Most expensive battery of my life! $900!! The battery in my truck was dying after 2-3 days so I brought it to Maritime. I was quoted up to 2 hours of diagnostics time. I was then called and asked to approve an additional 2 hours if diagnostic time with not much explanation as to what was done during the initial 2 hours. I was called the next day and told that I had a bad battery and quoted for a new one. I was also told an aftermarket chime I had installed was suspected of drawing extra current and suggested they disconnect it. I went to pickup my truck and after I paid I realized the tech had disconnected power to my radio..I was forced to return the truck next day using my vacation time do they could reconect the chime which powered the radio. Based on my reading, my truck was within an acceptable range of battery draw and did not justify the STEALERSHIP to run up a huge diagnostic fee chasing fuses...they should have tested the battery in the first hour of diagnosis..checking the simplest and cheapest component first just as their work order dictates....instead their records show it was done on day 2 after I authorized the 2nd two hours of diagnostics...I could have gotten a free battery check at a parts store, or paid 9.99 at a franchise oil change shop. I brought these concerns to the attention of my service advisor "J" as well as the Service manager Ralph....neither of them bothered to make any effort to apologize or acknowledge that they approached the repair haphazardly on an unjustified fishing expedition paid by yours truly and acknowledge the visit/repair was mismanaged internally. This visit should not have entailed more than one hour of diagnostic and a new battery. I reached out to GM/Chevy Customer service and even followed up with the dealership staff to give them an opportunity to " make it right" before I left this review but they have my money and that's all that matters to them and the owners. I'm waiting for a call from anyone at Maritime Motors...if they even care. read more

Love these guys!!! Totally love my new Traverse! The process was easy and simple no hassle no pressure! Great Customer Service and really happy with my purchase! They treat you with kindness, respect answer all your questions and really made my decision very easy for me to make! This is my FIRST American Car in 15 Years! What a fine Automobile and Dealership. The car and the dealership have a very common theme..Style & Class and that's a winning combination!! Go see Shane!! read more

Ralph and his team att the service desk are nonpareil. John the mechanic did an outstanding job as well. I even bring my non GM vehicle there when I can. Maritime is great read more

My husband and I purchased our very first car from Maritime when we learned we were expecting our first child. we thought we had a great car until months after buying it we learned it needed new break pads and rotors- This is something that clearly was wrong with the car when we purchased it as one cannot do that extensive damage in a few months. ( We had taken the car back to the dealer twice about the noises we were hearing when we used the brakes and were told nothing was wrong with them). When we showed the dealer and service team the report from our mechanic they denied helping or providing any explanation for their dishonesty and lack of transparency when we intially purchased the car. Here is a letter I wrote to the sales manager and have yet to receive a response. We are so very disheartened by this experience. Letter To Sales Manager Josh Kestenbaum- Thank you for reaching out. It is surprising that you have reached out in this way so I assume this is a mass bulk email, however I felt compelled to reply. We purchased a 2013 Chevy Equinox from you and your team about 2-3 years ago as our first family car as we were expecting our first child. Sadly, a few months into owning the car we had issues with the breaks. We brought the car to your service department twice and were told there was nothing wrong with the car. A few months after that, we experienced another troubling noise and took the car to our family mechanic who told us that the break pads and rotors were worn down and needed to be replaced and that this was not something we had done in the few months we had owned the car, this was damage that had already been done to the car prior to us buying the car. We reached out to your team to help with the expenses and your team told us no. You sold us a car that had break problems and were not up front about it, you and your team were dishonest. I cannot imagine that this car was not thoroughly examined before being put on a lot to be sold, how could any establishment operate in such a dishonest and careless way? This was our first car purchase, and as you can imagine we were extremely upset and felt so completely taken advantage of. Not to mention we had our newborn riding around in a car that was unsafe. We have been traumatized by this experience with your dealership. I find it extremely disheartening that you would send an email like this to us after we came to you seeking help and we were denied. Since our purchase of this Equinox from your dealership we have expanded our family and are interested in buying a larger car for our family. That being said, I cannot imagine walking onto your lot confidently knowing we would be looking at cars that were 100% true to what the sticker and reports claim. And I cannot imagine that someone would be comfortable working in an environment that is dishonest to their customers. I still think about our experience with your dealership to this day and cannot get over the level of dishonesty and unwillingness to help, which is why I responded to this email. I hope after reading this email, you as a leader of the dealership decide to teach your team the true importance of operating from a place of honesty and integrity. read more

2013 Ford van use 19000 miles with the van I bought a year extended warranty cost me like over $4600 .Now when I need it of course they didn't cover so I'm very upset because the guy at the finance Matt should explain the whole detail the service needs to be done in order to warranty to cover he didn't explain it nothing at the time so I ask him to cancel the warranty and give may money back . of course he only send to finance bank $400 check.i ready paid three years and I still have another three years go and I have no cover on the truck and then I got to come up money to fix the transmission of the vehicle and I think that's not fair and he treated me very bad .this is a very bad dealershck . read more

My car was done on time and they washed it for me too! Ralph, and his crew are awesome.

