Carefree Warranty that Living Spaces sell is a Scam! I was coerced to buy this supposed furniture coverage warranty that covered all stains and cleaning for my off-white sofa set at $325. The manager and salesperson told me and my sister that this plan would cover all cleanings and that the $325 would pay itself off in 1 year or less. Well, I sent the below pics of accidental stains that my nephew caused with his dirty shoes and though the contract states that they cover accidental stains (see contract pic), they still denied it. These scammers have it down to a science and I'm certain that their goal is to always deny claims so they can pocket the money. Take a look at other Yelp reviews and the same scam is reported. The salespeople make a bonus if they push and sell this fraudulent transaction. Do not deal with these scammers! read more

Living Spaces - Furniture Stores Near Me - Irvine, California

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We had a very positive time here. A designer team member worked with our family and helped us choose the right furniture to purchase. They offer great financing options too. Very good not rushed experience. read more

Went browsing in the store beginning of Oct and found a couch that we liked. We were able to choose the fabric we wanted and customize 2 sets of pillows at no extra cost! I have a dog at home and wanted a couch that was easy to clean and thankfully, there were fabrics that were pet friendly. We paid for our order and they let us know it would be ready around 2 weeks. It actually took closer to 4 weeks for the couch to be ready, which I was okay with. I was honestly so stressed at this point because I read so many negative reviews about the delivery process on yelp. But personally, our experience was amazing! We were able to schedule our delivery for a certain date and they sent us a narrower time frame of delivery the day before. On the day of, when we went onto tracking, it let us know how many stops away the truck was and it was extremely accurate. We paid $99 for the full delivery service, so our couch was placed in the area we wanted and all the trash was taken out. The delivery process went smoothly and they were in n out in about 5 mins. I feel so lucky that everything went smoothly. The couch looks so beautiful. I examined it to make sure that there were so damages and it was pristine. Really appreciated the service we got from the moment of purchase to delivery! read more

I wanted to look around for some sofas and as soon as I walked in I was not left alone. Within 8 minutes I was a approached by three different dudes that I did not want to see or hear about their fabrics I wanted to be left alone I really liked one sofa in particular but again as soon as I sat down to try it , I was approached again! It really pissed me off so i left . I probably would have bought it too read more

Is there a half star? I bought a bedroom set from them with the warrantee. While still in warrantee, I found the bed post disintegrating. went to the store, they couldn't help and asked me to call the warrantee company, which I did while there. Going through the prompts and filling out the claim, it asked for the reason of damage, there was no option to pick for disintegrating wood. I couldn't proceed till this was filled. I picked a random option damage/initial delivery, however I explained in text what happened to the bed and why I picked that option- due to the lack of exact option available- I also included pictures and video. The warranty company, "Uniters" Care Free Plan which has absolutely poor service denied it based on the fact that I picked initial delivery as option!! When I finally got to talk to somebody there, they said, oh we understand this should be covered, however, your choice that you picked does not allow it so you will not get coverage. I stated that I 1- explained why and 2- send videos and 3- pictures, they said your menu choice was wrong!!! I called the store and the Uniters ( very rude customer service) several times to get someone to help me with the warrantee, just to have zero help or understanding. Living spaces says they have nothing to do with it (although it's their choice of partnership). This is a gimmick. The warranty company personnel were simply incompetent, and rude, one of them raise her voice telling me that basically I am stupid for picking initial deliver, I tried to tell her, it's the only one that had damage and there wasn't one for disintegrated wood. She said how could I not see that this the voice of "normal use"!! This is a bed post not a seat where using it everyday will matter. They are the order takers and they do not have anybody else to talk to or elevate. One of them said I understand however I cannot accept it, I said show else can elevate it to, she said : herself!!!! I said then can you override the electronic choice, she said no. It's a gimmick. Prime Example of bad customer service. Living spaces throws the ball over the fence and do not care one bit about their customers experience. I will never buy anything from that store again specially if this is their choice of warranty company. Neither the store helped nor the warranty company Uniters honored their agreement. Never again. At Costco, this would have been solved I in minutes. read more

