The manager sucks!! Got food poisoning and she didn't even care and wouldn't do anything to make it better!!

Wow......from a waitress on the phone to a piece of leather sold as steak!this was the worst dining experience I have had in 10 years. Forget it. Corporate gyp. read more

Food is delicious, and the servers are friendly. Wait times don't seem to ever be unmanageable.

Great food. The meatloaf is to die for! Got us in and out relatively quickly even for a busy Friday night. Five star establishment

Tonight, in the mood for a steak and a fun family evening out, we experienced frustration, disappointment and excuses from management. We ordered the Roadie (a cheeseburger with all the fixings) for our daughter, off of the kid's menu. We ordered the Roadie with cheese only; basically a plain cheeseburger. We should have known we were in trouble, when we were asked by the waitress, "if we wanted the hamburger with that?" "Yes! We want a plain cheeseburger, with the burger!?!" What arrived, was a plain hamburger. No big deal, the cheese was overlooked. A simple mix up, back in the kitchen. We brought the error to the attention of our waitress. Apologies were made, and a promise of a quick fix offered. A few minutes later, she returned with a bun, with a melted slice of cheese in the middle. That was it. Melted cheese. "Is this what you want?' "No! Not at all. I want a hamburger, with only cheese on it. I want a plain cheeseburger." Minutes later. our daughter finally receives her plain cheeseburger. Mind you, my wife and I are nearly done eating our dinners by this time. My daughter lifts the top bun, to discover a hamburger pattie, melted cheese, and PICKLES! Again. I flag over the waitress, and point out that this third time was not the charm, and I'd like a togo box, and to speak to the manager. Several minutes go by, and a nervous manager approaches the table. I won't bore you with the details of the exchange had with her. Needless to say, as I recounted the incident that had taken place, I was met with excuses, rather than apologies; at least none that were sincere. At one point the manager left, to check how the order was put into their system, and returned to confirm that yes, the mistake was their fault. Who's fault would it be? Of course it was your fault. The icing on the cake (no we didn't order cake, we'd suffered enough abuse by now), was we had to ask that the food be removed from the bill. Apparently, while they acknowledge that they had made a mistake, it wasn't so grievous as to warrant any sort of "fix" on their part, without me having to say something first. I would like to say this was all that happened to us, but this was in addition to my daughter also receiving the wrong side item with her plain cheeseburger. Both my wife and mine's steak was overcooked. I'd normally send it back, but considering the trouble with a kid's hamburger, we cut our losses. We've gone to and enjoyed eating at this particular Logan's many, many times. Unfortunately for them; fortunately for us, this will be our last. read more

This review is actually a 2015 review I hadn't posted yet. The food was good here the reason for this review is service related. I ordered ribs as an appetizer. I was wearing a light grey shirt. When the ribs came out the young man carrying them (not our waitress, but another dude helping out) seemed like he was going to stumble and the ribs looked stacked precariously on the plate. Sure enough he makes the table but the ribs tumble and one of them loaded with sauce and grease hits me in the belly and hits the floor. Okay stuff happens, but what happened next didn't make me happy. The young guy looked a little frazzled and apologized. he said he'd replace the rib. I thought he meant he'd replace the order of ribs, or not charge me for them. I was mistaken. So we are eating and my waitress comes by and apologizes. Then another employee says I heard about the rib and we'll have another one out to you. Then another employee which I'm assuming was a manager came and apologized. So our main meal came out and the food was decent. I almost forgot about it and then finally a plate with a single overcooked rib comes. Now usually I handle stuff like this right there but I told my wife I wanted to see what they would do. The replacement rib was overcooked and gross I didn't touch it. After the meal the waitress brought the receipt and apologized again and left. I looked at the receipt and there was the rib appetizer. What i expect from a service professional is to make an attempt to set things right. one rib isn't enough. A free order of ribs, or no charge for the appetizer would've been sufficient a gift card would've been extra. Now they've lost a customer and I'm a man who reviews stuff. If you want decent service don't go here, the food is decent but you can do better. I felt for the waitress but she got no tip. read more

