Buyers Beware! I had an extremely dishonest experience with Mark Jacobson Toyota / dealership group involving a 2011 Ford Edge advertised online for $8,784. I initially spoke with Haley, who was very polite and professional. I explained upfront that I already had financing through my credit union and planned to put $2,000 down. During our discussion, I learned the advertised price was not the actual out-the-door price due to taxes, title fees, and an almost $800 documentation fee. When I questioned the $798 doc fee and asked whether it could be removed so the deal matched the advertised price, Haley spoke with management and initially said no. A few minutes later, I received a text saying the manager had changed his mind and agreed to remove it. At that point, I believed we had reached a deal and was transferred to Ryan Riemer in online sales to finalize paperwork and arrange delivery. However, when I received the purchase agreement, the $798 fee had effectively been added back in through other added charges after the agreement had supposedly been reached. I emailed questions asking for clarification on the new fees and never received clear answers. I was also unexpectedly asked to complete a dealership credit application despite repeatedly stating I already had financing through my credit union. When I questioned why they needed to run my credit, I was told it was only to "verify" my identity, which made no sense given that my lender had already approved me. My credit union told me not to do it. The problems continued when my credit union informed me the dealership had sent them an unsigned purchase agreement. After requesting a signed version and finally receiving it the next day, my credit union reviewed the deal and informed me: the vehicle was approximately $3,000 over market value, one of the dealership fees duplicated work already being handled by the credit union and DMV, and several charges appeared after the original verbal agreement. I even provided documentation showing one of the added fees was unnecessary because my lender had already completed that process. After that, communication stopped completely. Despite having a signed purchase agreement, I was ghosted. Days later, I discovered the vehicle had been sold to another buyer without any communication to me whatsoever. The most frustrating part was not losing the vehicle -- it was the lack of transparency, the changing numbers, the pressure to submit to unnecessary credit checks, and then complete silence after I questioned the fees. Furthermore, I had placed this vehicle on my insurance, per the credit union and not knowing the dealership sold it to someone else I was paying $147 for a 2011 Ford Edge that someone else owned. Consumers should review every line carefully, verify vehicle values independently, and never assume the advertised price reflects the actual deal. read more

Purchased a used Mercury Grand Marquis via Mark Jacobson's eBay listing. My wife and I flew to Durham, NC from New Jersey. Tommy Desrosiers who also oversees the internet sales at the dealership, picked us up at the airport. The car was nice and clean but it turned out that the heat didn't work. Due to the fact that the November evenings were already cold and we had a long ride back to New Jersey it seemed to be a problem. Tommy took the car to the mechanics who started working on this issue immediately. After a couple of trial and error it turned out that the problem was caused by the pesky blend door actuator, as Tommy predicted. Unfortunately, in order to replace this $70 part, the entire dashboard has to be removed. Being Saturday afternoon, we were running out of time. Needless to say that we were pretty disappointed. - What can we do now? Tommy came up with a proposal: "You guys bundle up, drive the car home and take it to the nearest shop who can fix it and we'd cut a check for the cost of repair". We took his word. It is not to say that we were particularly warm when the outside temperature dropped below 35 degrees, but we made it home safely. Next Monday we took the car to the local shops who flat-out refused to work on this problem, due to its complexity. Finally we got a price quote from the Ford dealership in Summit, which we forwarded to Tommy, who confirmed the repair in less than an hour. The repair was completed and we received the check form Tommy today. All in all, we are very happy with the purchase for two reasons: 1. We got a car which we like and which represents a reasonable value for its price. 2. We had the opportunity to do business with Tommy Desrosiers, a real gentlemen who's words can be taken at face value. Finding a good, reliable and reasonably priced used vehicle is not easy, but finding a used vehicle dealer who exhibits similarly high standards as Tommy is like finding a needle in the haystack. The most loyal customers are not the ones whose buying experience is the smoothest but the ones whose problem is fixed in a satisfactory manner along the process. We hope that when it comes to our next car purchase, Tommy will be there, so we can look at his inventory before we'd look anywhere else. THANK YOU TOMMY, Monica and Gabor read more