Living Spaces - Damaged wood. - Furniture Stores Near Me - Irvine, California

We bought a full bed and mattress, and I truly appreciate Josh and Mina for providing the best consultation and their friendly, welcoming behavior. read more

Just to update: the entire couch is falling apart. Busting at the seems in multiple places. Living spaces had been contacted and refused to do anything to make this right. Apparently this is the quality they stand behind read more

Living Spaces - Entire couch falling apart within a - Furniture Stores Near Me - Irvine, California

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UPDATE: I co texted the social media team after they responded to this review. They asked me to upload the pictures to a link, but I was unable to upload the pics because the link kept crashing. I emailed them back explaining the difficulty and sent the pictures attached to the email instead, but never heard back. In the meantime, a chance meeting with a friend who happens to work for LS resulted in LS replacing our mattress set with a new one. They even picked up the infested set that we had wrapped and taped. So I give them credit for that. However, if it hadn't been for my friend, the replacement probably wouldn't have happened. I gave them another star for the service and replacement, which was nice of them. read more

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The customer service response was outstanding and they are doing everything to rectify the situation and make me happy. Thank You Living Spaces. You have exceeded my expectations! read more

Living Spaces - Bonaterra swivel glider chair - Furniture Stores Near Me - Irvine, California

That's right 11:30pm and no bed to sleep on. Thanks Living Spaces for making my life HELL! Lies, lies, and more lies! Not sure if I'll ever get the rest of my furniture. Purchased a mattress, box spring, bed frame, dresser, mirror, chest, night stand, custom chair, custom ottoman, and tv stand. The tv stand and dresser were in stock, the mattress and box spring were a floor model and the earliest delivery window was 4 Days. Not tonight like the commercials promise. Wednesday morning we get a call, tv stand only is on the way. Tv stand comes, it's not like the same color wood as in the showroom but okay it's still here. He says the rest is on a different truck. I call them to make sure, Debbie reassured me it's on a truck even though it's pass my delivery window of 8:30-11:30. Call at 3:30 and find out that they put my available items on a truck only to take them off because the other items aren't ready yet (duh!). They give our dresser to someone else. The manager says they will have the mattress and box springs delivered between 6-Midnight. We call at 11:20 to make sure everything is okay and the lady informs us that the delivery was never sent out. So, here we are at 11:30 and we have no bed to sleep on tonight. Thanks Living Spaces! I'll be raising HELL with you in the morning. Update: this experience happened several years ago but I'm still astounded at what a horrible experience it all was I decided to still post it anyway. We did end up getting the rest of our furniture, just several days after it was promised. read more

THE BEST FURNITURE EXPERIENCE I'VE EVER HAD!!!! The other people on here complaining are absolute donuts who don't know what they're talking about. Great selection of furniture and the salesperson who helped me out, Ian Carlo, was extremely helpful and friendly. 10/10 WOULD RECOMMEND!!!! read more

I see that other people have given a lot of poor reviews for living Spaces, but we've had wonderful experience with this company. I love how we can go and pick something on the floor and they can look it up to see if it's in stock. If it is, I can usually get it delivered in 24 hours. Also, I purchased a bunch of rugs on order and the size wasn't what I was expecting on one of them and they were very cooperative about eventually letting me just return it to the store even though it was an ordered item read more

Follow up on my review about Living spaces ... about my sectional that was delivered on October 3rd .. Now December 8th.. still never got this resolved, no one ever reaching out to me ... just filed in Small Claims And a dispute with the Credit Card The worst made furniture and the worst customer service I have ever known ... Never buy from them ... I will never give up until this is resolved read more

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We purchased this beautiful leather couch and love it! From start to finish while purchasing the couch and delivery, everything was a 10 star experience but I could only give 5! Thank you! read more

Living Spaces - Three chair recliner, leather couch - Furniture Stores Near Me - Irvine, California

