Wow for such a high end dealership with some of the most expensive American made vehicles and charge so so much for services rendered, they can't even run a customers car through the car wash but yet hand it back to the customer dirtier than it was when it was dropped off for service.... Just wowwww very disappointed!! read more

After being a customer of the service dept for 5 years (Cadillac CTS), it has been literally impossible to schedule a service appt. I have called and endeavored to schedule an appt via the chat feature on their website. No sign of life via any medium. Guess they don't need business. Will take mine elsewhere! read more

Mark Christopher Cadillac always exceeds my expectations! Nobu, Is phenomenal. He's welcoming, friendly and very helpful every time I bring my Escalade in for service. The waiting area is very comfortable and I am appreciative of the complimentary snacks, it came in handy while waiting. read more

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FYI, Took my 14 ATS with 103k miles on it. Car has 3 concerns I wanted them to look at. They quoted me 3 $165 diagnostic fees or $495 to look at it. I walked out, went back in told them my concerns and that I understand a diagnostic fee, but 3 was outrageous. They didn't give a shit, and didn't care I was walking out, so I left. They don't care, even if you are brand loyal. Later Cadillac guess I'll trade it on a Toyota. Thanks for the 7am aggrevation Mark Christopher. read more

Mark Christopher Cadillac - Mark Christopher Cadillac - Car Dealers Near Me - Ontario, California

I had my Cadillac XTS towed to Mark Christopher for repair. I received a call from the Service Department approximately three days later. I was told that the Transmission Control Module (TCM) needed to be replaced, at a cost of $2135.28. I agreed to the repair. I picked up the car the next day, drove it home and the following day the car stopped on me with the same problem. I then had it towed back to them. They kept the car for approximately another five days. They insisted the problem was the battery. I insisted that it couldn't be because the battery was brand new, it was replaced after I initially picked up the car. After their insistence that I was the battery, they sold me another one at a cost of $255.62. On the next day, I drove it approximately ten miles and the car stopped again, subsequently having to be towed back to them. The car is still at Mark Christopher, they have had it for a month in total. I have called Jeff Rizzi the Service Manager for updates who has not returned my calls. It has become obvious that they are incompetent and can not be trusted. If you should consider taking your car there for repair, you should reconsider and "RUN" in the opposite direction. My one star rating is generous, only because there is no option for zero stars. read more

One star is too much stars. I have to say the worst experience we have ever received anywhere. My wife and I were car shopping and we decided to go to Cadillac of Ontario. First the sales person was not informative of the cars at all. I wanted to know the features and prices he would not answer my questions he said let's run numbers and go from there bc there was "rebates" I kept asking what type of rebates he couldn't give me a answer I asked him 3 different occasions and no answer. He took us inside right away to "work on the numbers" tell us the price. He collected our information and was having issues with the computer got his manager to help the manager was rude to him and said you are just waisting time. He finally got our personal information mines our social and again I asked for the prices of the both cars we saw and he couldn't give us answers he called back his manager I don't know if he was his finance manager but he was rude he couldn't give us prices until we ran our credit. We said we don't want to until we have a ball park not only of the total cost of the vehicle the monthly and the rebates he mention. The manager got offensive when my wife said we want those answers before we proceed he said we can't no dealer can do that. He turned around and said he was passed that and made a hand jester. My wife and I walked out after that was the last draw. We got no answers and worst experience ever anywhere. We decided to go to West Covina best experience it was night and day. It was great we left with a car. Customer Experience goes along way. read more

Mark Christopher Cadillac - Cadi - Car Dealers Near Me - Ontario, California

Worst parts service! Told me that my part would be here at 9:30am and i went in and bob said to come back after lunch to check in on it. I came back and I told another parts guy that bob said to come back because it's here and bob got all offended and said he never said it was here and he's just the messenger. They tell me again the part is not here and won't be here until tomorrow. Worst service ever and rude staff. read more

While waiting for an oil change I wanted to sit outside to enjoy the beautiful sunshine. Unfortunately, I kept hearing at least one salesman who could barely say a sentence without using the "f" word. I just think that is totally unprofessional and wouldn't consider buying a car from someone who doesn't know how to behave in a work environment. I had to get up and leave an wait inside because it bothered me so much. On the other hand, the service people were very helpful, informative, and professional, both the mechanic and the service person. read more

