Very professional. Know what they're doing. Great communication. They service my boiler annually…read moreand have fixed a pipe.

I recently had work done on my heating system by Mouradian Plumbing. The whole experience from the…read moreestimate to the completion of the job was excellent. The members of the team were knowledgeable, courteous and friendly. They left the house spotless each day. I highly recommend Eric and his crew for your plumbing, heating and air conditioning needs. The office staff was prompt with their comunication also.

We needed to replace hot water heater. William and Scott provided an immediate support. They found…read morethat the old heater is broken, brought and installed the new one. All of it occurred in nearly real time. We called on Sunday afternoon and problem was resolved in less than a day. Many thanks. Mikhail Salganik

We are doing a kitchen remodel and needed a plumber to disconnect the stove and sink, Clark…read morePlumbing and Heating came right out on short notice to get us ready for countertops. The guys were extremely professional and courteous, they were very clean and informative in terms of the new appliances we were buying. After the countertops went in they came right back out to hook up the sink and stove, during a snow storm, so that we could get back to normal We are truly grateful and would recommend Clark Plumbing and Heating for any of your home remodel needs

Horrible experience. I was quoted $375/hour as an emergency rate and was told confidently over the…read morephone that my leaking pipe would be taken care of that evening. At that price, I expected preparedness and for the issue to be taken care of. When the plumber arrived, he looked at the pipe briefly and said he didn't have the required part and the supply store was already closed. No repair was started. They did not ask me to send any photos of the leaking pipe beforehand, which could have helped them come prepared. Despite this, I was asked to pay $300 for the visit. I was also told a receipt would be sent. Weeks later, I still have not received one. Charging a premium emergency rate creates a reasonable expectation of readiness and professionalism. In this case, the repair did not even get off the ground, and basic follow-through (such as providing documentation) has been lacking. The experience fell far short of what was promised.

Dave from Pi Piper came to do his yearly maintenance on our furnace (that he installed 4 years ago)…read moredid a great job, as always. While he was here we asked him to fix a few things if he had time. He took the time and fixed both issues. Dave is always pleasant and does an excellent job. We highly recommend Dave from Pi Piper

Great job on a broken toilet today along with giving an estimate of what plumbing work we actually…read moreneed in the basement. Efficient, fairly priced, good work. Definitely will be calling again.

Hired Paul (owner) to help with some bathroom remodel plumbing and did not have a good experience…read morewhen all was done. I tried to work with him to resolve issues but he was very unprofessional. He left the job incomplete charged me more than initially invoiced, and then got rude with me and threatened me when I asked him to complete the job. Still have the texts as proof. He charged me extra to "rebuild" hot and cold bathroom sink fixture valves (which means replace a $3 part from Home Depot) and it continued to leak after he left. Turned out he never replaced them but he charged me anyway. He left the shower handheld fixture unconnected because he miscalculated the depth needed to account for drywall and tiles in front of the fixture he plumbed before the wall went up, then blamed it on the tiler. He then tried to use an iron pipe to mount the shower handheld fixture (a good plumber would know you don't use iron in showers). He would Google code or how to do things on the job in front of me. He would also take several breaks throughout the day and come back reeking like pot. Then he'd make another trip to Home Depot because he forgot some parts. I had to have another plumber finish the work he was paid to do. I would never hire him again. Leaving this here in case it helps others avoid similar headaches.

I had what I consider a small job: replace two non-working shut-off valves from my kitchen water…read moreline, and one for the toilet water line. I must have called eight different plumbers or companies. Three would not provide free quotes or estimates, and they would have charged outrageous service call fees that one has to pay regardless of whether one accepts their quotes. Three companies offered free estimates and quotes. One quote was so ridiculously high, and when I questioned the price they described that the price included "Isolating water supply to unit by means of water main; relieving the pressure...." and the list went on and on, including a ridiculous list of normal steps for any plumbing job, including checking for proper functioning and leaks, as if these were the reason for the high costs listed on their estimates. It was a bit insulting. Petros was the last person I called, and he was refreshing. He asked for pictures of the valves in question, and before he gave me any quotes over the phone, he explained the options for repair and recommendations. He described the cost of the different types of valves (spoiler alert---they are not that expensive)--and explained his fee. No, he was not cheap, but I so appreciated the no-nonsense explanations and upfront pricing. I knew what the job was going to cost me, and exactly how much of the cost was going to materials vs. labor. Old fashion-business model and transparency that I appreciate. When he came to the house, he was friendly, efficient and professional; he explained and showed me what he did and what was wrong with the valves that were broken; and left the premises clean when he was done. He is a two-man company/team, so I cannot attest to how it would work calling him for larger jobs or emergency jobs, but I will definitely use his services again in the future.

