My wife and I were moving out of the country and we needed to sell her car. Our challenge was that…read morewe needed to do so at a reasonable price but on a very specific schedule to accommodate our need to use the car until it was time to leave. I explored a variety of ways to sell the car and ultimately decided to work with the people at Livermore Toyota Here's why. From the very beginning, their people were responsive, flexible, and competitive for my business. I found them to be easy to work with and very helpful in the process of scheduling each step we could do the other things that had to be done to be ready for our move. They did everything they said they would do and the process became one of the most worry-free parts of our move. This was my first time working with Livermore Toyota, but if I would not hesitate to turn to them if I need help in the future.

I have never felt so disrespected or humiliated and treated like a criminal by a dealership in my…read morelife. I scheduled a 1:00 PM appointment for an oil change and tire rotation. When I made the appointment that morning, I specifically explained that I needed the service completed quickly and was assured it would take about 45 minutes. I arrived at 12:40 PM and pulled into the service drive. For over 10 minutes, multiple service advisors sat at their desks and completely ignored me. Not one person acknowledged my presence. Then another customer, who was Caucasian, pulled in behind me and was immediately greeted and helped. At that point, I honestly began to question why I was being ignored. It certainly felt like I was being treated differently because of my race. When I finally approached the advisor helping the customer behind me, his only response was that he "didn't see me." That explanation made no sense considering my vehicle was parked directly in front of the one he had just walked up to. Was I somehow invisible? Eventually I was assigned to Daniel Oliviera, and my experience only got worse. From the moment we spoke, he made me feel like I was an inconvenience and that my business was not wanted. He was dismissive, rude, and unprofessional. Instead of addressing why I had been ignored, he simply blamed another advisor. I came in for exactly two services: an oil change and tire rotation. Rather than focusing on what I requested, Daniel immediately tried to sell me additional services I did not ask for. When I declined and repeated that I only wanted the oil change and tire rotation, he began using scare tactics to pressure me into spending more money. I then asked how long the service would take. He told me about an hour and a half. When I explained that I had specifically been promised 45 minutes when I made the appointment, his response was, "They lied to you. This is the real world now." He repeated "the real world" multiple times in what came across as a condescending and unnecessary remark. While waiting, I received the dealership's inspection video followed by another text stating my vehicle was finished and that I could pay electronically. I paid immediately through the dealership's own payment system and received confirmation that my payment was successful. After waiting another 10 minutes, my vehicle was brought out. Since I had already paid through the app, I grabbed my keys and left. About 30 minutes later, Daniel called me and accused me of leaving without paying. He threatened to report me to the authorities unless I returned or called him immediately. I checked my payment confirmation again, and everything had processed successfully through the dealership's own system. I had done exactly what their text message instructed me to do. To make matters even worse, when I reviewed my electronic service paperwork, it stated that I had run to my car without paying and that I would be reported throughout the Toyota dealership network. That accusation was completely false. I paid my bill before leaving, and I have the payment confirmation to prove it. Being falsely accused of theft after paying in full was humiliating. Combined with being ignored upon arrival, feeling like I was treated differently from another customer, and then being threatened despite having proof of payment, this became the worst dealership service experience I have ever had. I attempted to contact Daniel, the service manager, and the general manager to discuss what happened and give them an opportunity to make things right. To this day, I have not received a return call. Livermore Toyota lost my trust completely. No customer should be ignored, treated with disrespect, pressured into unnecessary services, falsely accused of not paying, or threatened after following the dealership's own payment process. I cannot recommend this dealership based on my experience.

I had a really amazing experience at Audi Livermore after speaking to/visiting several dealerships…read morethat were very underwhelming. James and Abe were incredible to work with and made sure I was taken care of. I'm so grateful to both of them for helping me purchase my first car, and I will be referring friends to them moving forward!

Moe absolutely exceeded our expectations at Livermore Audi. He worked hard to get us a great deal,…read morebut what really impressed us was how welcoming, honest, and transparent he was through every step. It felt like working with someone who truly cares about the customer. We drove home a beautiful brand new Q3.