Although I don't live in the area I decided to start serving my car here since I'm nearby most weekends. I thought it would be convenient but I was wrong! My boyfriend and I both had a 9 AM appointment. We pulled up and went into the office. There was one person checking everyone in. He was very rude and looked very frustrated and clearly needed help. It was way too much for one person since everyone had different issues and questions , took 45 minutes just to check in. After the long wait just to check in we sat and waited for our cars for almost 3 hours! A couple days later my boyfriend calls me and tells me that it didn't look like they rotated his tires. As soon as I got a chance I went to check my car and they clearly did not rotate my tires either. I was very upset given The fact that we waited so long and the job was never done. It had any questioning whether they even did the oil change. I called the dealer and asked to speak to the manager. The manager, Matt got on the phone and was really rude and had an attitude. I explain to him our long wait and how I felt they were way understaffed and his reply was "One person to check people in is enough we can't just go hiring people and our other employees need to be with their families on Saturdays". When I let him know that our tires were never rotated he asked " how do you know they were not rotated? I'm not calling you a liar but I trust my guys because there's cameras" I let him know that one of my tires was different since I had recently hit a pothole and my tire was not in stock. He said "well they usually don't rotate new tires they leave those in the front" I let him know that it was not a new tire. I had gotten a used one as a temporary. I also let him know that my boyfriend's rim had a scratch on the driver front and that tire was still in the same place as well. He asked me to come back and they would rotate the tires for us. I let him know that we would never go back and I rather have a refund. His reply was "if we gave everybody a refund that thought we didn't do the job we would be out of business". Clearly they get complains about jobs not being done very often which is a red flag. I asked to see the video of my tires being rotated and my oil being changed since he mentioned that there were cameras. He said "well we might not be able to see the work being done but I will have somebody work on getting the footage now and I will call you back" . Now if that doesn't say bullshit I don't know what does. This was last week and I haven't heard from him. I will be returning to Penske Cadillac where they CAN "just hire people" and have a full staff, Great service and even offer a courtesy vehicle in case you don't want to wait an 1- 1/12 max read more

This is probably the worst dealership I have ever been to. Greg Johnson and Ahmad in sales really took advantage of me, which I guess is my fault for letting my guard down. I was told that I would be given a decent discount and I have been shopping around for months. Instead I was charged full price on the vehicle and was ripped off on the financing. This happened because they rushed me through Finance when I finally came in after months of negotiating through email and text. Then, when I came to get the paint protection installed the service department broke the trim on the vehicle. Then, when I came in to get the trim fixed they chipped the paint. Both times Nobu was condescending and flippant about everything that was happening. Now the paint protection warranty won't cover the rock chips and service won't return my phone calls. Additionally Ahmad is calling me from Finance to harass me about the vehicle contract and laughed at me when I said that they were supposed to give me a discount. Sales AND service at Mark Christopher are condescending jerks who will take advantage of you, then cause problems, and then NOT fix those problems while they laugh at you. I believe the only way I will be able to fix this problem is to get a lawyer - if I could give this place -10 Stars I would. read more

From the time I got there I was in and out about 1 hour and 15 minutes for an oil changed . Great service read more

Mark Christopher Cadillac - Donuts and muffins - Car Dealers Near Me - Ontario, California

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Service was ok but I felt it could have been diagnosed sooner since is was brought in early. Also the car was suppose to be wash it was never touched! Also a receipt was suppose to be faxed but they need did it. I had to scan and send it myself. read more

I will NOT be buying from this dealership!!! They bounced us around from person to person. We are already approved for our loan, through our own bank & this dealership runs my credit WITHOUT my permission!! Why would I run my credit again if I am already approved!?!?!!! All I wanted to know is what value they could give me for my trade in. My husband NEVER gave permission for them to run our credit! They lost a Sale & also a residual. I own 2 Cadillac's. I will not buy from this dealership ever. They're incompetent at its finest. read more