Shower broke and had problem with toilet flapper. Floros fixed both in record time and at a great…read moreprice. Will definitely use him again, very friendly and HIGHLY recommend.

I am so pleased with Eric Park's service and pricing. Eric responded quickly to my call, asked me…read moreto send photos so he could give me an estimate, and came the same day. Bathtub faucet completed in a few hours, left the area very tidy, and the job ended up coming in under the estimate. I'll definitely call again (though hopefully i don't need service soon).

Eric Park is the "BEST" He is a professional. He has done two jobs in the past for me. I found…read morehim on Angie's List. My neighbors had a problem, he came right over and spend time going over their hot water system. They are in their 90's. when finished we asked how much was the bill? He didn't charge them a penny. I am very impressed with him, his work, and his ethnics.

Seemed great when I met him, gave a great estimate for a major project. I spent the next two months…read morechasing him - calling him, texting him - trying to get him to actually come and do the project. In the beginning he gave me a different excuse every time, and by the end he just stopped picking up the phone or answering my texts. I ended up having to hire someone else to do it, but the delays created by trying to work with Shepherd & Sons introduced a lot of frustration and difficulty for myself and my neighbors. I would recommend that you do not waste your time.

On a Thursday night, I submitted for a quote to install a new kitchen faucet and an under-the-sink…read morewater filtration system. First thing in the morning on Friday I had a message from Travis who then was able to schedule the work for the following Monday. The work was done efficiently and well. Within a couple of hours, everything was completed and the area was fully cleaned up. Travis was extremely clear in his explanations of all the work he did, and also extremely clear about the work he would do at the outset. We're thrilled with the end result and so happy we connected with Shepherd & Sons (and Travis in particular)! We now have found our new go-to plumbers in the area! Couldn't be happier. These guys are great - highly recommend them!!

I didn't do my homework and ended up paying $1500 "stupid tuition" to have to company exchange out…read morea completely working 6 year old water heater 18 months ago and now we have issue with CO leak. Talk about feeling stupid! Here is the long story... 2 winter ago, we had a house full of guests staying for the winter holidays. Our demand for the hot water shot up significantly. On one of the trips down to the basement to bring up more supply, I noticed that there was a small pool of water by one of the 2 water heaters on the floor. We called these guys in since they have been "our plumbers" for several years and came highly recommended by our neighbors. And 1 week and $1500 later we got ourselves a new water heater. Yay! Although, I never noticed any more water on the basement floor and asked so when the crew came to install the new one. They told me some crazy "the metal contracts when water is cooled (we had turned off this heater by this time), that's why there is no water leaking". It didn't sound right at the time since Logically the hole should have gotten bigger if metal contacts. We just wanted the problem solved so we went ahead with it. We recently had the house energy audit by Mass Save. The auditor told us that the new, not the old, water heater didn't pass the backdraft test and is leaking CO Back into house. And since the other heater next to it is functioning fine. He doesn't think it's a chimney issue. Add salt to the wound is that after I researched on the Internet, I now realized the small pool of water on the floor was a normal phenomenon for the heater to relieve additional pressure under high demand. You bet we are not calling them back ever. I am now debating if I should complain to BBB and the company owner directly.

Called to service a clogged drain at investment property, they came only to say they don't do…read moreclogged drains -What??? 1) What kind of plumber doesn't do clogged drains 2) Why did they accept the service call??? Then to make matters worse they "repaired" something that was not even broken just to justify the service call... when I called them on it and gave the irrefutable proof it was not broken they got nasty and belligerent with me! Guess they didn't like getting caught in a lie... Awful experience -really sad its sooo tough to get honest and fair professionals!