This company is THE BEST! The office staff are so helpful and professional, and communication was clear. Nancy never got frustrated with my constant questions. The movers themselves, on both sides, were great - and they moved some heavy and awkward shaped items! They had to store some items for us between putting our house on the market and our move out date, and everything came back in great shape. I would recommend Magic Moving to anyone; they made the moving experience so much better. With all the stress involved in this process, it's important to have confidence in the people storing and transporting your things. Thanks everyone on the MM&S team! read more

They showed up. My belongings did not show up. I had jewelry stolen. Missing items from my kitchen and linens. Broken China. Three 11 year old boys showed up later in the day. They didn't help load or pack. Why were they there. Worst movers we've ever had move us. read more

DO NOT USE THIS COMPANY- I was given a quote over the phone based on the size of my apartment. I told Nancy that I had a lot of stuff and that I needed someone to come out. She said that they don't do that. So I hired them and the move was estimated at 8 hours with 3 guys moving us. After 8 hours they weren't done and were going to leave because they said that that's what the contract read. We had to have another guy come out and sign another contract. The rest of the move took another 6 hours. The crew was fast and didn't take a lot of breaks but a new 3 litter bottle of olive oil has never turned up or two of my husbands golf hats. Also we had a small chest freezer that we kept on a furniture dolly outside on our deck. When they moved the freezer they didn't put my dolly into garage. I had stuff in storage and told them to put all that stuff in the garage. By the time I cleared out the garage and realized that the dolly never made it to our new home, I called the company and spoke with Nancy. When I told her what happened she just laughed. She did nothing to replace my brand new dolly and blew off the fact that items were missing. We had this company do all our packing and moving and while I had all the food put away the first week, I was hoping to still fine the missing items somewhere in a different box. (ie olive oil) Well now that every box has been emptied those items are still missing. DO NOT HIRE THESE PEOPLE! read more

I'm going to fair as possible and only state the facts and not emotions. I've used MM twice. 1st time was wonderful. MM did a great job! 2nd time I used them was 5 weeks ago. Move went off pretty well until they arrived at the new location. This review is all based around the movers putting 2 very noticable dents in our brand new $2,400 refridgerator. The head mover took pics and said he would report to his boss "Nancy" and that i` could follow up with "Nancy" in a few days. I moved on a Thursday and followed with "Nancy" on Monday morning. "Nancy" requested that `i send pics and the claim form she just sent me back to them asap. Did both immediately. I spoke to "Nancy" 2 weeks ago via phone and she said "she's still waiting on the insurance company to make a decision on the claim". I called today and was forced to leave a message for "Nancy" to call me back and NO call back. My refrigdgerator is still dented on the front panels and MM has DONE nothing to right their wrong. I WILL NEVER USE THEM AGAIN AND I HAVE PLANS TO ACTUALLY FILE A SMALL CLAIMS IN CONTRA COSTA COUNTY AGAINST THEM FOR THE REPAIR OF THE DAMAGES THAT THEY WERE AT FAULT FOR. read more

My husband called Magic Moving for our move from Discovery Bay to Pleasanton. We were originally quoted a total of $1700. That price was already higher than we've paid before, but supply and demand and inflation prices etc fine. We anticipated a max of $2000 including tips. We had 4 movers who were nice and nothing against them personally. Most didn't speak English so my husband spent a lot of time (on the clock) repeating instructions and explaining...keeping in mind everything we had was already packed and ready to go yet they kept asking "does this go?" At least one worker took breaks during the move and was on his phone in our new house. They also packed our custom wood pieces and some broke (didn't know that until after they left). At the end of the long day, we were hit with a $2500+ bill NOT including tips. Suddenly there was all this "overtime" and "double travel time fee". Why was this all not part of our estimate?? For the estimate and actual bill to have a difference of $800......something is not right. I've called the number 4 times. 2 times they say "I can contact the office to have someone call you" ...why not connect me directly? Both times, no one called me back. The other 2 times I spoke with the same person and got no where. I asked both times to speak with a manager and still waiting over a week later. Avoid this company if you can! read more