Absolutely the worst experience I have ever had buying furniture! They are horribly disorganized and do not value their customers! I regret even buying the warranty because I do not want to deal with them ever again. read more

The help seems indifferent the gal that we talked to when we first walked in informed us they're not on commission which explains their lackadaisical attitude as we walked around. No one offered to help us as we headed for the door. No one told us goodbye or ask if there's anything they could help us with definitely will not be back This was the Thornton Colorado store. Wonder how long before this company goes bankrupt read more

I just wanted to say I'm surprised at the low level star rating for this store. I would give them a 10 if possible!!!! They are terrific, no hard sell, they don't follow you around like Vultures like a competitor Mathias Brothers. We were greeted by warm welcoming sales people when we walked in, all they asked is what we were looking for, then told us the location. During our hour at this store they answered our questions when asked and basically let us look on our own. Sandra was our salesperson who was EXTREMLEY helpful and very knowledgeable. She was attentive and went overboard helping us find entertainment center. I will now purchase all my furniture needs with Living Spaces, they were easy and effortless to do business with. 5 STARS from me for sure. read more

My daughter bought here first couch at living spacing. Within 3 months the fabric will pilling and the cushions were losing their shape. She paid extra for the warranty. She put in a claim and they said it was normal wear and treat and to use a fabric shaver on it. The guy just opened up the cushions and reshaped the pillows. She then took the actual cushion to the store. The product has a 1 year warranty but the fabric only had a 3 month warranty ( I guess she did not read that in the fine print ) really 3 months. People own couches for years. Needless to say they did nothing. She wrote a letter to corporate, they did nothing. Last week she put in another claim through warranty the claim came back that the fabric is defective but yet Living spaces says it is not under warranty. This has gone on for almost 3 years. It is not only exhausting but very disappointing that Living Spaces does not stand behind their product. Clearly the material used was not vetted for long term use . No couch fabric should fail within 3 months. The construction of the frame is not the problem. They sold a fabric that does not have the stability to hold shape or wear and tear. Their friends bought a couch at Costco and it still looks like it did the day they brought it home. Very disappointed that they have done nothing but tell her it is not under warranty. The couch has sad looking 3 months in. You can only image 3 years in. read more

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While the salesperson I worked with was professional and helpful, the rest of the experience was extremely disappointing. I purchased a recliner and made sure to follow the 48-hour pickup policy. I even rented a U-Haul at my own expense (nearly $60) to ensure I could meet their deadline. When I arrived, I was told to check in at the front, which I did. From there, I was directed to the back for pickup. What followed was an hour and a half of waiting with no communication or assistance. Multiple staff members exited nearby through a break room door, saw us waiting, and told us someone would be out shortly yet no one came. Another customer waiting with me had the same issue. Eventually, I checked in with the manager , only to be told there was no one available to assist with pickups at all. Not a single greeting, update, or apology during the entire wait. After wasting over an hour of my time and money I canceled my order on the spot, and so did the other customer. This kind of customer service is completely unacceptable. I hope management takes a serious look at how the pickup process is being handled. read more

Still waiting for a resolution for 2 new chairs that fabric doesn't lay right on chairs. Model on floor a similar issue. Salesperson at purchase guaranteed that if that was a problem on our new chairs they would be fixed. I have sent pics as requested w supposedly 3 day response time. Sent pics 10/9 & 10/12, plus delivery guys took pics also 10/7. Long story short no resolution. Told that wrinkles were normal & nothing they could do. Unhappy customer Never buy from this company! read more

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Just got a follow up email from Living Spaces regarding my issue. Their latest excuse is that the chair can no longer be returned because it's been two weeks. I went into the store the very next day. Living Spaces delayed this action, not me. I suspect this is just one not of their duplicitous strategies. One more piece of information, if your furniture is defective they charge you about $100 to send a technician out to inspect it. And more often than not, they deny the claim and say the furniture is fine. They also hire third parties for those inspections and deliveries and they blame those companies for any violations of company policies. DO NOT BUY FROM THIS COMPANY. read more

