​I stopped by the Lush at Valley Fair Mall today out of pure curiosity because the store looks so massive and intriguing! Right as I walked in, I was greeted by Vanessa, who was incredibly sweet and welcoming. She immediately asked what I was looking for, so I felt taken care of right away. ​After a little while, another employee named Shoup stepped in to show me around. She was absolutely lovely, so helpful, and incredibly informative! She walked me through the different products and introduced me to a fantastic shea butter massage bar, which I just had to buy. She also showed me their amazing lip balms and mascaras. ​The entire experience was wonderful. I truly felt valued as a customer, and the whole team was so kind and welcoming. Outstanding customer service like this definitely makes me want to come back again and again! read more

i would honestly give less stars if this location wasn't always well stocked -- but we tend to get no help from the workers here. we've stopped by this location ~5 times to stock up on our favorite items and never get greeted (although they happily greet other folks who walk in after us), never get asked to help, and basically always wait at the register to checkout with no sense of urgency, although there isn't a line. our issue is having to flag a worker down for any help with directing us to where the items we want are or getting a sample of something we may want to try before purchasing...which is so odd to us as we never have this issue at any other location we visit (pleasanton, emeryville, and palo alto). read more

Stopped in to pick up a tub of my favorite Lush body scrub, Ocean Salt. The store was pretty empty on a Tuesday morning. There were two sales associates at the register involved in their own conversation. I was relieved they were preoccupied because Lush staff can be overbearing sometimes. I did a quick circle around the store to see what was new. Their offerings included Wicked: For Good themed products, such as bath bombs, soap, and bubble bars in the shape of the tin man, lion, flying monkeys, and more. I didn't buy any but thought they were pretty adorable. The sales associate had trouble ringing up my body scrub due to an issue with the machine. She remained calm and professional as she tried again and again to ring it up, only to get an annoying beep every time. (I would have been swearing and banging on the stupid thing.) Eventually she suggested we use a different register, and that one worked perfectly. I was already impressed with her when she gave me a sample of Sticky Dates body lotion to take home. I got a little too excited about it because I haven't received a Lush sample in many years. There was a time when they used to hand them out liberally when you made a purchase. The good old days. Overall it was a pleasant experience, even with the broken register, and I plan to keep buying their products for the foreseeable future at the Valley Fair store or at Oakridge. read more

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I came in today looking for a gift for my boyfriend and had a great experience with Arely. She was very helpful in helping me pick out products and gave me good recommendations. Overall, it was a wonderful experience and I will definitely be come back! read more

Not gonna lie, coming to Valley Fair is an absolute chore to park and get here, but going to Lush is the #1 highlight. I can smell the store from the Gap store! The lovely aromas to the delightful and aesthetically pleasing displays Lush is like a fever dream sometimes. I always like to come here to restock my bath bombs and body products. I love that there are three or four different sinks in the store so you could wash your hands or try out any of their products with an associate. I really love their customer service which is Top Notch especially Diana who brightened my entire week with her sweetness and kindness, like the best! Diana help answer all my questions and even help me find products and even recommended me some that I think are going to be my new favorites! read more

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Amazing experience! Everyone is really nice and welcoming! I want to shout out to Jalene, we've had a great time talking about my preference for scents and notes to pick one that I love the most. She was really helpful testing all the options they have and recommended some of her favorites as well. The American Cream and Lord of Misrule stand out the most to me but I ended up getting Lord of Misrule since they only have that one in 30ml. Definitely will be coming back again for other items! read more

Alyssa was so amazing and helpful! She had great recommendations for shampoo and conditioner and my friend and I were impressed about her knowledge. She was also really funny! We will definitely be back if in the area!! read more

Lush Fresh Handmade Cosmetics - Hair care - Cosmetics & Beauty Supply Near Me - Santa Clara, California

I don't use their products but they make a great gifts. I do love the way they smell though especially the chocolate flavored ones. read more