Spend a pretty good amount to get my car back after blowing a ECM. Picked my car up and the remote doesn't respond and my TPMS sensors can't be reprogrammed without my remote, definitely was responding before. Went back a week after getting my ECM replacement and the service team tried some BS by trying to diagnose the car again which is another 300 $ almost and who knows what excuse they'll use. But I don't know the dealer from buying a car but their service ain't sh*t but a bunch of scam artist who really treat you based off of your knowledge for vehicles. I would never go back and looks like you don't have to go to a dealer to reinstall a remote or a ECM but you can take a chance at your own risk !!! Im a young man who works for everything I got never took the easy way but was easily taken advantage of. Charge it to the game. read more

We've had many cars serviced here over the years and purchased a couple. They are very honest and reasonable. We have never felt that they wanted to repair something that wasn't necessary. Ralph in the service department is excellent! He always goes above and beyond to help his customers. The only down side is sometimes it takes a while to get the car back when waiting in the showroom because they are always busy. read more

Hands down the worst customer service experience I've ever had. From the moment I walked in, the experience was poor. My biggest regret is not walking out after the first red flag. After a bad attitude, poor customer service and unfulfilled expectations. The confirmation that I walked into the worst service department in the state came when I was asked to leave and pump gas in the loaner I had used for less then 24 hours.... I was on a lunch break & trying to make a quick exchange however they were less then concerned with my convenience. Was the $6 it took to fill the tank really worth it Chevy?.... read more

This dealership has caused me nothing but trouble the last few months. I have paid them thousands of dollars, I have had to go back to them several times as my brakes were not stopping backing up. They said no problem until I went back and insisted they do something. They charged me $1,000 to fix the brakes. The service department says if they cannot duplicate a problem then it does not exist. I took my car in for a check engine light and they kept my car for five days and after that time my leather seat was damaged and they will not take responsibility for it. I have written letters, answered surveys and still nothing gets done. I took my car in and paid $500 for a 30,000 mile special check-up, I have had nothing but problems since then. So they snowed me into getting that check-up and wonder if I need all the services they say I do and it is my opinion that they took advantage of me because I am a woman and didn't "know better". They also treated me very badly and with disrespect. When I called the GM Customer Service, they said why didn't I go to another dealership which I have asked myself as I have spent so much time and energy at that place. The other thing everyone at the dealership tries to do is talk you into selling them your car so you can upgrade to a newer vehicle and they say that you will not have to pay for your latest service. read more

Scumbag dealership went there for a eight year old recall only to have them tell me my check engine light was on when it was not and had to wait an hour for an insert to the key which I removed as soon as I left. Dont go there.Waste of time. read more

The dealership could not find any records of past repair work totaling over one thousand dollars. On a recent visit for the fourth airbag recall I was informed they were unable to delete the airbag dashboard light which indicates the car was involved in an accident. Evidence that the light was not on when brought in by recent repair paperwork and that the car was never involved in a crash had the service department indicating that it was not their problem. In attempting to leave the lot the wheel could not be turned because the covers under the engine were no reinstalled. It was necessary for me to use pieces of wire and rubber bands found in the car to adhere the base parts till I could replace them properly. A call to GM suggested a return to the dealership who said a diagnostic test would be performed at a cost of 149.99 before the work on the recall could be checked. I am currently driving a car that was recalled for an airbag that the car now indicates has already been deployed with no safe guards in place. read more

The service department is great! Very accommodating and always available for appointments or a quick walk in. I had a problem recently with my windshield wipers and had to make 2 visits to remedy the issue but the employees were super helpful and figured it out quickly and efficiently! read more

This is a review for the service dept. I don't often write reviews but our experience was horrendous. My husband's car was making a strange noise so he dropped it off to get it checked out. His Tahoe is still under warranty so he wanted them to take a look at it and diagnose then fix the issue. However, he was told by the service person that the car was not making a noise. Confused my husband offered to go for a drive with the service person so he could point out the noise. During the drive, the service person acknowledged the noise but said it was normal. He also told my husband that he had googled this issue and the root cause is that we drove the car in auto for too long. My husband was even more confused now- noises are not normal and if you hear it, then you should try and fix it. When they get back to the dealership - the manager asks "so, did you hear this noise he says is there?". To which the sales person says "no". Now confused and angry my husband corrects "well, you did hear the noise but you are saying this noise is normal". A conversation then takes place including rude comments about the noise my husband is hearing and how they may change him as much as $1000 to diagnose whatever it is. They were unprofessional and not helpful and truly terrible at customer service. My husband has owned two Tahoes and will likely buy a 3rd. Because of the treatment today, it will NOT be from Maritime. read more

I made an appointment to have some recall work done on my vehicle. I was told that I would be in and out in an hour. When I arrived there this morning, I was told that it would take two hours or more. The service writer told me that they had more people waiting than usual. When I spoke to the service manager, he told me that the parts truck ran late this morning, and that they were backed up. My appointment was for 10:00 A.M. , and already all of their mechanics were backed up an hour! I will be bringing my service work elsewhere. They received one star on this review, because the website would not let me post this without rating the service department. My choice would have been no stars. read more