Wouldn't recommend them as Magic broke a couple antiques that couldn't be replaced. Was compensated nowhere what they were worth. Little to no response from customer service. If you have any valuables, move them yourself. read more

Read the small print!!! I was quoted 1016.00 for 6 hours for (3 men) to come move my home to another home in the same town, maybe 4 miles away. We had EVERYTHING packed ourselves and ready to go, in labeled boxes. I was told the day of, they would be there between 7-9 a.m.....at 8:55 1 man in the moving truck pulled up (barely spoke English) and 2 young boys (who spoke NO English) pulled up in their own vehicle. Took them a bit to get started, and the first almost hour and a half, they started wrapping up my furniture. Which in all, wasnt much. 1 couch, 1 table, a tv stand, 3 mattresses and bed frames. We did all the televisions and breakables ourselves the day before. We were told they had "wardrobe boxes" for free from the mover, so we used 5 or 6 to hang some clothes for the trip.. that was a lie....once we got to the new house, they slowed down quite a bit. Finally got the truck unloaded. They just put everything , everywhere! Didnt read the labels to which rooms they went, they just started bringing them in and stacking everything in my master bedroom?? At exactly 5.5 hours, they were done and the man came in with our bill. It was 1695.00!!!!!!!!!!! Again, I was quoted 1016.00!! He tried to give himself an extra hour and a half, then I was told by whoever the rude ass woman is on their line when you call in, that every single wardrobe box was 23.00 a piece!!! She charged for gas...she charged for extra time, that was a lie...she charged for the plastic wrap that they used on my furniture (without even asking me) and anything else she could charge for. What a scam!!! I am now even missing all of the wood inserts that go into my wall shelves , so they are useless without shelving now. They also damaged my refrigerator that worked amazing, and now it does not make ice in my freezer!!! This place is a total scam and tried to get over on me for over 600.00 extra!!! Do not use them and I will never, ever ,ever recommend these people to anyone. Extremely unprofessional and damaged and lost many things as well as scamming more money. All in all ...I still paid almost 1295.00 because the rude B word that runs the office would not give me my quoted price of 1016.00. This place is a joke and the woman on the phone needs a check up from the neck up! BE AWARE!! read more

We used Magic Movers this past weekend for a move from Vacaville, Ca to Napa, Ca. For the most part we had a great experience and would recommend them. We had a 3 man crew who were hustling in the morning. They even got a treadmill down from the 2nd floor without hitting a wall and didn't force anything, they just regrouped and tried different angles. We had then stop at storage and they were quick to unload and load the storage unit, they did a fantastic job with that. Now why I deducted a star. The estimate was for 4 hours at $545 bucks, that included a truck, 3 guys and the stop to storage, the final bill was $900! That is a big difference, plus they charge 3% credit card fee, to be fair we knew this up front. The move took over 6 hours. The other reason, when we got to the new place, the guys had no hustle at all. There was times no guys were moving anything, just in their truck shooting the breeze and folding blankets. This is why we didn't tip. All in all a good move, office staff responsive and helpful. The crew were uniformed and had a nice truck. I would recommend. read more

Just finished my move from Vacaville to Placerville. Everything went smoothly. My household items were handled carefully and nothing was broken, scratched, or otherwise damaged. The four men worked ten hours with only one short break. Amazing! The price came in as estimated. The workers were polite, respectful, and friendly and did their jobs! I tipped each $25 to show my appreciation. Two other companies refused to haul my classic Honda motorcycle. They did at a mere $125 extra charge. read more