I had a great experience buying my sofa here. I already knew what I wanted going into the store and just ordered it in person. I want to give a shoutout to Linda in customer service. She was so nice and she was very informative with making sure the couch would fit in my doorway :) I honestly think the prices are more affordable than west elm- with similar vibes! read more

Horrible return/exchange policy! Must be returned within 7 days no exceptions, even for store credit. I ordered online & came in to exchange a pillow 10 days after receiving. The shipping invoice has nothing printed on it about this ridiculous 7 day company policy. I ordered 3 items, all shipped separately. The sales associate pulled up the "sales agreement/policy" on the computer to show me. At the bottom of my online order the return policy is buried in multiple paragraphs BUT who reads this when ordering online. NOTHING ABOUT THIS RETURN POLICY IS ON THE PACKING SLIP...only my address & the 3 items, no prices, nothing else. The sales associate was polite but had the audacity to tell me at least there is no restocking fee for pillows, really? I will not order anything from this company ever again & will spread to word about this ridiculous policy to all I know. read more

Me & my boyfriend went to this Living Spaces twice on 7/14/24. We just moved & started looking for couches. We weren't really looking to buy, but honestly after the first initial visit, we decided to come back because of the couch they had on display. It was pretty much everything we were looking for, & unfortunately other furniture stores we saw after just didn't have any quality worth the price. I think the couch we ended up getting was worth the price plus the Care Free Cleaning Plan. It was really good service! Initially Melissa, the store manager, greeted everyone who entered. She asked us if we've been here before & was really helpful with pointing us in the right direction! The couch we ended up buying was actually not in stock, but I the person who helped me was named Keegan & told me & my partner that we could order the couch on back order! We kept that in mind after we left & looked at other stores. After we couldn't stop thinking about the couch, we came back to Living Spaces to get the couch on back order LOL. Melissa greeted us again & recognizing us immediately. We came back to ask about financing & Christi ended up helping us out. Chrisit was awesome! While we were going through the steps to finance, she was really personable & shared really nice stories. It was honestly great interacting with Christi & seeing her dynamic with Melissa & other team members! It was honestly such an amazing experience. I personally left feeling so happy with how everything worked out! And I'm so grateful interacting with these Living Space team members (: read more

The options are good and our sales person Dejae was great. She had all the knowledge of the inventory and while we navigated the store we enjoyed her helping us. We had a bad experience in 2021 with the multiple reps and she helped build our confidence in living spaces again. Almost didn't come back because of our last 2 experiences there. Thank you Dejae for all your great help and knowledge in our quest for our new couch! read more

On New Year's Day, we were casually strolling around the store looking for our future couch to replace our uncomfortable couch. We told ourselves that we're just LOOKING. Then, we found this cloud couch (Zone couch) and it was super comfortable and we were amazed by it. We fell in love with it and attempted to buy it. I forgot the salesperson's name, but she was very helpful and caring. She recommended opening up with Synchrony with them, and of course, we did. She mentioned that it won't get delivered towards the end of the month which is fine. Now, here is the reason why I'm giving 4 stars instead of 5. We ordered 4 pieces, including the ottoman, and I asked if the ottoman had storage. We wanted an ottoman storage where we could store blankets and pillows in case our guest(s) slept over. Mind you, they didn't have the ottoman in their showing along with the cloud couch since it's included. After I asked, she had to think if there was a storage for a moment and said there was a storage, so we got even more excited. A week later, we found out that our ottoman didn't have storage, which was kind of disappointing after she said yes. We went back to the store to find an alternative. They had some ottoman storages in the store, but we couldn't find anything that matched the color and fabric of our new couch. My advice to any salesperson in the store is to please ask your team to make sure before you give the customer a definite answer. Delivery day - I got a call from Living Spaces 2 days and a day prior to the delivery date to confirm our home address and provided us with a 3-hour window. The delivery went smooth and simple. After putting the pieces together, we loved our new cloud couch so much and it made our living room look aesthetic and welcoming. We had compliments from our friends and family and they were wow about it. They've heard of cloud couches before and thought we spent more than $1k lol. We corrected them that it's a dupe and it's affordable, so we recommended them to get a cloud couch from Living Spaces. read more