My previous car I owned was having major issues with brakes and rotors within only two years of owning it. That dealership would not work with me on solving the problem. I was paying a lot for gas and maintenance on a car I only owned for only a little over two years. I did an online application and Charlie Gery contacted me the same day. I told him my situation with my current vehicle and that I wanted cheaper or same as car payments and of course a better car I can depend on! I had to get rid of this car and the maintenance fees I was going to have in the future with the rotors and brakes going out every 12,000. Charlie asked me questions over the phone and got all my information and came up with a payment and trade in for my current car that I was ecstatic about! I was shocked that he was able to do this for me! He told me what colors I could choose from and what I needed to do and to come in to get my car. I went the next day to see Jay Bazooband and was greeted with a friendly smile! He took me to meet Charlie and see my car. Jay went over every detail of the Toyota Camry with me down to how to use the phone and a nice test drive with a great conversation! Back at the dealership we started the paper work. Jay went over the warranty, how to maintain the car, and the wait was not that long before I was taken to meet Shey Smart he was very friendly and went over all the paper work to get me ready to be in my new car and with the car payment I needed to have to stay in my budget! EVERYONE I was in contact with at Mark Jacobson Toyota was very friendly and helpful! I am so happy that they were able to get me out of my bad situation and put me in a better one that I feel safe in and know that I will have the best customer service if I ever need them! When leaving Jay was still making sure I was satisfied by checking on me and making sure that if I had any questions to please call him! I will definitely be a life-long customer with Mark Jacobson and Jay! I have never had such great customer service anywhere else that I have purchased a car! Wish I had bought from them sooner! Christina read more

I went to Purchase a car on January 25, 2019. I called prior and told them I lived a good distance away and I would drive out there if I could at least receive a good solid price quote to make it worth my time. The person I spoke with on the phone was great and took great care of me and sent me what I asked and set up a rough time to meet. I wish I knew her name as she did a great job. I arrived a little late due to traffic and was met by Barbara Decatur who took care of me. She was great, she didn't play games, just went straight into helping me find the car and appraise my trade in. The whole visit was not perfect as after a little wait another person came over and started to go over some numbers. The numbers were off from what I was told earlier so I was a little upset and was about to leave when Jim Malpede came over and took over the situation. He apologized and took great care of me. He put the number in the right place and got me the car I wanted. After a short bit, I mentioned I was interested in a car at the used lot as well. Jim and Barbara said they would see what they could do and look into it for me. After a few minutes, Rob Cook came over and introduced himself and said I heard you were interested in a used car across the street let me see what I can do to get you a new one. Rob not only got me a new one but at a great price to fit my budget. The finishing touch of it all was Mr. Tony Hansford who did all the final paperwork. If you are stuck at a car dealer filling out papers you would be fortunate to have Tony across from you. Great conversation and just a genuine person who makes time fly (as fast as it can at a car dealer when you're filling out paperwork). He did a great job of explaining everything, going over all the purchase options honestly. and not being pushy.. Not everything was perfect but some great people took care of me. If you go to Mark Jacobson ask for these 4, Barbara Decatur, Rob Cook, and Jim Malpede on the sales side and Tony Hansford on the paperwork side, they will take care of you the right way read more

In May of 2008, we went to Mark Jacobson Toyota looking for a vehicle...Frank Adams greeted us, and we had an AMAZING experience with him! We ended up buying a Toyota RAV4 from him...the sale happened so quickly that my husband and I looked at each other and said, "Did we just REALLY do that?!" Just over a year ago, we were looking to trade our 2001 Tundra in for a new Tundra. Of course, we asked for Frank Adams, but, I think, he was on vacation or something...anyway, he was not there. Jay Bazooband helped us, and respected that we would have liked to have dealt with Frank, but we did end up buying a demo model 2011 Tundra from him. Again, the sale happened about as quickly as the first! In July of this year, we returned to Mark Jacobson looking for a Sienna to trade in for our RAV4. This time, Frank was there, and we looked at proably every Sienna on the lot, but did not find one we really liked. Frank knew the color & features that we liked (we just wanted an LE in the color 'Pacific Pearl', nothing really fancy, but with fog lights), and was determined to find one that we liked, even if it was across the country. He found one in SC (I think), but found out at the last minute before it was to be brought up, it had hail damage. He told them that he was NOT going to sell his customers a damaged vehicle. So, he was able to find another one in SC, and had it brought up. My husband called me all excited while at work that day when it was brought up, and told me that he thought he just passed it on I-40 heading towards Raleigh/ Durham! Sure enough, that was it, and we went over that evening, and had another AMAZING sales experience with Frank Adams! My husband jokingly (but kind of seriously too) told Frank as we were leaving the dealership that, no offense to him, that he hoped to not see him (for another vehicle) for about 10 years; but Frank reminded him that our daughter would be driving in another 5 years!! read more

