My elderly parents brought my grandmother's watch to this shop to be repaired so they could give it…read moreto me as a wedding gift. The watch remained with the shop for approximately four months, and in the end, the repair was not completed. When my parents asked for the watch back, they were told they would have to pay the full repair price even though the watch had not been repaired. They offered to compensate the owner for his time and effort, understanding that some work may have been attempted, but he refused and would not return the watch unless they paid the full amount originally quoted for the repair. Because the watch has significant sentimental value, my parents felt they had no choice but to pay in order to get it back. The entire experience was frustrating and upsetting, especially given their age and the emotional importance of the watch. Based on our experience, I would not recommend this business. If you leave a valuable or sentimental item here, make sure you have a clear written agreement regarding costs and what happens if the repair cannot be completed.

I agree with the other 1 star reviews. He ruined my Omega to obsebilly put a crystal on; I didnt…read moreget why he was telling me about taking watch apart etc. - made little sense. So I ended paying him $20 to ruin my watch. My only recourse is small claims court and it's not worth my time. DO NOT GO TO THIS GUY. He is essentially greedy and incompetent. Aaron

Sales person was extremely rude and dismissive. She had absolutely no interest in helping.read more

Came in for a watch battery change. The staff was helpful and cheery. Service was expedient and…read morereasonably priced. Will be back!

Friendly owner and family. Made me a beautiful 14k gold ring at a reasonable cost. It's thick and…read moreheavy, which is exactly what I asked for.

I am rough on my jewelry. I recently took a gold mesh bracelet in to Palmer's to see if the clasp…read morecould be fixed; it snagged many blouses and sweaters. As the jeweler went to take it off my wrist, the clasp disintegrated in his hand. About one week later, while trying to secure the clasp on an 18 inch string of pearls, the clasp broke. Luckily, the pearls did no scatter. Palmer's repaired both pieces. The work was done quickly, perfectly and for a very reasonable cost. The interaction between customer & store owner was pleasant and friendly. The collection at Palmer's looked beautiful and of high quality.

Service was fabulous and very helpful and knowledgeable. Have gone there many times for…read moreadjustments, batteries, and other things like the beautiful jewelry they have.

Family owned for many years. Trustworthy and friendly. I will only buy my better pieces from them.read more

I was very happy getting a vintage pair of gold earrings repaired here (a gift from my godmother,…read morenot expensive but very sentimental), recommended by Derek Simpson Goldsmiths. It took almost 2 weeks (it was over thanksgiving and I was not in a hurry), and when I got them back, they were shinier than ever and restored perfectly. I was very satisfied with the service.

Horrible mean guys to be honest or nothing but rude to me. Made me pay more than what they had said…read moreoriginally and then wouldn't even accept my card number typed in so I had to drive back home and come back in with cash in order for them to just be even bigger. Assholes hope you guys have a great day in hell

Brought in my Casio G-Shock watch a week ago for a capacitor/battery change. Then another week…read morelater they called me saying they couldn't do the job because the watch, "recharges itself." My watch is 8 years old and is way past rechargeable at this point. Although I did leave them credit authorization to do the work they gave me excuse after excuse why they couldn't do the work which was a fairly simple operation. Thought it was pretty suspicious as they acted funny dealing with me since I walked in their store even after I paid them for the service. Must be something else going on there as they profiled me ever since I walked in...

I have had a very positive experience with Eddy and his staff! Very professional. I have had a…read morecouple of repairs purchased a new setting for my diamond. Recently purchased a grandmothers ring. Absolutely love it!

I tore off the setting on a vintage diamond ring that needed laser welding of platinum and…read morereplacement diamonds. Alex immediately knew what was needed, explained the process in detail, gave a detailed estimate of the cost and followed up by text during the process. I couldn't have wished for more professional and competent work! My mom says the ring looks better now than it ever did when my grandmother had it. Thanks, Alex!

I came in because I was having trouble getting the back of my watch back on after replacing the…read morebattery. The gentleman behind the counter popped it right back in and sent me on my way. Thank you, sir, for your kindness and quick work!

The only place I will go for jewelry or jewelry services. Period. The staff is knowledgeable,…read morefriendly, honest, and trustworthy. Leslie and Doug and everyone who works there are true gems and make any time I go into the store an amazing experience.

We came to Romanoffs because it had a reputation of great customer service and integrity…read more We were helped by Jonathan and he was exceptional in his patience and guiding us through trying to find the ring we were looking for. Highly recommended.