I was happy with my 2011 Chevy Cruze when I purchased it back in 2013; But the maintenance on the car has been a nightmare and every time I have to get work done in their service department, I'm met with attitude and horrible customer service. Their management is no better. Most recently I had to get a new key for my car. Service switched my key to a new body and neglected to inform me of the additional $60 it would cost to get it synced to my car (I had assumed that they synced it to my car when they changed the key into the new body, which I purchased from the parts department). As it turns out, when I put the key in my car, the auto-theft feature was activated and it took a few hours for them to fix. It was obvious that the service department had made an error but nobody was willing to admit it, or offer any consolation on the matter. Instead I was avoided like the plague and continually told to wait longer because they were very busy that day. When my car was returned, I refused to pay the extra $60 because I wasn't informed of the cost from the beginning and I had already spent a considerable amount of money on a simple key. The manager agreed to waive it, but was clearly disgruntled about it (as if I had inconvenienced HIM). Once again, a nightmare per usual. Their service department needs to be taught a serious lesson in SERVICE. I was floored to discover that Chevy in Fairfield has 4 stars when the Chevy in Fairfield is the exact reason why I'll never buy a Chevy again, or recommend it to anyone else. Notice all the good reviews are about the sales department? Maybe they should have their sales team train their service team about customer service. Absolute nightmare. read more

Outstanding dealership in all areas, purchase and service. Great sales and service personnel would not bring my car anywhere else.

I traded in a 2011 Toyota Tacoma with 77K miles straight up for a 2013 Silverado with 500.00 down. My payments went down about 39.00 per month. The Silverado had 14k and was a rental car in PA. It has a clean car fax so even though I added 2 more years of payments and it was a bad deal in that regard I had no cash flow and needed it for business so I signed the deal. At this point I was Happy. They inked a deal that was much better for them but I got what I needed. A heavy duty pick up with low miles and except for the 500.00 down no other cash out lay. My payments went down a little so all was good from my perspective. Then as I'm driving off the lot the sales guy comes out and says come back I had forgotten to sign something. OK I said and went inside to see the finance manager. He pulls out an entire NEW agreement. The payments went up about 17 dollars. I was confused and asked what is this? He said I ordered some special "green" coating which warrantied the seats and paint for the life of the vehicle. Ha I said I ordered nothing of the kind nor would I ever. This is the old undercoating scam from the 80's wrapped in the environmental sentiment. Completely useless and a lie. I called the salesman over who could not be found for a while and asked him what the hell was he talking about there was no such discussion or order on the table. He did remind me he had asked and I didn't let him explain further I said NO I'M NOT INTERESTED. He said they do it as a free service on ALL new and used cars that "qualify"? I said to him "Then why ask? why not just do it?" I asked repeatedly half a dozen times at least if is cost me anything at all because I'm not interested in adding any expense. He assured me and I said " no need I want to pick the car up immediately and didn't need any delays so don't worry about it". I told this to the finance manager and the rep said he "misunderstood" This added over 500.00 to the loan payments! 500.00. I have both copies of the loan as well and am thinking of contacting an attorney. I signed the papers has my trade-in was gone, all my add on's were removed Cap, Stereo, etc so I bit the bullet and drove away., That to me was a completely unethical dishonest transaction of the worst kind. I am pretty savvy and knew every aspect of that sale and knew it was already a cherry deal for them but I had few options for a new pick up and they worked it out exactly the way I needed it to. But that wasn't enough for them they had to pull that AS I WAS DRIVING OFF THE LOT! Banking on the fact I would go along with it as if it happened the prior day I would have walked away and gone to another dealer. For them to do this to me I can only imagine the high pressure underhanded dealings they transact on a daily basis. STAY AWAY! read more

Stay Away!! I don't know what happened to this dealership but I will never even consider Maritime Motors again. I bought 2 cars from them in the past. I brought my 2012 Equinox there (1/2 hour from my home) for vent control repair under extended warranty, which I also purchased from them. I rented a car while repairs where being made (no cost to me). Cheryl called and said my car was all done ready for pick up on a Friday. I return rental on Saturday and proceed to service department to pick my car up. It took a bit to find my paperwork. Once found, paperwork said they replace a shorted out part. Ok great. I get my keys go to get in my car, which was unlocked outside and my whole dashboard and glove box was in pieces all over the seat and floor. I could not believe my eyes. Nobody had an answer on how this could happen. I showed the owner of the dealership this mess. I actually bought both of my cars directly from him. He promised to detail my car and deliver it to me for my inconvenience . I figured that's the least he could do for wasting my entire Saturday morning because Saturdays is the only time I could deal with this repair because of the distance from my house, time they close and the rush hour traffic. They delivered the car on Tuesday and took the rental back. NO DETAIL. I spoke to the owner and he blew it off. I'm due for another new car and I will never never never consider Maritime ever again. The sad thing is I could have went to a closer dealership for warranty repairs but I tried to be a loyal customer. Look what that got me. PEOPLE JUST DON'T GIVE A CRAP ANYMORE! Goodbye Maritime... read more