Retail buffoonery! I needed a dresser right away. Living Spaces had 3 on the floor that would have worked. Cost was about double of what I could find on Amazon. But I needed it right away. I was willing to pay full price. I was there on a weeknight. No other customers in the store. They are paying for 3 or 4 employees. Would they sell it to me? NO! What a bunch of idiots. No wonder retail is going down the toilet! So, I'll buy on Amazon. Living Spaces not only lost me tonight, they lost me forever. read more

This store sucks! Bought an item and when I received It It was damaged. Management refuse to do anything about it. Lesson learned never shopping at this store again. read more

The most horrible company I have ever deal with. Please do not waste your time and money at this place. We ordered sofas from this place measured our room but didn't know we were supposed to measure every single corner of our house to get the sofas through the space. We returned the sofas and now they have charged us 10% restocking fees along with delivery fee etc. which is ridiculous. Speaking of customer service horrible they need extra training on how to talk and how to resolve issues. I would not recommend this company to anyone. read more

My wife and I go couch shopping one day. We are told the couch we want will be delivered March 1st. We buy it. They take our money. The delivery window is 8am-5pm. Ridiculous. But whatever. They call me at 11:30am on March 1st to say, "sorry but not only are we not delivering today, you're not getting your couch until maybe the end of March." So we have an empty family room with no couch now for a month. No recourse. No discount. No nothing except "our bad." Why not call me earlier like say maybe the day before the delivery. We would've never bought the couch if we had to wait an extra month. So they were happy to take our money and then wait until we cleared out our old couch and then on the day it's supposed to be delivered "whoops we aren't coming for a month. Haha. You can cancel the order but of course that means you still don't have a couch. Sucks to be you." Horrible customer service. Just horrible. read more

Avoid Living Spaces like the Plague especially their manager, Anthony Spezza. I was innocently browsing through the store, contemplating which coffee table will complete my living room, when suddenly I felt a hand on my shoulder. But it's not just any hand, it's Anthony's sweaty palm, creeping in for an unwelcome squeeze. I recoiled from the encounter. He had mistaken me for a coworker?? Creepy, right? At that point, I was too uncomfortable to really continue my browsing and left. In conclusion, from what I saw, the furniture was below quality and unless you're in the market for some seriously uncomfortable encounters with a manager, shop elsewhere. From the time I did spend there, you're better off online shopping or other furniture stores... better prices and quality, without the sleazy cars salesman vibe. read more

DO NOT PURCHASE FROM LIVING SPACES!!! I purchased an expensive couch with Bluetooth speakers, heater and massager. Couch delivered and assembled with the Bluetooth NOT being connected. We had to connect the Bluetooth ourselves and it has NEVER worked right. It disconnects/reconnects randomly. The speakers are crackly or completely silent. The level of volume makes no difference. Called customer service and they sent out the delivery company to look at it. They literally looked at the couch and left stating they could do nothing. Called customer service again, and was told they would have a technician call to schedule a visit. Received a call from customer service to be told no technician will be sent out that I needed to review the manual to connect the Bluetooth. Advised I had already connected but didn't work properly. She referred me back to the manual. What? Called the store, no they can't help either - call corporate. Advised I already did. They said they can't help, call corporate. Called corporate back, they referred me to Furniture Solutions. Furniture Solutions has NO options to speak to someone. Recording gives options and no matter which one you choose, it states to contact a technician directly and then disconnects. No referral number provided. I paid a lot of money for defective product and no one wants to help fix. I've had the couch 4 days. All numbers they provide lead to people who won't help, say they'll have someone call you (and never do) or to call another number to nowhere. WORST EXPERIENCE EVER! Received an auto response to my review stating "Please call or email us!" but no number provided. The number they have listed for the store, is their call center. The number they have listed on their paperwork, is their call center. Calling Furniture Solutions they state that the store has to put in a work order or I have to pay out of pocket or file a claim under my extended warranty. THE COUCH NEVER WORKED!!!!! Why file a claim under warranty if the product was defective upon delivery! read more