So my boyfriend and I went here after the rush on a labor day holiday. The frizzy haired hostess stuck her nose up at us after we denied a table and requested a booth. The server Sarah was very nice, not to mention she came and refilled drinks once without asking. So now the bad news is that the food was crapp. My steak was dry and tough even though I requested medium well and my boyfriend's broccoli was mushy. read more

Logan's Roadhouse - Terrible dry steak. Suggest elsewhere for some sirloin - Barbeque Near Me - Mishawaka, Indiana

The teriyaki chicken breast was cooked perfectly, but I had my heart set on the seasonal wedge salad and sweet potato fries advertised online and the Mishawaka location didn't have them. Maybe next time! read more

Full disclosure...my husband and I are steak snobs. Not that we require the meat to be perfectly aged and cost a fortune. It needs to be perfectly cooked. Having spent many post work out lunches at our favorite steak place we have developed an appreciation for a perfectly rare steak with perfect seasoning and at a reasonable price. That means rare. A little bluer for my husband and just out of the blue stage for me. And it means not paying more than $20 for a 12 oz steak and even that is higher than the best steak place we've been to. Now...Logan's met our needs, but with some blows to our expectations. The positives? My husband and our other drinking companion loved their chilled beer glasses, our two dinner companions expressed only one concern with their meal, and my husband's steak was cooked perfectly for him. The negatives? One of our dinner companions and my husband ordered rice, which ended up tasting like something off of the instant rice shelf. My steak arrived medium rare (way too leathery for my taste) and my side of mushrooms was so cold, yuck! I figured they cooked my steak too early and let it sit while prepping the rest of the tables' order. I told the waitress, who got the manager to talk to me and they replaced my steak and mushrooms with a much rarer piece and wonderfully hot, grilled mushrooms. The second steak was a nice touch customer service wise, but it did lack flavor and was a little more to my husband's liking than mine. They may have rushed the order the second time. Sigh. Pricing and sides were wanting as well. We've had more affordable steaks, cooked just the way we like, with an extra side option for less. Otherwise, the atmosphere and customer service was adequate. It was our first visit to Logan's and because we're so picky about how our steak is cooked we'll probably defer to our regular steak location. read more

My group visits the area for Notre Dame football games and someone suggested going to Logan's Roadhouse. I often wondered why, on the day of a game, the restaurant had only a few cars in the parking lot. Well, we found out why. We had the unfortunate timing to order our lunch while the restaurant managers were having a meeting in the next room. Hence no one to check on the food quality. There is very little food quality. Our orders were bad. Our server was very nice and diligent and even tried to correct one part of the order. My recommendation - avoid this restaurant and spend your money at other Mishawaka restaurants. read more

Good food, good atmosphere, good service. Logans offers reasonably priced bar and grill foods, plus steaks, and pork chops. They have quite a few entrees under $10. read more

Logan's Roadhouse - Barbeque Near Me - Mishawaka, Indiana

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I wanted to give them one more try before writing them off. For my birthday 3/2/20, we took the whole family. Both steaks were ordered medium and both came out undercooked...suffice to say this is the last time we will be going there. The last time we were there they completely forgot our appetizers and the time before we had to send the food back to be recooked again. I will say we had a competent server this time though otherwise I'd be leaving zero stars. Just very disappointed. read more

Logan's Roadhouse - Undercooked meat.. - Barbeque Near Me - Mishawaka, Indiana

I love logans roadhouse on mishawaka. Great friendly staff and great food. Managers are always nice. Great job logans always love going to eat there. read more

Bad service they keep mixing up tables when bringing out food 10/10 would not recommend

I took my friend out for her birthday and went early so we would not have to wait. We got here about 5:15 and was told it would be a 30 minute wait. The seating was not even half full. They said it was because of the kitchen. The rolls and salad were good. They tried to give us the wrong meal twice before the waitress discovered she had not written our order correctly. We both ordered rib eye and they tried to give us one rib eye and one Logan. When they finally brought the correct meal, mine was just warm like it was the same one they had been trying to give us before. Had everything been correct I would still not have been happy with my steak. I have had a lot better other places and will in the future prefer to go to other places. When we left, an hour and a half later, the place was still less than half full and they had people waiting. Past customer, not future. read more

