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MAC Cosmetics

3.0 (354 reviews)
Open 10:00 am - 9:00 pm

Services - MAC Cosmetics

Makeovers

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Reviews With Photos

Closed Mac store.
Joseph J.

One star. Wife loves their products so I got her a gift card for Christmas which we found out can't be used at the Mac store inside our "local" Macys. By local I mean it's 30 miles from us. We're in San Jose for the day, a 2 hour drive. They open at 11. It's 11:20 and they're still closed. Two employees went in at 10:55 and left. They finally came back with coffee and treats at 11:20. Dixk move man.

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17 years ago

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12 years ago

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11 years ago

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15 years ago

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19 years ago

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18 years ago

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15 years ago

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14 years ago

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16 years ago

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18 years ago

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5 years ago

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19 years ago

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17 years ago

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15 years ago

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19 years ago

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9 years ago

To update: Mac brick and mortar stores now accept returns from online orders. Very helpful.

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18 years ago

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10 years ago

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19 years ago

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11 years ago

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14 years ago

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12 years ago

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17 years ago

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Ask the Community - MAC Cosmetics

Review Highlights - MAC Cosmetics

However, Alex provided me with the BEST customer service that I've ever received when visiting Mac.

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I had such an amazing experience with Shanney Beauty. She is truly a talented and professional…read moremakeup artist. She did my makeup and it came out absolutely flawless. You can tell she is very detail-oriented and takes her time to make sure everything looks perfect from start to finish. Not only is she incredibly skilled, but she also made the entire appointment so comfortable and enjoyable. She is such a great person to talk to, which made the whole makeup session feel relaxing and fun. Her work is extremely high quality, and it really shows through her technique and attention to detail. You can definitely tell she has over 10 years of experience as a professional makeup artist. I highly recommend Shanney Beauty to anyone looking for flawless glam, luxury makeup, or makeup for any special occasion. I will absolutely be coming back again.

Shanney did such an amazing job for my wedding. She made me feel like such a beautiful bride!…read moreMakeup is an art and she is truly a master of her craft! She is also so easy to talk to so getting my makeup done was a joy. She did my whole bridal party makeup including my mom. She listened to my wants and made the minor adjustments I've requested from our trial. I truly loved how I felt on my wedding day! I would recommend Shanney in a heartbeat!

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Design Her Image

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Tiffany and Nicole were very accommodating for my event with hair and makeup…read more Both were done in a timely manner and amazing! My makeup was done how I wanted- instead of a natural nude look, I asked for color and Nicole delivered. Looking forward to working with them again.

I don't like to write negative reviews, but overall, I was somewhat disappointed with Tiffany given…read morehow expensive her service was, transparency and how my hair held up at the wedding. Tiffany really nails the soft-glam look for makeup. It's very flattering but you still look like you. She's a pro for this What bothered me the most is she didn't mention she had a minimum until after she did my trial. It's not on her website and not in the informational email. In order to meet the minimum, we decided to add my mom and MIL into the schedule but this ended up changing our whole timeline for the morning at the last minute and, I had to wake up way earlier than I planned since she said it would take too long to set up at the Airbnb they were at, but OK. I did a trial with her a week before my wedding and the teasing really damaged my hair, I could barely brush it. My hair looked great during the first look, but it really didn't hold, and even by the ceremony it was falling out. Similarly, my MIL also had curls done and I noticed it didn't hold up either. Lastly, she overslept my trial (which she was very apologetic for). She offered a small discount, but I didn't really feel like it compensated for me taking the day off, spending a whole day driving to San Jose, waiting an hour, driving back, and then rescheduling. She was about 15 minutes late arriving to our venue, but it didn't end up setting our schedule back.

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I have dark and thick brows. They are unruly and stubborn. But with the right hands and skill, they…read moreare one of my favorites features on myself. I've tried and gone to endless brow places (in the East Bay, SF and along the Peninsula) over the last ten years - tried everything from just tweezing, waxing and threading - some have been great, some have been not so great. But none have understood me and my brows like Lyn does. She has a knack and eye for natural beauty and seriously brings out the best in your features. My most recent brow experience before going to Lyn left my brows in a disastrous state. Too thin and uneven. As someone with thick and dark brows, it was truly an insecure and vulnerable place to be in. So, again, I was in search of my next brow person. I've always admired Lyn's work on Instagram, so was so excited to see that she was offering appointments again. I signed up for a 'Full Brow Transformation'. I'll let the pictures speak for themselves, but I could not be happier with Lyn, the entire experience or how my brows turned out. The second picture is with my brows filled in, but even without them filled in, they look fantastic. I intend on seeing Lyn every couple weeks to maintain and update the shapes of brows - not just through my wedding in September - but for....like...

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She did the markup and hairstyle for all of our wedding party! We all love her style!
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MAC Cosmetics - cosmetics - Updated June 2026

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