It has been an incredible journey finding my true love, the 911 GTS. Huge thanks to my amazing…read moresales advisor, Vlad. Owning a Porsche 911 has always been at the top of my life bucket list, and it took quite some time to make it happen, from patiently searching for the perfect one I had always dreamed of, to finally finding this little monster. Vlad was extremely helpful, knowledgeable, and patient throughout the entire process, and always made himself available every step of the way. I am truly grateful for the opportunity to find this car and to work with Vlad and the team. I highly recommend Porsche Livermore to any future owners. What I thought might take much longer was made possible here, and the entire experience was smooth, professional, and genuinely enjoyable. Vlad, I am reserving you for the future.-Lucas, the new owner of the 2023 Porsche 911 GTS :)

Empty promises. I signed an agreement for a future allocation that will never be honored. Since…read morethen, three price increases have come and gone while I've been left on the sidelines. I've purchased multiple new Porsches from this dealership & loyalty will get you nowhere with Porsche Livermore. The service department even managed to damage my brand new 911 during a PPF install. Leaving knife cuts directly in the paint across the entire front end. I had hoped things were improving under the new ownership group & gave them the benefit of the doubt... but nothing has changed. I continue to get the runaround, and I'm exhausted by the games the dealership will play with customers who genuinely care about the Porsche brand. I own aircooled 911s, and sadly the best era of Porsche feels long gone. What was once about engineering and passion now seems driven by shareholder value and squeezing every last dollar from customers. I strongly recommend taking your business to a more reputable Porsche dealership.

I had an excellent experience working with Shamika during the return of my Subaru Solterra lease…read more She was professional, knowledgeable, and took the time to explain the process clearly from start to finish. What could have been a stressful experience was made smooth and straightforward because of her patience, attention to detail, and outstanding customer service. Shamika was responsive to my questions, transparent about my options, and ensured that all paperwork and next steps were handled efficiently. I truly appreciate her willingness to assist and her commitment to providing a positive customer experience. Thank you, Shamika, for your professionalism and support. It was a pleasure working with you.

I had an outstanding experience purchasing my car from Livermore Subaru dealership. From the moment…read moreI walked in, the sales consultant Michael Sandlin was professional, friendly, and genuinely focused on helping--not pressuring. Michael took the time to understand what I was looking for, answered all my questions clearly. Then I got the pleasure of meeting the sales manager J. B. Berry and he made the entire process smooth and stress-free. J. B. Berry went above and beyond to make sure everything was transparent, from pricing to financing, and I truly appreciated how efficient and organized the experience was. The vehicle was in excellent condition and exactly as described. I felt confident and comfortable throughout the entire purchase. I'm literally in love with my Crosstrek which is my first Subaru and I realized what I had missed. If you're looking for a dealership that values customer service, honesty, and quality, I highly recommend this one. I'm extremely happy with my purchase and would absolutely return in the future!

I had an outstanding experience with the BMW Genius service, thanks to Jay. He was incredibly…read moreknowledgeable, patient, and took the time to walk me through all the features of my BMW. Jay explained everything clearly, answered all of my questions, and made sure I felt comfortable using the vehicle before I left. His professionalism, friendly attitude, and attention to detail made the experience enjoyable and stress-free. I truly appreciate his exceptional customer service and highly recommend.

Fantastic dealership, great people, and great integrity. Shout out to Danny for being a fantastic…read moresales rep, shout out to Kamron for being an awesome manager, and shout out Everardo for being a fantastic service advisor. I bought a used 530i and I noticed the lane assist camera wasn't functioning, we all thought it just needed a calibration and I was informed it would be taken care of at no cost. Once Everardo got it, he discovered it was because the windshield had been replaced at some point by a non oem windshield, and that was the problem. Obviously it's a lot more expensive for the dealership to cover an oe windshield replacement when compared to a camera calibration. I signed for the car as is, they could've totally screwed me if they wanted to, but that's not East Bay BMW's style, they told me that it would work and they made good on their promise, even though it was more work than anticipated. Legally speaking, they didn't have to do that, and most dealerships would've taken the opportunity to make some money there. I'm blown away by such honest business in this day and age, it's so uncommon, especially when dealing with larger companies. But these guys are awesome. And to top it off everyone is hella chill, friendly, and fun, but still professional over there. Salute!

