the final torque specification for this vehicle is 89 ft-lbs. These precautions exist for a reason. Failing to follow them can easily result in damaged studs. I first spoke with David, who repeatedly gave the same explanation without addressing any of my concerns. I then spoke with Micah in person and requested to review the security footage so I could see how my vehicle had been handled. Instead of taking my request seriously, he chuckled , answered the phone to help another customer, then returned and asked if I wanted to schedule an appointment to have the damage repaired. I found that response incredibly dismissive and unprofessional. To make matters worse, I was quoted approximately $90 per stud to repair damage that occurred while my vehicle was in their care, bringing the estimated repair cost to nearly $1,800 for every lug nut stud . Fortunately, I have the knowledge and ability to replace the studs myself, so I am only spending around $100 on parts. Most customers would not be in that position and would be forced to pay an enormous repair bill for something they did not cause. I have documented everything, including photographs of the damaged studs and records of my conversations with the staff. What is most upsetting is not simply that the damage occurred, mistakes can happen in any business. What is unacceptable is the complete refusal to acknowledge the possibility that it happened during their service, the dismissive treatment I received when I asked reasonable questions, and the expectation that I should pay to correct the damage. I have never experienced such poor customer service. A reputable business stands behind its work, accepts responsibility when mistakes are made, and works toward a fair resolution. Instead, I was met with denial, repeated excuses, and a complete lack of accountability. Because of this experience, I cannot recommend this shop to anyone, especially Subaru owners. I will be sharing my experience anywhere I can in the hope that other customers do not find themselves facing the same unnecessary expense and frustration.

Disappointed & Frustrated If I could give zero stars I…read morewould! We had a deeply disappointing experience at Big O Tires involving the store manager, Samuelito Luna. Despite having a road hazard warranty, our claim was denied based on an incorrect tread depth measurement. Samuelito told my daughter to "go home and show her dad how to measure a tire," using a clearly inaccurate method that benefits the store. We have a recording to him admitting he told my daughter that! Samuelito Luna is training his staff the wrong way to measure tire tread!! YOU DO NOT MEASURE AT THE WEAT BAR! When my husband returned with her the next morning to clarify the mistake, the discussion escalated, and Samuelito refused to refund the cost. His only offer was that he might speak to the owner and maybe we'd see a refund next week. That's not accountability--it's deflection. Was my husband angry, yes, but he started the whole conversation calm but firm. As my husband and daughter were leaving Samuelito then proceeded to tell my husband, "Don't worry, I'll see you around". This experience has left us feeling misled and disrespected. Customers deserve honesty, not questionable measuring tactics and evasive customer service. We hope the owner chooses to take this seriously and restore some trust in their brand. DO NOT GO HERE! THIS PLACE IS A STRAIGHT SCAM!!!!!

I had 4 new tires put on my car. Thomas communicated Cleary,…read morewithout coming across pushy. I fully was given timeline, options and kept informed how it was going. Very pleased with their work. Debbie McKinley

These guys were great, they changed my tires. In no time and even gave me a valued customer…read morediscount. Highly reccomend.

This location is the best of the Big Os in the Treasure Valley! The staff are awesome, friendly and…read moreprofessional. They know what they're doing and they communicate clearly about what work is required and how long it will take. Also, they are the only location that has nitrogen gas for your tires.

I always bring our work trucks into Big O Tire. Not just because we are in an account, but because…read morethe excellent customer service, and quality of work their technicians are putting out. So many times we have had situations where we need the vehicle done now. They never push off other customers, but always get us taken care of same day, enabling us to continue our business too. This means a lot to us. The two women and one man in the office really took care of me today and got me back on the road, a soon as humanly possible. Even going out to Nampa to get a tire from their warehouse, just to accommodate my needs, in a pinch. Thank you Keaton, Courtney, Sydney for always taking care of us at Valley Glass. I wouldn't recommend taking your vehicle anywhere else if you need tires, or some other work done as well.

This place is excellent. Great service at fair prices with no Les Schwab BS…read more Hardworking staff that take the job seriously and make quality a business priority. I'd recommend them for any tire or service need. Dorks at discount tire could learn a few things from them.