Our first time here, and was seated quickly and happily, with the manager even talking with us for a few and then she also got our drinks. Trey was our waiter, and he was fantastic. He cooperated with us since we are not used to ordering here, served the food with a pleasant smile, and revisited us many times as we dined. The drinks were excellent, the peanuts were especially good, the rolls were just right, and the salad was superb. We were so excited that everything was so great, even a better atmosphere with more room than we are used to in a steakhouse. Okay, that's where the real good stuff ends, as our steak was cooked just right, but was tough and not as hot as it should have been. It was the 12 oz. sirloin, and we really expected better, still we ate it. The only other sub-par thing, was the potato was not hot, but again, tasted very good. We ate it all, so I'll give it a four, and will some time try it again. "Trey" did get a $10+ tip from us. He might have deserved more, but hey, we're not rich. read more

We came in and weren't acknowledged by the hostess. Server came by after 12 minutes to drop off plates and didn't even take a drink order. That was all we needed to realize it was time to leave. We have been here 10 times and always average food with slow service. This was my last time. read more

Logan wasn't busy. On the way to a table, one set of utensils was dropped. She was going to bring another back but didn't. When the food was delivered, one sandwich was wrong & 3 sides were missing. 10 min. later the sides came. I saw the sandwich sit for around 10 min, then the side was changed to a wrong one before being delivered. It took another 10 minutes for the correct side. I noticed on the receipt that the waitress put in the sandwiches wrong. This was the worst service we've had in a long time. read more

Food was really good, service was awesome! They actually had my steak right, and my daughter LOVED the Mac n cheese!

I was a little worried eating here after reading some of the reviews about poor service but that was not my experience at all. I sat in the bar area and within a minute of sitting down was greeted and brought a menu. A couple of minutes after that I ordered. My food was AMAZING! I got the 22 oz porterhouse cooked to medium rare. They cooked it to perfection (I'm a tough critic on steaks, my wife calls me a meat snob, whatever that means) It was a fantastic steak! The only reason I gave 4 instead of 5 stars was it took a little long to bring my bill after I finished eating (and I'm kind of nit-picking here, it was probably only about 5 minutes or so but not worthy of the 5th star for me). read more

My girlfriend and I went to Logan's after spending the evening enjoying the nice weather down by the river walk. I understand it was 9pm, and as a server at another restaurant, I also understand that the majority of the restaurant should be phased out by that point, but the restaurant didn't close for another 2 hours or so. When we walked in, it took the host team a good 2-3 minutes to actually say something to us. All the girls were standing around divvying up their sidework, completely ignoring anyone walking in or out of the restaurant. Once we were finally greeted, the host took forever to decide where to seat us, and when she finally figured it out, we were taken to a section that was clearly closed. The server was nearby resetting her tables and sweeping, and the second we were sat, she began to throw a fit because "how dare the host seat her section when she's phased." Once we were sat, after the awkward encounter with the angry server, she stood there and glared at my girlfriend, like it was our fault for sitting there. After watching her storm off throwing more of a tantrum, the manager stopped by our table to just inform us that our server would be with us shortly. No apology for the scene that everyone just saw. Our server was the sweetest girl, and she made up for the awful experience at the beginning. The food was also very good. They are exactly why this review is getting 3 stars. However, one server and good food can't carry a restaurant if everyone else has a horrible attitude. read more

Che or Shae or Shay our server was absolutely great. Very accommodating. We ordered the seasonal Brisket Nachos. The NachosI had a medicinal taste. Over abundance of cheese and minimal meat. So minimal it was practically non existent. I was very please with the shrimp appitizers, however, my husband's appitizers wings look like they were tyradactal wings. Good flavor but too huge to be considered an appitizer. Husband said he would only eat a steak and potatoe from Longhorn. Thanks Che, Shaw or Shay. read more