Don't be fooled by the price it's not the truth they charge you double for drive time even if they show up not on the right time. Let's see where do I start...They told they were going to give me a Courtesy call, didn't happen, they told office they started at 7:30am which is a complete lie they started at 8:30am because it took them 15min just to move the truck in the perfect position to I guess get the ramp out. They started unpacking my storage unit and even with 4 guys they took 1hr to move some boxes, a couch and some mirrors. The movers were young kids who were not awake at 8am. While nice they were not moving fast at all and sometimes taking one item at a time! When it was all said and done they charged me from 7:30am-11:30am when they didn't start till 8:30am and finished at 11am. Oh not to mention all this drive time that was added mind you I was moving from Hayward to Walnut Creek. I would not recommend this moving company unless you want to have slow movers and they nickel and dime you for everything. I spent triple what was expected and I'm furious. This experience ruined my enjoyment of my first day in my new home! read more

We were initially planning on moving ourselves, but after chatting with the accommodating office staff they changed our mind. We knew the long move from California to up here in Washington was going to be stressful, but Magic Moving eased much of that stress for us. As promised, they provided dish boxes and wardrobe boxes FREE of charge. They packed our kitchen dishes and furniture perfectly! Nothing was broken or misplaced during the move. In fact, they were so helpful that they packed a smaller moving truck for us to get into our apartment's small parking lot and re-wrapped our furniture in paper, something they really didn't have to do. There was great communication between the office staff and us, they kept us up to date with timing, location, and how things were moving along. Honestly, I just wish they were local so they could move us from our apartment into our next home when the time comes. read more

We were initially planning on moving ourselves, but after chatting with the accommodating office staff they changed our mind. We knew the long move from California to up here in Washington was going to be stressful, but Magic Moving eased much of that stress for us. As promised, they provided dish boxes and wardrobe boxes FREE of charge. They packed our kitchen dishes and furniture perfectly! Nothing was broken or misplaced during the move. In fact, they were so helpful that they packed a smaller moving truck for us to get into our apartment's small parking lot and re-wrapped our furniture in paper, something they really didn't have to do. There was great communication between the office staff and us, they kept us up to date with timing, location, and how things were moving along. Honestly, I just wish they were local so they could move us from our apartment into our next home when the time comes. read more

Absolutely the best move we've ever had!! We shipped everything from toys, to garden equipment, to expensive dining room furniture. Not a scratch, dent, or damaged item in the whole move. The driver was very experienced and thoughtful; he was "on the ball"! He even carried several personal items to my car and made sure nothing would shift during my drive. I especially loved the way they double rapped my wood furniture and warped it again in plastic wrap. I also appreciated their quick delivery time. I have heard many horror stories waiting weeks even months to receive their furniture this company delivered in less then 2 weeks in the middle of summer! Many thanks again! The entire crew, and office staff was extremely helpful and assisted me in planning every step of the way. I recommend Magic Moving & Storage to all my family and friends. Terese DeLollis read more

I had only 1 day to set up a short move for my father in Rossmoor and Magic Moving came to my rescue. Nancy had it set up and they crew was on time and worked fast. They were all very nice and clean cut. The price was reasonable especially considering it was last minute. The crew took very good care of my father's furniture and were in and done in about 2 hours. The only downside was that they prefer cash or you pay a 3% premium if using a credit card otherwise I'd have given them 5 Stars since the job went perfect. I would use them again, that's for sure. read more

Guys were really efficient and did a good job protecting our furniture, the home and floor on both ends of the move. Very professional service and great response time. Highly recommend them for any move. read more

I signed an agreement 3 weeks before my move and made it very clear that I live up a steep, long driveway. They indicated there would be no problem because their drivers are experienced but they would send out a manager to check the situation. I also let them know that my furniture was being moved from my home in Danville to an auction house in Alameda and the truck would need to be unloaded by 4:30. They were sent pictures of all the furniture which was to be moved. I called a week before the move and asked if everything was a go. I was told YES. Then 2 days before the move they called me and said their truck could not traverse the driveway to my home. I was extremely upset by the timing of Magic Moving notifying me that they could not accommodate my move. I asked what they could do for me to make the move happen. Their option was to add a second smaller truck with an additional driver to move the furniture up and down the driveway. The cost would be 50% higher and they would not guarantee that delivery would be completed by 4:30. They knew I had no alternative due to the short notice. I asked that, under the circumstances, would they give me a price break. Answer was a short and stern NO. Pay the price or they would cancel. Very unethical, unprofessional and certainly not customer focused. I would give a ZERO however the four movers worked very hard and did make the 4:30 time. If you have any out of the ordinary concerns for your move; do not trust Magic Movers!! read more

