Nice location, staff and employees, but miserable experience.
While my wife and our kids dined with her friends and their kids on New Years Eve 2015, her vehicle damaged by a hit-and-run while parked in the Long Wong's parking lot. Based upon the white paint scraped into her vehicle, it was most likely the huge SUV, of the same color, previously parked between my wife and her friend. As video documented, about an hour later with a phone and camera, most of the parking lot was covered in 1- 2 inches of solid ice. We had to file a Criminal Damage Report with PLPD regarding the hit-and-run which was actually labeled as "Criminal Damage". We called Two Hippies management to request if they had video tapes of their parking lot. We were delighted to hear that they did. So, we called the local PD and asked them to meet us at the restaurant to review the tapes to discover the culprit. Unfortunately, the Police and I discovered that the cameras don't point that direction. Not fun, but we filed the proper police report anyway.
While the Officer took our report, he and I watched a Toyota, occupied by a number of dudes, spinning its wheels while trying to enter the parking lot. It was almost cartoon-like, ridiculous and laughable. After the driver gained finally gained traction (after about two minutes of spinning its wheels), it made it into the parking lot. We uploaded this video to YouTube where you can see the Toyota struggling while I verbally dictate my email address to the Officer: http://www.youtube.com/watch?v=MEfFI-CJfCc Just search YouTube for "Long Wong's Two Hippies" to validate this statement. The officer on the scene is in the video as well.
We were hoping that the owners would call us back. My wife's receipt was the 10th of the day. We were hoping to cross reference the patron's who left during the window of time with their vehicles. The officer took measurements of the damage, so all we needed was a few names and we could have followed up. Unfortunately, they never replied to my kind requests.
Overall, a massively annoying and disappointing experience at Long Wong's Two Hippies, 2251 W White Mountain Blvd, Lakeside, AZ 85929. Both owners ignored our calls, text messages and emails regarding the incident and the conditions of their property. That is, until I sent them via certified mail a report of the damage. The owner, Robert B., finally called my phone on the 26th of January, 27 days after the accident.
Robert stated, "Didn't believe your wife's car was damaged on our (Robert B's) property." Essentially calling my wife a liar.
To date, I had held my tongue from expressing my self on Social Media in the hopes that they would speak with me as a gentleman, perhaps resolve this issue in a civil manner. Unfortunately, insinuating my wife is a liar went too far for me. Free speech is a Constitutional right and the truth is not libel. At this point it is a matter of principle, not money. I am looking forward to having the Navajo County Small Claims Judge review my 39 page report along with the testimony from my wife, her friend and the officer who witnessed the conditions of the parking lot. It will be interesting hearing Robert B. call my wife a liar in person.
Overall the owners of Long Wong's Two Hippies, showed me and my family less respect and attention they do their neglected parking lot. Mathematically speaking, that is less than zero. Rating: 1/5 stars, but that is at least one star too many. read more