During my recent decision to purchase a 2013 Toyota Avalon Limited Hybrid, I involved 5 Dealers in the Raleigh area to bid for my business. Right out of the gate Luke from mark Jacobson Toyota gave us super deal and was much lower than the other dealers first offers. I called Luke to let him know we would move forward with his offer and that is when the great experience really began. Luke's communication was fantastic during the entire process, as I hate sitting in dealerships in general I asked Luke to have all of the paper work ready when we arrived to sign. Sight unseen I had faith he would provide the car agreed upon with options and the terms/conditions discussed. He stated they didn't have the exact vehicle we needed but could trade it from another dealer that did have the vehicle. When we arrived at the dealership we met with Luke and he indeed had everything arranged and set within 1 hour we were out the door as we had to sign documents and finalize financing with John (also a wonderful experience). It was very swift and again great communication throughout the entire process. All agreed terms and conditions we had on the phone were indeed delivered upon our visit without any discussion. As the car was not available for two more days they agreed to deliver it to my door when it came in and passed all inspections. Two days later they dropped it off and again the car was exactly as agreed and the delivery team made sure they covered any questions I had about the vehicle. By far this was the best experience I have ever had with a dealer in 25 years of buying several cars. A big THANK YOU goes out to Luke, John and the other people involved in my great experience and fantastic transaction. read more

I've never purchased a brand new vehicle before and was nervous about the process, not wanting to haggle or be pressured. I'd done quite a bit of online research and had a pretty good idea of what I was looking for. Mark Jacobson Toyota was my first and only stop. Frank Adams was waiting for me at the door when I walked in and was absolutely fabulous to work with. He listened to what I wanted, asked the appropriate questions, and didn't waste any time in showing me exactly what I asked for. He was honest, responsive, personable but not intrusive, transparent and upfront. While not rushed at all, the whole process was swift and easy. I can't say enough good things about Frank, the Business Manager I worked with when purchasing the vehicle, the services I received prior to final purchasing, and everyone else I encountered at Mark Jacobson Toyota. They seemed genuinely happy for me and really wanted me to get precisely what I wanted. Once my car came in, Frank scheduled the installation of my requested add-on options and the car was absolutely perfect and ready quicker than expected. Upon doing a walk-through of the vehicle before signing all the papers, Frank noticed that the gas gauge showed my tank at the tiniest smidgen below full, and he insisted that he top it off all the way before I left. My car was better than promised and was so clean and gorgeous I almost didn't want to drive away in it. Bravo, Mark Jacobson Toyota and Frank - you made this entire process a swift, easy pleasure - highly recommended. Thank you so much! read more

I wouldn't give them any stars. I used this dealership a few years ago because I had two cars that had broken down prior and second car was breaking down mechanically that I bought from Michael Jordan Nissan up the street so (they suck too) having sold me a used Avis car with mechanical issues. I had a beautiful triple black brand new Nissan Ultima, the highest trim level leather everything, and that car was destroyed by a tire iron that fell out of somebody's car at 90 miles an hour on highway 85 coming from Charlotte to Raleigh and then the problems just went downhill from there. I constantly had negative equity building and every subsequent loan had to absorb additional & into the new loan and it just turned into this nightmare so on the third car, I went into Mark Jacobson's used department with a really slimy & slicker than a puddle of oil sales mgr & finance mgr- they just buried me in the me the car-it too now is having mechanical issues and I get so angry thinking about what that finance manager did and they rolled me into the same predatory loan company I had to use previously. They really took advantage of someone down on their luck. I had an obnoxious car payment on the previous car & the last car (currents) monthly car payment is almost $800 on an 8 year old car! just raped me with a 25% interest rate the predatory horrible finance company horrible dealership horrible people don't ever buy a car here I used to work here a long time ago and it's still the same there today really shady gross people! read more

I bought a 2020 Corolla from Mark Jacobson Toyota a few months ago. Brought my wife in to buy a car a few days ago. Just for clarity, this complaint has nothing to do with the salesman Alex, only about the manager Jim Malpede . We were told we had a deal for a 2019 Camry at certain parameters. We were told that the deal we agreed upon included no money down. I confirmed there would be no money down numerous times between myself and Alex over the phone and via text. When we returned to purchase the car, we sat down with Alex to sign the paperwork. Alex informed us that he had the wrong paperwork because there was no money down for this deal. Alex said he would be right back with the correct paperwork. However, the manager Jim Malpede came over and nastily told us that we misunderstood the offer, we got our wires crossed, and that this was our fault because we were supposed to put money down for this deal. Jim was very condescending and spoke down to us. In fact, he acted like he was the smartest guy in the room. When I informed him I was a bit annoyed that this was happening, his response was "don't get the car." We wound up going to Honda instead, since Jim told us to walk out. This experience was especially shocking because my wife and I have bought two cars from Mark Jacobson before. Instead of continuing a business relationship with this dealership, I will never purchase a car from them again. read more