This was my first time taking my car to Mark Christopher Cadillac and Nobu was the service writer that I scheduled an appointment with based on great reviews I read from previous customers. I must say, he was very professional and courteous just as I had read. My vehicle did get dropped off late, so it ended up staying overnight. I was having it looked at for a few different concerns and Nobu did reach out to me the following day to let me know the status. Unfortunately, my car ended up having to stay a second night and wasn't actually ready for pick up until sometime after 3pm. Service is open until 6pm, so i was able to pick it up that evening before closing time. The checkout process was very easy: Nobu walked me over to the cashier and she quickly and efficiently had everything ready to go and advised me that my car would be pulled up soon. After about a 10 minute wait my car was pulled up to me and the keys handed over. Despite the great experience thus far, I was quite disappointed that my vehicle was delivered so dirty. All other dealers where I've had my car(s) serviced have always washed my car before handing it over. I understand that perhaps this isn't the policy at Mark Christopher, but the worst part was the fact that the interior was also very dirty. Now I know for a fact that my car was not dirty when i dropped it off. It literally had debris (lint, dirt?) all over the passenger floorboard (no one sits on that side!) and the driver's side-door panel had big oily-looking spots all over the armrest and spreading downward. As part of my service requests, I had them look at the display screen and radio as part of my concerns and this area was also full of greasy fingerprints. All of this was so disappointing to me and maybe more so, because this is a Cadillac dealership after all. read more

If you are Hispanic or if you are a young person or even a female with a baby own arms don't bring your car here, JULIE ESCOBAR she is a very two faced person and distressful person. Let me tell you why! I brought my car for check engine diagnostic and i completely understand there is cars before me and i got to wait, she had my car in the shop for more than 5 days and didn't even call me for updates, i had to call and she didn't even answer, well no one was answering at service. then i asked to a different sales person how much for the services i was requesting he said $150 and guess how much JULIE ESCOBAR charged me $175. which i said its fine, i wont trip its only 25 bucks more but you guys if you have different prices for different people, im so sure if i was a white rich male i would have giving fare pricing, and maybe a discount! i don't think that is okay. Then she tried to charged over $2000 for my car to get fix, well my 21 year old brother fix for it $200 including parts. I'm just woow!. The thing that bother me now is the way how she spoke to me when i went to pick up my car, she went from being nice because i had my car there and tried for me to pay the big money for repairs and when i said no thank you i will take the car home she was completely rude and raised her voice at me Infront of people, like she was doing a favor to me, IM PAYING YOU FOR THE SERVICE! SHE had the worst nasty racist attitude, you are lucky I didn't say nothing because I was Infront of my child. JULIE ESCOBAR DONT YOU EVER TALK TO ME OR ANY OTHER PERSON LIKE THAT JUST BECAUSE WE DONT WANT YOUR SERVICES!! I'm a woman and have resources I'm not stupid i know a thermostat does not cost $2000, and because all of this and her, you will lose a loyal damn costumer that had change my oil there and more every since 2017. read more

Amount of time you have to wait to get your car back from maintenance after paying is ridiculous. This is the second time I've waited up to an hour for my car or my keys to be given to me. I dread taking my car here, wouldn't recommend. read more

3 hours for an oil change with appointment..and of course no loaner cars available . Last time I came here technician took my car keys home and I had to wait for him to come back ..no urgency...poor customer service but they want you to give them 5 stars on customer survey...get it together Mark Christopher Cadillac read more

Mark Christopher Cadillac made car buying such an incredible process. We worked with Gilbert in the internet sales department. He worked hard to make us happy, answered all of our questions and always got back to us in a timely manner. They were able to make us a great deal on our trade in and purchase of a new Cadillac. We could not be happier with our purchase and we will definitely be recommending Mark Christopher Cadillac to family and friends. read more

**Update** I spoke to the guy in charge of the loaner and 24 hr test drive cars. I was told that they for sure dont have a CT6 for test drives even though others said they had one. I will be taking my business elsewhere. This dealer has terrible service and if I am going to spend 90k on a car I do not want a dealer that doesn't know what they are doing. Worst customer service!! I have been trying to speak with a manager for 2 days. I was just hung up on by the sales staff. I have not been rude or mean. I have been nice and patient. But now this is ridiculous. I wanted to do a 24 hr test drive of a CT6 but apparently no one there knows how to do it or one person says they have the car and another says they dont. Now apparently im in line to drive it when I asked a long time ago about it. Was told I spoke to a manager yesterday by a rude sales rep when i had not. read more

Very bad service, you have to wait for long period of time to get a service shuttle. Service offered a car wash after your car service, but didn't do after all. Very very poor management. read more