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I haven't been to a Lush in a very long time and I went in a few days ago and had such an amazing experience! The staff and all the workers were so helpful and welcoming! Jalene was extremely helpful and kind to me. I normally don't have such personal sweet connections with workers but she guided me throughout the store explaining all the products and gave great recommendations based on my scent preferences! I never leave reviews but I left with great stuff and wanted to shoutout Jalene read more

Alyssa! Amazing associate- so helpful and amazing energy! Thank you! Polite and knowledgeable- clearly enjoys her job (and it comes out in her service). read more

Bought some soap and skin product there and was satisfied with their service. The girl was so patient, introducing me to different products. She was warm, knowledgeable and personal. The sandstone soap had citrus smell and was indeed made of sand partially. It lathered well too. It has become my new favorite. Loved the scents and the quality of the products. Fun store with vibrant colors and aromas. read more

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The store is huge and it smells so good and I love the disco tunes playing. I tried a few different body washes and lotions which are very hydrating. I love their signature orange blossom perfume. The prices are pretty reasonable. They have great facial products as well. read more

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Love this location! They are the NorCal flagship store so they are always well stocked and on point with customer service, with friendly, knowledgeable employees who are often demoing new products. Bathtime is a super important self care rituals, so I always keep my place well stocked with bath bombs, bubble bars, soaps, and shower gels, many of which are from lush. Some of my favorite products here from my 10 years as a lushie are the Sakura and lush pud (sadly discontinued) bath bombs, the happy hippy and cempasuchil shower gels, the wash and grow and bright side bubble bars, the baked Alaska soap and of course, the entire sleepy line!! (Iykyk) They do brand collabs all the time -- some of the recent memorable ones have included collabs with Mario brothers and wicked. From the wicked line, they really went all out to satisfy wicked fans, with a soap shaped like the wizards castle, a bubble bar in the shape of glindas tiara and a bath bomb of Elphabas hat! They also have otherwise discontinued lines that you can't find anywhere else, like the comforter shower gel, American cream conditioner, and the space cowgirl bath bomb. If you ask nicely, the employees are generous with sample too so don't be afraid to ask. Shout out to Nicole for being awesome! read more

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I've been a loyal customer to Lush and this particular location for so many years, dating way back before the store's remodel. I've 0 issues at this location and 0almost always come here with my younger sibling so we were both shocked when one of the workers profiled/falsely accused my sibling of stealing by making him empty his pockets out in front of the store today (12/14/24). My sibling and I first walked in then headed straight to the shower gel section to look at their stuff. I came with the intention of window shopping because I already bought so much during Black Friday and needed self-control. Then my sibling and I migrated to the other side of the store where I was sniffing perfumes and I can clearly see him next to ME while he's gaming on his phone. I was eyeing Chelsea Morning or w/e because it was reminisce of Super Milk so I was hovering over there for a while and debated on purchasing it or not. At this point, this side of the store was near empty with just my sibling and I while two female workers were hovering towards the window display and were parallel to the perfume section (presumably watching us). I walk deeper into the store to look at the body sprays while my sibling remained around the perfume area and were in visible view to the female workers before he started walking towards me while I started walking out to him because I wanted to leave, telling my sibling I don't want to be stupid and spend more $$$. He and I are walking out while I talked about not wanting to spend when suddenly one of the female workers stops the both of us then telling my younger sibling to empty all of his pockets. He was wearing a black hoodie and grey Nike joggers so they made him empty EVERYTHING right there in front of store. It was HUMILIATING because the female worker that was accusing us (puffy brown hair, facial piercings) was standing right in front of the store while we were already a few feet outside of the store so this all happened in front of so many people. My sibling emptied out everything without defiance while me? Tiger sister overcame me and I told him to come closer to the girl so she can get a clearer view of his pockets because we have nothing to hide but she just gestured hand to stop and we can go after clearing my sibling. Honestly, this experience ruined the rest of our evening and left me in distraught while it embarassed the living hell out of my sibling. I love Lush but truth be told, I'm never visiting this location again and stick to online ordering if wearing black hoodies results in being profiled. read more

Marisol is so totally amazing. Super friendly and helpful, really sweet, convinced me to buy some items that I was on the fence about that I now LOVE! I had a lovely time shopping here, and will be back for more of Marisol's wonderful service! read more

Amazing experience every time!! All their products have been wonderful and I love going in to get a sample or two, & their rewards program is nice. read more

Super friendly staff and stellar body products. Give me all of the bath bombs!!!! I like the diversity. Keep it fresh & fun.