In the market for some new wheels either, for yourself or a family member? Mark Jacobson Toyota has got your back!!! Look no further, stress no more with these excellent team members you are sure to have a pleasant buying experience, definitely one you are sure to tell your friends about. Upon arrival at Mark Jacobson Toyota I was very nervous, I had never financed a vehicle before and had no clue what to expect. My credit wasn't the best and was wondering what in the world I was doing on such a reputable dealerships lot; Maybe I should be off Capital Blvd. where there is a fly by night dealer on every corner. Within, 3 minutes(or less) of walking thru the doors I was greeted by Edwin. Edwin was much more than a "car salesman" It was undoubtedly one of the easiest experiences of my life. I was very anxious about the entire situation and Edwin put me a complete ease. Edwin went above and beyond, doing whatever he could to put my mind at ease and my nervousness to rest. I can honestly say, he treated me like family. Today I am driving a 2014 Corolla S. I LOVE IT, and Edwin and his wonderful team made it all possible. You want the BEST and nothing less?! I suggest you visit Mark Jacobson Toyota TODAY and say hello to Edwin and his team! You'll leave all smiles and riding in style! "Happy Miles" read more

Gloria Couch I had a wonderful experience at Mark Jacobson Toyota. My friend Linda Davis just moved from N Y and was looking for a used SUV. I recommend Mark Jacobson Toyota because I bought my 2002 camry from you guys with no hassle or problems. Which I still have and running like a champ. We were greeted by Eric Lewis who was very friendly,professional and knowledgeable. Eric showed Linda the used SUV's by Toyota but Linda spotted a Liberty Jeep next to it. She fell in love with it instantly. Eric suggested a test drive and everything went smoothly. Eric stated next all we have to do is the paperwork. We met Robert the finance manager who was very gracious and professional at all times. Robert also suggested furnitures stores she visit here. Robert and Eric told me about the $50.00 referral gift. Thanks guys you Rock!!!!! Eric also tried to get her car insurance also. This was a smooth experience and no pressure or taken advantage of here. Linda Davis was very happy how things went. So I just wanted to give my thanks and appreciation to Eric and Robert for the great royal customer service that we recieved at Mark Jacobson Toyota. I will recommend you guys in th future . Thanks for making buying a SUV for my friend simple and stress free!!!! read more

I went to my first maintenance on my vehicle and from the time I drove up to the time I left the people were very courteous and did a graet job. Now that I am sending this positive, I would lile to bring it to your attention with my negative experience when I purchased. I already had a Toyota when I was involved in a very bad car accident. Once I recovered I went back to Mark Jacobson to purchase another one, since they were great the first time I was there. First of all I was still in shock both mentally and physically due to my accident, and initially I was treated very nice. I was desperate for a car so Itrusted them fully. My salesman showed me a RAV4, which I loved. We did all the paperwork and he told me that they were going to give me a $5,000 reduce in price. About two weeks later, upon viewing at my loan paperwork I realized that the discount was not noted. When I went back to Toyota I was informed that the salesman had been fired. I am completely disappointed, because nobody was willing to help me. I was ignored. I think, based on my accident someone should have been a little more sypathetic and followed through on this. I did not make it up. I hope this gets taken care of, and if they do not, I will no longer recommend them to anyone. Thank you read more

I have had my 2013 jeep Patriot with 3 years. My interest on it was over 18 percent even with my mother as a cosigner! I went in to discuss my options on trade ins. Little did I know that Leo Sullivan would be the man for the job. He made sure I got the highest value for my jeep so I would not have as much negative equity. Not only that, he worked harder than I would have ever expected anyone to to make sure that I was going to be able to get a car in my own name. To my surprise I left that day in a BRAND NEW 2017 Corolla that had less than 20 miles on it. I am now paying less than 4 percent interest on this vehicle, my payments are cheaper than my original lease on the Jeep, and I get the satisfaction on having my car with only my name on the title! Leo worked with me for quite some time. Patiently looking at every option until he made the best deal he could offer. Now, when people ask me about buying any vehicle....I will only say "Go ask for Leo". Thank you so much! You have no idea how awesome you are! P.S Mark Jacobson has hands down the BEST warrenties on their vehicles!!! Go with the dealer who cares! #askforleo #markjacobson #toyota #solosigner read more