I have never had a moving company move my things before, but this was a great experience. The staff was fast, efficient and friendly. They were easy to work with, careful with my belongings and respectful of my time. Great experience! read more

This place is great at moving you. Shane, Luis and Jay are the best! They came on time, worked swiftly but accurately and broke nothing. In fact they were so good, they wrapped, very loving I might add, a $10.00 table from Target! They wrapped everything. I didn't see one ding, dent, or scratch They put down isle runners on my brand new carpet and asked if there was anything I needed help with before they left. If I have to move again I will use this company and hope that these 3 men are still with the company. Although I'm sure that Magic only uses qualified competent people. From the front office to the movers themselves. Thanks for making a stressful move so much LESS stressful. Do not hesitate to hire this company for any of your moving or storage needs. You will not be disappointed! We sure weren't. read more

Update: Again you are wrong, stating that I didn't leave a message. And again your attitude on Yelp proves what kind of business you are. If you once contacted me and just said, hey sorry about what happened, etc I would gladly have taken down my review as you are a small businesss and not every employee is perfect. But coming on the offensive when you haven't tried to talk to the consumer proves what kind of jerks this company is filled with (well at least their Yelp pitbull is) read more

Unfortunately, this move turned into a typical bad experience normal when you have to deal with a local agent for an otherwise highly regarded long distance company. Red Ball by itself was a 5 stare outfit and went to great lengths to make the rest of the move work out good. But we ended up paying an additional $1000 due to Magic charging for unloading at their site as part of a "local" move at overtime rates for 4 hours before they unloaded anything. We initially filled out a request for a quote from Magic, and received a quote from Red Ball that including an amount for Magic. We subsequently discussed the Magic part with them directly. At no time was it mentioned that there would be a major item in the form of unloading charges at their warehouse as part of the quote. They showed up early on the move day, and things seemed to be going pretty good the rest of the morning. However, after a short break for lunch, things seemed to slow down significantly in the afternoon. Since we were working with a flat 8 hour minimum charge, I got concerned that we were running short on time and expressed that to the apparent boss. He said we were not running out of time and not to worry. Near the end of the 8 hours, they started dumping remaining unpacked things together in a few large boxes (we had packed over 90% of the non furniture items), which caused some minor damage which we have not bothered claiming. Then came the surprise. Before they left, they called in to their office, and then presented the result to us. The billing was for about $2900 versus the estimate for their services of $1500. This included a few hundred for some additional packing materials, but the major item was almost $1000 for local unloading back at their yard. This was also at overtime rates. This amount had to be paid before they left. We subsequently challenged this, especially as the unloading based on 4 flat hours seemed very arbitrary. The Red Ball crew who unloaded us felt to simply move it off the truck would have been 1 1/2 hours and no more that 2. Also, they thought that Magic may have used warehouse unloaders who would not necessarily been at overtime rates. Magic subsequently gave a credit of $200, abut that was only about 20% of the surprise. Bottom line was that if we were facing charges for service as if we were doing a complete local move with them, this should have been laid out at the beginning - plus the 4 flat hours billed before they actually did anything was excessive as well as the overtime rates. At the other end, there were no surprises from Red Ball - even as putting some of the furniture back together took some extra time. We actually worked together in figuring them out and putting them together - with high fives all around as we finished up. Wished somehow they had done both ends of the move read more

They held all my belongings as ransom until I agreed to pay double the original estimate. The workers were thugs - day laborers. I took them to court and won. Worst experience for my family in years. read more

