Went to get check out the gym and couldn't make it past the front desk. They wear suits and talk down to you. Lol. This is a gym in Gaithersburg, not in Boca!! Looks like a nice facility but we couldn't get past their attitude. I'll take my family of 4 to LA Fitness where they keep it real!! read more

Facility has potential but anarchy reigns. Group classes impeed greatly individual workouts and in a lot of cases people don't clean up after themselves so abandoned Mats and weights all over. Parking restrictions are not enforced. Complaints to management are unheeded. read more

Nice gym, but not worth $120 a month. Customer service does not exist, and account managers are rude and only motivated to make more commission. Would not recommend, there are plenty of other options for lifetime fitness. read more

since some new manager took over the Ashburn, VA Location Prentice Dr it is no longer 24x7-- they close during the night for "cleaning and repairs"... however, the spas don't work for over 2 months now and they haven't been repaired...the over all shape of the club is a lot worst-- they should pay customers back the expensive membership if we aren't getting what we pay for-- a lot of members have been complaining and reporting but nothing happens-- it is a rip off at this point read more

The team at lifetime is rude and inconsiderate. Even if you report to corporate no one really cares. The gym has good number of members so they don 'take really care how there staff is treating the members. read more

I recently joined Lifetime and wanted to provide a review since I almost didn't join based on some of the negative reviews. I'm glad I didn't let that stop me. I'm 46 and used to be in good shape but in the last few years let my job be my excuse for not working out regularly. I've been a member at many gyms over the years. This one, so far, is my favorite. Here's why... every single staff member I've come in contact with thus far has been DELIGHTFUL. This at their busiest enrollment time of the year. The gym IS crowded but I have never once had to wait for a machine. They have a ton of top of the line machines to choose from and clearly they stay on top of cutting edge equipment. Gym patrons are friendly. Several have helped me out when I had questions. This is generally an over 30 crowd - many with families. You get a really good vibe - like everyone belongs. I haven't felt the least bit intimidated. If I have questions, I ask. If I don't like something - they have plenty of ways to provide feedback. For some people, it might be over the top with too much on offer - but if you're like me, with a high stress job - this is an oasis before or after work. I like the spa, the café and the heated pools. Makes you feel like you could really mix up your visits and I do. Totally worth the monthly dues. So if you're on the fence, don't be. I'm pretty picky and I love this place. read more

The front desk staff are always friendly. The hours are hard to beat. There is an amazing variety of equipment. They have a very unique training area on the third floor. Additionally, they have plenty of areas where you can sit and relax. The concern is that they are overselling memberships. It seems no matter when I go, there is a wait to use machines. I have noticed that the club is getting extremely crowded overall. Even later night workouts are more crowded. The gym equipment is not always clean. Many people do not wipe down the equipment after they use it. Overall, great facilities but they need to add more equipment or cap membership. read more

This club has been a godsend to me. My kids literally run to the Kids Academy to enjoy classes ranging from Spanish to gymnastics while I enjoy the most extensive array of fitness options under one roof. But this club is so much more than a facility for exercise; it provides a complete wellness experience. Relaxing with one of my many new Life Time friends in the eucalyptus steam room feels like a day at the spa; Sitting in stylist Alanis' chair while sipping cucumber water makes me feel pampered and beautiful; Enjoying delicious whole foods at the cafe makes my body feel like I am treating it well; and Jesse B's yoga class is a spiritual experience bordering on transcendental. Dan, I cannot thank you and your staff enough for the joy I feel knowing my kids are having a great time in the Kids Academy with such exuberant and loving staff. Jessica F, thank you for the life changing yoga program that is inspiring me to be my best. And thank you to every member of the staff for being the force that makes Life Time the exceptional club it is! read more

The idea is good, the implementation, especially for the price, is poor. I convinced my wife to sign up for this gym, as it has a daycare where she can leave our son and take a class. Unfortunately, almost immediately, we received a notice of hand-foot-mouth disease in the children's area. Being retired military, I'm used to working out early - I get there at 4am on the dot, so I get to see the men's locker room as soon as it has been freshly "cleaned". They have a machine that they take to the floors that apparently spin-brushes the floor. Problem is, it pushes the dirt around, it doesn't pick it up. The showers frequently have stuff like used soap and detritus in the corners. I have talked to the ops staff about this - one person actually was happy to have the feedback. The other two were offended that I was pointing out the dirt, and interrupting their web surfing. The whirlpool has stuff floating in it. The individual normally at the desk in the morning is very friendly; the rest of the staff, not so much (with a few exceptions). And god forbid you actually say hello to any other members. Mostly you get blank stares. Apparently the membership does not believe in common courtesy. You run a serious risk of being run over in the parking lot. When you try to clean the equipment, good luck finding cleaning wipes. I committed to two months; I will be leaving after that. read more