I recently purchased a couch from Living Spaces. The model that I liked came in 2 styles and 2 different brands which looked almost identical, but they're not, so I'm posting my opinion next to each photo so you can see the difference. I ended up picking Chanel and it's been a treat since. Shipment took 3 long weeks but if you pay for delivery and installation they'll set up the entire piece right in your living room. Expect to pay an additional $120 (or $99 for midweek) for delivery and installation. All modular pieces came out of the truck protected with what looked like double shrink wrap, both guys wore masks, and they put on new black booties before they walked inside my home, which I loved. That meant a lot to me since I'm immunocompromised and older. They'll offer LS's 5-year Warranty. This will cost you approximately another $200.00 but if any mechanical problem occurs, repair is covered for 5 years. I forgot to ask them what happens after 5 years. Can you purchase another 5 more years? Anyway, this piece has 2 double motor recliners so you don't want to take any chances. We'll see how that works. If you don't use it in 5 years, you get it back as store credit. The material is soft and since I have very sensitive skin, it passed the sensitivity test with flying colors. Speaking of colors, the only thing I would say is, I wish they had this model in Ivory/Cream/Beige. Since the couch only comes in this soft grey color, I picked out linen and thick sheepskin rugs in ivory. I was stoked when I found Rachel Zoe's super soft microfiber type decorative pillows the other day for back support, and a couple of gorgeous, textured blanket throws with white tassels. Add an exotic Dragonfly Tiffany lamp, a Queen Anne's Victorian lamp, a stunning linen and industrial architecture coffee table with nail-heads and brown leather handles, a few select silk plants, and you've got a really cozy, homey and functional living room. read more

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3 words. Chris is awesome! After buying 5k worth of furniture at Bob's discount (not a discount) store, we ended up returning it all and bought the same stuff at living spaces. Chris was very knowledgeable, helpful, and very patient. We will come back! read more

They sell you the furniture then all local help ceases to exist! My couches arrived yesterday and "full service delivery" could neither locate nor assist me in locating the USB outlets that are supposed to be in my SIX THOUSAND DOLLAR sofa! No local contact phone numbers available, centralized call center refers to online brochures instead of helping! Fooled me now three times. I am the fool for spending my money here again! read more

Living Spaces - Trenton graphite sofas - Furniture Stores Near Me - Irvine, California