We've always had good experiences at this Logan's...until yesterday. Hostess was okay and seated us quickly. 15 minutes later our waitress finally came to the table to acknowledge us and to take our drink order after apologizing for the wait. 10 minutes later she came with our drinks, apologizing again. Obviously not too sorry if she kept making us wait. We were a little disappointed that our kids, ages 8, 10, and 13, all received tiny 8 oz kiddy cups with lids that were empty after 2 or 3 drinks. The waitress never asked if we wanted an appetizer. When we placed our order we had to ask for rolls. Usually you get them automatically when you sit down. We were seated right next to the order window and watched food pile up on it until the cook couldn't fit anymore orders in the window. Three employees (assuming two managers and a server based on the types of uniform shirts they were wearing) were sitting in the dining room eating. (Anytime I've worked in food service employees ate in the back.) Finally, one of them got up. We thought he was going to start delivering orders but he just kept moving the plates around and rearranging them to try to make more room. It was interesting to see how long all of the food sat in that window and how many times it got shuffled around. We waited and waited for our food and could see all of it sitting in the window. We thought for sure it was coming when our waitress finally decided to make an appearance in the dining room again and went up to the window. Nope! She looked at the food and then came to our table to tell us that it would still be a few minutes. The food ended up not being worth the wait. My husband's food was good. My burger had an incredibly soggy bun, but tasted good. The broccoli was cold. My oldest daughter ordered a sandwich without lettuce and got lettuce. My two younger kids ordered the large sirloin to share. Neither or them ate it. It was a pretty bad cut of meat. One of them ended up filling up on rolls. The other left hungry because he didn't even get to finish his salad. The waitress took it. Not sure why since he was still eating it and had more than half left and it wasn't because our food was coming. So disappointed. This Logan's location is usually so good. Not sure what happened. Oh well. There are plenty of steakhouses around! read more

This place is so terrible. I wasn't given the choice of how my burger was cooked. I would've ordered a medium, but got well and it was very dry and flavorless. The fries were cold and extremely salty. The only saving grace are the warm pillowy rolls. The only reason we are here was that my husband got a gift card. I asked him that we never come back. If he gets another gift card, he can bring the kids and I'll eat at home. read more

I'm all about first impressions. When my friend and I stopped in we were greeted by a smiling, friendly hostess by the name of Rachelle. Her good attitude seemed to be contagious there as our food came to us in a timely manner and was DELICIOUS! I got the Mesquite Wood Smoked Salmon (I believe that's what it was called)... It was very good! Great friendly staff... very professional! We'll definitely be back! read more

I order pretty much the same thing every time I come in, normally alone, and try to go early afternoon to get the best service without a wait. I prefer to sit in the bar area because the bartender is close by instead of disappearing like the waitresses in the dining area do. The past few times I have visited, a wonderful bartender named SoSo has helped me and been wonderful.! For what I order, it is a little expensive but my dietician explains that is the right kind of meal I am supposed to be eating and I do not want to cook all these items at home separately. It is much more relaxing to sit at Logan's. As long as I don't eat any rolls I am doing fine (the worst thing any of us can eat). If you get carry out then always confirm with their staff, by looking, that everything is there. You should do that at McDonald's or anywhere you eat. We are all human and make mistakes. I have had bad experiences here, but the great ones definitely outweigh the bad. I obviously recommend! read more

We haven't been here four at least 5 years, well let just say it's still terrible. Plus the manager was rude (Josh) and asked us to never come back because we complained about grudge cold ribs ? However our server was awesome and we feel bad for complaining but if you are paying for a suit in meal it shouldn't be cold! Never ever coming back too Logan's Road House in Mishawaka! read more

Food was awesome, service sucked! I don't know what it is about this restaurant, but we always get lousy service. Too bad because when we get good service we tip awesome!! read more

Terrible service. Walked in asked for table for 2 was told 20 minutes with a half empty restaurant. Decided to sit at the bar and had to ask for everything from drinks to silverware/appetizer plates. Food came out before our salads, food was cold like it just came out of the freezer. Will not go back to the location again! read more

Our waitress was GREAT! I never had to ask her for refills because everytime I got low, she walked up with another. The food wasn't too great though. Steak was a little on the dry side, and the rice was very under cooked. read more