When I say this place will rob you, it could be figurative, in the case of high membership costs. But I mean it literally. This past Saturday my wife and I visited the club for a 60-minute workout. We have been Life Time members for 16 years in Minneapolis, and are moving to the Bethesda area. I went to the locker room, put my stuff in a locker in the first row closest to the entrance, locked it, and then went to the restroom. I hate those four-digit combination "keyless" locks, as they never seem as secure as a locker with an actual key. So before going up to the fitness floor, I checked the locker again to make sure it was indeed locked. All was good. So you can imagine my surprise when I returned an hour later and found my locker completely cleaned out. And I mean empty! Not only did they take my jacket, my $800 cell phone, my wallet (credit cards, driver's license, etc.), but they also took my winter driving gloves, and my swim suit and goggles, which were in a crumpled up Safeway bag. I mean c'mon! Seriously? The Manager On Duty went through the locker room but could not locate my stuff. My find-a-phone app showed my phone at or near the club for 24 hours, but has since died. I had to give Sprint hundreds of dollars to replace my phone, since I didn't have a trade-in, and I get to try and board an airplane this week without an ID. I have yet to hear from the Club Manager, Ken Corbett, 48 hours since the incident, so they apparently can't even manage any conciliatory customer service. I have lived, worked and traveled all over the world, including spending ample amounts of time in third world countries, all without a problem. I have, however, been the victim of theft twice in my life, and both times on Life Time property; once when my car was broken into in the parking lot, and now the loss from my locker. Something to think about. I sure will be. read more

Only if the managers had service industry experience they would know how to treat clients/ customers. The facility is a Gucci experience but staff (managers) need experience. read more

Life Time Athletic in Gaithersburg is has been my favorite gym I've been a member of. There are so many options and activities from personal trainers and group fitness to various challenges among other members and social events. Whatever you are looking for in a gym you will find it at Life Time. In addition there is a great Kids Academy for while you are working out. Here kids engage in workouts, do homework, and benefit from the social experience of being around other kids. I have had the best experiences at Life Time and would recommend this gym to anyone looking for a new workout location in the area! read more

The spa at the health club is amazing! You completely forget you are even at a gym. Heather gave me one of my favorite haircuts of all time! One of the best parts is you do not have to be a member to use their spa services. You can even use their childcare center for free on the day of your appointment. read more

We love everything about Lifetime Athletic .... except the non-stop cable news ... :-( Wish they ditch it for something more inspirational and uplifting! The staff and facility are stellar. read more

Extremely rude and unhelpful staff. Don't know their own policies and aren't trained to do their job. Emailed managers and corporate, no response from this corporation whatsoever. Was told they would look into complaint. No response. Look up better business bureau (BBB) reviews as well and they are horrible. not worth the money. read more

I just want to say the General Manager - Ken Corbett is very, very good! He's a people person! I'm so happy that we got him! I was at the opening too! when he spoke to all of us new members! the gym is a dream come true for busy parents that want to bring along the kids! they basically have a blast every time they come! great planning! so one day I lost my black founders members club card & I asked for the manager. Mr. Ken Corbett came to the front desk. Very Friendly. always says Hello to everyone walking. So I told him I misplaced my black Founders card & I wanted that " founder card" found or replaced. So he took me into his office took my number down & told me he would take care of it ! No worries! so what do you know he kept his promise ! Ken took his time as a busy GM & left me a voice message to let me know It was found! he actually kept his promise! the card was found & it was waiting at the front desk. So kind of him.! We are lucky to have him at our location. He's on it!!!! they picked the right guy for our location! Can't wait for the outdoor pool to open!! read more

I was thinking of becoming a member until the following turned me off: myself and my child were not able to even TRY OUT the facility until we pay the initiation fee ($150 to 180) + the $110 + $45 for my child + $70 for my husband. That's right folks, they wanted me to sign up for membership and pay almost $400 just to "try out" this gym for one day. (Because they said I could cancel anytime during the 2 weeks afterwards if I wanted to). How about no?? I should be able to try out a gym for just 1 day after I listened (and my hangry restless toddler too) to a salesperson for more than 45 minutes. Folks, there are plenty of other gyms in the area that would allow a potential customer to try out their facilities for free. I would have been fronting hundreds of $s per month at this gym. They could have at least given me one day to see if this place was right for me. Unfortunately they just lost a customer. read more