I've always done my research before buying my cars. About a year ago I purchased my dream car, a Certified pre-owned 2017 Cadillac CTS. The very next day the engine light came on and the car put itself in "Limp" mode (which translates to "No acceleration"). I had it towed back to the dealer. But of course nothing was found. Few weeks later it did the samething and I took it directly to the dealer. They claimed it was the transmission module. I few weeks later same thing happened and this time it was the engine harness. The last straw was me taking it in for an oil change and I'm asked to bring it back because they found a oil leak. This car only has 38k on it. I bought it with 24k miles on it, 10 months ago. Beyond what I shared here, quit a few other small things have had to be fixed on this car. And now I have a new issue with the car. I called GM corporates office and requested that they buy my car back. After about 3-4 weeks, GM decided my car doesn't qualify under the California Lemon law and will not buy it back. They told me I can reopen the case if I have more issues. So tell me why a person would put their trust in a PRE CERTIFIED OWNED car program if the company will not stand behind it! I now own a Lemon that I have to pray I do not break down in the middle of the night , as I drive alone 300 miles to Vegas, to visit my son. I have been a Chevy girl my whole life. The experience of working hard to buy, my almost $40k dream car, has turned into a nightmare. GM has shown me that they DONT care about there loyal customers. WORST EXPERIENCE EVER! I'll never buy a GM vehicle again. And shame on Mark Christopher Chevrolet for selling it to me! read more

This is a huge Chevy dealer with lots of selection, fair prices, and great dealers/staff. Cesar Valenzuela was fantastic to work with. He helped us find the perfect car (a beautiful certified pre owned 2016 Chevy Trax) for an amazing price, and lead us through the process, patiently answering all of our many...many...many questions on everything from the engine, to the financing options, to the warranties (which are great with a CPO!). He even came in on his day off to give us a test drive. Also got a great deal on a trade in thanks to Greg Hess and his team who were also great to work with. All around awesome car buying experience. We will be back when we're ready to trade up! read more

Came in to Look at Sierra AT4, test drove one. Really like it. Sales person Brian gave us breakdown on the payment. We told him we will come back tomorrow to get it. We need to discuss and since I needed to go feed the baby who was home didn't want to rush through transaction because they were closing already Next day husband called Brian told him that he is coming and Brian said that other sales person Cesar will help him out. Cesar called my husband and told him that he had all the info and he is waiting for him. My husband went to get it but Cesar then said that Brian messed up with pricing and the print out he gave us with breakdowns isn't right and to get the car we need to add another 8k down. What kind of business is that??? This was unethical and so deceiving. I can't believe they lie and mislead clients like this. Horrible dealer to do business with. Stay away ! Wasted our time two days in a row. read more

We have had the greatest service at Mark Christopher! From purchasing our first Cadillac , to the routine service! We are always greeted as soon as we arrive, our car is finished as promised on time and everything explained in detail! Wish our health care was as thorough! They also follow up the next day my to make sure we are satisfied and all is well! read more

They take forever!!!!!!!! I got here early around 8ish for an oil change and to check on 2 other concerns and it's 11:40 and still here with no feedback!!!! read more

Mark Christopher Cadillac: As Good as it Gets. Yesterday I purchased my Cadillac CT6 PLATINUM sedan. They negotiate. The sale was non-stressful and pleasant. From sales person Jerry Pena, his manager Mike, to Finance department Emmet and Sam who have contracts down to a science, and sales manager Gerald whom I met today; they are kind,courteous, and knowledgeable. You are treated as a guest. Visit the upscale showroom, service writer area and guest waiting area. Choose from modest black coffee, to Wake Me Up Espresso, to Cappuccino and many more choices. And if tea is your treat, then find your choice from many. Stop by, you won't be disappointed. One Happy Cadillac Customer read more

Let me start by saying that this has been the BEST car buying experience I have ever had. About 2 months ago my family and I came to the dealer shopping for a new Escalade. From the moment we step into the the lot we where greeted by Mario Sanchez, he showed us different models and answered all our questions. I told him I was not ready to buy because I was going thru a home Refi, yet he still spend about a hr with us looking at the vehicles. He kept in touch with me since that day, and about a week ago I was ready. I called him and he went to work on my deal, and within a few hrs he said my vehicle was ready to go. I showed up today and was greeted by Mario and his manager, they advised me that on top of a good deal they where able to gave me a additional rebate for being a first responder. These guys are the best and I will for sure recommend to friends and family, now the finance process was even easier!!! No pressure or crazy sale tactics, the finance manager Sam Fakhouri made everything fast and easy. read more