We had my mothers birthday lunch at this location today. I honestly do not have an issue with the food but the service was so slow that I thought we would never get our food and when it did finally arrived several of our party complained of cold food.. My main issue with Logan's was the filthy bathroom, it wasn't just dirty from current use... this is that long term not being cleaned properly it was literally as bad as a old truck stop bathroom that doesn't get cleaned. The kicker was someone had mopped the floor it was soaking wet and they ignored everything else. read more

WORST EXPERIENCE EVER!!! I took my mom there for mother's day, and by the time I got there it wasn't even super busy, it took like ten minutes for the server to bring silverware, then I haz the salmon with shrimp and the salmon had no flavor at all, my mom had a steak medium rare and it was completely cook, almost burn.. The drinks were the only good thing about our time there.. Definitely won't come back! read more

I normally would give LOGANs a five-star rating. We were there last night at this location. There were four of us the youngest being 39 years old the oldest being 70. The two oldest order a beer/glass of wine. Rachel was our server and she asked for our ID. Thinking it was a joke, yes at 66 I look 63 and my 70 year old husband looks maybe a little less than his age, the four of us laughed. Rachel was serious and needed a form of ID to prove our age. It should be noted that Rachel handled the situation quite professionally. My advice to uppers of the LOGANs establishments is that if indeed you are going to card everyone in your restaurants who orders alcohol you would be better advised to have signage indicating that at the front door. Next to the "smoking beyond 8 feet" sign for example would be a good place. You are entitled to enforce any policy you want at your restaurants however I think it is a real stretch to expect wait staff like Rachel to carry out that policy on people who truly are three times over the legal drinking age. The food, btw, is always terrific but this policy will give us pause to return to LOGANs as other restaurants in the same price range and convenient locations do not have such a policy! read more

Horrible Horrible service! ! We walked out. They gave us $20 gift cards for each of us. But treated pretty poorly.

Went for lunch after 45 minutes of waiting for a chicken Caesar salad and watching others customers receive their food, we finally were severed. the salad was awful and the chicken breast look like it came from a Cornish hen. in fact I think they cut the breast in half and split between 2 salads. not once did anyone come and apologize for anything. I believe the manager was hiding. will never go back or recommend to anyone! read more

Great place, great service. I enjoyed the appetizers (buffalo wings) and ribs. I ordered the three meat combo. The brisket and chicken was delicious as well. I will certainly be back for more. The service I have to say was EXCELLENT! Constant follow up on the refills and everything else. read more

Will not be returning! We just went in today, Fathers Day. We were sat at a filthy table (I had Clorox wipes in my purse and wipes the table, the wipe was disgusting after using it on the table!). They gave us a highchair that again, FILTHY. The part to buckle a baby in had no buckle, just a long brown strap that was dragging on the floor. Again, wipe was filthy after I wiped it down. The floor was FLOODED and our feet were literally in water the entire time, so disgusting! I pulled a hair and foil out of my food, my child also had a hair and something green in the meal. Three waitresses were standing around coughing all over, not even trying to cover their mouth or turn head. And if it wasn't bad enough, we saw the cook chewing bubble gum while cooking!!!!! NEVER returning! read more

This was as good a Logan's experience as one could hope for. I've been to more than a few of these franchises, mostly in the South. I am very particular as to how I like their grilled chicken prepared. This is the first, and only, Logan's that got it exactly right the first time. I chose to go on a slow night so as to give them the best chance at giving great service. These folks exceeded expectations in all respects. The bartender was working her first solo shift and was constantly going back and forth from the kitchen to check on various food orders. She made the effort to go back there and explain my order precisely, instead of just relying on the automated ordering system. This was also a Logan's first for me. I saw several servers hustling around and not just dogging it, despite the low customer count. There is no doubt that this management team is ON IT. If you enjoy the Logan's concept, you simply must come to this location. If you think you might like to try Logan's for the first time, same thing. One major issue: How in heck do they not have any .38 Special music on their free jukebox?!!! read more

They ran out of chicken and salmon, we waited for 30 minutes for fried pickles, the wait to get in was 35 minutes and the food wasn't even that good read more

Service is very slow. Reasonably priced and a lot of items on the menu. I probably wont go back just because our steaks are always fatty and over cooked. read more