If you're into fresh maid products, body, scrub, lotions, etc. then yeah by all means shop here... But if you're looking for customer service, I'd steer clear. I just walked in about 15 minutes ago and both girls working we're cleaning their faces and doing their make up. The four or five customers, including myself that were in there got zero attention. read more

Love this location and their products! They give pretty generous samples. I've tried a few and the sampler containers can be reused for other things. Love the self preserving Celestial moisturizer. That is my go to. Tried a sample of Mask of Magnaminty and will get that next time. The staff is very friendly and helpful. You can take back your containers and they will give you a $1 off towards your purchase! read more

Lush Fresh Handmade Cosmetics - A cleanser with essential oils and no synthetics - Cosmetics & Beauty Supply Near Me - Santa Clara, California

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I visited this Lush store for a birthday party. Lush offers a party experience for groups of people where the staff teaches them how to make some of their products. On this occasion, our party made bath bombs. We had about 18 people in our party, and we did the entire experience inside the store. We split into two groups in spaces reserved for our bath bomb workshop. We played games with the staff for the first thirty minutes, mainly hot potato with one of their products. It was fun and engaging, but I thought it took forever. The bath bomb workshop was roughly about 30 minutes, with the staff guiding us every step of the way to ensure we were making the bath bombs correctly. Overall, I thought it was a great and unique experience. At the end, they also gave each of us a gift bag filled with Lush products, including a bubble bar. This comes as part of your purchase so you're not just paying $40 for one bath bomb. They informed us ahead of time that this was their first adult group, and the activity was mainly geared toward kids (at least with this store location). Despite it being targeted mainly for kids, I did appreciate the staff doing their best to adjust to our age demographic. It's a very family-friendly experience, and I highly recommend it! read more

Best lush I have ever seen! Beautiful store and excellent costumer service. I absolutely love Lush! Their products are high-quality, ethically made, and smell amazing. Every time I visit, the staff is incredibly friendly and knowledgeable, always ready to help me find the perfect skincare or bath treat. I appreciate their commitment to sustainability and cruelty-free beauty. The store is always clean, well-stocked, and a delight to shop in. read more

Very friendly staff who helped me pick a moisturizing facial mask (Date Night) to combat the effects of this finicky spring weather. This particular mask has date syrup and organic creamed coconut. Apparently this is but one of the five Lush locations that stock it. The staff member also told me Lush had not had to produce plastic containers since 2014 due to their recycling program. And he gave me a generous sample of Skin Drink to put on after the mask. This is definitely a feel-good purchase especially for Earth Day. read more

I came in just to grab one thing and come out. I walked out with a whole face regimen and incredible help from Michael! He immediately knew which products to go for and tried all them out on my skin. The rosacea condition on my face is pretty severe so he knew what I need to care for myself. They know their stuff!!! 100 out of 10 customer service, way above and beyond. Thank you so much Michael! (Of course everyone's skin is different, so try out the products before you purchase.) read more

Came in to the store looking for a bath bomb and came out with so much good stuff. Was greeted by Jose (love this store and how friendly everyone was is). My daughter got to choose a bath bomb and he showed us this rainbow one that makes bubbles which I would have never picked it. Then we went over to the shampoo bars and got one of those and a sample of the mango bar that you use between washes. Jose continued on with us to the face section and I got a blueberry face mask. He was so kind and friendly and knew about all the products or what I was looking for. Thank you so much Jose, can't wait to come back and try new products! read more

Staff is always friendly . Got samples and bought some bath items and face mask . Their soaps are awesome come Come check it out read more

