Very responsive and reasonable price. Will definitely use them again. Gracias por su servicios muy…read moreamables y precio justo.

He didnt fix my fridge, he said it needed gas & keep putting gas from an empty bottle. Came like 3…read moretimes & never fixed it.

We got a fridge from here, after they said ours Frigidaire was not fixable (it wasn't cooling) they…read morerecommended us another brand because they say Frigidaire are bad, they took our old one (statically looked semi new) and gave us the one we purchase from them for $450 (whirlpool) it also looked pretty good Long story short, the fridge lasted us 40 days, and stopped cooling, they gave us 30 days warranty so we had to dispose and buy a new one, luckily we found a new one at good price, at Lowe's outlets, with 6 year warranty! I would not buy here again, as you don't have any warranties it's like gambling,

If I could give 1 star I would. Buyer Beware!! They buy used…read moreappliances from Offerup & Craigslist and resell with marked up prices. They do not honor their listed warranty, only to find out they don't give warranty. One employee Guadalupe said 90 days warranty, when two of the three appliances I purchased broke down I the first week. When I called to let them know about the appliances needed repair, the owner Mr Serrano said there is NO WARRANTY. Stay away, buy elsewhere. You have been warned. I bought a refrigerator, washer and dryer for a rental unit. They offer free delivery and there's a reason for that. They want their place of business to remain anonymous to customers. BTW. I am posting the picture he texted to me of signs reading "no refunds " etc. What a crook!

Rudy and Giovanni helped install perfect. Easy and fast! Great company! Smooth and fast process!read more

Very helpful and very kind, Marcos helped us, speak both English and spanish and gets straight to…read morethe point helping you find exactly what you're looking for, prices for new and out of box products are very reasonable. Great experience coming here after looking everywhere else!

Poor customer service. I stay home from work because he said he was going to be here before…read more11:00am. I waited for him and he disnt even text that the part didn't arrive. He tells me he is available tomorrow. I can't miss work the next day but I told him im available past 3pm. He sees my message and no reply. I d3alt with Angel Flores Alcaraz 323-944-7314.

My new refrigerator is beautiful!…read more Kristy at Innovative helped me when I needed a new fridge. The old one wasn't keeping cold but was also ancient--time for an upgrade. Kristy was amazing. I told her the measurements I could accommodate, and she helped me get a counter-depth, French Door, stainless steel refrigerator that looks great and works beautifully. It was much less expensive than a brand new unit from the store, and it came with a warranty so I felt confident buying a used item. Kristy had a guy deliver it, and take away the old one. He had the expertise needed to get it in the house and put into place. Perfection. Thank you!

Orson just cleaned and got my Napoleon Grill working again. It looks brand new & everything is…read moreonce again working. I'll be firing it up all summer now! Orson is a pro, friendly & conscientious. Much appreciated & I know who to call from here on out. Wow. We are quite pleased with his service.

My dryer went out and i needed it checked out to get a quote. Orson came one hour later to quote me…read morea reasonable price for parts and labor. So friendly and helpful. I recommend

Just got my new GE washer and dryer from Johnnie's Appliances In Downey…read more Miguel in Sales was so helpful with narrowing down what I should get! Kristin in Sales helped too! Instaler Allan was so friendly and patient, , overall great experience!