Moved again. The crew who moved our stuff this time did not care! The scraped the freshly painted ceiling. They broke a dresser. The dragged an almost new organic mattress without covering it which resulted in disgusting stains!! We were not too upset about the dresser, we repainted the ceiling ourselves, but we filed a claim with their insurance for a new cover for our mattress. When following up on this claim, no one is returning our call and two months later, we still have not received payment or an apology. And no one at their company will talk to us about this! read more

My wife and I needed to have our fine bedroom furniture , a family treasure antique and about 40+ boxes of household goods along with other various items moved from our home in Pleasanton (which we just sold) to our home in Grass Valley where we are retiring to. I spent 42 years in high tech purchasing and materials management and I try to use my experience selecting suppliers in my personal life just like I did in my professional life; especially when it comes to items or services of value. I spent a lot of time interviewing 3 movers trying to glean as much data as possible about their operations; from equipment to employee training to complaints. I went onto Yelp and even contacted the BBB to find out about any possible outstanding issues. After doing my research I choose Magic and I can say without a doubt we are extremely pleased that we did. The move could not have been better! They started exactly when they committed and moved everything without a SINGLE issue. Not a scratch or ding or dropped box. The guys working for us could not have been more professional. They truly treated our furnishings like their own. I highly recommend Magic! read more

I was unhappy that I wasn't verbally told that they would charge me double for drive time when I called to get a quote and setup my move appointment. The day of my move I found this out while signing the agreement with the movers. Immediately after I called the office to discuss this charge that I was unaware of. The office was closed so I left a voicemail. Shortly after the lady who helped me originally with the quote and appointment(Nancy) called me back. When I express to Nancy that I was unhappy that I wasn't informed about the double drive time by her when we setup my move, rather than her being apologetic for my experience she insisted that she told me and also said it's in the agreement she emailed me. This was very poor customer service in my eyes and as a customer I felt she only cared about getting my money, not helping me. Being that I was moving 71 miles away this should have been something magnified during our conversation since it was going to cost me $596 alone for drive time, not including the moving cost per hour and overtime moving cost. However I do want to point out that the movers were great! They were professional, friendly, and efficient. read more

The most polite and efficient group of movers we have ever dealt with. We moved our entire home across the bay and they made the move stressless and fast! They wrap every piece of furniture in their own blanket and they move everything with care. They clearly have the right tools and knowledgeable staff for this business. We gladly recommend Magic Moving to anyone. read more

They put the magic into the moving experience! A co-worker recommended Magic Moving and I'm thankful we hired them. I have a ton of stuff, which I have always hated moving - but these guys took the pain out of it! They we're early, in uniform and ready to go. Careful, friendly and fast. They protected our floors doors, bannisters and wrapped everything up with thick moving blankets; even wrapped my sofa and recliner with plastic stretch wrap. They made short work of my treadmill and it wasn't easy to get that beast downstairs. Everyone at Magic was helpful, experienced and professional. I am very happy with their service would recommend them! read more

Using Magic Moving was a wonderful experience! Everyone was so friendly and very organized. Victoria answered all my questions and gave me great tips on how to get organized and save time and money. The moving crew showed up early and didn't waste any time getting started. They were experienced, knew what they were doing and very professional. They wrapped everything in heavy moving blankets and even packed some things I didn't have ready. They protected my floors, my stairs and doors throughout my home. I own some expensive antiques and bedroom furniture which they handled with exceptional care. I was impressed with how careful and fast these movers were! The price was more than fair and I ended up spending less than I anticipated. Use this company as you won't regret it. I highly recommend. read more

Great service, used to move East Bay to Sacramento. Very professional, on time, polite, very careful with items and wrapping. Highly recommended! read more

I cannot rave enough about Magic Moving! From start to finish nothing but professional friendly people. Very easy to deal with, movers were helpful and worked quickly! Assisted me in putting some of my very personal, delicate things in my car. They packed the tvs and put plastic wrap around my recliner and sofas. They did an excellent job of wrapping EVERYTHING and protecting our home. Price was more than fair and I even tipped the movers. Amazing service will definitely use again! I highly recommend Magic Moving and Storage. read more