I like the products and appreciate the brand ethos of Lush, but it is definitely something I put more in the special gift/treat category rather than for everyday as it can be a bit pricey. My personal favorite product here is the shampoo bars/pucks. There's a good range of scents to choose from, and several that I like, and they seem to be less harsh in terms of stripping the natural oils from my fine/thin hair (which seems more prone to this issue than normal or thick hair), while still leaving my hair feeling clean and smelling nice. It's also great for travel, since it's non-liquid (so no spills or decanting into tiny bottles). If you don't have somewhere out of the way of the streams of water in your shower, however, they do dwindle faster than they would otherwise, which I've not quite managed a good solution to yet. My husband is a fan of bath bombs, so I've gotten him a few from here as a gift, as well--they are enormous, but are also priced as such. The store is always beautifully displayed, and I like that they offer reusable furoshiki-style wrapping cloths as an alternative to disposable wrapping. The employees tend to hover, if that's something that bothers you, although I seem to have an "I'm lost" resting face in general because I get this at stores more than my friends seem to. (And I do usually like to be left in peace to browse because I take a long time to make decisions, so that's a thing I brace myself for prior to entering.) The staff is generally really friendly, though, and chatting with them has sometimes caused them to introduce me to other products (occasionally via samples), which is how I discovered their cuticle butter and their dry shampoo (another favorite, and thankfully the bottle lasts a long time). Overall, Lush is a sometimes store because a lot of their products are on the pricey side, but I've enjoyed just about everything I've gotten there, so it's at least money well spent. read more

THIS REVIEW IS ONLY FOR THE STORE: Lots of soaps in this store but the smell is so over powering that everything smelled the same "kind of like when your grandma would put on perfume, you know what I'm talking about" I'm sure there products are good but I guess it's just not for me. read more

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Lush products are high quality and I respect that the company pays their employees a living wage. But- every time I come to this location the staff is rude AF. They act like you're bothering them asking questions. They are so concerned with setting up their products that they don't attend to you. I tried to give this place a chance but the last four times I've visited, it's been a terrible customer service experience. If you want someone to actually talk to you about the products, go to the location at Oakridge Mall cuz the folks here act like they're too good to actually answer questions. read more

Had a great experience here. My daughters always complain that I don't "like stuff" for Mothers Day. I decided to take them here and hand over my credit card so they could pick some fun stuff. The best part was that I was greeted warmly at the door by Nicole who immediately brought me over and invited me to try out the new vanilla custard body wash on me. It was amazing. She walked me around and chatted with me about the various products and educated me. She tried out various products on me and had a warm touch and made me feel pampered. I had a great experience with her earning this five star review. My girls got us a hair mask and a fresh face mask for a spa night for us and also got me some orange hand cream and a face moisturizer. read more

We walked in to Lush on a late Friday afternoon as my daughter wanted to shop around. As a male, it's hard to come into places like this is you are not with a female. Well, lush had almost proved that point to me. As I was towards the back of the store, I saw a gentleman helping another couple out with some face washes which catches my attention. I had a few questions for him and waited for him to be done. As he got done with the couple, he asked woman around me if they needed any help which they did not, but didn't ask me. I was standing about a foot away from him but he never even looked my way. Feeling discouraged, I was about to walk out. Well, here came my savior Emily! She asked me if I needed any help and I had let her know how I did and I wasn't even asked if I needed anything by the gentleman but she said she would gladly help me. I explained to her how my face was and what I was looking for and she was very experienced in what she was talking about. We dealt with same skin issues so that was cool in a sense she knew how I felt. She recommended a few face masks and even let me feel them. Unsure of which one to buy, she offered to give me sample of them. WHAT A LIFE SAVER!! She gave me a sample of the one I wanted and told me to try it out before I buy since she saw I was hesitant. We also chatted about skin care routines and how hard it is for a man to keep one but how important it really is. I'll say I never felt more comfortable in a store or happy walking out. Emily, I couldn't thank you enough! After trying the face mask last night, I will be back. I'll be asking for you Emily! Thank you once again for making my experience so great! read more

I've been a royal Lush customer for over 20 years, I've always had great and friendly service, except this location... the manager "might" have something against the Asians (I don't pull race cards easily!!!!) ... or he simply HATES his job... the rest of the staff were nice.. i am going to contact the corporate first thing tomorrow morning, I might to say goodbye to Lush.. STAY AWAY FROM THIS LOCATION... until they get a new manager at least... : ( read more