I originally sent a text requesting a repair on my ice maker for my Whirlpool Refrigerator ( I gave…read morethem the Model and Serial number in the text) to Johnnie's appliances and received a response to call and set up an appointment. I did on Monday 8/17/26, I was informed the service charge would be $110.00 and needed to be paid to confirm the appointment (9am to 1pm window on Saturday 8/22/26). Also was told the service tech would call 30 minutes before arriving. At 1pm no call or show. I called them at 1:15 and was told they did not have an appointment for me or my address, asked when I made the appointment, I told her it was made on Monday 8/17/26. The women said well our system has been down since Wednesday, but we can reschedule for next Monday. I told her that was unacceptable that I will on vacation for the next 3 weeks. I told her I already paid for the service call and even gave her the bank info., and she seemed to have found the charge. Was put on hold and she came back telling me a service tech would be out between 6 and 7pm today 8/22/26. I would receive a call from the tech 30 minutes prior to coming. I called at 6:30 and they were closed. GUESS WHAT! AGAIN a NO SHOW and NO CALL. They have my money (for now, I filed a dispute with my credit card), thank GOD I didn't put it on my Debit card. I'd be out the $110.00 for NO SERVICE and RUDE customer service personnel. I understand computers go down, but really a small company like them and they don't even keep paperwork (like service order tickets on paper). I work for a multinational corporation and even we keep service orders on paper and on the computer for just this reason. When their system went down, the first thing they should have done was look online at their banking history and see who had service charges paid, It would give them the names of WHO paid and then they could have done a call back (most names have phone numbers listed for them) to see when their appointments were for. INSTEAD they called NO ONE to see if appointments were scheduled. I know that is a lot of work, but to keep your business running without angering your clients, that's what a dependable company would do. Better yet don't COMPLETELY rely on computers or the internet, keep a service order/appointment list IN PAPER. SMH what is this world coming too, such lazy people and companies. It all falls back on the person needing the services. Before closing for the day, you should have reached out to make sure your service techs were going to be able to get to appointments for the day, ESPECIALLY since you knew there was issues with appointments. Now I'll be worrying about my refrigerator, it is just the ice maker or is it something bigger while I'm on a very needed vacation. Plus, the Downey store is within walking distance to my home (across the street literally). Johnnie's Appliance - SHAME ON YOU

Same issue as another reviewer - called and he said he'd be here at 11am. Its past 2pm and nothing…read more Won't answer phone. Super unprofessional

I have an old Whirlpool dryer and called Solis Appliance Repair after seeing the positive reviews…read moreand they did not disappoint. Within 20 minutes my dryer was fixed. Great service and informative. I highly recommend this business.

Purchased a LG refrigerator from them that gave a code after 2 days. They promised to complete a…read morerepair attempt, and after the 1st repair attempt there was no success. They promised to come back & never did. Cut complete contact & the refrigerator never really worked. Yeah their customer service was ok, but they completely blew me off after a couple weeks and I had to invest on trying to repair the fridge elsewhere. Not worth it after all.

I bought a refrigerator from here about 3.5-4 months ago. I've had to have repairs atleast twice a…read moremonth since buying. The fridge refuses to stay cold. Motor replaced and still not cold. I was told don't put so much food so I bared my "fridge made for food" damn near empty and still warm as hell. Worst decision I ever made! $550 down the drain because they refuse to do anything that actually helps. These people are criminal and don't be fooled like I was it's a headache! They sale faulty appliances but that's truly based off my own experience. Good luck if choose to still buy after reading this. Update: So Maria has harassed me about my review because she doesn't like my experience. She bargained me taking this down to get my refund and etc. what I will say is they gave me my money and I gave them back there junk. This place is by no means okay to shop. What I went through from the time I bought the fridge til now is absurd . Yes they did service the fridge 8 times in 4 months with a motor replacement and it still didn't work. I bought one that has no issues at a great place but not here. Good luck for real!

Scammers: Do not buy from them. They sell appliances that dont work and wont honor the warranty…read more **** No compren de aqui. Venden cosas que no sirven y no honoran la garantía. If you guy bought from them after 2018 Take them to small claims. You will win in court. *** si compraron despues del 2018 Llevelos a corte y van a ganar.

They just disappear after I paid them the deposit. And never pick up my phone again. They missed…read morethe deliver appointment so I am sure they are scamming me. I don't know why they call me after that. Trying to scam more money from me? I am glade I didn't pay them the whole amount. Does anyone get the money back? I called police and also going to file small claim. Anyone want to do it together please message me.

Don't buy here! They are running a scam taking your money! They give you bad appliances that dont…read morework. Asked for manager and she made things worse. Never gave me a good fridge. Lost 800$ I won't get back. Never was able to get a hold of the owner to complain about their staff. Not sure if they are aware of them taking customers money and putting in receipts false information so they can pocket money.

Employees are nice and help you get the best prices! They also helped me finance. Overall…read moreexperience was good. Definitely returning for other things!