This location is only about 5 minutes from my home, and I'm so glad my brother-in-law recommended…read morethem! From the moment you walk through the door, you're greeted with smiles, a friendly acknowledgment, or even just a quick "we'll be right with you." It may seem like a small thing, but it makes a huge difference. There's nothing worse than walking into a business and feeling invisible. You definitely won't get that at Perfection Tire! Their customer service earns an A+ from the second you arrive. One of my favorite perks is that they'll even give you a ride home if you live nearby and pick you up when your vehicle is ready. Talk about a win-win! They also rotate your tires for free during service and never try to upsell you on things you don't need, which I really appreciate. They also did an excellent job on my husband's wheel alignment. His vehicle drives great, and it gave us even more confidence in the quality of their work. The only small hiccup was that after they cleaned my air filter, the dashboard notification wasn't reset. Since they're so close to my house, I'll just swing by and have them take care of it--no big deal at all. Their prices are also very reasonable. My husband recently had his vehicle serviced somewhere closer to his work, and it ended up costing more. They even charged extra to rotate his tires! That experience made us appreciate Perfection Tire even more.

I really wanted to like this place. I think it has been in Star a long time and is generally well…read morereviewed. Unfortunately, my experience was disappointing. Found a nail in my wife's driver side rear tire this morning around 9, a slow leak at 26 psi for a 32 psi tire. Called around and found a few places that could do the repair today. Two were in Star, and one of them wouldn't be able to repair the tire until 3 or 4 pm. The guy at Star Tire said I could bring the car over right away and they could take care of me. We dropped the car before 10 am. The gentleman said the car should be ready around 11:30 am. That was fine with us, as we had the other car. We were told that we would be called when the car was ready. We had not received a call by 2 pm and we were out doing an errand so we dropped by. The same gentleman told me that they had tried two prior repairs of the tire, but leaking persisted. They were on their third try. I've never had a flat take three attempts to repair. We were told the car would be ready shortly. We decided to wait in the car. The repair was completed within about 10 minutes, we paid, and were preparing to leave. Dan, who I believe is the owner, told us to check and make sure that the key was in the car. It wasn't. Went back in and had to wait another 5 minutes because they didn't know where the key was. It was eventually found and we were on our way. 3 hours after we were told the car would be ready. I appreciate that they were able to take care of my car today. Everyone is nice here, and they seem to do a good business. As I said, they are well reviewed. We just moved to Star in June and I am looking for an auto shop to take care of the maintenance and repair of both our vehicles. Unfortunately, after this experience with ST&A, I'll be looking elsewhere.

Dan and Justin are your guys. These 2 took care of me in a pinch when I needed wheel bearings…read morepressed on my rear axle. They took care of me and didn't charge me out the ass. I would be more than happy to bring my business back to them in a heartbeat. Dan and Justin... you both are awesome! Thanks again.

Been a long time customer, so i came in to order some tires the other day and was treated with…read morenothing but disrespect. Wanted to go up a size from a 35x12.50r20 to a 37x13.50r20 and Kept getting deer in the headlight looks and kept making insinuations that I'm am not knowledgeable of my own truck and what wheel/tires it can fit. I will not be bringing my truck here anymore, the new owner is an asshole. Thanks for the free sticker though.

These guys did an amazing job on installing a 3.5" Rough Country Lift kit on my truck. Also…read morere-torqued it after 500 miles for free. Harrison did a great job on the install. All the guys who work there are very knowledgeable and super friendly and engaging. They moved from their old location to right across the street from my neighborhood. I'm glad they did. They are now my go to tire shop.

BEWARE!! Scammers they, came in for alignment they racked up the total to 2,057$ said they can't do…read morealignment I need new tie rods and suspension parts, took it to a another shop they said my suspension is fine and tie rods are good and did the alignment no problem! They'll try to sell you crap you don't need these guys are scammers

Great customer service! First time in. Clean office with lots of space and comfortable. I was…read moreimpressed how many people walked in during my wait that the staff was on a first name basis. I had a screw in my back tire and unfortunately it was not repairable and fortunately I have a matching spare mounted on the back so I was able to get on the road while I wait for my special ordered tire to arrive. They inspected all 4 tires and put the bad tire and rim in my rig and installed the spare and they had told me they charged $35 for flats and they didn't want to charge me. The service advisor attending to me said he wasn't going to charge me because he didn't fix the tire. Man I tell you all they didn't to get me back on the road in 30 minutes was worth a lot more than $35 so here I'm am doing my best to show how grateful I am for a shop that wants to gain all my future business. Definitely a great shop and you can't go wrong with any of the advisors there.