I loved the covenants of having this store so close to my home. Everyone is so helpful and knowledgeable. It breaks my heart my heart the they had to close. I really miss them read more

I really enjoy using the matte MAC lipstick color chili. I am planning to purchase more. Thanks for being there. Linda S. read more

I love visiting MAC counter at Macy's in Simi Town Center. I'm not a mall shopper and because of the lack of time I'm mainly shopping online. But Melina, the manager and her young but professional and knowledgeable team inspire me to return to this store time and time again. Moreover, the MAC events are always a fun way to learn something new and get a personalized makeup advice. I highly recommend to visit this MAC counter. They are right in front of the Macy's store, and have the advantage of natural light, which is an additional plus when choosing the color for the perfect shade of your new lipstick or foundation. read more

Horrible customer service. My daughter and I went there to buy a lipstick and a lip liner. My daughter needed a specific color and style. The girl who helped up pointed to the lipsticks and said "this is what we have" and proceeded to walk away. She walked back behind the counter and continued her conversation with the other employees. We left and drove to Mac inside Nordstrom's at the Topanga Mall. read more

This location has been horrible for this past 6 months with no one ever at the counter. They need to close it down or start having employees there. You have to wait and wait because they have people from other cosmetic counters trying to help but never can find the stuff you need or want. Just close it! I have come 4 times this week but now have to drive 17 miles to the next location because they suck! read more

Went in knowing what I was going to purchase there were two girls working, the one that helped me was EXtremely RUDE!..I told her what I wanted she looked at me and said "give me a minute"(went to put something away)got my product and didn't even tell me. I asked her "is that mine?" She said YES.. I paid for it and when she gave it to me she didn't say thank you or anything.. It was ALL BAD .. If u ask me I'd say she hates her job. It's the second time I go there and she gives me a bad attitude. I like MAC but the customer service I received in the Simi Valley Macys was awful!!.. Wish I has her name. read more

I had my makeup done on Saturday at this location by Brisani. Let me tell you, she's an absolute rock star!! At one point she was the only MAC employee on the floor (other MAC artists had to go on their lunch break, etc) & Brisani never left me feeling abandoned while she was also helping other customers. She's lightning fast & awesome at her job. Okay, so I'm 30 and this is the very first time I've had my makeup professionally done! I walked in without a stitch of makeup on, looking like a zombie from The Walking Dead & before Brisani was even finished with my makeup, I was already getting compliments from other people shopping at the MAC counter. I had a very special event to attend that evening and I swear, I've never received SO many compliments! I fell asleep with my makeup on, fake lashes and all and woke up just needing to touch my with powder! Don't judge me, I know this is kinda gross but I rocked the same makeup the next day. That's how good of a job Brisani did! I'll definitely be back to see Brisani & I highly recommend her to anyone reading this! read more

Went there on Friday, didn't care for them before, so decided to buy at a different location. Bought Mac cosmetics at mall on Topanga Cyn. Accidentally bought a lipstick color I already had, so I went back to the Simi Valley location on Saturday; inside Macy's to exchange it. The woman wouldn't let me do anything without breathing down my neck. Felt like I was in a prison being monitored by the warden. She even stared at me while I tried on colors; that was difficult. Mind you there is music blaring and people shouting around me. Someone was also being trained. The woman would follow me back and for to the cosmetics as I looked for colors. I even told her she could help someone else who was waiting if she wanted as I couldn't get rid of her. The last straw was when I got a whiff of her putrid breath; I had to go. I couln't handle so much stimulation and then the breath, it made my eyes water and my nose hairs to fall out; no joke. I have never smelled anything that bad that was alive. Won't go back to that counter again. Every time I use my lipsticks I smell her breath or the concealers I bought remind me of the experience. I need hypnosis now to erase experience from my mind. read more

I love this Mac counter. The girls are ALL super nice and helpful, even if they have a crowd they need to help! Most of all, Candy is amazing. She always looks so beautiful, her makeup is perfectly done. She has helped my mom and I countless times, and always is delightful, knowledgeable and helpful. I always look forward to going to Mac for all the new collections- and Candy makes it just that much better! I'm glad to have an awesome Mac nearby with wonderful associates that make you really enjoy the experience. Love love love! 5 stars all the way! read more

My experience at this Mac location exceeded my expectations. Not only was the manager that helped us friendly, she took the time to find the right foundation for my skin type and needs. I am so happy with my purchase thanks to this lovely lady. read more

Candy is WONDERFUL!!! See did a FANTANTIC job on my daughter for both prom and graduation!!! Candy is fun...energetic, outgoing, caring and devoted to make you look beautiful!!! Did I say Candy is WONDERFUL??? Well...she is...WONDERFUL!!!! Thank you Candy for making my daughters prom and graduation exactly how she envisioned for her make up!!! read more

So I had a wedding to attend on Saturday, I am fully capable of doing my makeup but I choose to get it done for certain events.. simply because I want a different look than what I am capable of doing. Let me first off start by saying my appointment was at 11, the wedding was at 1. When I first arrived I got there 10:50-55 and they started by telling me "wow you are super early.. okay you are going to have to wait a little". It wasn't until 11:20 that she finally started. Even then she was not attending to me, she would do maybe 1 minutes worth of work and go help other customers. Only two employees were working at the time.. and on top of that one of them went on break. I made an appointment a week in advance.. I should have been the top priority. On top of that I was told the woman that was getting her makeup done before me was a walk in, that didn't have an appointment..and I wasn't seen until11:20 because of her...HOW DOES THAT MAKE SENSE?? My makeup wasn't finished until 12:30... I hated it so much it brought me to tears, It was so so terrible $75 dollars later, I could have done it 10x's better and actually ended up redoing it to fix it. Needless to say I will NEVER let Jazzy do my makeup again or be attending the Simi Valley Mac store AGAIN!!!! read more

It's been years since I had my makeup done, I always do the same thing and I like it that way. I had a very important even December 1st so I decided to just get my makeup done! I came to this Mac store the day before and the girls at the counter were SO helpful and comforting, they encouraged me to just have my makeup done. So on December 1st I went in very nervous, the girl who did my makeup, her name was Brisani, AMAZING is all I can say! She listened to me and calmed me. She did such a amazing job, I received so many compliments that night! I was so happy I decided to get my makeup done! My makeup never looked so good. Plus I walked out with some great products I use at home. Next time I have a event I will for sure be back! read more