These guys were super - from arranging the move to the actual moving day. The team of three guys (Edwin, TJ, Jericho) who did the actual move were fabulous: efficient, courteous, professional. And - they moved like ninjas on steroids - conscious that their quick, efficient work was saving us money. 5 stars! read more

Magic Movers are wonderful! Arrived when promised, the movers were professional, polite, explained every step of the process, costs, and what to expect during the move. I would recommend Magic Movers for any move locally as they did a great job! read more

BE ADVISED!!!! We had the unfortunate experience of using Magic Moving on a recommendation from our Realtor who know no longer uses them as a reference. If we can stop one person from experiencing the poor service we received this post is worth the time and effort. http://www.magicmoving.com/ * Magic Moving called the morning of our moving day to cancel. The morning client was not ready and they would not be able to make their commitment to us. They asked to schedule the next AM. What could we do... * The next morning they dropped off the truck and left the movers with NO DRIVER. This added hours to the move as we are on a 28 degree hill with three entrances/exits. Plus a detached 4 car garage with an ample level driveway that needed to be loaded. The truck was 150 feet downhill from the garage!!! * Moved into storage units not next to each other. The driver was told this fact and still left the truck blocking other units and parking spaces. I spent the rest of the move negotiating neighboring storage renter's needs and unloading the truck... * Oh BTW their promise of storage boxes in their email is a lie. They charged me for three boxes, unbelievable! Need I say more... read more

I Hired Magic Moving to move from Palo Alto to Pinole. Awesome experience, very professional, fast and friendly. I have no complaints whatsoever. Movers were clean, fast and careful with my belongings. They arrived early, UNIFORMED and got right to work. They were super fast while wrapping everything with protective moving blankets, packed up my TV's, mirrors, lamps and beds since I had to be placed into storage for a few weeks. When movers delivered my stuff out of storage, not a scratch or scrape on anything; put together my beds, cabinets, TV's and placed everything where I wanted. Extremely accommodating and polite. Office staff very very polite and delivered on everything they promised! Well worth the price, I highly recommend them!! read more

When I needed to move to a new apartment in the area, I asked my new property management company what movers they would recommend. They referred me to Magic Moving. My move with Magic went very smoothly, exactly as promised. Magic gave me an estimate free over the phone. They explained the process very clearly, and were able to book the day and time I wanted. I asked for early morning on a Thursday. They said they could be at my place at 7 a.m. The crew arrived at 7 a.m. on the dot. They put down mats to protect floors and doors, they wrapped my furniture in plastic to protect it as well. They took extra care loading glass shelves. We didn't have to go far, just around the corner, to reach my new place. They unloaded as carefully as they loaded, and put my furniture and boxes exactly where I wanted them. The final bill was $30 more than the estimate, since we went a smidge over the 3 hour minimum. A few days later, I received a call from Magic to check on how my move was coming along. I'd recommend Magic to people moving within the area. They worked well for me. read more

My experience with this company was great! Totally different than the other reviews. These guys were prompt, fast, and careful with my stuff. Moved from a second floor apartment to a place in Santa Cruz. Very smooth process, no complaints whatsoever. read more

The movers where very professional! They took care with all of our items as if they were their own. I would highly recommend them to anyone. The office staff is great and very patient considering our move date change three times last minute. read more

Just used magic movers to move some of the remaining items in my house. Guys (Brandon, Edgar and Hector) did a fabulous job, were very friendly and took time to ensure everything was well protected. Very happy with my move. read more

Thea and her crew were awesome! So hard working and courteous! They worked so hard from 7 am until 5 pm.

They were fantastic. They were on time, fast, efficient and very professional They moved my family across town in under 7 hours. read more

Amazing job! Endless energy! Hardest working guys. Extremely professional and polite. Thank you MM! And THANK YOU for hiring men and women who served our country in the military! read more