Lush Fresh Handmade Cosmetics - He told me to get out of the store - Cosmetics & Beauty Supply Near Me - Santa Clara, California

The best handmade Canadian cosmetics in the mall! To my girlfriend's dismay, I come here for the rehab shampoo which is really nice for my dyed and heavily styled hair. Highly recommended. We were greeted by a store assistant who made sure we sanitize our hands before entering and guided us to find what we need. The shop smells awesome and plays with all colors. It's a wonderful experience even if you don't end up buying anything. read more

Super friendly and helpful staff. The selection was great and the staff took their time to offer their honest recommendations. A bit pricier than what I remember but otherwise products were exceptional. read more

Love their new look! Plenty of space with their goods displayed beautifully. Fantastic and prompt service! read more

Customer service is awesome. I was greeted as soon as I entered the store. I was looking for gifts for 3 friends that I go to dinner with. The clerk suggested Wild Orange Hand Cream, which was perfect. He also had me try Lemon Cuticle Butter. It worked so well that I purchased a container for me. It is so nice when staff is so pleasant and helpful. It makes shopping a very enjoyable experience. I highly recommend this store if looking for a gift or something special for yourself. read more

Amazing service at this lush, helped me pick out perfect holiday gift box for landlord, gave me free samples. Alessandra was her name I think and the other guy at the store today was also super nice! Idk where they find such good staff this lush was a tier above the rest though, kudos to the training?? Wish I snagged the samples now that I'm home but I guess I'll be back for those. read more

I love this Lush location! The staff here is so friendly and really helpful. I really hope they reopen soon for in-store shopping (wishful thinking). Regardless, I went to the Valley Fair outdoor market last weekend. Lush had a nice table set up and the gentleman who assisted me was so nice! He answered my questions (yes, we were both wearing masks obviously, so through our masks) as I was browsing his stand. I have very dry skin (eczema), and sometimes it gets very itchy and I get flareups. I recommended the Dream Cream to me and even gave me a free sample. Thank you so much! Made my afternoon and after reading about the Dream Cream online, I will probably buy some. LOVE LUSH! read more

09/06/2019 Today I had an amazing time at Lush. I always knew that Lush employees were extremely friendly and helpful but today I was able to experience just that. I normally come into Lush to look at the products and sometimes test them but never to really purchase. Today was the same but I saw a viral tweet that made me really want to visit Lush to see how the products looked/smelled. I also wanted to purchase something that would help me lighten the underarms. Thankfully the lush employees there recommended me the Sandstone Soap bar and the Cup O'Coffee. I ended up purchasing the Cup O'Coffee as I read somewhere that caffeine has lightening properties. The sandstone bar was so nice though when I tried it out. I purchased the coffee one because it's easier to transport. I was also looking around to see the lush products that I saw from twitter. Gorgeous moisturizer was one of them and the price was a whopping $87.95! I asked one of the employees if that was the actual price for a really small tub. She said they were cold pressed and included ingredients that has a lot of enzymes that helps remove dead skin which is why the product was so expensive. I asked if it was possible for me to get a sample. She packed it in the sample tube and when I opened it up, she gave me a lot more than I thought I would receive! I was amazed because the product was expensive as it was but she gave me a really good amount to try. I can't wait to test out the products I received today. I didn't get anyone's names from this store but I was highly satisfied! My siblings also enjoyed testing the mouth wash tabs and appreciated the help from the lush employee. Overall, I had a really good experience and would come back. read more

Ramon was super helpful when I was picking out a present for my friends birthday. He really knows how to make you feel welcome :) Super fun to shop here read more

This review is for Mikey at the Lush Store in Westfield Mall. They were seriously awesome! Mikey took the time to explain all the different products and helped me pick out the perfect shower jelly for my boyfriend and I ended up picking the black rose bath bomb for myself. They were beyond sweet and made my shopping experience unforgettable. I'll totally be coming back for more amazing products. Shoutout to Mikey for being the bomb! read more