We discussed our bedroom carpet needs with Kyle and he showed us several samples for us to consider…read morethat fit our budget. Once we decided, we arranged for installation that fit our schedule. The carpet crew led by Pedro, came promptly and carefully moved the furniture so as to not scratch the walls or damage our bedroom sets. Kyle was knowledgeable and answered all of our questions. The carpet installers were also excellent. We'll definitely hire them again when we're ready to carpet our other bedrooms, hall and stairs.

Great service! Needed to replace carpet in my condo before getting ready to list and Larry and his…read morestaff were so helpful and quick.

German and Oleg did a great job on cleaning our upholstery! Called in advance, were punctual and…read morecleaned up as if they were never here. Extremely professional! We had a sofa, two chairs and two throw pillows cleaned. Everything looks new and feels so clean! Not all of the stains were able to come out, but we waited too long to have those professionally cleaned. I will immediately get them out here....the next time our precious Westie makes a mess.

I have been using Carpet Cleaning Group for a little over 10 years. I hired them right after I…read moremoved into my house because the basement carpet was just beyond. It was one of the first things I planned to replace. But after one cleaning, CCG completely brought it back to life and it looks brand new. I have two big dogs, so I have them come about every nine months and they consistently do the wall-to-wall carpet in my basement and the stairs up to the first floor as well as my couch. And the couch is done cushion by cushion and pillow by pillow. Both the carpet and the couch always look brand new after they leave. Sporadically, I have also hired them to clean other pieces of furniture that I don't use that often - to an amazing end. And recently, they started doing my custom runner up the stairs from my first to second floor. I was a little nervous about it at first as it has custom canvas trim - but again - looks fabulous. Can't recommend them enough. I have been lucky enough to have Zach and Valodia do my service that past few times and they are always on time, pleasant, professional, and really good at what they do.

I hired Nationwide to replace the outdated carpeting in my 1-bedroom condo with engineered…read morehardwood, and I had a great experience. Charles quickly grasped what I was looking for, and brought great samples to the in-home estimate. He also provided an estimate that turned out to be exactly on the mark. The installer, Alex, did a great job with the installation, and I am very happy with the final result. I would definitely use them again.

After water damage I was looking to replace my floor. It was…read moreharrowing. Some contractors/sales people said they would come and just would not show up. Some were not upfront. Some would not tell me the brand the flooring was. Some just did not know their products. It was all so frustrating. Then along came Charles. My knight in shiny armor. He is sincere, honest and truly cares about your needs. He lets you know if there is a delay or a problem. I felt that I was in good hands. He told me all I needed for the floor. The supplier he deals with is top notch. Then came delivery/installation. I was immediately was put at ease with the worker he sent. I wanted to keep him. He did a nice job installing the floor. As soon as there was a little dust or mess there he was with his broom and vacuum. I love my floor. I did not even have to get use to it. My old floor was dark and this one was quite lighter. I do not expect to have any problems now. If I do I have confidence that Charles and his crew would be right here. Carpeting will be done soon. My plan is to go with Charles again. Skip the fast talkers and go with Nationwide Floor and Windows.

If you need tile work done right, Francisco is your guy. We just finished a full kitchen renovation…read morein our 1925 condo and Francisco handled all the tile -- a beveled subway tile backsplash and a penny round floor with a black penny border. Both turned out absolutely beautiful. What stood out to us was his precision. The penny round floor with the border detail is not easy work, and the lines are crisp and perfectly laid throughout. The backsplash is clean and even, with grout lines that are consistent everywhere you look. He clearly takes pride in the craft and doesn't cut corners. He was also professional, tidy, and respectful of our home the whole time he was here -- no small thing during a big renovation. He showed up when he said he would and kept the workspace clean. We couldn't be happier with the result and wouldn't hesitate to hire him again or recommend him to anyone. Thank you, Francisco!

Hernandez & Iker, Inc. turned my vision for my home's entire 2nd floor into a beautiful reality. I…read morewanted flooring that would stand up to my dog's (and visiting foster dogs) wear & tear and an occasional "faux pas" (!). In addition, I'm in my senior years, so I needed flooring which would be safe - not slippery, no trip hazards. Mr. Hernandez recommended the perfect materials to meet all of my requirements, and stayed within my budget. He and his assistant were meticulous about the installation, paying close attention to important details. They showed up on time, worked diligently, and cleaned up thoroughly. I highly recommend Hernandez & Iker, Inc. They are a blessing to work with and I'm so pleased with the results!

They were not the cheapest option, but the had the most options and were super detail oriented. The…read moredesigner made sure the stairs that use to be carpet matched the floors in the rest of the house. They have a partner bank that offered 0% financing for 1 year which was a plus.