I want to share our recent experience with buying a new vehicle. My fiancé` and I were shopping around a bit, just testing the water so-to-speak and decided to check out Mark Jacobson. Our initial thoughts were, we'll see what happens, then look elsewhere. However, when we met our sales rep, Ashleigh Donaldson, all these thoughts went out the window. From the very moment she said hello, we knew she was forthright and a straight shooter. Our deal was a bit unusual in the fact that we had not one, but two cars that we were trading and the vehicle that we were looking for had to be located (at another dealer). Given those facts, one would anticipate that we would likely not get a fair deal. However, to our surprise and pleasure, Ashleigh was able to pull off a deal for us that we could not have anticipated. Not only was Ashleigh able to meet out needs, she exceeded them. Throughout and after the sale, she has proven to us that she stands behind us and is there for any subsequent needs. If you or someone you know is considering a new or new used vehicle, do yourself (or them) a favor and stop in to Mark Jacobson's and ask for Ashleigh. read more

I've been using the service department at the Toyota of Durham for years for my Corolla. I've always found them to be quick and effective. I trust them to tell me what's necessary and what's not, and I never get the feeling that they're trying to nickel and dime me on unneeded repairs. Normally I always ask for Kyle to work on my car. I like Kyle because he always takes the time to explain to me exactly what is wrong with my car, and he is very upfront about prices. I'm not at all car literate, so I really like that he tries to explain everything to me in a way I can understand, and that he never talks down to me. But I've actually never had a negative experience with any of the service department employees. The service employees are always very clear and upfront when they talk to you, and they will tell you if a repair or part needs immmediate fixing or if it will need to be addressed in the future (which is important to me and my budget as my 12 year old car needs a lot of upkeep). I would highly recommend! read more

We found our sales agent Kiana to be most pleasant and helpful to work with. After we test drove the Camry LE, her manager Chris sat down with us and asked, "What can I do to make you happy to buy this car?" He lived up to his promise and we negotiated a great price for the purchase. We also received a very good offer on our trade-in, my 1998 Camry LE, which the dealer had serviced before (and thus knew to be reliable). We test drove a Honda Accord at another dealer for the sake of comparison, but found the Camry LE superior in most respects--and even if the two had seemed equal, it's impossible to beat Mark Jacobson's lifetime warranty on the vehicle if it stays in the hands of the original owner (the only requirement is that you always service it according to Toyota's recommended schedule). That brings wonderful peace of mind! Having relied on my old Camry for so long, however, I am confident that major repairs will be rare. I love my new car and love the savings that are still in my bank account. read more

I recently purchased a 2024 Toyota Corolla Hybrid LE from Mark Jacobson Toyota, and I couldn't be happier with the experience. From the moment I sent an email, I could tell that Arsanious was eager to earn my business and went above and beyond to meet my needs. My wife recently migrated to the US while I am still in the Philippines, making this our first car purchase in the US. All our communication was conducted via email. A special shoutout to Arsanious, who handled my purchase. He was incredibly knowledgeable, straightforward, and patient. He made the entire process smooth and stress-free, ensuring that I understood every detail and felt confident in my decision. Even when I changed my mind about the car I wanted, he promptly provided a new quotation. If you want a stress-free car-buying experience, look for Arsanious. I highly recommend Mark Jacobson Toyota, and especially Arsanious, to anyone looking to buy a car. Thank you for making my car-buying experience so enjoyable! read more

I have been a Mark Jacobson customer for over 7 years. I came there initially for service on a used Toyota I purchased elsewhere and the service manager Randy Pettigrew was very knowledgeable and professional. He answered every question I had about my current vehicle. I walked over the sales dept while I waited for my vehicle and was greeted by Edwin Caldwell. We discussed options for trading in my current vehicle for a new one. He was not pushy and he worked with finance to find a solution that was not only within my budget but was exactly what I wanted (exterior and interior color, awd, sunroof etc)..... When I was ready for a bigger vehicle years later I called Edwin right up and he made an appt for me to come in and we discussed my options and he made my trade painless. The folks at Mark Jacobson Toyota will really find a way to say YES.... if u want a great deal, professional service and great popcorn go see the guy with the bow tie... Edwin Caldwell.... read more

I recently turned my Honda in and had a tough time at the dealership there. I left and went to Mark Jacobson Toyota to see what they could offer. I spoke to Ashleigh Donaldson and we began working things out. She was extremely dedicated to what I wanted and where I needed it to be financially. I told her I was not in an immediate rush but would need to purchase soon. She always answered phone calls and responded to my texts promptly. With her commitment to me she sealed the deal and beat competition from the surrounding area. With her doing that she showed me the dedication Mark Jacobson Toyota has to its community and customers to make it an easy choice to choose them. Also once we got there to purchase our new Toyota, they had us in and out in an unexpected short time. After that, while I was putting the car seats in for our kids, she kept them entertained. I recommend Mark Jacobson Toyota and Ashleigh Donaldson as the contact to anyone I hear looking for a vehicle. read more