On March 15 of this year, I nervously met with my trainer, Oliver Pettenati, and told him that I wanted to lose 30 lbs by the time I left for college. I am not an athletic person at all and was not ready to give up my eating habits. This seemed like an impossible mission to me, but it was nothing for him. He quickly told me what "easy substitutes" he wanted me to make. Starting the next day, I started using vanilla almond milk in my coffee, getting a lighter dressing at Chopt, and began pairing my mac and cheese from Panera with a half salad. These tiny sacrifices were the first step. Then, I joined his TEAM BURN class. This class meets 3 times a week for an hour each time, and since he teaches two different classes of TEAM BURN, he makes it very easy to make up a missed class! Although it was hard, he made it fun. Oliver's great music tastes and friendliness creates a great atmosphere in which people actually ENJOY exercise. That is NOT an easy task! But that isn't even the best part, he makes the class work for you. He helps you set levels of challenge for yourself, so the class is just the right level of difficulty on day one and day five hundred. Six months later, I am proud to say that I am 40 lbs lighter and happier than ever. People talk about how miserable they are on diets and how they bounce back into bad habits very easily. This is not the case. Oliver will help you enjoy exercise, want to eat healthier and want to stay that way. Yes, it is a pricey commitment, but take it from me: it is worth every penny. Join LifeTime. Meet with Oliver. It will be worth it. read more

I am not a member but I had an occasion to go to this place for their swimming pool through an invitation from a member. I have to say the facility being so new, it was very clean and set up was really nice. That is the only nice thing I can say about this place. People who work here is another level. They are untrained, unprofessional, and have no clue about being humans. They are snobby, and if you tell them you are not a member, their attitude will immediately change towards you and give you a cold shoulder. That is not how you attract non members to become a member but then, maybe that is not their goal. When I asked one of the front staff if they could page someone for me, they asked me if I was a member and when I told them I was not, they told me they could not page a member for non-members. Wth... Then they have a policy where children under the age of 12 need to have a parent accompany them in the pool even on the children side where the depth is no more than 2 feet high. It does not matter if your children can swim better than some adults. My children have taken swimming lessons since they were 2 and now on the competitive swimming level but because of their age, I have to accompany them everywhere inside the pool. What kind of ridiculous policy is that... Another issue with this is when I was checking in my kids at the front desk, they had me fill out a waiver form disclosing their birth date and pay entrance fee. Why did they not mention their policy at this point before they took the money? They really need to better train their staff and review their policies if they want to succeed and stay in business. The entire experience at this place was spoiled by their staff members and I will be the last one to sign up for a membership or even set foot in this place. read more

Listen I love a lot of things about this gym. A few complaints. The swim lessons are kind of set up to make you fail. You have to give 30 days' notice to cancel. The classes are 4 per month so that means you'd have to sign up and quit at the same time to be proactive. If you miss a lesson and you don't call, they don't allow you a makeup. My daughter had strep one week and a stomach bug the next. Calling to make sure the gym knew she wouldn't be there, not on my priority list when cleaning up puke. Money down the drain and no reasonable person to discuss this with in the aquatics department. Recently bought an electric car. There are several spaces marked "electric/hybrid" vehicle but often gas-guzzling SUV's or sports cars are parked there. When I asked the front desk they said they can't enforce it because it's not against the law like the disabled spaces are. Then paint over them and move on! There's no management of the outdoor pool deck. There was a woman using the huge umbrella from a couch set to shade her single lounge chair and wouldn't give it up for the two families with young kids to shade their spot on the furniture. Pool management did nothing. We all pay A LOT of money to belong here. We should all have recourse to make sure proper etiquette is followed. The yoga classes are mostly hot yoga so I've had to avoid. No non-hot yoga classes are early enough. Finally, the kids academy is great here. Just not open early enough to help Parents who might want to get in an early work out before school. Locker rooms are great, nice products in the showers. Gym is clean overall. A little more oversight on the part of management would get me to give this place 5 stars. Just communicate with your guests that certain behaviors won't be tolerated. Send out an email reminder that certain spaces are designated for electric/hybrid and if you're caught parking there, you'll be forced to do 100 push ups and donate $50 to charity. My child's nursery school does this. So can you. Get creative. read more