Mark Christopher Cadillac - New 2019 Escalade - Car Dealers Near Me - Ontario, California

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Unbelievable poor sales service. Never have I seen anything like this. Spoke with Brian Morales regarding a CT5 for purchase. We worked through some numbers and he told me the car was available. I drove the hour to get to the dealership only to wait over an hour for help because they are short staffed. And of course - the car was sold two weeks ago. Great - what a waste of time. I wouldn't trust buying a car from this place even if it was half price. Terrible customer service. read more

Worst experience I have ever had at a car dealership. Took them a week and cost me $432 without a single repair being completed.

Very pleased and happy with the purchase of my 2018 Escalade. Gerald Walters is the man! We purchased our suburban, GMC Sierra and now our Escalade from him at Mark Christopher and couldn't be any happier! I have had excellent experiences at both Chevrolet and Escalade service centers at Mark Christopher... only critique is they should provide drinks and pastries or snacks just like Mercedes dealerships, it feels more welcoming and comforting when we need to wait for service, but other than that Mark Christopher's team is great! Thank you! read more

After being told by Dutton Cadillac that they couldn't take my car for over 3 weeks (!), I brought the car to Mark Christopher for an electronic issue, without an appointment. Service rep Dario was excellent. He kept me informed and updated, and was pleasant to deal with overall. My car was repaired within 24 hours. Only minor complaint was that I had to wait quite a while for them to retrieve the car after I paid the cashier. All in all, I'm very pleased and will now bring my car for service to Mark Christopher instead of Dutton Cadillac. read more

I serviced a few of my cars here staff is professional and friendly very easy to deal with, never had any issues they kept me in the loop through the whole process they did what they said they where going to do thanks again Mark Christopher! read more

Man did I get burned on the finance for my 18 Silverado I currently want a new Escalade I guess I have to find some where else smh

Terrible customer service I came and bought a brand new Chevy Silverado expecting my new truck to come with navigation come to find out that the navigation chip was missing in the vehicle I called the dealer and spoke with the sales person about the problem with the navigation chip missing for my vehicle being that for this particular vehicle the navigation chips are Vin number specific a new navigation chip is need in order for me to use the navigation features i've had the vehicle for two weeks with no navigation features this is ridiculous having a new 2020 vehicle that should have them and every time I try to get to the bottom of this matter all I keep getting is the runaround and I've got no answers to resolving my problem I've called multiple times to speak with the sales manager to try to get to the bottom of this issue and not once have I got a call back and no one seems to be able to help with this matter all they worry about is selling the vehicle and once the vehicle is sold they don't care about helping you resolve any issues that might come up once driving off the lot I will not be recommending my friends and family to this dealership anymore stay away!!!! read more

Great dealership and staff! We love Rigo the porter who takes the best care of our vehicles while there for maintenance service. Internet sales team were very helpful in finding us the exact car we wanted, with the features we wanted! We won't shop any other dealership for our automobile needs!!! read more

I have taken our Cadillac here for all the service needs. Appointments are easy to obtain. I personally enjoy Nobu as the service advisor and he and the service team always get my needs taken care of and right the first time. That's why I keep going back. read more

Where do I began...most horrible customer service for there parts department...employees are rude beyond explanation...always busy even when they have no customers...even called GM of there store was told I will get a call back in a few min...called me back over an hour after...had to call them back to check to see if my part is in...would think would treat you better considering how expensive these cars and parts are go somewhere else for any Cadillac needs read more

I posted a comment and Vince from the dealership appeared to reached out after my comment on yelp but has not responded to any calls I have made to him. Was it just to appear like the dealership really did care by posting the response? read more

Alex was extremely helpful and accommodating during the process of buying our new car with our baby present during the transaction. I recommend anyone who wants a low pressure purchase to see him. read more

Checked my truck in for service with no appointment no problem !! Julie the service writer was awesome very welcoming and a credit to your company. Thank you you saved my day and I know where I will be taking my truck from now on. read more