I had an excellent experience working with Tony at Dublin Honda. He was professional, responsive,…read morehonest, and made the entire car-buying process smooth and stress-free. He worked hard to get me a great price and was always available to answer my questions. What really impressed me was that I forgot my checkbook at home, and since I have a newborn, Tony followed me home so I could get it instead of making me drive back to the dealership. That level of customer service truly went above and beyond. I highly recommend asking for Tony if you're looking for a great car-buying experience. Thank you, Tony!

My experience at Dublin Honda was extremely disappointing, and I would not recommend this…read moredealership based on how the purchase process was handled. The biggest issue is that after we discussed and agreed on the numbers, the salesperson, Peter, included an additional $1,900 charge for LoJack that appeared in very the fine print at the bottom of the paperwork (sneaky, right?). We did not appreciate finding such a significant extra charge presented that way. It felt like something that should have been discussed clearly and upfront rather than buried in the documents. To make matters worse, after agreeing on the deal, we were left waiting for nearly two hours with very little communication while waiting to be called into the finance office. We spent most of that time simply sitting there looking at the ceiling with no updates, which made the experience unnecessarily frustrating. Unfortunately, the problems didn't end there. After driving the vehicle for a longer distance, we discovered that one of the tires was defective. To Dublin Honda's credit, they eventually replaced the tire. However, this was sold to us as a Honda Certified Pre-Owned vehicle, and a defective tire is something I believe should have been identified during the certification inspection before the car was offered for sale. Because we live in Redwood City, returning to Dublin meant another long drive, additional time away from work and family, and a great deal of inconvenience for an issue that should never have occurred in the first place. Buying a car is a major financial decision, and customers deserve complete transparency, a thorough inspection process, and respect for their time. Between the surprise $1,900 LoJack charge, the excessive wait to complete the purchase, and having to make another trip because a certified vehicle had a defective tire, this experience fell well short of my expectations. I hope Dublin Honda takes customer feedback seriously and improves its sales process by being more transparent about optional products, ensuring Certified Pre-Owned vehicles meet the standards customers expect, and treating customers' time with the respect they deserve.

Really appreciate the service department at Dublin Hyundai. Have a '22 Kona that needed regular…read morescheduled maintenance. The 3-year free service finally expired and this was the first time having to pay for vehicle care. Talk about sticker shock. Mariane tried her best and got me a small online discount. She called for a Lyft to take me home and back. She listened to my concerns and made sure to update me throughout the day by text and phone calls. Picked up my vehicle at the end of the day a fairly happy camper.

They will try to sell over MSRP. They will make things up in order to justify it. Just walk away…read more Watch out for the finance manager. He will put in maintenance contracts on the paperwork without asking. You have to manually ask them to remove the contracts If they did sneak the contracts in on you, don't worry, you can legally get them refunded in full in the state of CA. They will dodge your calls attempting to set up a refund for the contracts, so just show up and demand your refund. I left the dealership a negative review, and the managers here attempted to try and intimidate me. Don't let them bully you. But honestly? I recommend that you shop elsewhere.

Do not trust Hertz! After I purchase my vehicle I discovered undisclosed accident damage that was…read moreconcealed by Hertz and not properly repaired. I ended up paying $5000 to have the body work redone and just paid another $3000 to replace the electric control system and batteries that were destroyed by water damage from the shoddy repair job. Unfortunately Hertz went through bankruptcy so I was unable to sue. You will never find Hertz accident damage on a carfax report because Hertz has everything fixed in-house or by a shop that doesn't report the claim. Beware the high cost of the low price.

They had my 70 year old mother waiting 45 minutes for a car she checked in for online. One of the…read moreagents even took a customer that was behind her in line ahead of her. This wait time is ridiculous. Never again at this location.