I am very disappointed I recently purchased a livingroom set from living spaces in Torrance Ca. I was told that my furniture would arrive on June 20. The furniture came on June 9 wrapped up I couldn't see what color my livingroom set was. once the furniture was brought into my home. It was a total different color. It was faded it looked like it's been sitting in the sun for months. I sent over pictures to the warranty department on the same day once i received these items. I show them proof that this furniture is not the furniture I paid for the ware department agreed. The fabric was supposed to be one solid color. I reached out to warehouse where the furniture comes from in Colton Ca the manager also told me by phone & they emailed me saying we are so sorry we ran out of fabric / out of stock in that color. My question to the manager why would you put an item on your truck delivered to me knowing it was you were out of stock furniture. Yeah I'm living in space and has refused to pick up this item and but they allow me to reelect a different couch and loveseat when I walk into the store in Menifee on yesterday, July 30 I wasn't given an option to get the couch that I saw that I would like in my home on the description it did say three pieces not 4 It did not say four it says three and it was priced lower than what I originally paid for the furniture I have in my home right now. The manager Melissa in the warranty department told me on the phone yesterday when I talked to her if you drop the carefree protection, we will give you the furniture Melissa why would I want to drop the care free protection plan knowing that you guys are delivering the wrong item to my home. The care- free protection to protect the furniture that you purchase from scratch marks wrong items or any broken pieces that's what they carefree protection is for and she was suggesting that I should drop the care free protection in order to get the furniture I want . All I'm saying is don't do business with me. Space take your business elsewhere. Some people that I write reviews are going through the same thing I went through this doesn't make any type of sense to me you pay for an item and you end up getting the wrong item from their stores. They don't care what you say to them. You can email them. You can text him, but they refuse to refund you your money and I think that is so unprofessional if you pay for an item that you're not getting in your home why not we refund the customers their money all I'm saying to anyone who is reading my review do not purchase anything from living spaces OK please don't purchase anything from living spaces you will probably go through the same thing that I have gone through.. I can please don't waste your money in living Spaces. Take your business elsewhere. Spaces gave me an option when they deliver the wrong items they're telling me they're not gonna take it back. They will ask you to schedule a pick up from your local Salvation Army department, your trash truck company or give it away or sell it, but they don't want that item back. They don't want to refund you your money And when it's time to re-select an item that's less than what you paid for it. no you're not getting that either because they going to add more charges. The living space is shit replace the furniture that I purchased for free. Living spaces is tge ones that caused this problem to happen if they would've put the right furniture on the truck from the very beginning, I wouldn't be going through this at all with them. read more

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BE AWARE THIS COMPANY IS A HUGE SCAM!!!! They deliver a server cabinet yesterday to my house and the item was damaged in few areas so I refused it and they deliver again today and guess what... WORSE THAN YESTERDAY!!!! I wasted my entire weekend waiting for this ignorant company to deliver the stupid items and nothing!!! Called customer service to germ my money back and they won't refund the delivery fee even though it was not our fault and the item was damaged twice!!! Too bad I can't give 0 stars but PLEASE BE CAREFUL do not buy from this company it's the worse company you have deal with!!!! Someone needs to do something about this company they are ripping ppl off and try to take your money even though you didn't accept the item! I wish the authorities can do something against this company cuz it's not for fair for the customers. HUGE RIP OFF BE CAREFUL!!!!!!! read more

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I have purchased many things from Living Spaces, but something has gone very wrong with this company. The delivery strategy is a mess. They don't give you a good window of time; they give you the entire day as the window and not enough notice when they are about to deliver. They will just drop your furniture on your front door if you are not home or don't hear the knock. They won't come back and they blame the customer. The customer service is horrible, they don't care and don't want to make it right. They would rather take a return--and charge you for it-- than address the problem. Absolutely no flexibility in process and they are beholden to their own "protocols" They just lost a loyal customer and all those I know - I will never recommend them or do business with them again. read more

Living Spaces - This is a recliner, that I purchased "white glove" indoor delivery and set up. They just left it. - Furniture Stores Near Me - Irvine, California

Do not buy anything from living spaces. They are a nightmare to deal with. There is no customer service and if there is they will take days to respond to you. Even repairs takes about 2 to 3 weeks for anyone to come out. Bought a $3000 couch but when it arrived damaged. The technician lied and said I could have someone come out to repair the defect and if I'm not satisfied with the repair I can exchange/return it. They lie on purpose so you don't take back the damaged item and accept delivery. Such a shady business tactic. I would stay away from this company. read more

Came by to buy some furniture for our newly renovated home and unfortunately, decided to leave and order everything online. The sales associates are overwhelming and you are approached at nearly every corner of the store. When we finally advised one lady we would let them know if we need anything, she commented to her associate about how rude we were for dismissing her and how sad it was that we have kids who will probably grow up to be "like us." Very rude. We wish the associates would allow us to look, think, and picture how the furniture in our home without constantly coming up to us. We inquired if the associates are paid on commission because they are so aggressive and they replied that they in fact are not, they are paid salary, which tells me they are trained to work like this. Very disappointing experience. read more