I am writing this to warn other homeowners about the "standard procedures" of FCI Chicago North…read moreSide. We paid over $14,000 for a professional installation, but we have been left with a failing floor and an owner who uses "warranty offers" to avoid fixing his own team's gross negligence. 1- The "Standard Procedure" Trap The owner, Brian, will claim he is "ready to resolve" the issue, but don't be fooled. His "remediation plan" is a cheap "spot repair" that ignores the systemic subfloor failure documented by an independent inspector. The inspection report--which the owner himself initiated--confirmed the subfloor is outside of manufacturer flatness tolerances and should have been leveled before a single plank was laid. Instead of honoring the contract, Brian is trying to force a "patch job" that is technically impossible for a click-lock floating floor without compromising the locking mechanisms of the surrounding area. 2-The "Extra-Cushiony" Gaslighting When the floor first began moving and crackling, the owner and his Project Manager, Chuck, didn't even bring a straight-edge to measure the floor. Instead, Brian actually wrote us a letter claiming the structural instability was a "feature," calling it an "extra-cushiony step." It was only after we refused to accept this gaslighting and an independent inspector proved the failure that he finally admitted the floor was out of tolerance. 3- Why "Access" is the New Excuse The owner claims he is being denied access. This is a blatant attempt to flip the narrative. We have welcomed a wall-to-wall assessment to ensure the floor finally meets the 1/8-inch manufacturer requirement we paid for. The owner has refused this. He only wants access to perform "localized" patches that would leave our $14,000 investment non-compliant and likely void our long-term warranty. 4- Unprofessional Negligence: * Technical Failure: The crew installed the planks tight against all four walls with zero expansion space. * Zero Preparation: Subcontractors arrived with no knowledge of the scope of work and didn't even know a vapor barrier was required (even though we paid for it). * Scheduling Over Quality: They attempted to install over a wet slab only 24 hours after abatement. ***Final Verdict:*** FCI Chicago North Side skips the most important steps (leveling and moisture protection), tries to talk you out of noticed defects, and then offers "minimal repairs" once they are caught by an inspector. They prioritize their profit margins over industry standards and contractual honesty. If you want a floor that actually lasts, do not trust this company.

Peter, Jessie, and the team at 312 Flooring are fantastic! This is the second time we have used…read morethem for a carpet install and they are now our go to flooring experts for any future projects. Great service, professionalism, and quality!

We contracted 312 Flooring to have our old carpets replaced last month. Every person I communicated…read morewith was caring and responsive. The entire process took less than a week. Peter came to double check the measurements on the day of installation and right after to make sure it went well. The crew took good care of our property. We had a small issue with the threshold and he send another worker to correct it. Very reliable company!

Alex was incredibly punctual, professional, detailed oriented, and gave us a fair price. Thank you…read moreAlex!

I used Alex and his team last year for carpeting and the job was excellent. This time it was for…read morevinyl flooring in my basement. From start to finish Alex and his team do fantastic work. I highly recommend. More specifically, the test of a true professional comes after the job is done. I had an issue with a few tiles coming up in my basement, It was possibly a manufacturer's defect but that didn't matter to Alex. He insisted on making the job right and came back and everything is perfect. Honest, hard-working, and a perfectionist... What else could you ask for in a tradesman?! I'm a customer for life! I thought spreading the word is the best way I can thank him.

Like many others here, I had issues with Empire's installation and product. However, I think it's…read moreimportant to share that Empire eventually made things right for us. It took some time and patience, but after quite a bit of back and forth, we reached a satisfactory resolution, and our floors now look great. Stay calm and kind. Most of the people you speak with are not decision-makers; they relay your issues to those who are. If you treat them kindly, they will "fight" for you and prioritize you as a customer. If you're not satisfied, ask to speak with managers and have all your information and proper documentation ready. Again, I cannot emphasize enough how important it is to remain calm and kind. You can achieve a reasonable resolution. Don't give up and they will make things right.

I was incredibly unhappy with Empire. To begin with, they were the best price and they had a floor…read morethat matched others in a house I bought. The salesman did not notice that there was tile below the current floor or even think it might be an asbestos floor. I know he saw the floor because I watched him. When the installer showed up, he said he could not install because of the asbestos. I had it remediated and the installer came back. He put in the new floor but refused to move the furniture into the rooms or re-install the closet doors. He said they did not tell him he had to do this so he did not have a crew with him to do it. His supervisor promised another appointment in a few days to move everything back. I began calling Empire a day or so later to confirm the appointment and was told there was not one. Each call I made to them told me something different. Finally they told me that they would not move furniture into a room that they did not take it out of or re-install doors that they did not take down. My contract was clear that they move furniture in and out. There was one larger dresser that we could not get into the room and had to hire some moving guys to do that and of course, to pay for that. Empire has offered me a credit of $140 which is just a token to me. The salesman, the installer, the people on the phone, the supervisor, they all had a different story for the issues we were having. Hence, I would not recommend this company. And if you use them, not only get it in writing but record your phone calls (totally illegal) but I wish that I had.